Patio Enclosures went out of their way to make me happy ! After installation, they omitigated a design miske I ASKED FOR (and they warned me about) at NO CHARGE TO ME

N/a

Be more available for the customer esp when there is an issue or problem or disconnect. So I won't have to ask the salesperson to find some1 else to handle a problem.

The process of completion didn't have the communication or empathy to the customer. For the amount that it was price their were defects.

Carmen always kept me informed.

This is a company whose standards remain VERY HIGH in this society today.

Great patio enclosure! Installation was fast and done without any issues. We love relaxing in our new room.

Great service , complete transparency.

The process went smoothly and communication was great. We are satisfied with the final product. However, we still think we likely paid more than we could have if we went with a smaller company.

Installers worked very quickly and professionally.

Exceptional work. Project was completed on time. The installers were outstanding. Good old fashion work ethic! I love my new sunroom.

Areas Of Satisfaction

Areas Of Satisfaction - The crew they were excellent and detailed.

professional, friendly workers, job well done.

The overall experience was great!

Problem with product was not disclosed during sales pitch. Found during installation and was told by the installer that everyone is surprised at this issue after installation is almost complete. Unable to reach salesman after contract was signed, for any questions.

Quality glass units! Excellent installation! Incorporated our existing patio covering saving lots of $!

We’ve had an awesome group of caring kind knowledgeable professionals working with us to make our patio more enjoyable. From Michael, Carmen, Robert and Jonathan. When we have called/texted, Everyone has worked so hard to make sure my family is happy with the progress of our new living space. We’re Truly grateful!

Oustanding look and quality of their product and dependability of the staff and team

The overall process was good, except the sales pitch!

The entire process was simple and customer friendly.

Installation Crew

Installation Crew - Outstanding crew. Ad a matter of fact never dealt with a crew so professional who strictly comes to your home just to work. I work from home & there was no loud talking or radio playing etc. The best of the best crew.

You were very accessible and professional.

Johnathan did great job

Sales Walker was on target.

The property value just increased with the installation of the enclosure. It really looks amazing. So beautiful

Better communication

Delays on most dates, nonresponsive, left patio unusable with no electricity for weeks, and did unacceptable work in a variety of areas.

Installers need to be on time. Too much time wasted on the first two days of prepping and installing the room. Only 8 hours spent.

Expensive and permitting process took very long.

It took too long to clear up sevaral installation issues. The company did not have sufficient office staff to back up thoses who were out for family issues which caused unnecessary communication issues.

The "upgraded" materials look cheap and were not put together well. Windows with large gaps in framing. Installation was not done well. Screens arrived with holes in them. I really expected better, especially with the high cost of the project. Reported the problems with installation to the office, and was met with a lack of communication on when repairs to the projects would be completed. It was so bad that I had to contact my salesman more than once because I could not get any response from the customer service rep. When I did have communication with the customer service rep, I was given the run-around. Took almost 2 months to get someone out to do the repairs. Took a month to get the electrical sub-contractors out to do their part of the project. However, they did a great job once they came. Project installation began on August 12th, with initial installation completed in 3 days. Repairs were not made until September 19th.

Did an outstanding job through the entire process. The project was completed within the time frame and crew was professional. The structure is beautiful and we are extremely satisfied with the outcome. Will definitely recommend to others.

The installation of our new sunroom was a disappointment to say the least. Window didn’t lock, gaps in the window frames where you could see light coming in at the top, unlevel walls, windows & sliding glass door, bent aluminum wrapped post with multiple dents on the aluminum post. Unattached down spout after installer disconnected it to wrap the post. Rippled window screen. Huge openings and gaps in the aluminum, and dirty windows, door, and transom window.

Then we had to wait 1 Month before anyone came to inspect and address the punch list. Punch list was finally taken care of, but still left us with filthy windows.

You would think a $29k brand new sunroom came with clean windows, and no debris left behind on the floor. Very disappointing.

Everyone I dealt with was wonderful!

Great customer service. Very professional Good commotion

The installer was prompt and courteous , the project manager was very helpful and at tentative .

Quality of the material

The complete process was “flawless” from start to finish. The actual installation was completed in 1-day.