While we enjoyed the overall experience, certain aspects left us dissatisfied
My project was a disaster from start to finish. I was disappointed with their professionalism.
The construction was on-time,on budget and without drama.
Payne and Payne did an excellent job. They thoroughly met and often exceeded my expectations. The entire staff are truly professional and acted in my best interest the entire project. I would highly recommend Payne and Payne for any renovation project.
I am satisfied with everyone from Payne & Payne Renovations except for the painters. They were pathetic and sloppy. For a high-end renovation, I was not happy with them. The initial contact and demo people were great.
My husband and I are pleased with the quality of service during our renovation. We love using our sunroom and redesigned mudroom.
Areas Of Satisfaction - High quality and great communication.
Having had some bad experiences in the past, I was prepared for disappointments and frustrations with this project. There were *none*. Payne & Payne were exceptional in every single way; I am absolutely delighted that we decided to work with them. Our project was not at the most expensive end of the spectrum, but we received such outstanding customer service from beginning to end that you'd think we had hired them for a multi-million dollar job. It's been several months since the project was completed, and my wife and I continue to marvel at the quality of the work. We could not be happier with the experience or with the end result. We've been recommending Payne & Payne to everyone, and we will certainly hire them again if we decide to do more work on our house. Just outstanding.
Expertise - Team was fabulous.
Professional & Organized - They were professional and we have an appreciation for their process. We were impatient to start, but truly appreciate the design phase now that we have seen the entire life cycle of a renovation project with Payne and Payne.
Additional Comments - We love our house!! Thank you to Payne and Payne Renovations for the amazing work. It was a project that was fun to do unlike other renovations that we have gone through.
This company is amazing, and I would recommend them to anyone planning a project. They are easy to work with, communicate well, keep the workspace clean, and everything was of excellent quality and workmanship. The designer created exactly the space we were looking for, and the craftsmen made it happen!
Schedule - We hear many stories (involving other contractors) about projects not going according to schedule. Payne and Payne was meticulous about being on schedule and communicated very well about even tiny changes.
Budget - There were surprises, but they were structural, not the fault of Payne and Payne. The company was exceptionally good about communicating cost expectations as well as options.
Clean & Safe - Exceptionally so!
Likely To Recommend - Already have, several times. This company is amazing, and I would recommend them to anyone planning a project. They are easy to work with, communicate well, keep the workspace clean, and everything was of excellent quality and workmanship. The designer created exactly the space we were looking for, and the craftsmen made it happen!
Areas Of Satisfaction - Communication about what to expect as the project unfolded was wonderful and helpful. Communication about pricing and options was excellent, and the extremely precise compliance with the detailed schedule throughout the project was amazing. In all, they said what they would do and did exactly what they said.
Employees & Subcontractors - Almost everyone was wonderful! The only time we had a concern it was rapidly addressed.
Friendly and Professional all at once! You know their process is awesome when you don’t want the renovations to end. Expertise in developing and executing a vision.
We love our kitchen. Payne and Payne has been great to work with Would use them again and recommend them to friends.
Highly recommend Payne & Payne for their services. Great service, customer service, and design capability.
I had a great experience with Payne and Payne. They took on a difficult project that 3 other contractors wouldn't even give me a bid on. The were professional and easy to work with. They even stayed within budget with a difficult project.
They are extremely professional and we loved the outcome of the project.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Payne & Payne Renovations and Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys