Employee urinated on my lawn, barely worked 4 hours a day, multiple issues with having to fix mistakes, had to have someone come back to tarp my porch because they left a furnished room completely uncovered. The only thing that was somewhat satisfactory was that the manager realized how bad and gave us some money back.

Initially I would have been willing to tell everyone about the company until my patio was completed and there were problems. Service request is pretty much useless. Contacting anyone was extremely difficult. Scheduling was ridiculous.

See areas for improvement comments

Job is still not done It would be unfair to review before job completion!

First, we love the product and will look forward to enjoying our outdoor patio!
The initial installation went well, until we realized the factory had sent the last screen panel in the wrong color... Very puzzling since all the screens are custom-made and I would expect there to be a quality control process to avoid that from happening.
So they ordered a replacement on an expedited basis and then called to schedule a date. I expressed concern that I would be out of town that day but was reassured that I really didn't need to be there to complete the project. I agreed, but asked the office to postpone the final payment until we could have a walk-thru the following week. Much to my disappointment, they ran the final charge to my credit card on a Sunday evening before our scheduled final walk-thru. I notified the office immediately and they were quick to reverse the charge. The following Wednesday Rico came to address any final concerns. We noticed that the final screen was not as tight as the others and it ripples noticeably in any breeze. Rico pointed out that our patio has a slope at that point and that the corner post installed by the builder is not plumb. So understandably the screen won't sit square when fully deployed. But he also disclosed that the final screen was about 1/8th of an inch wider than the first one that came in the wrong color. To his credit Rico did a great job with the install and helped us understand the adjustments he made to ensure the screen would at least sit flush with the patio, to prevent bugs from entering. He also assured us that the screens will shrink a bit over time which will help. I had a chance that day to also talk with Rico's boss Antonio who was also very helpful; he wanted to double-check that the last screen was ordered with the proper size. Antonio said he would follow-up but I never heard back. After I saw that the final charge went through I sent a follow-up e-mail to the office manager but never heard back.

Very disappointed that there was no closure to our concerns.

Great communication

Once the sale is made, there is no communication with the customer. No updates, no anything. No customer service at all! Took eight months to get the screen room installed. Eight months with no communication from Patio Enclosures.

Communication is terrible. Delayed
returned emails, phone calls.

It turned out nice.

I like the simplicity of the end to end process from meeting with the sals rep to the installation and cleanup.

We signed the contract in mid April and the project was not completed until September and had it not been for Nick’s intervention the project would not have been completed until the last week of September. I am confident that had I reached out to Nick earlier the project would have been completed sooner. The best and most reliable contact was Nick.

Finished porch is beautiful!!! We've been living on the porch since it was built, and look forward to the first snowfall.

The sales person did not make it clear as to what services are included in the purchase and what services are not. For instance I was told if I purchased lighting they would install it. That never happened. The installers knew nothing about that, even though I was told during measurement, what size I should order. When you see the beautiful finished product in your advertisement, considering the total cost, you assume that you are getting it all as a completed product. These things were never made clear. Or perhaps I didn't ask all the right questions. I am a senior citizen, I feel these things should have been made clear.

The order placed was not what my salesman and me discussed. I did not catch the measurements being off when I signed the contract. It was a huge mistake and patio enclosures should have taken accountability and did not.

Every person I dealt with was very professional and pleasant. The install was completed in a timely manner we love it. The installers were friendly, professional, and new their jobs well.

From the first visit with Dave to the installation experience with Anthony, everything has been amazing. We are already loving our patio and am so happy we made this decision.

Very satisfied with all aspects of this project. Employees were exceptional and room enclosure looks amazing!

The communication. The cost. I've already complained to a number of people. lTo many people involved.

Long story short, I signed my contract in January of this year, and we are now in September, and I still don't have my porch even started. I had a basic small porch in the front that was completed on July 11 but that is it! This is the worst company I've EVER had the misfortune of signing up with!! Will never recommend to anyone.

Scheduling was the worse experience. 3 times having workers show up without any notice. When I finally got a confirmed date of install crew showed up 2 days earlier than agreed upon date.

The initial install was not complete. The second portion was unable to be completes because wrong size door.

I would not recommend Patio Enclosures to a friend because project taking too long to complete. Screening materials arrived damaged and took too long to replace and it costs way more than it is worth. I am still waiting on a door knob part to this date which had been tentatively scheduled but yet to happen.

All personnel super friendly, answered all questions and were easily understood. Good experience from beginning to end.

The material used for the screen doors could be stronger, one of my screen windows is not aligned correctly. I am also missing a door handle, and there is a plain board that wasn’t painted or anything. The installation date kept changing as well.

The quality of the installation. I still don’t have an answer to the problem. I was threatened to cancel the warranty, even though the project wasn’t completed if I didn’t pay in full. I was denied talking to anyone above the project manager.