Recognized Excellence

Recognized Excellence - They were all good!

The Next Stage team was professional, always on time, and quick to answer my questions, respond to my requests, and handle any issues that arose. The bathroom is stunning! We love it.

Recognized Excellence

Recognized Excellence - Chip, Paul, Francesca, and Keith were the ones I most frequently dealt will and all 4 of them were professional, helpful, and responsive.

From start to finish the people at Next Stage made the design/construction process unbelievably easy. We have already recommended them to neighbors!

Sales Knowledge

Sales Knowledge - Patricia was extremely helpful in understanding the project schedule and costs from beginning to end. Her knowledge of every step along the way was amazing and extremely helpful in our decision making.

Project Designer Knowledge

Project Designer Knowledge - Dianne was integral in the success of our project. Her knowledge and guidance through the design and construction process resulted in an amazing kitchen we always dreamed about.

Professional & Organized

Professional & Organized - Communication is the key to any successful project. The Next Stage group was always very courteous, clear, and accommodating from our initial meetings through final close out. We always knew what to expect and when to expect it. They made the design/construction process better than we ever could have expected.

Problem Resolution

Problem Resolution - Because everyone at Next Stage made the design/process so easy it never seemed like there were any problems to solve, they were all addressed early before they became problems.

Schedule

Schedule - The project finished early!

Budget

Budget - The project stayed on budget and was worth every penny!

Project Manager

Project Manager - Paul was amazing! Extremely helpful, organized, and courteous. Answered every question and followed up quickly. He was able to accommodate our schedule and we always knew what was happening next.

Recognized Excellence

Recognized Excellence - Patricia, Dianne, and Paul are rock stars! We were very anxious about our decision to demolish and design/construct a new kitchen. We put off for over a decade. When we finally decided to roll the dice, those three made the process unbelievable easy from start to finish!

Next Stage is very clear about the cost upfront, which means there are no surprises in time, quality, or costs throughout the process! They have never, ever disappointed our expectations and frequently exceeded them!

Lead Carpenter Professionalism

Lead Carpenter Professionalism - The project manager was not Glenn. I believe it was Shawn and Ramen, who were fantastic!

Schedule

Schedule - They adhere to the schedule because of a one in a hundred-year storms, but they were heroic considering the circumstances!

Production Coordination

Production Coordination - 6! I texted him day and night, and he replied even when he shouldn't have.

Recognized Excellence

Recognized Excellence - I would like to recognize Tim, Shawn, Ramen, Michael, Moe, Jessy, the concrete and air conditioning people, and Damien for their exceptional service. Keith did a really good job; I think he was just a little overloaded. That is a lot of people who were really guests in our home, I felt.

Very expensive services.

Project Designer Knowledge

Project Designer Knowledge - Design was thorough and exact for Production Group to built.

Lead Carpenter Professionalism

Lead Carpenter Professionalism - The carpenter had good workman ship, was knowledgeable and professional.

Professional & Organized

Professional & Organized - All employees were professional attitude.

Communication

Communication - Project was scheduled and updated in time. All work was supervised and followed up. No issues were found.

Problem Resolution

Problem Resolution - No issues. The Project was done smoothly .

Expertise

Expertise - The Sub Contractors hired were good and knew what they are doing. Next Stage Design and Build had many good and competent workers.

Clean & Safe

Clean & Safe - Very good. The Workers cleaned up after work , after the day and trash was picked up regularly. The portable toilet was provided. These were great.

Construction Quality

Construction Quality - It was expected. All were very good.

Production Coordination

Production Coordination - The production Coordinator was responsive, paid attention in details and monitored the project to the target date.

Project Manager

Project Manager - He explained the project to be executed thoroughly and what to be expected. I was comfortable that he lead the project smoothly.

Recognized Excellence

Recognized Excellence - I recommend Raymond, and Chip for their excellent services. They are an asset for the Company. These employees were working very hard even though the job required two person jobs but they were happy and performed well by themselves.

Additional Comments

Additional Comments - It happened during the construction work , we were out of the country for two weeks. We left the house, the key for the workers to continue working on the project. Everything was fine. The workers protected the floors ,the stairs , the walls for their work. I appreciated with their consideration to maintain the living space clean and their discipline.

Lead Carpenter Professionalism

Lead Carpenter Professionalism - Earl P. was our Lead Carpenter

Recognized Excellence

Recognized Excellence - I love working with Shelly Yoder. She is very accommodating, professional and really listens to my design requests

Additional Comments

Additional Comments - Great experience. I love work with this excellent team of professionals.

Quality of work and customer service was great. However, it was quite over-priced, and took longer than expected. I would recommend to a friend who isn't budget- or schedule-sensitive.

Employees Professionalism

Employees Professionalism - Everyone was very knowledgeable, professional, and responsive.

Sales Knowledge

Sales Knowledge - Did a great job planning and helping us navigate the whole process.

Project Designer Knowledge

Project Designer Knowledge - Francesca is amazing. She is very talented and so nice to work with.

Construction Quality

Construction Quality - Great job by everyone. But for the price we paid, I would expect nothing less.

Have used their services in the past and would use again for future projects.

Employees Professionalism

Employees Professionalism - Kept me informed of status and next steps of project. Always showed up on time.

Communication

Communication - Always kept me up-to-date.

Recognized Excellence

Recognized Excellence - Earrl Pagh was professional, friendly, kept me informed and did a great job.

Very.

Employees Professionalism

Employees Professionalism - Earl, Paul, Raymond, and the whole team made the experience a pleasure.

Sales Knowledge

Sales Knowledge - Keith guided us away from elements that wouldn't help us reach our remodel budget targets.

Project Designer Knowledge

Project Designer Knowledge - Shelly Yoder's design was the inspiration for the project. After we selected some key foundational elements, she put it all together and made the process a pleasure.

Lead Carpenter Professionalism

Lead Carpenter Professionalism - Ray was here so much he became part of the family. Very courteous and considerate to leave our home as clean as he found. it.

Professional & Organized

Professional & Organized - Very professional, very organized. All plans and build timelines were provided and updated regularly. No surprises.

Communication

Communication - Both on site conversations and app based updates made the planning easy. I had to coordinate painters, window contractors, audio video contractors, and others so they wouldn't interfere with each other. The planning process made that easy.

Problem Resolution

Problem Resolution - We had structural issues which caused some delays but the team kept the subs informed so that they could adapt to the new schedules. I had some issues with appliance installation and Nextstage stepped up and installed by range when it wasn't their job. Much appreciated!

Expertise

Expertise - Yes. Their relationship with and understanding of the county permit process was excellent. They helped me avoid unplanned and costly structural upgrades by reinforcing existing structural elements at a fraction of the cost.

Schedule

Schedule - Very close to the original schedule. Delays are expected but there weren't many.

Clean & Safe

Clean & Safe - We lived in the house during th remodel and the team was great at cleaning up when they left for the day.

Punchlist

Punchlist - We didn't have much of a punch list but it was handled quickly.

Work Done Right

Work Done Right - Most was flawless. We did have to re-tile a section of our shower twice because the project manager noticed the quality wasn't up to NextStage standards.

Production Coordination

Production Coordination - Very responsive and helpfull with other contractors I had hired for smaller elements of the project.

Project Manager

Project Manager - Paul was awesome. Always responsive. Very good at the technical details and working with the county permit process.

Recognized Excellence

Recognized Excellence - Earl was awesome. Always has a smile on his face and very helpful to keep the program on track on a daily basis. Nor was also extremely helpful to us during the design phase.

Additional Comments

Additional Comments - So glad I found Next Stage for this project.

Everything was great and to our expectations, but there is a premium cost to the services.

I have recommended Next Stage for all the years I have been using them.

Lead Carpenter Professionalism

Lead Carpenter Professionalism - Shaun is a superb pro who who double checked every step.

Clean & Safe

Clean & Safe - No mess anywhere.

Construction Quality

Construction Quality - Top notch material!

Additional Comments

Additional Comments - Next Stage is my go to company for any home project!

Schedule

Schedule - NextStage accommodated our request to remain in the house during the remodel, which created the need for scheduled phases. The resulting schedule met our expectations.

Recognized Excellence

Recognized Excellence - The NextStage team members were all very good to work with. Dianne and Patricia struck a nice balance between customer wants and needs with design and cost choices.

Recognized Excellence

Recognized Excellence - Glenn Tirado took exceptional pride in the work he sis as if this was hie own home.

Next stage was exaxtly what we needed. An organization to coordinate from design, to subcontractor management to project completion. And at every step involving us so that we felt it was "our" project working together.

Project Designer Knowledge

Project Designer Knowledge - Next stage provided exaclty what we needed... we had an "idea" of what we wanted to do, but not the design details.. they came in, provided great design options, then were able to merge various components of the options into something we are really happy with.

Lead Carpenter Professionalism

Lead Carpenter Professionalism - Glenn was always there when we needed him. Keeping us informed, and doing great work. I highly recommend Glenn for the way he interreacts with the customer, and the quality work he does.

Communication

Communication - Using buildertrend, Cell phones, email, text. Next stage was ALWAYS there and very responsive to any questions, concerns and plans for how the project was going.

Problem Resolution

Problem Resolution - Problems were very few and far between, but for the couple of instances that came up, it was NEVER adversarial. we were all on the same side getting the issues resolved.

Clean & Safe

Clean & Safe - The took what seemed like extra effort to keep the site clean. Every day work was performed was begun and ended with ensuring a clean work environment.

Project Manager

Project Manager - Tim is simply amazing. His openness and availability to talk about the project really made him a friend. He made the relationship in a way, that I felt completely comfortable contacting him anytime with any questions. I wish everyone could have Tim as their project manager.

Recognized Excellence

Recognized Excellence - We had most of our contact with Tim, and our design team Shelly and Francesca. They were a joy to work with and so helpful from start to finish. Sorry to see them leave our home for the last time as the job completed.

Result (new kitchen/dining/family room) was outstanding; very professional, talented and experienced design and construction team was a pleasure to work with.

Sales Knowledge

Sales Knowledge - Patricia got this whole project moving

Project Designer Knowledge

Project Designer Knowledge - Very talented, and clearly listened to our ideas

Lead Carpenter Professionalism

Lead Carpenter Professionalism - Pleasure to work with

Subcontractors Professionalism

Subcontractors Professionalism - Mike (elec.) and Jeff (plumb.) were particularly strong, happy with all.

Project Manager

Project Manager - Brad's awesome, so is Chip!

Recognized Excellence

Recognized Excellence - Shelly, Patricia, Brad, Chip, Francesca, and Shaun were a pleasure to work with.

Additional Comments

Additional Comments - We're very happy with the result, as well as the experience we had during this project. Was a pleasure!

We had such a great experience with our whole Next Stage team and would definitely recommend to friends. From the design process through to construction and completion, we felt that the team was professional and brought expert knowledge that we didn’t have. We are so happy with our kitchen remodel!

Sales Knowledge

Sales Knowledge - Jeff was a pleasure to work with. He responded quickly to all of our (very detailed) questions. He was experienced and knowledgeable and helped us understand the process all the way through. He was also realistic in setting expectations with us which was so helpful for our first major home remodel.

Project Designer Knowledge

Project Designer Knowledge - We loved Shelly! She listened to our ideas for the kitchen and helped turn them into reality. She brought suggestions and ideas that we would have never considered on our own and we landed on a beautiful design. She also found tiles, lighting and other accents that we could not have found on our own.

Recognized Excellence

Recognized Excellence - Shelly and Jeff K!

Additional Comments

Additional Comments - We are so happy with our kitchen and the service we received from Next Stage.

To me, the biggest issue with NextStage is the cost. Unless I have something "structural" or that requires solid expertise, NextStage has always been the highest bid.

Employees Professionalism

Employees Professionalism - Everyone always very polite and courteous.

Lead Carpenter Professionalism

Lead Carpenter Professionalism - Awesome--and not just because we could chat about WI and the Midwest. Always kept me informed on status, followed up on my questions. Zack was also great on the exterior structural/water damage issue.

Project Manager

Project Manager - I love this guy. Paul responded to every single email and every single text. He has great follow-through. When I do my other living room windows, I want Paul (and Earl) back.

Recognized Excellence

Recognized Excellence - I don't think I had a "project manager" during my first project with NextStage and Chip handled everything (maybe he was lead carpenter and PM all rolled into one). I think for this project, it was helpful to have Paul doing his thing and Earl/Zack doing theirs because it was more like 3 smaller projects all bundled together (so more coordination required).

Additional Comments

Additional Comments - I really appreciate NextStage accommodating my travel schedule. I know that prevented the crew from wrapping up earlier since I was not comfortable with anyone entering the house while I was out of state. Paul offered to swing by the house to check daily but that just seemed unnecessarily burdensome to him to me. I believe he was getting pressured to get my project done so this was on me. But I truly thank Paul for offering.

Recognized Excellence

Recognized Excellence - Whole team

Additional Comments

Additional Comments - The end result exceeded our expectations.

Without a doubt. It is very hard to find a remodeling company that you can trust and NextStage is reliable, cares and is compassionate about what they do.

Sales Knowledge

Sales Knowledge - Taking an old house, stripping it down and building a second story in the attic was an ambitious project and Patricia was ready for the challenge. She never shied away from our ideas and was with us every step of the way letting us know how much things would cost. We also appreciated her professionalism and willingness to talk freely about our concerns before, during and after the project.

Lead Carpenter Professionalism

Lead Carpenter Professionalism - Glenn was more than a carpenter on this project. He was able to see our vision and skillfully build it and make it a reality. It is obvious Glenn has a lot of hands on experience and I have a feeling our project would have gone a different direction had Glenn not been on the project throughout. Not only did he do all of the framing for the upstairs but he also installed the kitchen cabinets and everything turned out beautiful. I especially love how he framed the dormer window in the upstairs bedroom. It is prefect.

Subcontractors Professionalism

Subcontractors Professionalism - I would like to especially mention Jeff Dean plumbing and the drywall partners. They went above and beyond!! The water in Willow Glen is horrible and finding the right tankless to use and filter system was complicated and we really appreciate Jeff Dean’s knowledge and recommendation on what system would work best. It was also challenging to plumb the new upstairs. Jeff, Glenn, Tim and Jeff S had to work closely to make it work. It was impressive to hear them talk through the obstacles. Drywall, worked tirelessly and the results are beautiful. They had to work with existing plaster as well as new drywall and you can not see any transitions. Amazing!!

Project Manager

Project Manager - We never once felt like our project was out of control. There were a few sleepless nights over exterior siding(not NextStage’s fault) and Tim successfully guided us through every step of the way. He was a shoulder to cry on, someone to give high-fives to, and would be there rain or shine. He called just about every night to let us know what to expect the next day and made sure the project kept on tract.

Recognized Excellence

Recognized Excellence - This project would not have happened without Jeff Schroeder. He was very much involved behind the scenes helping Patricia,Tim and the engineer to make sure the overall character of our old home was not being overlooked. Jeff played a valuable roll especially in the beginning to make sure the overall “plan” was well thought through and every possible option was explored. Jeff understood, from the beginning what was important to us and where we were willing to compromise. He cared enough to step in and share his knowledge and the project was better because of it.

Quality work, great communication, excellent design and planning and on schedule execution.

Sales Knowledge

Sales Knowledge - knew all products to be install, informed us on prices and was very helpful on other items not apart of project

Project Designer Knowledge

Project Designer Knowledge - Cindy was delighted about material picked out, great at detailing plans and assisted in other question about non project items.

Communication

Communication - Earl kept us informed daily and everyone else responded to all our emails.

