There were multiple issues during renovation which resulted in long delays and unexpected costs. Most of these issues were avoidable and due to design error. In addition, customers' requests were not fully integrated into the written contract. The designer had made assumptions of what the customers wanted and when the handoff was made to the project manager, the customers' requests were lost. We believe that the project was understaffed. The project manager was pulled off the project several times, in some cases for extended periods, which ultimately contributed to the delays.
Care/Concern - Peacock was diligent about cleaning up.
I found their workmanship to be outstanding. Their workers were professional and they provided me exactly wanted in my project.
Areas Of Satisfaction - They exceeded my expectations by getting my 600-pound stove in without any problems.
Areas Of Satisfaction - They were very easy to work with. They were very respectful during the time of the coronavirus. We are in our 70's and we appreciated that.
Additional Comments - We really like the finished product product. We are very happy with it.
Undesired if I would recommend Feel the professionalism when designing since the customer is overloaded with all the excitement and all the info is a bit much The designer should ask and offer all details
They were really easy to work with.
Areas Of Satisfaction - Workmanship and the crew exceeded my expectations. They were fabulous.
Recognized Excellence - I would like to recognize Bob and Nick for their exceptional service.
Additional Comments - We are very pleased and love the rooms, and they followed up with us about everything.
Areas Of Satisfaction - Total dedication to quality craftsmanship.
Additional Comments - We are enormously thankful for the generosity of Peacock and Company. They are a friend of the CIVIC, and I look forward to listing them as a sponsor in 2021.
Areas Of Satisfaction - The planning process and communication throughout the project.
Lead Source - We used Peacock for a previous project
I would recommend Peacock and Co thought they did a very good job and were fast and clean. This is my second time using them.
Areas Of Satisfaction - They exceeded my expectations in the time it took to complete the project.
Areas Of Satisfaction - Peacock is really on top of it when it comes to timeliness of the job completion, it was done and we barely realized they were there.
Areas Of Satisfaction - I am always completely satisfied. If anything comes up after construction is technically finished, I appreciate that I can call and have it addressed.
Recognized Excellence - Nick D. ! The best!! Rob M. Love him! Tony V. ! Bob W. ! Christian H. ! It's great to work with the same people I have know for many years!
Current Referrals - I refer Peacock ALL THE TIME. Literally a dozen times a year.
Areas Of Satisfaction - Their responsiveness during the health crisis exceeded my expectations and they did a great job sticking with the plan.
Recognized Excellence - I would like to recognize Rob and Abby, they did a fantastic job.
Reliability - They completed the job ahead of schedule.
Areas Of Satisfaction - The time line for the work performed exceeded my expectations. The quality of work because of the unique way they did it. They added onto the bathroom and the fixture they added made it look like it's always been there from the start. They were very fast and efficiently, because of their smart approach to the job. They saved time and money. They were professional and the work was high quality.
Recognized Excellence - I would like to recognize Jerry Riggs and Nick Donovan. They were both great and very professional. I hope to work with them both again.
Peacock and Company do quality work and the price is transparent. There are change orders that can be done by the customer. These change order prices are transparent as well. Peacock and Company stay close to the schedule and I am quite pleased with them.
Partnership/Teamwork - The coordination with the contractors and the staff in the office is great. They always handle the change orders quite promptly.
Areas Of Satisfaction - They are exceptionally well-trained to make sure we have a professional job done.
Recognized Excellence - Rob, Nick, Taylor, Trebor, and Michelle are all the people I would like to recognize. They were all so very honest in portraying their willingness to get the job done the way I wanted it done.
Additional Comments - Their customer service training must be superb because we have never had any issues with them whatsoever.
The work was done as described and on time. Everyone was courteous. The project manager and Nick Donovan were great to work with.
Additional Comments - I have never worked with a contractor before and it was so nice.
Areas Of Satisfaction - The quality of work was outstanding. They worked with us on changes that we made during the project very efficiently and effectively.
Additional Comments - It was a great experience working with them. We were not disappointed in them at all and their reputation was definitely upheld by their quality of work and workmanship,
Recognized Excellence - Mike Sakwa. First of all, he did all the high-quality work I've mentioned in this review. This quality of workmanship is of course by far and away the most crucial aspect of the entire project. Second, at several points in the process, he discussed issues with me (such as where to place towel bars, and did I want the 12 x 24 " tile running horizontally or vertically) to make sure that I hadn't changed my mind. Third, he not only was punctual but a few minutes early, so he'd be knocking on the door at exactly the agreed-upon starting time.
We have been using Peacock and Company for years and will continue to do so; they are very reliable!
Areas Of Satisfaction - I was most satisfied with the attention to detail, and the value of work.
I finally convinced my husband only to use Peacock for our home renovation projects. Trying to save money or "help out" someone starting a one-person contractor outfit led to too many unsatisfactory, messy, and incomplete jobs in our home, at least two of which will need do-overs. So, instead of saving money, we'll end up paying more than if we'd had it done it with Peacock in the first place! Working with Peacock increases our enjoyment of and adds value to our home.
A great company to work with. We enjoyed working with Nick and Bob. Start discussing next project already.
While on property, we overheard employees speaking negatively about us personally while speaking to each other or their supervisors on the phone. The impression they give is that what is best for them, is more important than what is best for the homeowner. This relates to quality, financial or personnel decisions they make. For other projects that we have done around our home, we have acted as our own general contractor and paid far less for equivalent service and quality. This experience was similar/worse than those. Lights were left on when they left the job site. Water was left running when they left the job site. Dirty, metal tools were left on clean wood, unprotected floors. This company needs to know that you are watching them when they work so that they act appropriately.
The staff at Peacock is friendly and mostly professional. The workmen did a decent job but were not always detail oriented. I expected more accomplished work the first time around. But they are always willing to come back to fix any imperfections.
We approach Peacock and Company with a project that was outside their normal scope, but we were looking for a company that we could trust. They we easy to work with, handled our change orders without complaint and overall were incredibly professional. We couldn't have imagined how well it would turn out! We get compliments everyday from people coming into our office. We love it!
Areas Of Satisfaction - Beginning to end, working with Peacock and Company helped to ease the burden of construction. It is never an easy process, and working while the construction was happening was not simple for either our staff or yours. But, we were grateful for how hard your staff worked to make it easier on us.
Additional Comments - Thank you! We love it :)
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Peacock and Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys