It took them two years to complete the job. It was a series of incompetence. They delayed the initial order of my cabinets by two months. The cabinet delivery was estimated at twelve to sixteen weeks and when they arrived, North West Restoration had mismeasured two cabinets, upper and lower. This delayed the project again for another twelve to sixteen weeks. It was poor craftsmanship on their part. There was a lack of communication between them and me. They did my island cabinetry and the granite top. Dam Dallas nail-gunned the baseboard into my island cabinet. I told him it didn't go there and he kind of argued with us. He looked at the other cabinets, chuckled, and said if he had looked at the other cabinets, he would've seen that. He took a crowbar and pried off the baseboard, leaving holes in the cabinets. He tried to fix it with a Sharpie and left it like that. When I complained about the holes in my new cabinets, they came and Cooper told the worker to try chiseling off the panel on the cabinet, which turned into a disgusting mess on the end cap of my cabinet. Ultimately, they had to reorder the cabinet again because it couldn't be repaired. This was another sixteen weeks. They had to come out, redo the whole island, and remove the counter.

The Northwest Restoration Employees treated our entire family with respect and honor the entire time they were in our home. Oftentimes they went above and beyond expectations. They used their creativity to make the area nicer than it was before, and worked around our need to remain in the home as much as possible. We would recommend them to anyone who needs a clean up and restoration company.

They did a great job!

I do not recommend North West Restoration FSWW.

I would suggest anyone needing someone in a stressful time use North West Restoration FSWW, especially in Tri-City. I can only comment on them, but I can only assume the company is like this across the board. I would strongly suggest anyone needing their services definitely look at them.

North West Restoration FSWW did a good job!

My experience with North West Restoration was terrible. There was a lack of professionalism. I'm baffled at how a business like that is surviving.

Since August 2020 they have not repaired a seam in my carpet and is a tripping hazard

Northwest Restoration came into my life after I had a flooding situation in my home. They responded quickly. They were professional and quick to provide me detailed answers to any of my questions. I was so appreciative of all their hard work and professionalism.

Never would I recommend this company. The only person I appreciated was Calvin who always did what he said he’d do, and always told us what was going on and what would come next.

North West Restoration surveyed the damage to my home and gave a thorough estimate for repairs. The repairs were done on time and to my satisfaction. I recommend their services.

A lot of miscommunication between workers as well as wrong information being told to us multiple times. One worker would answer our questions completely different than the next. It was so frustrating being that it was our home and daughter's bedroom being thrown in the air. It has been several weeks since the work was complete but NW has yet to close our claim process so we can receive a refund for the difference in money that we paid up front.

Area Of Satisfaction

Area Of Satisfaction - I was satisfied that they came out quickly and helped us with an issue that we had no clue how to fix.

They were professional and friendly. They kept me informed of everything going on. I would recommend North West Restoration to anyone, they are super!

Area Of Satisfaction

Area Of Satisfaction - North West is great!

Area Of Satisfaction

Area Of Satisfaction - Customer curtesy, timely responses to questions, quick call backs if agent was not in at time of call, keeping me informed of next step in getting repairs done as soon as posible, funding provided in a timely matter for paying contractor.

Additional Comments

Additional Comments - Was very surprised at total professionalism of all who took part in helping me repairing damage to my bathroom after leak.

Employees Professionalism

Employees Professionalism - The workers that came and did the work were especially courteous and professional, even the subcontractors.

Area Of Satisfaction

Area Of Satisfaction - At a bad time for us,they helped make things easlier

Area Of Satisfaction

Area Of Satisfaction - They were very respectful with my restraints on when the house would be available.

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied with how prompt they were to come out.

Additional Comments

Additional Comments - It has been a good experience so far with no complaints.

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied with the quality of work and the completed work.

Area Of Satisfaction

Area Of Satisfaction - I satisfied with the emergency services provided by Northwest Restoration company.

This a rental property that is 200 miles out of town. The insurance company and the property manager interactedwith the company and the employees, which made it difficult to answer the first 2 questions. They were, however, very helpful in sending me to a local carpet store to select the carpet. The property manager and I performed a final inspection. I was very happy with the result.

Area Of Satisfaction

Area Of Satisfaction - The insurance adjuster was very courteous and appeared to do all he could do for me. See above comment.

NW Restoration was as shady as shady gets. What kind of company suggests that you take advantage of an insurance claim for their/ your gain? They were late arriving to my emergency water leak, sloppy in not completing work that was needed, and the management tried to talk me into fudging the claim for their benefit.

I was not impressed with my service guy.