Recognized Excellence

Recognized Excellence - Tony - he went above and beyond many times over the course of the project. He deserves recognition for that.

We have had friends who have had bad construction experiences as we have. Our friends have all been waiting to see how our kitchen remodel went. Now that they have seen the finished product and they know how pleased we have been through this whole experience which is tough, a kitchen remodel is not something easy to go through. But if you have a good company working with you it just makes things so much easier and that's how we feel about peacock they made our experience so smooth and that's what our friends were waiting to hear so yes we recommended peacock to all of them and they are excited about their future remodels with peacock and company!

Care/Concern

Care/Concern - Very very orderly and clean which I so so appreciated!

Areas For Improvement

Areas For Improvement - They met every expectation we had!!

Areas Of Satisfaction

Areas Of Satisfaction - We have an old house and our project manager designed our newly remodeled kitchen to match our 100-year-old house design! DID AN AMAZING JOB!!

Additional Comments

Additional Comments - This was a big job and we were very worried because we have not had good experiences with contractors in the past 30 years. We were so pleased with everything, beautiful work wonderful communication. The timeline was a little tough because of covid but they still came through! WE WILL CALL ON PEACOCK FOR ALL FUTURE JOBS AND WE HAVE A LOT!

My experience was very positive with the exception of a few items noted below in the survey.

Customer Service/Communication

Customer Service/Communication - Michael and Karen kept us updated on issues Rob addressed any concerns and issues immediately when they arose.

Construction Quality

Construction Quality - Attention to detail during the installation by all employees and subs was evident. Cabinet quality is very good

Reliability

Reliability - Delays in getting the replacement cabinet took too long resulting in about 4 week past the estimated completion date.

Areas Of Satisfaction

Areas Of Satisfaction - The design concept and attention to detail

I would definitely recommend Peacock to friends. I'd tell them to brace themselves when they get the quoted price but to expect the highest level of project management and quality of the finished product.

Construction Quality

Construction Quality - We are very satisfied with the finished product.

Integrity/Trust

Integrity/Trust - Definitely. Russ arrived as a contractor and left as a friend. I'd have him back to manage any project large or small.

Care/Concern

Care/Concern - Extremely respectful of our property. Protected floors / walls / woodwork and constructed a "tent" to contain overspray from tile saw. No complaints whatsoever.

Partnership/Teamwork

Partnership/Teamwork - Yes. The Peacock team inspired confidence and Russ kept us informed every step of the way.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of the finished product is exceptional. We are very pleased. We also appreciate pulling the installation of the sun tunnel ahead to last fall while the weather was still warm enough to complete it.

Recognized Excellence

Recognized Excellence - o The design process was a good experience. Abby quickly understood what we wanted to do and made several proposals. We fine-tuned things and eventually arrived at a workable plan. She knows her way around the hardware selection. I think I could ask her to find a Tiffany lamp with a rhinoceros base and a purple shade. After a few keyboard clicks and she’d ask how many I wanted. o Sun Tunnel Installation—When we signed the contract in August we asked if Peacock would consider installing the Sun Tunnel in the fall instead of waiting for good weather in the Spring. They agreed and Tony came out and quickly and efficiently installed it in one day. When he left, he noticed that the trim ring was missing. He thought it was in a truck that had already returned to the shop. He said that he’d “make sure I got it". Sure enough, the next morning he came to the house and personally delivered the trim ring in a box to ensure it wouldn’t be damaged. Someone that kept a promise. I was impressed. When we had a condensation problem he came over of his own volition and fixed it. o We feel privileged to have had Russ as our project manager. He kept things going when problems arose and proved to be a skilled craftsman who represented Peacock well. He paid particular attention to making sure our house was protected with runners to / from work areas. He set up an area in the finished basement for his tile saw that included a plastic tent to minimize overspray. He was meticulous in his preparation and made sure that things were plumb and square before starting the tiling. The shower ceilings were tiled on a 45-degree angle. He made a drawing showing each piece, then cut and numbered them for assembly. He has a good attitude, is organized, doesn’t get rattled easily, and deals with difficult customers professionally.

I'd absolutely recommend Peacock to a friend. The design process was very smooth with Nick. And, Robb was able to bring solutions to the table throughout the construction phase for every small challenge that we came across during the renovation. The nice thing was that Robb and his team were able to solve the problems directly given their skill set vs. having to rely on another subcontractor. And, Peacock stands behind their work for 2-years -- which is incredible and unique in today's construction environment -- and they've proven that so far with our kitchen!

We love our whole home remodel and now have a house that functions for our family.

Recognized Excellence

Recognized Excellence - Rob, Trebor and Jonathan were always helpful and friendly

Areas Of Satisfaction

Areas Of Satisfaction - Nick did great design work; Bob was very communicative managing the project

Recognized Excellence

Recognized Excellence - Nick & Bob

Lead Source

Lead Source - They did work for me in 2011.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied in all areas. It's a beautiful deck. They exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize Nick and the workers. They were great. They were very courteous, easy to talk to, and answered any questions I had

Lead Source

Lead Source - We worked with them before and liked their work

Areas Of Satisfaction

Areas Of Satisfaction - They tried to worked as hard as they could to get everything done

Recognized Excellence

Recognized Excellence - I would like to recognize Russ and Abe for their exceptional service

Additional Comments

Additional Comments - We appreciate the work they done and we would work with them again in the future

Every opportunity that presents itself I will recommend that they reach out to Peacock

Recognized Excellence

Recognized Excellence - Michael our designer and Russ our project manager. Mike is currently working on designs for our bathrooms and we will be requesting for Russ to be our project manager also.

Additional Comments

Additional Comments - I am a contractor in the refrigeration field and own my own business. I know what it takes to provide quality work for a customer and Peacock puts that attitude into their work. They really do care about their work and that the customer has a positive experience.

Areas Of Satisfaction

Areas Of Satisfaction - Best designer-Nick. Great craftsman. Helpful office staff!

Recognized Excellence

Recognized Excellence - Nick Donovan

Areas Of Satisfaction

Areas Of Satisfaction - Professionalism was wonderful.

Lead Source

Lead Source - By past reputation.

Areas Of Satisfaction

Areas Of Satisfaction - Once we got the job done, we are very happy with our kitchen. In fact, our best friends are having peacock redo their kitchen.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded my expectations with the overall end product.

Recognized Excellence

Recognized Excellence - I would like to recognize Christian. He did amazing tile work

Additional Comments

Additional Comments - We are about to start a bathroom project with them due to their amazing work prior.

Recognized Excellence

Recognized Excellence - Nick. Easy to work with designing

Additional Comments

Additional Comments - Pleased with end product

Reliability

Reliability - The work was incomplete initially and the screen was damaged. It took 5 weeks to get a replacement screen and by the time I got to use the screen door, the weather had changed for the season.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations with the demolition and the installation.

Organized & Professional

Organized & Professional - Rob was a terrific project manger. Competent, responsive and easy to work with.

New to area and don’t yet know who I’d recommend you to

Areas Of Satisfaction

Areas Of Satisfaction - Project done on time

Recognized Excellence

Recognized Excellence - Nick keep things going up front and got it done on time with Bobs project management

If I didn't give a strong recommendation, my daughter-in-law would kill me.

Quality work; very easy to work with Dan and Bob.

I have recommended Peacock to my neighbor and they are consulting with them!

Recognized Excellence

Recognized Excellence - Russ did a great job. He kept everything neat & clean and did an amazing job on the herringbone patterned tile.

We are very pleased with our total experience with Peacock and have already encouraged a couple of our friends to contact Peacock for their remodeling projects!

Customer Service/Communication

Customer Service/Communication - Rob, our project manager, was always willing to listen and work with me to problem solve and he made sure things were done right.

Construction Quality

Construction Quality - We were very pleased with the attention to detail.

Integrity/Trust

Integrity/Trust - All of the contractors who came into our home were very respectful of our home. Jonathan was here every morning on time and became a part of the family. He was a pleasure to work with!

Care/Concern

Care/Concern - We were very pleased with how clean they would leave everything at the end of the day!

Partnership/Teamwork

Partnership/Teamwork - We ran into a couple of issues during the remodeling process but Peacock definitely worked with us to make sure these issues were addressed.

Recognized Excellence

Recognized Excellence - The main reason we chose to work with Peacock was due to Michael Lang. When I met with him for our first visit, I gave him a 3 page “wishlist” and also asked him for some design ideas. I was so pleased with this meeting and his suggestions, that deciding to work with Peacock was a “done deal”. While we don’t want to forget anyone who worked on our project, because everyone was great, I definitely wanna say “thanks” to Rob, Jonathan and Jerry! A special shout out to Mike from The Granite Shop - he was awesome to work with!

There is no other firm that we would trust greater to work at our home.

Reliability

Reliability - Despite Covid they were great

Areas Of Satisfaction

Areas Of Satisfaction - We’re overall very happy with the entire job, your team did a great job during covid and us adding rooms to do

Recognized Excellence

Recognized Excellence - We had a cat emergency on Christmas Eve, our dumb cat got into the blocked off rooms and managed to get between the floors and was stuck and Rob and another Gentleman came and spent two hours trying to get him out. We also appreciate all the work that Taylor and Justin did and Painter Leah for all that hard work she did alone. Our Leads Bob, Tony and Rob thank you for putting up with all our change orders and being so professional. Lastly, thank you to Abby and Karen for making me smile during this big reno

A very professional group to work with. The results went above expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Very helpful with the clean out of the area. They went above and beyond.

Recognized Excellence

Recognized Excellence - The entire crew was very good.