Our experience with Peacock from start to finish was professional, courteous, and transparent. We received exactly what we were looking for with our new kitchen and bathroom, and the project stayed on budget. The quality of materials, craftsmanship by the contractors and artisans, and communication flow between Peacock and us made the final product worth every penny.

Integrity/Trust

Integrity/Trust - Everyone was courteous and kind, and we had no concerns the entire time.

Care/Concern

Care/Concern - The team diligently cleaned up every single day.

Partnership/Teamwork

Partnership/Teamwork - While we experienced a couple setbacks during the project, the team provided us with multiple status updates and ensured we stayed informed throughout the process.

Value

Value - You get what you pay for, and while Peacock was more costly than other companies, the quality and craftsmanship were superb and well worth the price paid. The initial estimate was spot on for the final overall cost.

Areas Of Satisfaction

Areas Of Satisfaction - Trebor and the countertop installers identified a water leak at the end of the work day and immediately called a plumber out without hesitation. Trebor stayed late with the plumber until the issue was corrected, and then worked with us and Peacock to quickly schedule the associated repairs in order to limit any additional project delays.

Recognized Excellence

Recognized Excellence - Trebor, the general contractor, was fantastic. His quality workmanship and attention to detail was second to none, and he was genuinely interested in ensuring we were happy with all aspects of the project as it progressed. Isabel was great in helping us through the initial design process and selecting materials, and provided us with great suggestions and options for materials without overwhelming us with too many choices.

Additional Comments

Additional Comments - Thank you, and we love our new kitchen and bathroom!

Our rating here is 3.5. We had a difficult time getting along with with the designer who is no longer with Peacock. In addition, 1. there was a lack of transparency on the Initial Cost Assessment (ICA) of the projects. When the Project Proposal came in higher by 68%, I asked for the details of the ICA v Proposal by area so that we could make informed decisions on what to cut back on. Peacock was only willing to provide % changes which is meaningless without dollar values by major cost element. 2. There was a lack of teamwork of Peacock towards Maple & White - to the point of seeming like sabotage. 3. The overall quality and timeliness of some of the sub-contractors resulted in delays in the bathroom(s) project.

Organized & Professional

Organized & Professional - Russ Stevens and Steve Boocher were very communicative and both stepped in to achieve a good end result

Areas Of Satisfaction

Areas Of Satisfaction - the cleanliness of the work areas and the friendliness of the construction staff

Recognized Excellence

Recognized Excellence - Russ and Steve

Beautiful workmanship and professionalism from all their workers. Designer Crystal is the best!

Lead Source

Lead Source - We used you years ago on a ln upstairs addition and the work was beautiful.

Recognized Excellence

Recognized Excellence - Crystal, our designer listened to us and put together a gorgeous design. She is amazing! Rob our project manager kept everyone organized and really drove the project so it was done professionally and beautifully and made sure we were happy with the work.

No surprises, changes discussed in advance. Focus on quality. Attention to keeping our home clean on a daily basis. Contract terms were mutually agreed upon. Responsive to questions and client needs. Team easy to work with. Overall project management was very good.

Lead Source

Lead Source - They’ve done work for us before.

Areas Of Satisfaction

Areas Of Satisfaction - Peacock is committed to resolving open issues. Did a great job of managing the subcontractors.

Recognized Excellence

Recognized Excellence - Tim did a good job stepping in after Jonathan was no longer on the project. Everyone was helpful in their respective areas of responsibility.

We appreciated the entire planning process including the computer designs which gave us a visual of what our project would look like. The team was very efficient during the entire construction process.

Customer Service/Communication

Customer Service/Communication - Designer and project manager were easy to talk to and listened to our needs and concerns

Construction Quality

Construction Quality - We are very satisfied with the quality of the construction for our project. Excellent!

Areas Of Satisfaction

Areas Of Satisfaction - Communication and construction quality.

Recognized Excellence

Recognized Excellence - Isabel did a great job of putting our ideas to an actual design on paper. Rob did a great job managing the project. All the workers were efficient and friendly.

Additional Comments

Additional Comments - Thank you for a great job! We are looking forward to using our deck this summer.

The design was fabulous.

Recognized Excellence

Recognized Excellence - Mike and Tim

The quality of the construction and craftsmanship was excellent. Peacock really helped us personalize out space.

Areas Of Satisfaction

Areas Of Satisfaction - Construction and craftsmanship. Jonathan had excellent rapport with our family. He has creative and thoughtful planning with attention to details, like shelf height, accessibility, and really kept function in mind so our space would look great and be practical and usable for our family.

Recognized Excellence

Recognized Excellence - Jonathan

Recognized Excellence

Recognized Excellence - Trevor was a kind thoughtful presence and really cared about doing the job correctly

This project was the third home project we have contracted with Peacock & Co. Quality, service, & exceptional results all three times.

Lead Source

Lead Source - 2 previous experiences

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - Communication, assistance from design team, acceptance/suggestions for changes when needed, always polite & respectful, highly professional, attention to detail, quality of work.

Recognized Excellence

Recognized Excellence - Nick Donovan, Crystal Johnson, Trebor (last name unknown), Phil & Phil Jr (painters)

Recognized Excellence

Recognized Excellence - All the workers

Areas Of Satisfaction

Areas Of Satisfaction - I thought they were very pleasent to work with.

Recognized Excellence

Recognized Excellence - Jerry, and the two guys named Phil did a great job on the dry wall.

Areas Of Satisfaction

Areas Of Satisfaction - Design, sales, customer service, multi skillset enabled peacock to handle unforeseen problems

Recognized Excellence

Recognized Excellence - Nick, Isabelle

Additional Comments

Additional Comments - The overall process, experience and finished product met or exceeded our expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Peacock and Company exceeded my expectations in the overall work and cleanup, both were very good.

Recognized Excellence

Recognized Excellence - I don't have anyone in particular to recognize for their exceptional service but I think they all did a good job.

Very pleasant experience from start to finish. Quality workmanship, excellent communication.

Areas Of Satisfaction

Areas Of Satisfaction - Workmanship, flexibility, and trust.

Recognized Excellence

Recognized Excellence - Jonathan Massy our contractor was excellent in all areas of the job. If there was something he felt he could not do to his standards, he found someone who could.

Additional Comments

Additional Comments - We will contact Peacock again for further projects.

We could not be happier with our completed remodel!

Lead Source

Lead Source - Friends and jobs done in my neighborhood.

Areas Of Satisfaction

Areas Of Satisfaction - The entire job was excellent.

Recognized Excellence

Recognized Excellence - Russ and Cole were above and beyond helpful. Ryan the painter was very good along with Ivan the tile guy.... very good quality work from all!!!

Additional Comments

Additional Comments - Very happy with the job.

Quality work but rather slow and expensive.

Construction Quality

Construction Quality - Good quality with few construction issues.

Areas Of Satisfaction

Areas Of Satisfaction - Tony and his crew were pleasant and did quality work; kept site secure throughout the project.

Recognized Excellence

Recognized Excellence - Tony was great. Nathaniel Ness was awesome electrical subcontractor.

Recognized Excellence

Recognized Excellence - Jerry the painter did a great job for us

Lead Source

Lead Source - I used the company in the past.

Recognized Excellence

Recognized Excellence - Nick and Crystal were great to work with.

Lead Source

Lead Source - We used them in a job several years ago

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations in the installation of the cabinetry.

Recognized Excellence

Recognized Excellence - I would like to recognize Jonathon for his exceptional service.

Peacock has done several big projects for us over the years, and we have been extremely happy with the results.

Integrity/Trust

Integrity/Trust - Peacock staffers are all people of excellent character.

Lead Source

Lead Source - Hard to remember--we have worked with them for something like twenty years. Probably from another customer.

Recognized Excellence

Recognized Excellence - Nick, Tony

Additional Comments

Additional Comments - Peacock is a great company. People and quality of work are the best.

Areas Of Satisfaction

Areas Of Satisfaction - Nick is the BEST!!!

Construction Quality

Construction Quality - One of our new floors was defective due to a manufacturing issue and Peacock replaced it!

Integrity/Trust

Integrity/Trust - It felt like Jeremy was a member of our family.

Reliability

Reliability - We were concerned about having our project completed before Thanksgiving. Despite having issues with the shower base being damaged (twice), it was completed with time to spare.

Partnership/Teamwork

Partnership/Teamwork - They did not want to install a slightly cracked shower base and worked with the manufacturer to have a replacement delivered promptly.

Lead Source

Lead Source - Other people in our neighborhood have used them

Areas Of Satisfaction

Areas Of Satisfaction - The showers turned out way better than expected.

Recognized Excellence

Recognized Excellence - Jeremy for hard work daily and Jim for his push to make everything right

I was very happy with the results of the project.

Areas Of Satisfaction

Areas Of Satisfaction - Peacock and Company met or exceeded my expectations with the quality of the work, the design, and their communications. They did a really nice job.

Recognized Excellence

Recognized Excellence - I would like to recognize Russ Stevens for his exceptional service. He was very good.

Additional Comments

Additional Comments - Overall, it was a very positive experience.

See reliability and improvement opportunities for details.

Customer Service/Communication

Customer Service/Communication - Everyone communicated well with us - from the first meeting, until the last item was finished.

Construction Quality

Construction Quality - We felt like everything was done by the book to ensure quality work.

Organized & Professional

Organized & Professional - Everything was always orderly and well organized. Very clean work site.

Integrity/Trust

Integrity/Trust - The team was wonderful and very respectful. Very nice workers and subcontractors.

Reliability

Reliability - The construction took longer than anticipated to close. It felt like the big stuff got done and we were no longer a priority because the team was behind schedule. It took until April/May to fully finish, when we should have been done within 4-6 months - more like December/January.

Value

Value - Our new space is beautiful and 100% worth what we paid.

Areas Of Satisfaction

Areas Of Satisfaction - Tony and team worked well with us on timeliness for our own electrician, communicated well and kept us up to date on when to expect them and any subs coming. We work from home so it was helpful to be on-site each day to answer questions and make immediate decisions.

Recognized Excellence

Recognized Excellence - Tony and Nick were phenomenal throughout the entire process.

Additional Comments

Additional Comments - Thank you for our beautiful space. We absolutely love how the additions have changed our day to day.

The wait time for the project to get started took some time. Once they started the installation things went smoothly and quickly.

Areas Of Satisfaction

Areas Of Satisfaction - I caused a problem, and they sent out one of their best workers to come and fix the problem.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone they were all very skilled in their positions