Areas Of Satisfaction - Peacock is really on top of it when it comes to timeliness of the job completion, it was done and we barely realized they were there.
Areas Of Satisfaction - I am always completely satisfied. If anything comes up after construction is technically finished, I appreciate that I can call and have it addressed.
Recognized Excellence - Nick D. ! The best!! Rob M. Love him! Tony V. ! Bob W. ! Christian H. ! It's great to work with the same people I have know for many years!
Current Referrals - I refer Peacock ALL THE TIME. Literally a dozen times a year.
Areas Of Satisfaction - Their responsiveness during the health crisis exceeded my expectations and they did a great job sticking with the plan.
Recognized Excellence - I would like to recognize Rob and Abby, they did a fantastic job.
Reliability - They completed the job ahead of schedule.
Areas Of Satisfaction - The time line for the work performed exceeded my expectations. The quality of work because of the unique way they did it. They added onto the bathroom and the fixture they added made it look like it's always been there from the start. They were very fast and efficiently, because of their smart approach to the job. They saved time and money. They were professional and the work was high quality.
Recognized Excellence - I would like to recognize Jerry Riggs and Nick Donovan. They were both great and very professional. I hope to work with them both again.
Peacock and Company do quality work and the price is transparent. There are change orders that can be done by the customer. These change order prices are transparent as well. Peacock and Company stay close to the schedule and I am quite pleased with them.
Partnership/Teamwork - The coordination with the contractors and the staff in the office is great. They always handle the change orders quite promptly.
Areas Of Satisfaction - They are exceptionally well-trained to make sure we have a professional job done.
Recognized Excellence - Rob, Nick, Taylor, Trebor, and Michelle are all the people I would like to recognize. They were all so very honest in portraying their willingness to get the job done the way I wanted it done.
Additional Comments - Their customer service training must be superb because we have never had any issues with them whatsoever.
The work was done as described and on time. Everyone was courteous. The project manager and Nick Donovan were great to work with.
Additional Comments - I have never worked with a contractor before and it was so nice.
Areas Of Satisfaction - The quality of work was outstanding. They worked with us on changes that we made during the project very efficiently and effectively.
Additional Comments - It was a great experience working with them. We were not disappointed in them at all and their reputation was definitely upheld by their quality of work and workmanship,
Recognized Excellence - Mike Sakwa. First of all, he did all the high-quality work I've mentioned in this review. This quality of workmanship is of course by far and away the most crucial aspect of the entire project. Second, at several points in the process, he discussed issues with me (such as where to place towel bars, and did I want the 12 x 24 " tile running horizontally or vertically) to make sure that I hadn't changed my mind. Third, he not only was punctual but a few minutes early, so he'd be knocking on the door at exactly the agreed-upon starting time.
We have been using Peacock and Company for years and will continue to do so; they are very reliable!
Areas Of Satisfaction - I was most satisfied with the attention to detail, and the value of work.
I finally convinced my husband only to use Peacock for our home renovation projects. Trying to save money or "help out" someone starting a one-person contractor outfit led to too many unsatisfactory, messy, and incomplete jobs in our home, at least two of which will need do-overs. So, instead of saving money, we'll end up paying more than if we'd had it done it with Peacock in the first place! Working with Peacock increases our enjoyment of and adds value to our home.
A great company to work with. We enjoyed working with Nick and Bob. Start discussing next project already.
While on property, we overheard employees speaking negatively about us personally while speaking to each other or their supervisors on the phone. The impression they give is that what is best for them, is more important than what is best for the homeowner. This relates to quality, financial or personnel decisions they make. For other projects that we have done around our home, we have acted as our own general contractor and paid far less for equivalent service and quality. This experience was similar/worse than those. Lights were left on when they left the job site. Water was left running when they left the job site. Dirty, metal tools were left on clean wood, unprotected floors. This company needs to know that you are watching them when they work so that they act appropriately.
The staff at Peacock is friendly and mostly professional. The workmen did a decent job but were not always detail oriented. I expected more accomplished work the first time around. But they are always willing to come back to fix any imperfections.
We approach Peacock and Company with a project that was outside their normal scope, but we were looking for a company that we could trust. They we easy to work with, handled our change orders without complaint and overall were incredibly professional. We couldn't have imagined how well it would turn out! We get compliments everyday from people coming into our office. We love it!
Areas Of Satisfaction - Beginning to end, working with Peacock and Company helped to ease the burden of construction. It is never an easy process, and working while the construction was happening was not simple for either our staff or yours. But, we were grateful for how hard your staff worked to make it easier on us.
Additional Comments - Thank you! We love it :)
Areas Of Satisfaction - I was most satisfied with their trustworthiness.
Areas Of Satisfaction - The design was exceptional. The project not only conformed to the original design in every way that mattered; it turned out even better than the renderings on paper.Also, the project manager, Tony Vargo, did excellent work, kept in constant communication, and showed great respect to our family and our house.
Recognized Excellence - Abby -- her designs were first-rate.Tony -- his work, management, and communication were all outstanding.
Areas Of Satisfaction - Design phase was excellent. Craftsmanship was excellent.
Customer Service/Communication - Good communications and very clear about all the financial stuff and change orders--there were no surprises when we settled up.
Great value! Wonderful service and great product offerings! have had much remodeling done over the years and never have been treated so well!
Third time using Peacock and happy with the results each time.
They were very professional and courteous and they did an amazing job on our kitchen!
Recognized Excellence - We thought that Rob did a wonderful job. He worked very hard to give us the best product possible and he was very patient in accommodating the challenges of our household (2 little kids and a dog) as well as our design difficulties (working around brick, unlevel floors, etc).
Areas Of Satisfaction - I was satisfied with the end result, it looks amazing.
Bob and Ryan were the main people that worked on my room and they were excellent. Travis the painter was good also.
Areas Of Satisfaction - I was most satisfied with their promptness and them getting it done in a timely manner. They were very diligent.
Areas Of Satisfaction - They do high quality work and I can trust them with our projects.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Peacock and Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys