Have a different project manager. Ricardo was unacceptable.

Our project was not completed remotely on time, due to errors made in measurements, poor customer service and zero communication. We would not recommend using them.

First build was a disaster. Room had to be reordered and rebuild

Measurements were not done correctly. Nothing lined up. Installers spent a lot of time at Lowe’s to improvise.

The project took way longer then contracted for

Terrible communication and quality.

We are pleased with the finished sunroom, but there were water intrusion issues that had to be repeatedly addressed.

I would recommend someone to use Patio Enclosures if they needed windows. However, if their project included a swing door I would not recommend it. My windows are wonderful but the door was poorly installed, the second team used caulk to try to make up for the poor install from the first team. Come spring I will have to hire a handy man to reinstall the door properly.

The company stayed in contact and was super professional.

The enclosure is great, installers also. However, the scheduling is below expectations. I wasn’t confirmed of the date of the installation, and was fortunate that the installers did contact me directly. However, there is a piece missing which was the reason of the whole idea, to install a dog door. Instead, we got a glass panel and were told it will be scheduled to install soon after.
It’s been weeks and I haven’t been able to get a hold of Amy Zak, the scheduler/PM. And I’m still waiting for the dog door to be installed.
Hope this can be addressed soon.

The project took longer than expected. There were some days when the workers failed to show up while claiming that they did. They did not clean up when they finished and did not return the furniture back inside the room. They also failed to reattach the mini blinds.

Overall we were very satisfied with their professionalism and the workmanship of the installers.

Easy to work with and helped a lot

The crew was very professional & dedicated to completing my project. The did an excellent job!

One wall of our screened porch was initially made the wrong size. It was remade, but the quality of the manufacturing and installation work was not nearly as well done as the first wall. We are still waiting for resolution. There were other issues with communication, too many to mention.

After measuring twice for the job our custom windows handle don’t match up, one sliding door opening wrong way the screen on the sliding glass door doesn’t seal on backside once lock was added. plus there are seams in the trim work, dent in the kick plate, buggered up spots in the screens on the windows they have ordered anew widow an sliding door bout 2wks ago an have heard nothing job incomplete at this time

There is nothing that can be done to change what  I experienced during the time it took to complete the project that consisted glassing in two small screen rooms.  The problems I encountered were NOT the fault of your "worker bees", nor was it a problem with the product it's self.  The problem seems to be the way the company is structured and run.  It is as though the company has structured itself to hide from their customers.  I never seemed to be able to contact the right person.  When the first set of windows for room number 1 was delivered. 1 knee window was taller than the others.  It was decided that we would install it but not seal that section so it could be easily removed after being being reordered.  In order to make it easy on the company, and save them a trip, we would reorder the knee window and have it shipped with the windows for room 2.  Unfortunately, it was not shipped with the windows for room 2.  In fact, the windows for room 2 arrived but had been constructed without any transom windows and the sliding door was built to open the wrong way.  All of which had to be replaced.  They reordered the replacements for room 2 and again reordered the replacement for the knee window in room1.  When they received the replacement windows for room 2, they were fine, but the replacement knee window for room 1 was framed in the wrong color and had to be re ordered.  It was reordered and when it arrived it was the correct color and proper height, but it was much too smalls (by half) the length.  At that point I decided to have them seal the section of window in room one and call it good.  My project is now complete, but with one knee window that is a littler taller that the others.  My wife and I and Tom, the installer, are probably the only ones who notice the taller knee window.  Other that that the project pleases us.  The entire fiasco took almost a year to complete.  Tom's workmanship, professionalism, and patience was without fault.  But the company's coordination was not something I could recommend to a friend.

I am pleased with the results of the installation. I can now enjoy my back porch and have a good view of scenery. I no more have to deal with birds, wasps, squirrels, snakes, leaves and wind.

Lack of communication between departments seemed to be very bad. One department didn’t talk to other department so this caused confusion and caused installation delays.

Improve customer service by keeping them more informed. Hard to contact PE for status and concerns.

The job hasn’t been completed after serval request to complete.

Great products, sales and professional installation.

I really love the quality and simplicity of my patio cover. While it was a bit expensive, I think the workmanship and material justifies the cost.

Overall good communication.

We are especially pleased with the communication with the designer, how she dealt with our HOA and the install was in One day!