The efficiency of the process by which the team performed the work was amazing and well executed.

We're very happy with the finished product BUT .... Pretty sure that we were told that the project from signing to completion would take less than 7 months. The project took 15 months. Significant and unnecessary delays in obtaining permit (total almost 10 months from signing). Five months from start of construction to completion. Multiple changes in customer support staff. Like pulling teeth to get in touch and get response from company.

Excellent product and outstanding customer service and support.

Quality & design of the product. The warranty & customer service was great

This would have been a 10 if not for the issue with management. See #7 comments.

Received excellent service from beginning to end

Professionalism and knowledge of Product.

The process generally ran smooth with little interruption to my daily activity.

Materials good. Installer very good. Communication not good.

Adds value to our home and able to enjoy being outdoors without mosquitoes

Lack of communication and attention to detail

Lack of response to damaged during install items

Good workers but no one came by to monitor or check on job!

There was an agreement made by the salesman and upper personnel didn't honor it.

Love being able to enjoy room without pollen

Length of time to complete the enclosure

Your salesman lied to my wife and I and his employer. He slipped a diagram in the digital package (we did not see!) to justify his screw up on the direction of the swing on the door. We have been lied to saying a new door would be ordered with the correct out-swing but, no door has been ordered nor replaced the door installed and all communication has stopped!

We were lied to from the beginning. The project is not complete and don't expect Patio Enclosures to complete the project.

Their concern for my satisfaction of the job.

Communication, scheduling my own appointments. Hard to get up with staff. Not sending my referral person, Carolyn Williamson her $400 dollar referral check

have some come to check out problem.

This was the most unprofessional business I have ever worked with. I would never recommend Patio Enclosures to anyone. In a brief summary, a project that was suppose to take roughly 2-3 after the actual project started took 8 Months. It took 7 months to even start the work. From the day I signed the contract to completion was a total of 15 months. Totally ridiculous and unacceptable.

We were able to basically design what we were looking for.

Had to pay another company to "fix" the mess we had. After Kathybleft NO Ine knew what was going on, what payments were due.
Your installation guys built our room "backwards" per Charles your employee who came out 3 more times & still didn't get it fixed.
i referred John & Pam Hochmuth in our neighborhood to you & they had to get another company to "fix" their floor that you guys messed up. TERRIBLE!!

The communications to the customer needs to improve, in terms of giving the status of project on a consistent basis.