We are happy with the product but the numerous issues prior to installation and the service after the installation has been problematic. I could go into details, but I won't. Just know that service AFTER the installation has been nonexistent. One issue I will share is after the installation; we noticed the vertical seam on the right side was NOT caulked. We immediately notified them, and we agreed on Thursday of the following week for the installers to come finish the job. NO ONE showed up or contacted us. I sent numerous emails, left voicemails for weeks afterward and still to this day, NO ONE has bothered to call me back.

work was completed quickly and the quality of the work was excellent

Sales Walker was on target.

Very poor communications

The professionalism and caring of the entire Patio Enclosure Company, along with the quality of the craftsmanship of the building of our four season sunroom is beyond reproach.

I sent a seperate review for this with how the overall process was handled.

Took a year and a half to complete 12x10 sunroom, still leaking

Adds value to our home and able to enjoy being outdoors without mosquitoes

The glass enclosure is very high class looking

You didn’t arrive on multiple scheduled date, you didn’t bring materials you needed, you didn’t know how to install the blinds, you placed the wrong order and forgot to include part of the order, it took 6 months from the time I ordered the blinds until they were finally in. Also, I continuously had to call multiple times until I got a response.

Screens were not taught! Wavy look needs fixed

When setting up installation, set an appointment, not just a " we will be there tomorrow ".

We prefer to discuss this further in person or by phone.

Just communicate better with the customer.

Lack of communication and attention to detail

The sunroom project took close to 2 years to complete. The initial crew (Nick) was terrible and never showed up until lunchtime and left early afternoon.

Lack of response to damaged during install items

From start to finish everyone was amazing. Love my patio and the people that made it happen

We had to wait months longer due to errors in measuring the spaces.

Good workers but no one came by to monitor or check on job!

The property value just increased with the installation of the enclosure. It really looks amazing. So beautiful

Good product, good installation

From the start to finish communication were horrible. Everything that was told to me from the beginning of installation to the end was a total wreck.
When they came out the first time to do the install (they started the installation later than promise) the front part of the patio measurements were wrong and they couldn't complete the install.
Waited another 6 weeks for the correct section to come in and still had issues.
The top section of the windows couldn't be complete also because on piece of the glass didn't come in with other glass for installation and I had to wait another 6 weeks for that to come in.
Also, had to literally fight for the electric outlet that was promise on the contract which took a couple of months to get completed.
Communications were awful!!!!!!

Never would recommend

There was an agreement made by the salesman and upper personnel didn't honor it.

Love being able to enjoy room without pollen

Set 5 appointments never showed up

Length of time to complete the enclosure

I am very happy with my new 4 season sunroom. It is beautiful and well constructed.

Better communication

Have a different project manager. Ricardo was unacceptable.

Our project was not completed remotely on time, due to errors made in measurements, poor customer service and zero communication. We would not recommend using them.

First build was a disaster. Room had to be reordered and rebuild

Measurements were not done correctly. Nothing lined up. Installers spent a lot of time at Lowe’s to improvise.

The project took way longer then contracted for

Terrible communication and quality.

We are pleased with the finished sunroom, but there were water intrusion issues that had to be repeatedly addressed.

I would recommend someone to use Patio Enclosures if they needed windows. However, if their project included a swing door I would not recommend it. My windows are wonderful but the door was poorly installed, the second team used caulk to try to make up for the poor install from the first team. Come spring I will have to hire a handy man to reinstall the door properly.

The company stayed in contact and was super professional.

The enclosure is great, installers also. However, the scheduling is below expectations. I wasn’t confirmed of the date of the installation, and was fortunate that the installers did contact me directly. However, there is a piece missing which was the reason of the whole idea, to install a dog door. Instead, we got a glass panel and were told it will be scheduled to install soon after.
It’s been weeks and I haven’t been able to get a hold of Amy Zak, the scheduler/PM. And I’m still waiting for the dog door to be installed.
Hope this can be addressed soon.

The project took longer than expected. There were some days when the workers failed to show up while claiming that they did. They did not clean up when they finished and did not return the furniture back inside the room. They also failed to reattach the mini blinds.

Overall we were very satisfied with their professionalism and the workmanship of the installers.

Easy to work with and helped a lot

The crew was very professional & dedicated to completing my project. The did an excellent job!

One wall of our screened porch was initially made the wrong size. It was remade, but the quality of the manufacturing and installation work was not nearly as well done as the first wall. We are still waiting for resolution. There were other issues with communication, too many to mention.

After measuring twice for the job our custom windows handle don’t match up, one sliding door opening wrong way the screen on the sliding glass door doesn’t seal on backside once lock was added. plus there are seams in the trim work, dent in the kick plate, buggered up spots in the screens on the windows they have ordered anew widow an sliding door bout 2wks ago an have heard nothing job incomplete at this time

There is nothing that can be done to change what  I experienced during the time it took to complete the project that consisted glassing in two small screen rooms.  The problems I encountered were NOT the fault of your "worker bees", nor was it a problem with the product it's self.  The problem seems to be the way the company is structured and run.  It is as though the company has structured itself to hide from their customers.  I never seemed to be able to contact the right person.  When the first set of windows for room number 1 was delivered. 1 knee window was taller than the others.  It was decided that we would install it but not seal that section so it could be easily removed after being being reordered.  In order to make it easy on the company, and save them a trip, we would reorder the knee window and have it shipped with the windows for room 2.  Unfortunately, it was not shipped with the windows for room 2.  In fact, the windows for room 2 arrived but had been constructed without any transom windows and the sliding door was built to open the wrong way.  All of which had to be replaced.  They reordered the replacements for room 2 and again reordered the replacement for the knee window in room1.  When they received the replacement windows for room 2, they were fine, but the replacement knee window for room 1 was framed in the wrong color and had to be re ordered.  It was reordered and when it arrived it was the correct color and proper height, but it was much too smalls (by half) the length.  At that point I decided to have them seal the section of window in room one and call it good.  My project is now complete, but with one knee window that is a littler taller that the others.  My wife and I and Tom, the installer, are probably the only ones who notice the taller knee window.  Other that that the project pleases us.  The entire fiasco took almost a year to complete.  Tom's workmanship, professionalism, and patience was without fault.  But the company's coordination was not something I could recommend to a friend.

I am pleased with the results of the installation. I can now enjoy my back porch and have a good view of scenery. I no more have to deal with birds, wasps, squirrels, snakes, leaves and wind.

Lack of communication between departments seemed to be very bad. One department didn’t talk to other department so this caused confusion and caused installation delays.

Improve customer service by keeping them more informed. Hard to contact PE for status and concerns.