They were great!
If I needed drying people again I would select Nivek Services.
Area Of Satisfaction - Nivek Services was great.
I have already told people if they get in a situation that I would recommend them because of how much damage they prevented by their quick response and how they handled things. I would hire them again. It was especially critical to me because it happened on a Friday and I was going on vacation for a week. I left them a lock box key and felt no qualms.
Overall Quality Of Alacrity Program - I was actually surprised I got a letter of quality assurance from them. I was quite thrilled because I never had that before. It was nice that I got a guarantee it was done correctly.
Area For Improvement - I really can't think of any where they fell short. When I had a concern, they had someone out there immediately after my call to check for water damage. That made me very happy.
Area Of Satisfaction - I was most satisfied with the timeliness of their response, their trustworthiness to do what they said they were going to do, and how they took the time and patience to help me figure out was going on and what steps to take next. I called Allstate at 12:30 and Nivek Services was out here in about two hours. They are on the other side of town about that far away, so that was great.
Everybody awesome !!!
Area Of Satisfaction - The disaster team people were extremely impressive overall. Thumbs up.
They are in it for the money and not helping the customer.
Additional Comments - Walter F. was fantastic to work with.
Area For Improvement - They were punctual and very courteous.
Additional Comments - If the need arose, I would definitely want to use Nivek again.
Area Of Satisfaction - They were on time.
Area Of Satisfaction - They did a professional job.
Area Of Satisfaction - They were very professional and courteous and knowledgeable. I was in shock when my house was flooding, but they came in and kept me calm and handled everything!
They were completely professional. and provided superior work with superior people. They were so good to us during this rough time for me and my family.
Area Of Satisfaction - The customer service was very warm, and completely understanding.
Very Professional Tech. in there trade I would recommend them. I would recommend them and they do a good clean up an leave everything in order CL Tapley
Area Of Satisfaction - NIVEK has good service and do a good job
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nivek Services Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys