Areas Of Satisfaction - They met and exceeded my expectations with the overall end product.
Recognized Excellence - I would like to recognize Christian. He did amazing tile work
Additional Comments - We are about to start a bathroom project with them due to their amazing work prior.
Recognized Excellence - Nick. Easy to work with designing
Additional Comments - Pleased with end product
Reliability - The work was incomplete initially and the screen was damaged. It took 5 weeks to get a replacement screen and by the time I got to use the screen door, the weather had changed for the season.
Areas Of Satisfaction - They met my expectations with the demolition and the installation.
Organized & Professional - Rob was a terrific project manger. Competent, responsive and easy to work with.
New to area and don’t yet know who I’d recommend you to
Areas Of Satisfaction - Project done on time
Recognized Excellence - Nick keep things going up front and got it done on time with Bobs project management
If I didn't give a strong recommendation, my daughter-in-law would kill me.
Quality work; very easy to work with Dan and Bob.
I have recommended Peacock to my neighbor and they are consulting with them!
Recognized Excellence - Russ did a great job. He kept everything neat & clean and did an amazing job on the herringbone patterned tile.
We are very pleased with our total experience with Peacock and have already encouraged a couple of our friends to contact Peacock for their remodeling projects!
Customer Service/Communication - Rob, our project manager, was always willing to listen and work with me to problem solve and he made sure things were done right.
Construction Quality - We were very pleased with the attention to detail.
Integrity/Trust - All of the contractors who came into our home were very respectful of our home. Jonathan was here every morning on time and became a part of the family. He was a pleasure to work with!
Care/Concern - We were very pleased with how clean they would leave everything at the end of the day!
Partnership/Teamwork - We ran into a couple of issues during the remodeling process but Peacock definitely worked with us to make sure these issues were addressed.
Recognized Excellence - The main reason we chose to work with Peacock was due to Michael Lang. When I met with him for our first visit, I gave him a 3 page “wishlist” and also asked him for some design ideas. I was so pleased with this meeting and his suggestions, that deciding to work with Peacock was a “done deal”. While we don’t want to forget anyone who worked on our project, because everyone was great, I definitely wanna say “thanks” to Rob, Jonathan and Jerry! A special shout out to Mike from The Granite Shop - he was awesome to work with!
There is no other firm that we would trust greater to work at our home.
Reliability - Despite Covid they were great
Areas Of Satisfaction - We’re overall very happy with the entire job, your team did a great job during covid and us adding rooms to do
Recognized Excellence - We had a cat emergency on Christmas Eve, our dumb cat got into the blocked off rooms and managed to get between the floors and was stuck and Rob and another Gentleman came and spent two hours trying to get him out. We also appreciate all the work that Taylor and Justin did and Painter Leah for all that hard work she did alone. Our Leads Bob, Tony and Rob thank you for putting up with all our change orders and being so professional. Lastly, thank you to Abby and Karen for making me smile during this big reno
A very professional group to work with. The results went above expectations.
Areas Of Satisfaction - Very helpful with the clean out of the area. They went above and beyond.
Recognized Excellence - The entire crew was very good.
My Mom always said if I did not have anything nice to say then be silent. I just cannot. I am astonishingly unhappy with several parts of our job and DO NOT think it was worth what we were billed
Integrity/Trust - Bob Hluchan was very honest and we felt safe having him in our home when we were not there.
Care/Concern - Bib Hluchan did an excellent job of keeping the site neat and orderly.
Areas Of Satisfaction - Bob Hluchan. You have no idea what a dedicated employee he is. Fully dedicated and a blessing to your company. He tried hard to do the best he could everyday for both Peacock and us as customers.
Our total remodel of our condo was a huge job made tougher by Covid, MI non-work orders, and supply chain disruptions.
Peacock worked it out with their flex scheduling and dedication to the job.
Organized & Professional - Rob went out of his way to inform us and seeking our input.
Areas Of Satisfaction - Creative problem solving. On the job project management was excellent.
We talk about our house renovations with friends sometimes, and we always say positive things. We like how our house is turning out. If people ask who did the work, we are happy to tell them about Peacock, but we don't go out of our way to mention or recommend absent their inquiry. We have already made positive comments about Peacock to several people.
Construction Quality - Everything turned out well in roughly the timeframe that we expected (given normal hiccups in construction -- things beyond Peacock's control). They made things beautiful. We went with Peacock again on a subsequent project that we have already started precisely because we believed they would do excellent work and handle uncertainties in the construction process well.
Organized & Professional - They are friendly and informative. They answered all of our questions and considered our space and our time.
Care/Concern - The clean-up every day was great, as was the installation of protective coverings at the start of the job.
Areas Of Satisfaction - The final products are great. We are really enjoying the use of the new bathroom, exercise room, and mudroom. All of the people we worked with were personable, willing to explain details to us, and patient with changes that we wanted to have made. In general, communication was very good: there were many subcontractors and different people working in different parts of the house, and Peacock coordinated it all smoothly -- and kept us informed about who was going to show up when, what we would need to do, etc.
There were multiple issues during renovation which resulted in long delays and unexpected costs. Most of these issues were avoidable and due to design error. In addition, customers' requests were not fully integrated into the written contract. The designer had made assumptions of what the customers wanted and when the handoff was made to the project manager, the customers' requests were lost. We believe that the project was understaffed. The project manager was pulled off the project several times, in some cases for extended periods, which ultimately contributed to the delays.
Care/Concern - Peacock was diligent about cleaning up.
I found their workmanship to be outstanding. Their workers were professional and they provided me exactly wanted in my project.
Areas Of Satisfaction - They exceeded my expectations by getting my 600-pound stove in without any problems.
Areas Of Satisfaction - They were very easy to work with. They were very respectful during the time of the coronavirus. We are in our 70's and we appreciated that.
Additional Comments - We really like the finished product product. We are very happy with it.
Undesired if I would recommend
Feel the professionalism when designing since the customer is overloaded with all the excitement and all the info is a bit much
The designer should ask and offer all details
They were really easy to work with.
Areas Of Satisfaction - Workmanship and the crew exceeded my expectations. They were fabulous.
Recognized Excellence - I would like to recognize Bob and Nick for their exceptional service.
Additional Comments - We are very pleased and love the rooms, and they followed up with us about everything.
Areas Of Satisfaction - Total dedication to quality craftsmanship.
Additional Comments - We are enormously thankful for the generosity of Peacock and Company. They are a friend of the CIVIC, and I look forward to listing them as a sponsor in 2021.
Areas Of Satisfaction - The planning process and communication throughout the project.
Lead Source - We used Peacock for a previous project
I would recommend Peacock and Co thought they did a very good job and were fast and clean. This is my second time using them.
Areas Of Satisfaction - They exceeded my expectations in the time it took to complete the project.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Peacock and Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys