The team at Pat Scales remodeling was polite and professional at all times. The bathroom and kitchen update was small, but looks great and was headache free. I would definitely use Pat Scales Remodeling again!
Having purchased a 100 year old home in need of a new kitchen floor, I was planning to replace with tile. I have laid tile before and felt I was up to the task but after setting 3 backer boards it was clear that working full time and getting the floor done in a timely manner was not going to happen! A friend of mine works for Pat Scales so I decided to call her up and see if I could get the job done. I was able to request my friend, she is AH-MAZING, and within 4 days the kitchen tile was down and looked beautiful! They really did a great job and although it was a small job (for them) and slightly over my intended budget, it was huge for me not to have to spend countless evenings doing the work. Pat Scales worked with me to get a price that was fair and within my comfort zone. I would definitely recommend their crew to anyone looking for professional results! I work in real estate and see a lot of contracted work that is done poorly or sometimes not at all. Pat Scales delivered on everything as promised...well done!
Pat Scales meet and exceeded our expectations with quality, workmanship and the team that showed up everyday. I highly recommend the company for anyone's home improvement needs. Jamie and Joe were great to have in our home.
The project lead to my project was the most professional and capable person, I have ever worked with, in my life.
One of the hardest tasks any homeowner faces is finding a reputable contractor who will do the job right for a fair price and who is totally up front about expenses and costs. Well, look no further than Pat Scales Remodeling! They're professional, courteous, experienced, and punctual, and the two-month waiting list for their services speaks volumes about their quality of work!
PSR is so easy to work with! The crew is always conscientious about about keeping the work site clean. The job is super high quality and everyone is very reliable. PSR is impossible to beat!
I’m so pleased with my kitchen remodel from PSR! The remodel includes all new cabinetry, hardware, countertop, sink & faucet, mosaic tile backsplash, and lighting. They also reoriented the door from a coat closet into the kitchen to create pantry space and enlarged the pass-through to the dining room.I've never been through a remodel of this size and the PSR team helped me through the process, with good ideas, advice, and advocacy along the way. Everyone I worked with -- Pat, Cora, Ian and especially Jake -- was terrific.The project took just about three weeks and I loved coming home each day to see the progress. I felt like everyone was just as excited as I was to see everything take shape.The team did so much to minimize the disruption, even when we were stuck at home for snow days and days off school, we never felt in the way. We love having our kitchen back, but we kind of miss coming home to Jake and the team.I'm going to start saving up for my next project with PSR. Thanks, everyone!
Every aspect of the job was handled very professionally, beginning with the estimate and ending with the final walk through. My kitchen turned out even better than I imagined and if I have any future remodeling projects, I will definitely use Pat Scales Remodeling.
Working with Pat and team was a terrific experience from start to finish. Pat was professional and honest during the initial meet and subsequent estimate discussion while Ian and Jake insured the job was on time throughout.Each day Jake went over what he anticipated completed and at the end of the day provided an update on progress......if something wasn’t completed for any reason he shared with me why and with his plan to complete.Lastly, Cora has been helpful throughout the entire process and insured any questions directed to her were answered quickly.My wife and I would definitely recommend Pat Scales Remodeling without any hesitation.
Our new bathroom looks great and everyone was wonderful to work with!
I have already recommended PSR to friends and colleagues for their future projects.
Pat Scales Remodeling did an excellent job with our home improvement project. I would highly recommend them to any of my friends.
We are extremely pleased with our new master bath. Pat Scales Remodeling was our only choice after considering other builders. The craftsmanship is like no others I have ever worked with. The level of talent was amazing and we came in under budget! The entire crew did a magnificent job! If there were any questions or concerns, they were handled in a professional manner and the matter was readily solved. Our bathroom is everything we wanted. We would highly recommend Pat Scales Remodeling.
Problem Resolution - Pat is extremely knowledgeable and very efficient in problem solving. There were a couple of things that I was adamant about, and Pat, in a very professional way, convinced me to go in a better direction...and he was absolutely correct! I love our new bathroom.
Pat Scales Remodeling was great to work with. We love the exterior nproject and our neighbors do, too!
Areas Of Satisfaction - I appreciated his detailed quote and attention to detail every step of the way. They made sure the project was perfect in every detail.
PSR is very customer oriented and a joy to work with.
Areas Of Satisfaction - Pat Scales is a very personable guy & very creative. He suggested things to us I wouldn't have thought about, which made all the difference in the remodel.
Additional Comments - I will definitely reach out to PSR on future projects and recommend them wholeheartedly!
I plan to use them again in the future. I am very satisfied and would recommend them!
Pat and his team did an excellent job on our new master bath. I would highly recommend his services.
Very trustworthy. Very good work.
Areas Of Satisfaction - Most satisfied with his integrity and williness to work with us. We had some issues that some contractors might have walked away from, but he held firm and took care of us.
Pat exceeded our expectations in nearly every way possible. From standing in the pouring rain to make sure we would not suffer water damage to coming in on time and on-budget, we have loved our experience. We are eager to work with Pat when we remodel our kitchen and have recommended Pat to several other friends. We also discovered that several of our friends had previously used Pat Scales Remodeling and *glowed* over their experience.
Areas Of Satisfaction - The dedication to the job. The quality of work. The creativity to create more space than we'd originally imagined.
Areas Of Satisfaction - The professionalism and ease of working with the entire organization has been wonderful
Additional Comments - We are highly satisfied with our experience with Pat and his group- can not wait to do our next project with them!
Areas Of Satisfaction - They are problem solvers. Staff communicates well and is responsive to client needs and schedule.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pat Scales Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys