Aside from the “timeshare” tactics … our consultant was warm, friendly and very informative. It’s just the “you can’t say ‘no’ to me.”
I can’t give you this deal once I leave. Now, it may not be exactly what she said, but it is definitely what I heard. ( Years ago we got trapped into a timeshare and were finally able to get out of it for almost what we paid for it ….) Over the years we had to go back “just to sign some papers”and it turned out they wanted more money from us. My husband lost it on them….Any way, that kind of sales pitch makes my skin crawl.
Then we get a call from Long Home giving us a price much closer to what we had discussed with our plumber. So why not be above board and give your lowest price during the nice demonstration?

Post project completion follow-up was non-existent.

Extremely professional crew of two; worked very efficiently with respect to surroundings; nice job in every aspect!

On time, cleaned up well

From the Sales Rep to the Installers, everything was smooth. Communication throughout the process was excellent

The return calls were not very quick to come back to us. It also seemed like our contract wasn't shared or on file because we kept getting calls from others that wanted to provide quotes when we already had one

The materials and installation were top notch.The staff were in good communication throughout

Would've liked to see a break down (itemized list) of the cost of items in the estimate and cost of different finishes so I could make a better informed decision without feeling rushed.

Installer promised to provide cleanser for new shower! Haven't seen it yet!

Installation went very well. Installers were polite, efficient, new what they were doing

Professional, efficient, on-time, project completed in one day with total clean up when done.

It took much longer than we were told it would. We were told 6-12 weeks…actually took 17weeks. They started the project at 9:30 in the morning and didn’t finish until 12:20AM the next day! We had jobs to go the next day! Then…the right side of our shower is missing the finishing edge and looks sloppy. Was told it would take another 5 weeks before that would be finished.

To expensive

Everyone one was very professional and helpful throughout the process.

Shower doors were left with fingerprints and left shower door rolled back two inches.

The guys that did the work did a great job

The work is quality!

Professional, timely, and quality product delivery and installation.

The bathroom job was suppose to be done in October of 2024. No one contacted me to let me know the floor was on backorder. I paid 1/3 of the cost. They were unable to do the job. I got a call from Katie back in 2025 to set up the remodel date of May 5, 2025.
The total cost of $18,000 for a very small bathroom(10x6) was too much money. The tub was replaced and put waterproof tile board around the tub area and a new showerhead, grab bar and faucet and a few other fixtures for the tub. The toilet was replaced and the floor.
I had to replace the exhaust fan, bathroom light, vanity (paid another $300.00) to install and put the faucet in. All the plumbing was done already. Replacing what was already there.
The job was completed in 1 day.
I was not satisfied with this remodel project or the price I had to pay.
I was contacted by the contractor but not Long Bathroom. I called the finance company to find out the payment terms of the contract.
Sincerely, Pam King

To expensive, friends and family would think we were crazy in spending that much on a shower

We are very happy with our new shower . The gentleman who did the install were very nice , even playing with my new puppy. They cleaned up after the install . It looked great

Be more transparent with your prices; show the customer what they are paying for itemized. Stop lying..

Everyone has been amazed by the finished product.

I was very satisfied with the work that they did and the final results of it all.

They were very polite and quick and very clean up very nice!