Friendly staff.

I phoned today to discuss the great increase in both my house and car insurance. Initially, all I heard was holding music. That lasted about ten seconds then a lady came on the line and announced the name of the company, which I could not understand because she spoke so fast and the phone connection was so poor. (I live in St. Louis Park.) She clarified that she was with Home Services Insurance, so I thought I had the wrong number. She clarified that Home Services owns PCG Agencies. Throughout our conversation, I had trouble understanding her because the telephone connection was so poor. She said that you use Internet phone service, or something. This was far from the personalized service that I've had over the past 35 years with your company.

Good results most of the time , although sometimes difficult to correspond with our provider . Regards , mr R Sloane .

Great customer service, quick attention to issues/questions

They’re always prompt and knowledgeable

Jack is easy to work with

someone knows what the lack of customer service skills created; there was NEVER any followup

Great communication and follow-up

Quick responses to questions and problems. Good service.

Staff is responsive and pleasant to work with.

Prompt response. Easy to access.

Very helpful and knowledgeable.

Personal service and multiple venders

Efficient. Gets us the lowest possible rates with the best coverage (value) for our insurance premium dollar. Good communication and quick response and resolution to questions and claims.

Laurie Sporre is our primary agent. Recently we had a need for insurance coverage of stored belongings, short term renters' insurance and then renters' insurance when we moved into a permanent location. Laurie approached each with clear communication and efficiency. What I particularly like is how Laurie and I are able to talk in a relaxed friendly manner. We have been approached by competitors in the insurance industry claiming to be able to offer same for less - there is not a thought of going with a different agency or insurance company. Can't beat the service we are receiving through PCG.

I always hear back and get a response the same day

Courtney, her positive attitude and her awesome follow-up

Nathan. He spent the time with me to finally figure out the best insurance for our home. It had been extremely undervalued and he was diligent in figuring out why and making the corrections. It was good for us as homeowners and good for PCG.

I appreciate the first class service I have received from your agency. Always very helpful and courteous

Great responsiveness and outstanding customer service

Easy to get coverage and forget it

One stop shopping for insurance needs.

You always respond quickly and you offer great policies at great rates. We loved the time Marcy spent explaining our homeowners insurance!

Quick to answer ?

Prompt, professional service with excellent communications!