Great communication. Finished on time. Respectiful to our home.

I was lead to believe my project wasn't hard and would only take a few days to complete with quality. That's exactly what happened

Very likely.

Friendly, professional & good quality

The patio turned out great, pricing was a bit up there though.

Patio Enclosure provided a seamless process from design through installation.

The people we worked with were very competent and professional. The quality of the screens was amazing.

Communication, product, length of time and quality of work

Good Product.

Very quick installation. Went out of town for two days. When I got back, it was done. Pleasant surprise.

The process of my patio enclosure project was not good, from my salesman outlining the build process and timeline incorrectly, to the poor quality of install and manufacturing of the doors and windows. The communication of your team was dysfunctional with phone numbers that were disconnected incorrect email addresses and no return phone calls from several departments!

See my answers below

Zander, sales rep, told my neighbor and me that there was no permit required. We have since learned that permanent glass enclosures do require a permit. The office reached out to me to try and persuade me to allow construction before HOA approval. I declined. Zander gave my contact information out to other customers without my permission. Finally, my neighbor and I were promised travel vouchers. It took my neighbor 7 months to get his voucher and the referral fee. I still have not gotten my travel voucher after almost a year.

Did the job well the first time

more in depth info

Well done

Respect for customer's furniture

The installation (and crew) were amazing. The promises made by admin and management staff, not so much. Calls were unanswered, callbacks never happened. And materials weren't provided or were ordered late, extending the installation over 4 months.

Our patio has not been completed after four months of signing the contract. I cannot recommend Patio Enclosure to anyone as long as the job is incomplete and abandoned. At present I advise all to stay as far away from them. They have taken the money but not delivered their part of the contract and they seem to have ghosted me. I would like to Patio E to get in contact with me asap.

Nick as salesperson and Chastity as coordinator did an excellent job through the whole process. The two workers also did a nice job. My only complaint is that the men who built our project had told us Thursday that they would be back the next day finish. After waiting until 11 Friday morning, I called the office to find where they were. Gavin investigated and called back to let me know that their boss told them they had to go to a different job. It would have been nice to let us know.

The install team worked so hard and you could tell they were proud of their product

Very good quality materials, professional installers

His presentation was good.

Very nice

From the beginning there were major issues. May2025 The deck was built 6 inches too far to the West. Which would have overlapped an existing window on the house. They had to have the deck torn down and the piers moved 6 inches to the East and rebuild the whole thing. The original deck was not covered, so the insulation got soaked. So it would have had to be taken apart and dried out and new insulation anyway. The building inspector stated wrong screws were used and the plywood was not placed correctly either. The 4 seasons room floor , was supposed to be flush with the kitchen where it was being added onto. It is not. It's 1 1\2 inches lower. Now It will be a permanent tripping hazard.

Due to the whole structure being lower than it should have been, the roof line ended up being an issue as well. The West side overhang was cut 6 inches short so it wouldnt interfere with the existing kitchen window. So one side has a normal 12 inch overhang, the other is 6 inches shorter, so that looks dumb.
Also affected was the whole gutter system on the back of the house ,which was severely compromised. This took several corrections and many months to get resolved to an acceptable fix. Feb 2026 finally. The last two gentlemen who came, seemed to actually know what needed to be done and so far appears they knew how to do it as well. Quite refreshing for a change.
Along with that, the roof itself ended up being removed and replaced as it was not done correctly the first time. There was water dripping from many spots of the center beam in the ceiling. We constantly had towels lined up under that beam.I
Speaking of the beam, the electric had to be run on the outside of the ceiling beam as it wasn't put up so the electric could be placed under the caps or however they do that, so that looks dumb as well.
We were at the point where if we could have afforded it, we would have just torn the whole thing down and tried to find a regular construction company to rebuild it.

We were told it would take 3-4 weeks from start to finish. It took from May 2025 until Feb 2026 to get all of the issues taken care of. I'm not gonna say resolved because it hasn't gotten cold enough again to see if the same issues arise.

We signed a contract for/purchased a 4 Seasons room, which was SIGNIFICANTLY more expensive than a 3 seasons room. What we really got was a 3 seasons room. We were told you probably won't even need to heat it or cool it, "it will maintain the temperature". Which it does do, if you want the temp inside to be the same as the temp outside!
It got so bad in this room, all of the electric was compromised due to the ice build up, 3 feet high on every vertical where the electric is run. Had to have the electrician come as the power went out in the entire room. He replaced a couple outlets, but stated it would most likely short out again due to the amount of ice and condensation in those verticals. Suggested a dehumidifier as well. So we were running a minisplit system, extra space heaters and a dehumidifier to try to keep the electric from shorting out again.
In Feb 26, insulation was placed in those verticals. But it also hasn't gotten that cold again. So not sure how that will work out.

Besides the random work schedule of the workers, the two guys themselves were nice, albeit pretty messy. But they would show up whenever, could be 7am or 11 am.. Then work til 9 pm. Not appreciated.

When we were finally able to move furniture into the room, as I was cleaning windows and walls, I noticed many channels on the knee walls were missing the trim pieces. This took months to get resolved. Finally have them all placed in Feb 2026. We are hoping this keeps some of the bugs from getting in?! We literally purchased a hand held vacuum to suck them up as there were tons of them everyday. We are not sure how they are getting in yet.

When we were talking with Chase, who sold us the room, he stated someone would be contacting us soon and we would have so much communication from Patio Enclosures.
This we found to be totally and completely inaccurate.
Emails would go unanswered for days and sometimes weeks. Issues were not addressed timely, didn't even see a project manager personally until Jan 2026. That was after months of complaints about the gutters and other issues.
I have a notebook with the daily happenings of this project, as well as
Email trails from the start and tons of pictures.

The room was embarrassingly expensive for what we got. It was supposed to be a nice comfortable clean and usable FOUR Seasons room.
What we have, is basically a glorified 3 season room, that gets iced up in winter and filled with bugs in the warmer months. We already have an enclosed room like that.

At this point, we really don't feel it was a good choice to go with Patio Enclosures and would not recommend them to other people.