While our design team and general contractor, Joe, were excellent. The consistency mistakes with the third party providers were so overwhelming, that we could not in good conscience recommend them to others.

We are very pleased with our renovation. While the initial process of pricing was difficult, they did an excellent job in completing the project to our desired look.

This was our second experience with Payne and Tompkins and like the first, we are very happy with our projects!

The Payne and Tompkins team is incredibly responsive during every phase of the renovation process. The completed work is top-notch

The P & T team were a pleasure to work with. From many iterations of initial design to execution they were professional, patient, creative and flexible. We could not have been more pleased with the process. The oversight and management of day to day operations was spot on. We had a very strong design team who were able to bring to life our vision. The final outcome was just what we dreamed of. Kudos to all for a job well done!

It truly is hard to imagine a better experience. It starts and ends with the team. Every person in every role was deeply committed to success and this was on display throughout. Expectations were clearly articulated at the beginning and throughout each phase, this was a major contributor to the smooth experience.

We had used a previous builder. When we decided to do additional work, we chose Payne & Tompkins. We were blown away by the difference. I feel like they exceeded my expectations in many ways. They were very easy and delightful to work with, which makes a big difference when working on your home. I highly recommend them!

Overall, we had a good experience.

I would recommend Payne & Tompkins to friends, family and associates. They worked hard to make a difficult project better. We lived in the house during a complete renovation. They accommodated our needs.

So happy with our "new" house! It was a pleasure working with then entire Payne and Tompkins team through the whole process. Would recommend to anyone considering remodeling their home.

Very professional, high quality of work, attention to detail. Designer worked with my inspirations and exceeded my expectations.

We have loved working with everyone at Payne and Tompkins, everyone has been so helpful and considerate from start to finish!

At the end of the day Payne always does the right thing. You may go through a lot of aggravation and then have to compromise but he doesnt run away from trying to make it right.

I highly recommend the Payne & Tompkins Renovations team. They did a great job of understanding what we wanted to do. The same project they completed was difficult to get bids for. As with most major projects, there were many challenges, but they saw the potential, understood the benefits and did a fabulous job! They were open and honest regarding the costs and timing. This was especially true with some of the changes we really wanted even once the project began. There were five major areas of improvement that were added and they were willing get it all done. Their flexibility with those changes, along with the craftsmanship and excellent communication made the project extremely worthwhile. We are really enjoying our newer home!

Overall project management and quality of workmanship was exactly as we expected, and the team did a great job in helping us through some of the more challenging design decisions that had to be made throughout the process.

in general, it was a good experience. It was my first (and last) major remodelling job. I understand the unusual delays, but some were really too long.

Excellent work quality, craftsmanship, and attention to detail. A little on the pricey side.

From the start of design to the completion of the project, it was a positive experience working with experienced, dedicated, and courteous experts. Excellent communications across the board and especially with our project manager, Jeff.

It was a pleasure working with Payne and Payne Renovations. Morgan was always accessible and is very talented. Don was extremely organized, communicative, accessible, responsive and he stopped by the job site daily. I highly recommend Payne and Payne Renovations.

I would 100% recommend Payne & Payne to a friend. They are extremely reliable and professional. The project manager was at our house almost daily to make sure the contractors were completing things on schedule. Every member of the team was professional and we had everyone’s cell phone number to reach at any time of the day. The team truly advocated for us and our satisfaction was their primary goal. We will definitely be using them again for future projects on our home.

While we enjoyed the overall experience, certain aspects left us dissatisfied

No.

My project was a disaster from start to finish. I was disappointed with their professionalism.

The construction was on-time,on budget and without drama.

Payne and Payne did an excellent job. They thoroughly met and often exceeded my expectations. The entire staff are truly professional and acted in my best interest the entire project. I would highly recommend Payne and Payne for any renovation project.

I am satisfied with everyone from Payne & Payne Renovations except for the painters. They were pathetic and sloppy. For a high-end renovation, I was not happy with them. The initial contact and demo people were great.

My husband and I are pleased with the quality of service during our renovation. We love using our sunroom and redesigned mudroom.

Areas Of Satisfaction

Areas Of Satisfaction - High quality and great communication.

Having had some bad experiences in the past, I was prepared for disappointments and frustrations with this project. There were *none*. Payne & Payne were exceptional in every single way; I am absolutely delighted that we decided to work with them. Our project was not at the most expensive end of the spectrum, but we received such outstanding customer service from beginning to end that you'd think we had hired them for a multi-million dollar job. It's been several months since the project was completed, and my wife and I continue to marvel at the quality of the work. We could not be happier with the experience or with the end result. We've been recommending Payne & Payne to everyone, and we will certainly hire them again if we decide to do more work on our house. Just outstanding.

Expertise

Expertise - Team was fabulous.

Professional & Organized

Professional & Organized - They were professional and we have an appreciation for their process. We were impatient to start, but truly appreciate the design phase now that we have seen the entire life cycle of a renovation project with Payne and Payne.

Additional Comments

Additional Comments - We love our house!! Thank you to Payne and Payne Renovations for the amazing work. It was a project that was fun to do unlike other renovations that we have gone through.

This company is amazing, and I would recommend them to anyone planning a project. They are easy to work with, communicate well, keep the workspace clean, and everything was of excellent quality and workmanship. The designer created exactly the space we were looking for, and the craftsmen made it happen!

Schedule

Schedule - We hear many stories (involving other contractors) about projects not going according to schedule. Payne and Payne was meticulous about being on schedule and communicated very well about even tiny changes.

Budget

Budget - There were surprises, but they were structural, not the fault of Payne and Payne. The company was exceptionally good about communicating cost expectations as well as options.

Clean & Safe

Clean & Safe - Exceptionally so!

Likely To Recommend

Likely To Recommend - Already have, several times. This company is amazing, and I would recommend them to anyone planning a project. They are easy to work with, communicate well, keep the workspace clean, and everything was of excellent quality and workmanship. The designer created exactly the space we were looking for, and the craftsmen made it happen!

Areas Of Satisfaction

Areas Of Satisfaction - Communication about what to expect as the project unfolded was wonderful and helpful. Communication about pricing and options was excellent, and the extremely precise compliance with the detailed schedule throughout the project was amazing. In all, they said what they would do and did exactly what they said.

Employees & Subcontractors

Employees & Subcontractors - Almost everyone was wonderful! The only time we had a concern it was rapidly addressed.

Friendly and Professional all at once! You know their process is awesome when you don’t want the renovations to end. Expertise in developing and executing a vision.

We love our kitchen. Payne and Payne has been great to work with Would use them again and recommend them to friends.

Highly recommend Payne & Payne for their services. Great service, customer service, and design capability.

I had a great experience with Payne and Payne. They took on a difficult project that 3 other contractors wouldn't even give me a bid on. The were professional and easy to work with. They even stayed within budget with a difficult project.

They are extremely professional and we loved the outcome of the project.