The entire experience was professional, from sales to the install. I will recommend Northwest to anyone I discuss windows with.
Northwest Exteriors provided excellent customer service and presented the products well. They gave honest information and provided a good installation.
The representative who came out for the estimate was clear and concise. The install was done in one day. There was no mess. The windows are beautiful.
Garden window installation required a city permit included in window estimate. Installers sealed up the interior and exterior of the unit with molding preventing the city inspection. Exterior molding was removed easily by backing out wood screws and inspection passed. Molding was then reinstalled with nails, in many case with nail heads protruding from the level of the molding.
I would certainly recommend Northwest to a friend, I like that the designs are so great and are custom made to space.
The communication was always difficult and one sided, our french doors are still broken
I had two good installers.
The install crew from Northwest Exteriors did a great job.
Everything was just perfect. The salesman and the workers were nice. The installers were fast.
I have already recommended these windows to several people
Very good to save money every month!
I did recommend this company to a friend and was told I would receive $100 from the company but didn't receive it.
Ken was sales person was great
Excellent company and hard working employees
excellent, quiet, efficient work....thank you!
The whole process from the beginning to the final installation of our two beautiful French Doors was unbelievable. We would recommend Northwest Exteriors to anyone interested in there many services.
Happy with overall experience and product.
I recommended you to my brother, Mike Radcliffe, and he used you!
We have had many neighbors ask us who did our windows! Great comments from everyone about the windows!
Work men kept busy all the time, when job was done cleaned up everything
We are loving our brand new house!
From beginning to end, it was a pleasure. We felt confident that the job was going to get done correctly.
They were absolutely fantastic.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Northwest Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys