Reliability - They completed the job ahead of schedule.
Areas Of Satisfaction - The time line for the work performed exceeded my expectations. The quality of work because of the unique way they did it. They added onto the bathroom and the fixture they added made it look like it's always been there from the start. They were very fast and efficiently, because of their smart approach to the job. They saved time and money. They were professional and the work was high quality.
Recognized Excellence - I would like to recognize Jerry Riggs and Nick Donovan. They were both great and very professional. I hope to work with them both again.
Peacock and Company do quality work and the price is transparent. There are change orders that can be done by the customer. These change order prices are transparent as well. Peacock and Company stay close to the schedule and I am quite pleased with them.
Partnership/Teamwork - The coordination with the contractors and the staff in the office is great. They always handle the change orders quite promptly.
Areas Of Satisfaction - They are exceptionally well-trained to make sure we have a professional job done.
Recognized Excellence - Rob, Nick, Taylor, Trebor, and Michelle are all the people I would like to recognize. They were all so very honest in portraying their willingness to get the job done the way I wanted it done.
Additional Comments - Their customer service training must be superb because we have never had any issues with them whatsoever.
The work was done as described and on time. Everyone was courteous. The project manager and Nick Donovan were great to work with.
Additional Comments - I have never worked with a contractor before and it was so nice.
Areas Of Satisfaction - The quality of work was outstanding. They worked with us on changes that we made during the project very efficiently and effectively.
Additional Comments - It was a great experience working with them. We were not disappointed in them at all and their reputation was definitely upheld by their quality of work and workmanship,
Recognized Excellence - Mike Sakwa. First of all, he did all the high-quality work I've mentioned in this review. This quality of workmanship is of course by far and away the most crucial aspect of the entire project. Second, at several points in the process, he discussed issues with me (such as where to place towel bars, and did I want the 12 x 24 " tile running horizontally or vertically) to make sure that I hadn't changed my mind. Third, he not only was punctual but a few minutes early, so he'd be knocking on the door at exactly the agreed-upon starting time.
We have been using Peacock and Company for years and will continue to do so; they are very reliable!
Areas Of Satisfaction - I was most satisfied with the attention to detail, and the value of work.
I finally convinced my husband only to use Peacock for our home renovation projects. Trying to save money or "help out" someone starting a one-person contractor outfit led to too many unsatisfactory, messy, and incomplete jobs in our home, at least two of which will need do-overs. So, instead of saving money, we'll end up paying more than if we'd had it done it with Peacock in the first place! Working with Peacock increases our enjoyment of and adds value to our home.
A great company to work with. We enjoyed working with Nick and Bob. Start discussing next project already.
While on property, we overheard employees speaking negatively about us personally while speaking to each other or their supervisors on the phone. The impression they give is that what is best for them, is more important than what is best for the homeowner. This relates to quality, financial or personnel decisions they make. For other projects that we have done around our home, we have acted as our own general contractor and paid far less for equivalent service and quality. This experience was similar/worse than those. Lights were left on when they left the job site. Water was left running when they left the job site. Dirty, metal tools were left on clean wood, unprotected floors. This company needs to know that you are watching them when they work so that they act appropriately.
The staff at Peacock is friendly and mostly professional. The workmen did a decent job but were not always detail oriented. I expected more accomplished work the first time around. But they are always willing to come back to fix any imperfections.
We approach Peacock and Company with a project that was outside their normal scope, but we were looking for a company that we could trust. They we easy to work with, handled our change orders without complaint and overall were incredibly professional. We couldn't have imagined how well it would turn out! We get compliments everyday from people coming into our office. We love it!
Areas Of Satisfaction - Beginning to end, working with Peacock and Company helped to ease the burden of construction. It is never an easy process, and working while the construction was happening was not simple for either our staff or yours. But, we were grateful for how hard your staff worked to make it easier on us.
Additional Comments - Thank you! We love it :)
Areas Of Satisfaction - I was most satisfied with their trustworthiness.
Areas Of Satisfaction - The design was exceptional. The project not only conformed to the original design in every way that mattered; it turned out even better than the renderings on paper.Also, the project manager, Tony Vargo, did excellent work, kept in constant communication, and showed great respect to our family and our house.
Recognized Excellence - Abby -- her designs were first-rate.Tony -- his work, management, and communication were all outstanding.
Customer Service/Communication - Good communications and very clear about all the financial stuff and change orders--there were no surprises when we settled up.
Great value! Wonderful service and great product offerings! have had much remodeling done over the years and never have been treated so well!
Third time using Peacock and happy with the results each time.
They were very professional and courteous and they did an amazing job on our kitchen!
Recognized Excellence - We thought that Rob did a wonderful job. He worked very hard to give us the best product possible and he was very patient in accommodating the challenges of our household (2 little kids and a dog) as well as our design difficulties (working around brick, unlevel floors, etc).
Areas Of Satisfaction - I was satisfied with the end result, it looks amazing.
Bob and Ryan were the main people that worked on my room and they were excellent. Travis the painter was good also.
Areas Of Satisfaction - I was most satisfied with their promptness and them getting it done in a timely manner. They were very diligent.
Areas Of Satisfaction - The overall product is great. They were also very prompt upon arrival and when leaving left the house "clean" and made sure that they were out of the house at a decent time as well.
Peacock did an amazing job in our total kitchen renovation. We had an entire wall removed, and I was shocked at how clean the house remained as the demolition was being done. Kenny was a miracle worker and I was never anxious to ask him questions or talk about the process. Actually, there was very little stress involved at all! Tracie created an incredible design which met all of my needs - and wants! I loved working with them!
Everyone was very professional, patient with our changes, and the on-site workers were so neat and quiet that we couldn't tell from the next room that they were tearing apart the entire kitchen.
Lead Source - We have been using Peacock & Company for over 35 years.
Areas Of Satisfaction - We had them do another bathroom & it is top line.
Recognized Excellence - I would like to recognize Nick Donavan for his exceptional service.
This was the third time we used Peacock and Company for a remodel project. They have always been very professional in their dealings with us , and most importantly, honest and transparent throughout the remodeling process. I would not hesitate to use them again.
Working with Peacock and Company was an excellent experience. We had an extensive and unusual project that would challenge any contractor. The staff, from design, to trades, to office were helpful, professional, and genuinely concerned with our home.When problems did crop up, Peacock made things right. We felt confident in their commitment to a successful and top quality outcome. They will get future business from us.
This was the second project that Peacock worked on at in our home within the last two years. On both occasions, Peacock and every individual that we worked with exceeded our expectations.
The Peacock staff, starting with the designer , Tracy,and the project manager, Jon, were outstanding. Tracy gave great advice and suggestions. Joan was a master craftsman. Peacock stands for quality. Our kitchen is beyond our expectations. Thank again for a great job.
Areas Of Satisfaction - Our experience with Peacock was exceptional. I appreciated the communication from Peacock employees (Nick, Dan, John, etc). I felt like our ideas and concerns were being heard and Peacock was working hard to make our kitchen dreams a reality. John was meticulous in his daily work and clean up which was a huge help to our busy household. Our kitchen is beyond what we imagined and we could not be happier with it.
Recognized Excellence - I enjoyed working with our designer Nick. He really listened to what we needed and transformed our space into a much more functional family kitchen. John was wonderful as well. He is fantastic at his craft but also took time to get to know or family over the 5 weeks. It made the renovation process much more personable andEnjoyable with him on the job. I trusted him completely and valued his work ethic and attention to detail.
Areas Of Satisfaction - Very help. Project Manager Kenny made excellent suggestions that resulted in the final product looking even better than we originally planned.
Simply the best construction company in the area.
Areas Of Satisfaction - Attention to detail - we've been very happy with every worker on the job. Their attention to detail has been outstanding.
Our sales gal Samantha was excellent worked with me and my different ideas and Mike the ceramic guy was very kind and helpful with all the ideas I had great grip of people to work with
Areas Of Satisfaction - The turn out was just as beautiful as I hoped it would be we are very happy
Areas Of Satisfaction - Their ingenuity in being able to fix such a simple job. It was fixing my mailbox and they were ingenious in the way they chose to repair it.
The whole experience with Peacock and Company was great. Dan was a pleasure to work with!
Areas Of Satisfaction - I was most satisfied with the communication & the fact that their standards were even higher than mine.
Recognized Excellence - I would like to recognize Bob and Dan for their exceptional service. Bob did a great job with communication even when he wasn't actively on the job he would come by to check on things.
I was impressed with the quality of their work and they were on time and professional. I was very happy with my kitchen.
They are very professional and would recommend them to anyone.
We have hired Peacock over and over again. They are professional and we feel confident they will complete the job well.
They respond quickly to anything that needs attention.
Areas Of Satisfaction - Planning was excellent, and communications were good, too.They were ready to fix anything that needed fixing.
There were holes in the presentation.
After obtaining 3 quotes, for 2 projects, from 5 different companies, it was obvious Peacock & Company was the best choice. They had the only thorough all inclusive quotes, the others were estimated quotes with allowances for everything. Peacock helped us to pick all the material we wanted, built their quotes from those choices and presented us with their quotes and drawings sooner than the ball park quotes we received in the mail from the other contractors. Foremen and staff were wonderful to work during the construction; clean, polite, professional. Would not consider going anywhere else for future projects.
I already have.
Areas Of Satisfaction - I was most satisfied because they were organized and it happened very quickly. We are pleased with the time and the quality.
Scott Peacock and his staff were fantastic!!! They took my vision and made it even better than I could of ever dreamed of. Our new enlarged second story covered deck, with a waterproof underdeck looks as if it is right out of a designer magazine! The Peacock staff was hard working, friendly, and always on time! Communication is key to a successful contractor and Scott was always available to discuss the job with me and my husband! Thank YOU for our gorgeous deck! I highly recommend Peacock and Company for any renovation project at your home or business!
Peacock &Company was task oriented and respectful of my time constraints and requests. As promised, they took care with my property so that collateral damage did not occur. Their quality of workmanship was superb.
All of the people that have been working on our project have been very professional, particularly our project manger Kenny. I would like to thank Scott who tried to get our unforeseen delays dealt with as quickly as possible.
Areas Of Satisfaction - Replication of trim design, window frame, door panels from areas removed and replaced was impeccable. Design was perfect for our taste and lifestyle
Areas Of Satisfaction - The communication between us and the project manager and Scott Peacock was above our expectations and greatly appreciated.
Recognized Excellence - Kenny Lynn...he was always so patient in answering our questions and adjusting things as we went along. His craftsmanship is exceptional!Scott Peacock...he kept in close contact with us and was always encouraging and positive through the whole process.
The are great, best of the best. I appreciate what they did.
Areas Of Satisfaction - Most satisfied with the quality. It looks great.
Recognized Excellence - I would like to recognize Russ. He did a fantastic job.
Current Referrals - I gave a couple of my customers their card.
Areas Of Satisfaction - They actually cared that I received quality work and was satisfied.
Additional Comments - Enjoying my new bathrooms tremendously. Thank you!
I was happy with the job they did. They kept it in the budget.
Areas Of Satisfaction - I was very happy with the final product.
Lead Source - Peacock & Co has a great reputation and does quality advertising. We are repeat customers!
Areas For Improvement - None at all.
Areas Of Satisfaction - They began our job earlier than expected, they stayed on the job every day, protected our home from damage, cleaned up their work space daily, coordinated with plumber, painter and electrician for uninterrupted progress on the job. Most importantly, the quality of work in exceptional.
Recognized Excellence - Our first contact was Tony Kaufman, the designer. He listened to what we wanted and came up with a plan which met our needs. He patiently listened to any questions or concerns and responded to us in a timely manner. Jeff Ward, our project manager, maintained control of the job from start to finish. He is a talented and hard working builder who has his own very high standards of workmanship. Jeff would explain the details of the job and let us know a very accurate estimate of when to expect each development. We trusted him to be in our home even when we were not here to take care of things in a professional manner. Brendan, the painter, is a perfectionist who seems to enjoy what he does. His work is exceptional. Scott Peacock is a very attentive business owner who takes personal pride each and every job that his company undertakes. He is considerate of the homeowner and keeps a close eye on the development of each job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Peacock and Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys