Highly recommend

We would recommend Patio Enclosures to our neighbors but with a caveat... At our initial in-home meeting the sales manager offered a 'cost-free cruise voucher' as an incentive. The Patio Enclosure was installed by 'excellent' workmen on November 20. On December 9 we inquired to the sales manager about the as-yet unfulfilled cruise voucher. ...No response. We re-inquired on December 12 with separate escalation to the regional sales manager. There has been no response from either as of today, December 16. Our neighbor who also purchased a Patio Enclosure stated the same issue of an unfulfilled sales offering of a no-cost cruise voucher. It appears that our experience is not a one-off, but seemingly a repeated sales tactic with non-response to customer inquireies.

Communication needs a lot of improvement at the office.

Great service

#8 and #16 also don't ask me to fill out silly surveys!!!!!!!!!!!!!!!!!

The team knew what there doing

I don’t know yet since it’s still leaking last time it rained

We're very happy with the finished product BUT .... Pretty sure that we were told that the project from signing to completion would take less than 7 months. The project took 15 months. Significant and unnecessary delays in obtaining permit (total almost 10 months from signing). Five months from start of construction to completion. Multiple changes in customer support staff. Like pulling teeth to get in touch and get response from company.

Good work

Communication was often missing or nonexistent.

The service, professionalism
And the people. I am horrible at names but Dawn kept me up to date on everything happening. The gentleman that did the installation was efficient and friendly. Answered all of my questions. And the inspector was thorough and told me about options for possible future plans. I don’t have anything but good things to say about this project.

Excellent product and outstanding customer service and support.

I was told my rod iron rail would be fine. It was not and your company would not make it look right. I have taken photos and shown them to everyone I know. I would never recommend Patio Enclosures.

It took almost 2 years to finish my project. Several changes in personnel and poor communication

The Fainting Goat Teammemebers are amazing from start to finish.

Excellent in all areas

Installers worked very quickly and professionally.

This is a great company that provides high quality material and service! They do subcontract concrete, which with our experience, wasn’t 10/10 but also wasn’t horrible (maybe a 6/10). The finished structure is beautiful and the concrete pad and footers were poured perfectly! The concrete crew was the only downside in terms of professionalism and mess they left!

The work completed.

I am very disappointed in the entire process. High price, terrible communication, product promised was not delivered, and follow-up to requests have gone unanswered for over 3weeks. I have been contacted by so many different people, I have no idea who has what role.

Quality & design of the product. The warranty & customer service was great

The room looks great. Installation was finished from start to finish in a timely manner and everything was picked up. Very professional.

I need to pay,but cannot get anyone to respond to me!

Timing and thorough approach. Customer contact.

Very little communication through out this process. The scheduler Shay was the only person I could reach. Tried several times to speak to the salesman or a manager. No response.

I like the up grade look on my house it gives it.

The job is not complete. The door handles were only installed temporarily because they were not correct. After 2 weeks the proper handles have not been installed.

Exceptional work. Project was completed on time. The installers were outstanding. Good old fashion work ethic! I love my new sunroom.

Take time to cover items before using a grinder on stone during installation. Better cleanup.

This would have been a 10 if not for the issue with management. See #7 comments.

Everyone on the team was excellent and kept me well informed.

Everyone was wonderful. From Adam, with his warm and friendly approach, to the wonderful crew that actually did the work (and cheerfully helped me move some plants around), then Sergio & Chris who carefully checked the work and pronounced it flawless. But most of all, Dawn. Who kept everyone moving forward. I found this experience to exceed my expectations.

From the start everything was done professionally more than once someone came to verify everything was working properly. Also received calls from Joanne on updating on status of project

Areas Of Satisfaction

Areas Of Satisfaction - This was a great improvement to my property. Even the neighbors noted positively. It was a seemless process from sales to the completion of installation.

They did an excellent job.

Installation Crew

Installation Crew - The installation crew was very knowledgeable and very helpful. They got the job done.

Quality Of Materials

Quality Of Materials - The quality of the material was on point

Happy with overall experience

Office Staff Responsiveness

Office Staff Responsiveness - Office staff crystal extememely helpful, if she couldn’t answer the questions she always called back with an answer. She is friendly and very helpful which is rare these days. Great customer service

From the very start of my project, the entire team showed respect as well as professionalism. My team included Moshe Levi

Ian Jackson and Viola Blair.

Recognized Excellence

Recognized Excellence - The Team- Moshe Levi, Viola Blair and Ian Jackson. When concerns came, I made phone calls or sent pictures to my team and I was never disappointed, thank you.

Yes

The installer was sloppy and spoke no English, he didn’t do what we were told he would do.

The enclosure looks amazing and easy to use

Took 5 visits (one cancelled last minute by company) and over a month to complete one wall (two windows and a sliding door).

I can't give a better recommendation due to the constant dripping from the gutter over the back door. Now it's freezing in front of the door, too. I expressed concern about it previously when we got some rain and the issue was worked on with the belief it was the answer. Unfortunately, it wasn't. This needs to be addressed quickly as it's snowing again.

Friendly, professional, knowledgeable

Everyone was very knowledgeable and very friendly. I’ve enjoyed working with them. I’ve already had neighbors and friends tell me they were interested in getting a quote.

Always available and able answer our questions.

The job was stated in July. I have had to speak to multiple supervisors about issues and our blinds still don't have matching hardware. No one has contacted us in weeks about the hardware fix. Twice, we've been given a four hour window appointment and people haven't shown up.

Worst experience of my life. Leaks and gutters… I had to hire a contractor to fix snd cost me 1400. Did not install in the placement I was told. I will have to hire another contractor to add a step so I can use the other doors. The metal on the windows all scratched up day of install.. scratched do deep down to the raw metal. I called I wrote msnagrr ed ment and never could get any follow up or resolution. I also stated in writing that the sides of the building were suppose to be glass… it was in the specs and the installer confirmed plus our building inspector confirmed. Instead they put cheap sheet metal instead. I told them in writing until the problems were resolved they did not have my permission to take the final 6k from my bank account….. they did take my money anyway. I sm furious snd getting all text and e mails pulled to give to my sttorneu

I love the product and the efficient, care of detail in installation.

Sales person Jen extremely knowledgeable and attended to my concerns.
Installers very professional and curtious.