the manager in the bakersfield office is not great with people
They made a mess of the permit. They didn't know how to do the permits for the windows. They gave us inaccurate information and were completely wrong in what they told us we needed to do for the permit process and how it was going to work. We are still battling the permit process. The inspector still hasn't come out, and it's been almost a year now. This is a process they said they would handle and they did not.
I would use them again if I needed them. I recommend them to all my family and friends.
Yes, I would suggest to friends that they consider Northwest when searching for w window contractor.
I will and have recommended Northwest Exteriors. I get so many compliments on my new windows. Everyone loves the black frames. They’re beautiful!
We love our new patio door.
They were great! Quick, clean, and efficient. They were done in one day. It was awesome. The windows are great.
Their follow through on the job is lacking.
Excellent work and high quality product. They also accommodated my last minute changes
We were very pleased with the attention to detail and the quality of the Analine windows. The employees are all very professional and, as one individual said " This is the level of attention I would want on my own home!!".
Northwest is a great company. They have reasonable prices and very professional workers. They do a great job.
Easy quote and competitive prices. Install went fast and looks great!
Everything went well except windows took longer to arrive then estimated.
It was a good service.
The price was really good and the timing was very close to the time frame that was expected. It was perfect.
I've had better windows. The windows do not block heat from outside. The windows are not the best quality.
They were efficient and did a good job.
They have good competitive pricing.
The end result is great and we are happy with it. There were a couple of unexpected change orders and the timeline was a litlte longer than we were initially told. There was some little pieces of garbage in our front and backyard. All of the grass in the backyard had been killed due to foot traffic and storing materials in the backyard.
They did a very good job. They cleaned up. I was very happy.
They were professional and cleaned up. We are happy with the windows. There was something wrong with sliders when it was ordered, but they came back later and fixed it.
Northwest Exteriors were quick and efficient. I am a satisfied customer.
Northwest Exteriors provided a quality product, at a good price.
The product they installed was excellent. The installers were helpful and did a great job. We have no complaints.
The entire process was very professional and very timely. I was very please with the installers.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Northwest Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys