Buyer beware. What should have been a 2 day patio upgrade took 8 months! The reason started with a contractor doing subpar work. From loose screening to very bad caulking work. A month later they send the same contractor to fix it. Which they did not do correctly. I could go on but I won’t. Do your due diligence with this company then go somewhere else!
Starting with the install, the subcontractor didn't install the product properly. It took from November 2024 until September 2025 to have all the issues resolved. Turnover in contact personal, never new it the person I was emailing was still with the company. Surprised with the quality of the product, issues with the windows, screens, tracking and door handles.
The only way we were communicated with was when we reached out, and after we got a lawyer over a year into the project. We were continually given wrong information, which was tracked through emails, text, and voicemails. We became our own project managers for the project. The worst part was when the operations manger Jordan, deemed our evidence and refused to acknowledge the failures with the project. We had a total of 5 different crews come out to complete the project though the year and half. When discussing final pricing, Jordan continued to acknowledge any failures by the company and did not uphold his end of the agreement created by the lawyer. We kept a detailed timeline of the project and all communications.
It took 4 months to complete the project. The project manager never appeared during the construction phase. It took too long to resolve faulty construction issues.
Very professional from sales to installation
Need o complete the installation correcting any installation problems.
Yes. No hitch except clean-up. Smooth operators for certain.
I made a mistake by choosing to quickly. When I tried to cancel, I was told everything was manufactured and could not be recycled. Really? So I opted to take the storm door, 8,000 mistake reminder.
All personnel super friendly, answered all questions and were easily understood. Good experience from beginning to end.
Installation crew was relieved of their duties toward the end of completion. Still waiting for date of completion.
Great Job all around. Workmanship is fantastic.
The installation crew was professional and quickly completed the job.
Everything went just as planned by our salesman, Mike. Measurements were timely. Our order came in within a month and we were done earlier than expected. The quality seems to be really good. We are happy.
Would be higher but we been waiting quite a while for service. The one screen keeps falling to track and a few windows leak. The quality seems fine, think the install guy, not so much.
We are really happy with the finished product. The process was smooth and simple.