Friendly staff.

I phoned today to discuss the great increase in both my house and car insurance. Initially, all I heard was holding music. That lasted about ten seconds then a lady came on the line and announced the name of the company, which I could not understand because she spoke so fast and the phone connection was so poor. (I live in St. Louis Park.) She clarified that she was with Home Services Insurance, so I thought I had the wrong number. She clarified that Home Services owns PCG Agencies. Throughout our conversation, I had trouble understanding her because the telephone connection was so poor. She said that you use Internet phone service, or something. This was far from the personalized service that I've had over the past 35 years with your company.

Good results most of the time , although sometimes difficult to correspond with our provider . Regards , mr R Sloane .

Great customer service, quick attention to issues/questions

They’re always prompt and knowledgeable

Jack is easy to work with

someone knows what the lack of customer service skills created; there was NEVER any followup

Great communication and follow-up

Quick responses to questions and problems. Good service.

Staff is responsive and pleasant to work with.

Prompt response. Easy to access.

Very helpful and knowledgeable.

Personal service and multiple venders

Efficient. Gets us the lowest possible rates with the best coverage (value) for our insurance premium dollar. Good communication and quick response and resolution to questions and claims.

Laurie Sporre is our primary agent. Recently we had a need for insurance coverage of stored belongings, short term renters' insurance and then renters' insurance when we moved into a permanent location. Laurie approached each with clear communication and efficiency. What I particularly like is how Laurie and I are able to talk in a relaxed friendly manner. We have been approached by competitors in the insurance industry claiming to be able to offer same for less - there is not a thought of going with a different agency or insurance company. Can't beat the service we are receiving through PCG.

I always hear back and get a response the same day

Courtney, her positive attitude and her awesome follow-up

Nathan. He spent the time with me to finally figure out the best insurance for our home. It had been extremely undervalued and he was diligent in figuring out why and making the corrections. It was good for us as homeowners and good for PCG.

I appreciate the first class service I have received from your agency. Always very helpful and courteous

Great responsiveness and outstanding customer service

Easy to get coverage and forget it

One stop shopping for insurance needs.

You always respond quickly and you offer great policies at great rates. We loved the time Marcy spent explaining our homeowners insurance!

Quick to answer ?

Prompt, professional service with excellent communications!

Helpful & Friendly

Timely responses.

I HAVE FILLED A CLAIM ON MY HOUSE AT 2601 KENNELLY ON 11-23-2021 THRU MY AGENT AND A INT CLAIM WAS SEND TO MY , IT WAS DONE IN A ORDERLY MANNER , WHICH WAS GOOD . IT WAS TURN INTO TO YOUIR CLAIM OFFICE AND ALL RECIVED WAS A LETTER ASKING ME TO REWRITE WHAT MY CLAIM WAS. I AM IN ARZ WHEN THE DAMAGE ON MY HOUSE AND MY AGENT REPORTED THE DAMAGE . I HAVE NOT Had any phone calls FROM THA CLAIIM OFFICE. IT HARD TO WORK THE PROBLEM, FROM 1700 MILES AWAY. ALSO THE LETTER I RECEIVED FROM YOUR COMPANY STATED THAT MY INSURANCE COULD BE CANCELL IF I HAD ONE MORE CLAIM THIS IS NOT GOOD I HAVE YOUR COMP FOR YEAR AND THIS THE THANK YOU TO ME. (NOT GOOD}. JERRY BERNAUER

It's computer based. The whole process takes very little time, and I can take as much time to analyze their offer as I want. No high pressure, just the plain old fashioned 'offer' from them and I decide whether or not to accept their offer. Have been with them a number of years and have never been disappointed with their business model.

Nothing. But also I don’t feel the agency isn’t anything special.

Always quick to respond to my questions.

Responsive and efficient, courteous service.

Prompt response to inquiries.

I like that the PCG can review a bunch of different insurance companies and policies to find the best fit and rate for my needs. Also, when I had a claim/issue with my insurance company this year was able to contact PCG to reach out to my insurance company to help get a re-inspection and then my claim was approved.

Always prompt service.

The service has really declined. Not like it used to be. The staff doesn’t even remember talking to me. I used to have kind of a personal relationship with my agent. Always gave us suggestions would check to see if we need to change companies. I get the feeling something is different at the agency. Can’t put my finger on it. What is going on????

Always so very helpful

Easy to contact. Quick to respond. And a one stop shop for almost all my insurance needs. auto (4 cars) home, cabin, boat and ATVs.

I could not believe how quickly the new insurance on my car was handled. It was taken care of in a flash and the documents arrived promptly. I appreciate the good service!

Efficient and cost effective...

It's hard to know sometimes what is the result of action by PCG employees and what is AutoOwners. Overall, we have been treated very well. Sometimes I worry that I ask too many questions but I have always get a positive, upbeat response from everyone at PCG in the past year. Likewise, when Laurie had an accident because of another driver's actions and we had to file a claim against the underinsured part of our AutoOwners insurance, the person who handled it, Sue Schmitt, was very helpful and great to work with. If this was our only interactions, I'd have rated things a 10. I rated our experience a 7 for two reasons. 1. When we replaced Laurie's Malibu this fall, we ended up getting proof of insurance cards for two different cars with the same VIN--one for a 2019 car (the correct car) and one for a 2021 car. I don't know what happened along the line but I can't believe there was nothing in the system which would have caught that the same insured had two separate cars insured with the same VIN. We did get it cleared up but shouldn't have needed to do do. 2. I worked in the software business for my whole career but I can't figure out AutoOwner's online system. I get emails that say "something has been updated, check online" but nowhere is there any indication of what changed or why I got the email. I've appreciated the discount I've gotten for doing things paperless but I'm going back to paper because trying to figure things out is an unnecessary waste of my time. Certainly not PCG's fault but it colors my perception.

I never hear from the agency.

Fast personnel service, Good rates and can always talk or email to a rep who handles your accounts. Again personnel service,

seem to be good at what they do, I need good coverage for a fair price

Recommend a friend who felt like she wasn’t treated like a possible customer and told me she wouldn’t do business with this insurance agency.

Respond quickly to my requests

Prices are great, customer service is top notch!

Prompt and very personable.

Prompt response, anticipate change and evaluate needs

Thankyou!!