About this company
North West Restoration FSWW
We have over 30 full time employees and years of experience from certified restoration technicians to help you through your disaster. Whether it’s your home or your office we can help. North West Restoration maintains an A+ rating at the Better Business Bureau. Show more
We have over 30 full time employees and years of experience from certified restoration technicians to help you through your disaster. Whether it’s your home or your office we can help. North West Restoration maintains an A+ rating at the Better Business Bureau.
For over 15 years North West Restoration has been providing fire, smoke, water and wind damage repair to residential and commercial properties. As a complete restoration company, North West has experienced and qualified employees in the majority of trades. In addition, we are a Premier Service Provider for several insurance companies including State Farm, Allstate, USAA and MetLife. Hide
Types of work
GuildQuality surveys
Badges
Reviews 63
Of 78 respondents, 63 left a reviewRecent reviews
Michael
I do not recommend North West Restoration FSWW.
David W.
I would suggest anyone needing someone in a stressful time use North West Restoration FSWW, especially in Tri-City. I can only comment on them, but I can only assume the company is like this across the board. I would strongly suggest anyone needing their services definitely look at them.
Barbara H.
North West Restoration FSWW did a good job!
R.J.&.
My experience with North West Restoration was terrible. There was a lack of professionalism. I'm baffled at how a business like that is surviving.
GREGORY G.
Since August 2020 they have not repaired a seam in my carpet and is a tripping hazard
Kari H.
Northwest Restoration came into my life after I had a flooding situation in my home. They responded quickly. They were professional and quick to provide me detailed answers to any of my questions. I was so appreciative of all their hard work and professionalism.
Kristen V.
Never would I recommend this company. The only person I appreciated was Calvin who always did what he said he’d do, and always told us what was going on and what would come next.
Marlon C.
North West Restoration surveyed the damage to my home and gave a thorough estimate for repairs. The repairs were done on time and to my satisfaction. I recommend their services.
Nicanor T.
A lot of miscommunication between workers as well as wrong information being told to us multiple times. One worker would answer our questions completely different than the next. It was so frustrating being that it was our home and daughter's bedroom being thrown in the air. It has been several weeks since the work was complete but NW has yet to close our claim process so we can receive a refund for the difference in money that we paid up front.
Rebecca K.
Additional comments
Area Of Satisfaction
Area Of Satisfaction - I was satisfied that they came out quickly and helped us with an issue that we had no clue how to fix.
Robert D.
They were professional and friendly. They kept me informed of everything going on. I would recommend North West Restoration to anyone, they are super!
Additional comments
Area Of Satisfaction
Area Of Satisfaction - North West is great!
D.T.C.
Additional comments
Area Of Satisfaction
Area Of Satisfaction - Customer curtesy, timely responses to questions, quick call backs if agent was not in at time of call, keeping me informed of next step in getting repairs done as soon as posible, funding provided in a timely matter for paying contractor.
Additional Comments
Additional Comments - Was very surprised at total professionalism of all who took part in helping me repairing damage to my bathroom after leak.
Customer in Kennewick, WA
Employees Professionalism
Employees Professionalism - The workers that came and did the work were especially courteous and professional, even the subcontractors.
Price H.
Additional comments
Area Of Satisfaction
Area Of Satisfaction - At a bad time for us,they helped make things easlier
Customer in Burbank, WA
Area Of Satisfaction
Area Of Satisfaction - They were very respectful with my restraints on when the house would be available.
Customer in Richland, WA
Area Of Satisfaction
Area Of Satisfaction - I was most satisfied with how prompt they were to come out.
Additional Comments
Additional Comments - It has been a good experience so far with no complaints.
Erin F.
Additional comments
Area Of Satisfaction
Area Of Satisfaction - I was most satisfied with the quality of work and the completed work.
Beulah G.
Additional comments
Area Of Satisfaction
Area Of Satisfaction - I satisfied with the emergency services provided by Northwest Restoration company.
Charles G.
This a rental property that is 200 miles out of town. The insurance company and the property manager interactedwith the company and the employees, which made it difficult to answer the first 2 questions. They were, however, very helpful in sending me to a local carpet store to select the carpet. The property manager and I performed a final inspection. I was very happy with the result.
Additional comments
Area Of Satisfaction
Area Of Satisfaction - The insurance adjuster was very courteous and appeared to do all he could do for me. See above comment.
Debra D.
NW Restoration was as shady as shady gets. What kind of company suggests that you take advantage of an insurance claim for their/ your gain? They were late arriving to my emergency water leak, sloppy in not completing work that was needed, and the management tried to talk me into fudging the claim for their benefit.
Ryan C.
I was not impressed with my service guy.
HEATH G.
MARY P.
AMY S.
Anthony M.
GuildQuality
Customer feedback report
