No surprises, changes discussed in advance. Focus on quality. Attention to keeping our home clean on a daily basis. Contract terms were mutually agreed upon. Responsive to questions and client needs. Team easy to work with. Overall project management was very good.

Lead Source

Lead Source - They’ve done work for us before.

Areas Of Satisfaction

Areas Of Satisfaction - Peacock is committed to resolving open issues. Did a great job of managing the subcontractors.

Recognized Excellence

Recognized Excellence - Tim did a good job stepping in after Jonathan was no longer on the project. Everyone was helpful in their respective areas of responsibility.

We appreciated the entire planning process including the computer designs which gave us a visual of what our project would look like. The team was very efficient during the entire construction process.

Customer Service/Communication

Customer Service/Communication - Designer and project manager were easy to talk to and listened to our needs and concerns

Construction Quality

Construction Quality - We are very satisfied with the quality of the construction for our project. Excellent!

Areas Of Satisfaction

Areas Of Satisfaction - Communication and construction quality.

Recognized Excellence

Recognized Excellence - Isabel did a great job of putting our ideas to an actual design on paper. Rob did a great job managing the project. All the workers were efficient and friendly.

Additional Comments

Additional Comments - Thank you for a great job! We are looking forward to using our deck this summer.

The design was fabulous.

Recognized Excellence

Recognized Excellence - Mike and Tim

The quality of the construction and craftsmanship was excellent. Peacock really helped us personalize out space.

Areas Of Satisfaction

Areas Of Satisfaction - Construction and craftsmanship. Jonathan had excellent rapport with our family. He has creative and thoughtful planning with attention to details, like shelf height, accessibility, and really kept function in mind so our space would look great and be practical and usable for our family.

Recognized Excellence

Recognized Excellence - Jonathan

Recognized Excellence

Recognized Excellence - Trevor was a kind thoughtful presence and really cared about doing the job correctly

This project was the third home project we have contracted with Peacock & Co. Quality, service, & exceptional results all three times.

Lead Source

Lead Source - 2 previous experiences

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - Communication, assistance from design team, acceptance/suggestions for changes when needed, always polite & respectful, highly professional, attention to detail, quality of work.

Recognized Excellence

Recognized Excellence - Nick Donovan, Crystal Johnson, Trebor (last name unknown), Phil & Phil Jr (painters)

Recognized Excellence

Recognized Excellence - All the workers

Areas Of Satisfaction

Areas Of Satisfaction - I thought they were very pleasent to work with.

Recognized Excellence

Recognized Excellence - Jerry, and the two guys named Phil did a great job on the dry wall.

Areas Of Satisfaction

Areas Of Satisfaction - Design, sales, customer service, multi skillset enabled peacock to handle unforeseen problems

Recognized Excellence

Recognized Excellence - Nick, Isabelle

Additional Comments

Additional Comments - The overall process, experience and finished product met or exceeded our expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Peacock and Company exceeded my expectations in the overall work and cleanup, both were very good.

Recognized Excellence

Recognized Excellence - I don't have anyone in particular to recognize for their exceptional service but I think they all did a good job.

Very pleasant experience from start to finish. Quality workmanship, excellent communication.

Areas Of Satisfaction

Areas Of Satisfaction - Workmanship, flexibility, and trust.

Recognized Excellence

Recognized Excellence - Jonathan Massy our contractor was excellent in all areas of the job. If there was something he felt he could not do to his standards, he found someone who could.

Additional Comments

Additional Comments - We will contact Peacock again for further projects.

We could not be happier with our completed remodel!

Lead Source

Lead Source - Friends and jobs done in my neighborhood.

Areas Of Satisfaction

Areas Of Satisfaction - The entire job was excellent.

Recognized Excellence

Recognized Excellence - Russ and Cole were above and beyond helpful. Ryan the painter was very good along with Ivan the tile guy.... very good quality work from all!!!

Additional Comments

Additional Comments - Very happy with the job.

Quality work but rather slow and expensive.

Construction Quality

Construction Quality - Good quality with few construction issues.

Areas Of Satisfaction

Areas Of Satisfaction - Tony and his crew were pleasant and did quality work; kept site secure throughout the project.

Recognized Excellence

Recognized Excellence - Tony was great. Nathaniel Ness was awesome electrical subcontractor.

Recognized Excellence

Recognized Excellence - Jerry the painter did a great job for us

Lead Source

Lead Source - I used the company in the past.

Recognized Excellence

Recognized Excellence - Nick and Crystal were great to work with.

Lead Source

Lead Source - We used them in a job several years ago

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations in the installation of the cabinetry.

Recognized Excellence

Recognized Excellence - I would like to recognize Jonathon for his exceptional service.

Peacock has done several big projects for us over the years, and we have been extremely happy with the results.

Integrity/Trust

Integrity/Trust - Peacock staffers are all people of excellent character.

Lead Source

Lead Source - Hard to remember--we have worked with them for something like twenty years. Probably from another customer.

Recognized Excellence

Recognized Excellence - Nick, Tony

Additional Comments

Additional Comments - Peacock is a great company. People and quality of work are the best.

Areas Of Satisfaction

Areas Of Satisfaction - Nick is the BEST!!!

Construction Quality

Construction Quality - One of our new floors was defective due to a manufacturing issue and Peacock replaced it!

Integrity/Trust

Integrity/Trust - It felt like Jeremy was a member of our family.

Reliability

Reliability - We were concerned about having our project completed before Thanksgiving. Despite having issues with the shower base being damaged (twice), it was completed with time to spare.

Partnership/Teamwork

Partnership/Teamwork - They did not want to install a slightly cracked shower base and worked with the manufacturer to have a replacement delivered promptly.

Lead Source

Lead Source - Other people in our neighborhood have used them

Areas Of Satisfaction

Areas Of Satisfaction - The showers turned out way better than expected.

Recognized Excellence

Recognized Excellence - Jeremy for hard work daily and Jim for his push to make everything right

I was very happy with the results of the project.

Areas Of Satisfaction

Areas Of Satisfaction - Peacock and Company met or exceeded my expectations with the quality of the work, the design, and their communications. They did a really nice job.

Recognized Excellence

Recognized Excellence - I would like to recognize Russ Stevens for his exceptional service. He was very good.

Additional Comments

Additional Comments - Overall, it was a very positive experience.

See reliability and improvement opportunities for details.

Customer Service/Communication

Customer Service/Communication - Everyone communicated well with us - from the first meeting, until the last item was finished.

Construction Quality

Construction Quality - We felt like everything was done by the book to ensure quality work.

Organized & Professional

Organized & Professional - Everything was always orderly and well organized. Very clean work site.

Integrity/Trust

Integrity/Trust - The team was wonderful and very respectful. Very nice workers and subcontractors.

Reliability

Reliability - The construction took longer than anticipated to close. It felt like the big stuff got done and we were no longer a priority because the team was behind schedule. It took until April/May to fully finish, when we should have been done within 4-6 months - more like December/January.

Value

Value - Our new space is beautiful and 100% worth what we paid.

Areas Of Satisfaction

Areas Of Satisfaction - Tony and team worked well with us on timeliness for our own electrician, communicated well and kept us up to date on when to expect them and any subs coming. We work from home so it was helpful to be on-site each day to answer questions and make immediate decisions.

Recognized Excellence

Recognized Excellence - Tony and Nick were phenomenal throughout the entire process.

Additional Comments

Additional Comments - Thank you for our beautiful space. We absolutely love how the additions have changed our day to day.

The wait time for the project to get started took some time. Once they started the installation things went smoothly and quickly.

Areas Of Satisfaction

Areas Of Satisfaction - I caused a problem, and they sent out one of their best workers to come and fix the problem.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone they were all very skilled in their positions

I’ve had a lot of work done by various contractors over the last few years with an entire house renovation. Peacock & Co has been by far the best to work with and went above and beyond to make sure I was satisfied with the job. I wish I would have found them sooner.

Felt they were completely trustworthy in my home and around my kids. They were great at making novel requests work and problem solving issues or changes that came up and worked with all of my ideas. They were respectful and personable.

Care/Concern

Care/Concern - Did a great job with this especially as we were living on site for a huge remodel!

Recognized Excellence

Recognized Excellence - So many but Tony and Sean and all of the crew that worked for Tony, Crystal and Nick, Matt with electrical and Jay &Jamie from drywall.

Areas Of Satisfaction

Areas Of Satisfaction - overall quality of renovation very good - very satisfied with the renovation

Recognized Excellence

Recognized Excellence - Nick Donovan.....does fine work

Additional Comments

Additional Comments - We will work with you again should we do another renovation.