I love the fact that you guys did a fantastic job on our bathroom. Very professional and considerate of our needs. I'm making our bathroom beautiful again. Means the world to me. We have many visitors that come and use my bathroom and now I'm not embarrassed anymore. Thank you!
The install team was fabulous
From the in-home rep. to the installers, the whole process was swift and professional. Follow up communication regarding specific details were also very appreciated.
I was very excited about this, I was willing to pay this amount in order to be complete in 2 days. We had the installers here Oct 21 and 22 but the door was missing a piece(s) and so they are still not finished, we are waiting for door parts. this is the reason for my great dissatisfaction. There some adhesive left on the luxes tone and the floor.
Bathtub was nicked due to a sharp object being dropped. Bathtub wasn’t protected from possible damage and was used to store all equipment. The ceiling and wall were nicked/dented and needed repair. One installer used caulking to fill the damage in, I later had to remove the caulking and repair the drywall myself. The shower head sprayed water from the fixtures connection, upward to the ceiling.
Bathtub caulking was dripped and tracked on tile floors in both bathrooms and onto the plank flooring. Flooring was protected in some areas, but not in the bathrooms.
The personnel were easy to work with and the company has an excellent reputation.
I have two install issues that need to be corrected and so far, while I have contacted customer service several times, several appointments to remedy the problems have been missed.
Naveed and Aaron were both very professional during the entire tear down and installation. They cleaned up daily, were friendly and did all the work with a smile!
They explained the process up front so I understood the process. They started and completed the job on time and cleaned up when they were finished. It looks great!
Like this type of lux Stone
Install Team - I was very impressed with how everyone was on time and was courteous and respectful. Was extremely satisfied with the process up until the color was not what I picked out.
2 weeks and not done
Total disaster! Their whole crew; from salesman to installers really “PUT ONE OVER ON ME!
The overall experience was ok. There were some materials missing from the installation that we are still awaiting and the install was completed a couple of weeks ago. I would have expected those pieces to have arrived already.
The only other issue was that the install team did some damage near the install site walls and they did not mention it to us.
Will not recommend until floor tile is fixed
Very professional and responsive team.
Ours was a tricky installation as the demo'd fiberglass shower/tub needed to pass through a pocket door which gave little room to situate the new Kohler shower walls in place. The installers were careful to follow a process their manager suggested. The installation went beautifully. The finished product is stunning. The installers, James and Jeremiah, were careful and left the place clean. Their manager, Jason, returned a week later to cut and install a couple of baseboard tiles that were removed to accommodate the deeper shower tray than the tub it had replaced.
Highly recommend!
It was a painless process! Should have done it years ago.
Our experience has been very frustrating. Trying to correct the problem. Outer door poorly aligned (gap on top, therefore not sealing well. and being told that the problem is the house, gap in the ceiling trim and being told that the problem is the ceiling. By the way we had a tub with an enclosure before and the enclosure doors sealed, no gaps.
The product is fine, and the workers were courteous and prompt. But they failed to contain all the construction dust, which has made me very sick for the last two weeks. The shower they worked on is my master bath, and construction dust was left all over my bedroom. A barrier should have been placed between the bathroom and bedroom as they worked.
Additional Comments - So satisfied! Thanks! Unbelievable perfect.
Recommend highly. Remodels worry me, but I was delighted by how seamlessly things moved along with Pacific Bath, from scheduling, to install, to after service. Pacific Bath removed an old bathtub and installed a safe, durable,modern shower. The install crew discovered surprises along the way—our bathroom tile was super strong 1950s quality and it took them quite a bit of work to remove, it then broke off more than any of us had wanted or planned, but they fixed it beautifully. There was a narrow gap on the wall, they covered that. They even matched the slight difference in the flooring between our existing tile and the shower floor. A teak chair we ordered could not be installed on the far wall as planned because the space to the outer wall was too thin, so they put it against the side wall and adjusted the grab bar. It looks really nice. They were thoughtful and creative and provided solutions that considered our needs. There was so much dust but they were wonderful and so respectful of our home and they covered and cleaned it as much as they could. To ensure the floor is not slippery, they added a special spray. Overall, exceptional. They seemed pricey initially but the investment is worth every penny and we are highly satisfied by the excellent workmanship and customer service.
I was so happy with the job Pacific Bath did that I would not hesitate to recommend them to anyone. From the original sales call to the completion of the install everything ran as smooth as silk.
Crew were dedicated to the job. Friendly. Careful around items that needed to be walked around. Cleaned up work area as needed.