Expertise

Expertise - Outstanding, floors were a problem and Paul and Earl found a great solution of fixing them.

Construction Quality

Construction Quality - Earls work on base boad and floors was outstanding as well as coordinating with rug and paint subcontractors

Subcontractors Professionalism

Subcontractors Professionalism - Paint and rug subcontractor did a great job.

Production Coordination

Production Coordination - Plans were very detailed and complete and all work items were started and completed as planed and scheduled

Project Manager

Project Manager - Stayed in contact with us, always a quick response to emails, superb coordination with Earl on all aspects of project especially the floor

Additional Comments

Additional Comments - Cindy and I are very pleased with all the work and results of the project.

Recognized Excellence

Recognized Excellence - Earl managed and responded to all inquiries. Glen, Raymond, Sean were so helpful to make sure we were satisfied with the work done for the day.

Additional Comments

Additional Comments - When questions or concerns were voiced they were immediately responded to. If vendors neede to be called back to touch up a spot or two it was done without hesitation.

We have used your company for two projects and have been very happy with the results for both of them.

Recognized Excellence

Recognized Excellence - Shawn was excellent throughout.

This was our second project with them, much larger than our kitchen remodel. In both cases, there were complications along the way that we would have had a lot of difficulty navigating, but which Next Stage kept on track.

I have used Next Stage multiple times on multiple houses. Each time I am impressed by the professionalism and dedication they bring to the job. Without prompting the make sure jobs are done right, and they react to any detail fixes (touch ups and such) happily. I have recommended them to friends before, and will continue to do so. In particular I appreciate their complete management of all subcontractors, and willingness to work with any specialized subcontractors I bring in.

Employees Professionalism

Employees Professionalism - Everyone I have worked with has been a great balance of professional and friendly. It is always fun when they visit the house/job site to review a proposal or the work.

Sales Knowledge

Sales Knowledge - Patricia did an excellent option of laying out options for us, and being clear on what each included. And making sure we understood the impacts of additional requests before/as we made them, no surprises!

Project Designer Knowledge

Project Designer Knowledge - Diane was great, and turned what was originally a "simple" custom cabinet into the center piece of the project - the thing we were most looking forward to coming home to.

Lead Carpenter Professionalism

Lead Carpenter Professionalism - Glenn was (as usual) fun to talk to and delivered tremendous work, including a few above and beyond spots.

Communication

Communication - The combination of email, phone, and updates in BuilderTrend make for a great combination. We particularly appreciated the regular pictures in builder trend, so we could monitor the work from afar.

Expertise

Expertise - Their management of their partner contractors is always exceptional.

Schedule

Schedule - This project even completed early, as they found a few extra hands that came free and got stuff done sooner than planned.

Value

Value - I am occasionally teased by indications of somewhat lower costs, but I am constantly reminded of the extra details that Next Stage takes care of without asking, and their dedicated management of their subcontractors.

Recognized Excellence

Recognized Excellence - Tim was very proactive is helping us get back to using our space as soon as possible. He managed the project very closely and was very accessible and kept the lines of communication open. Also, I will add, the entire team was a pleasure to work with.

We selected Next Stage for the end-to-end service, and we got exactly what we were looking for, hassle and stress free. Everyone in the team was very professional, friendly, and wore mask. The work site was always left clean at the end of each work day. We were always informed if there was a change on schedule. We are very happy that the project was done on schedule and on budget.

Recognized Excellence

Recognized Excellence - I would like to recognize Brad and Chip for their excellent service. They both were very responsive and on top of things.

So, I highly recommend Next Stage for your project. If I had to pick one thing that stands out, I distinctly remember the moment when I realized that I had complete confidence in the skills of the people who did the work. They did what they said they’d do, when they said they’d do it. Over the years we’ve had a number of medium sized projects at our home, and our experience with Next Stage was the best by far. Use them, you won’t regret your decision.

We would highly recommend Next Stage Design for any remodeling project.

Recognized Excellence

Recognized Excellence - Nicole Guilbert was the designer on our project. She did an excellent job. Chip Utley worked with Brad Kupper on our project and he was excellent.

Next Stage did an amazing job on our remodel. A very well-organized project team and exceptional carpenters. We are very happy with the quality of work and the results. They made my dream for our home a reality. Thank you.

Recognized Excellence

Recognized Excellence - Tim, Earl and Damian gave us exceptional service. They listened to us, acted promptly and delivered quality work. I want to especially recognize Tim for his dedication to our project. If there was something we were concerned with on the job site, Tim came out on a Sunday or in the late evening to resolve the issue so we could sleep better knowing that these issues were resolved.

Recognized Excellence

Recognized Excellence - Nathan was truly a master craftsman who took great care and precision in his work! We would welcome him to do any work on our house in the futre.

Corina was a pleasure to work with and her design ideas added a lot of the details that we are lucky enough to enjoy every day in our new space. The full integration from design to build is what made what we thought was going to be a complex project flow seamlessly. Great team to work with.

Project Designer Knowledge

Project Designer Knowledge - Corina was a pleasure to work with and her design ideas added a lot of the details that we are lucky enough to enjoy every day in our new space.

Recognized Excellence

Recognized Excellence - Nathan G did outstanding carpentry and took great pride in getting it right.

They are prompt, they do what they are supposed to do, they are friendly and clean up after themselves. They are great.

Sales Knowledge

Sales Knowledge - He is very accommodating and responsive. They are all professional people and do good work.

Lead Carpenter Professionalism

Lead Carpenter Professionalism - He was great.

Clean & Safe

Clean & Safe - They cleaned up every day.

Construction Quality

Construction Quality - They are very good and discussed things with the homeowner.

Recognized Excellence

Recognized Excellence - They were all great.

Additional Comments

Additional Comments - They have been our go-to company for the last three projects.

Professional & Organized

Professional & Organized - I appreciated that Paul came by job site every day team was here working to ensure work completed to specifications. He is very customer centric along with Gary.

NextStage was professional and easy to work with. They worked to prioritize our project since we were on a tight timeline with putting our house for sale on the market. The team did a great job and we are very satisfied with our decision to utilize them. I wouldn’t hesitate to suggest NextStage to any friend looking to remodel.

It was a very good experience and we were very comfortable working with Next Stage Design + Build as they were very communicative with us.

Lead Carpenter Professionalism

Lead Carpenter Professionalism - Damian was amazing and we were very comfortable with his quality of work. He was genuinely a pleasure to have working on the house.

Budget

Budget - They tried to stay within our agreed upon budget as well as that we tried to negotiate it as best as possible. We ended up going over on it ourselves because we felt now was a good time to get it done. I was impressed that the company worked hard on being conscious of our budget.

Project Manager

Project Manager - Tim did some very nice problem solving and made sure everyone was wearing a mask. We could tell that his relationship with the rest of the employees at the company was very good. We believe Tim was a very good Project Manager.

Recognized Excellence

Recognized Excellence - I'd like to recognize Damian and Tim for their exceptional service.

Additional Comments

Additional Comments - We are really happy with the results. It was remarkably low stress and we never felt we had to watch our back. It was nice to know that we could trust the company and workers, and not have to keep an eye on the project.

Everything went smoothly with good communication. There was some rescheduling from initial estimates due to subcontractor availability but changes were effectively communicated through online project-tracking website.

It's a complete experience, from the initial planning, design, materials selection, scheduling contractors, movers etc. no detail is left unchecked: very convenient and efficient.

Use Comments

Use Comments - I've used Next Stage/Case for over 10 years on both major remodels and minor ones. They are wonderful to work with, have top notch experts and subcontractors and make sure the job isn't done until the customer is satisfied. I recommend them all the time.

Sales Knowledge

Sales Knowledge - Gary was so helpful with the finance end and of my project. He was always available to answer any questions I had!

Project Designer Knowledge

Project Designer Knowledge - Shelly was sooooo helpful in helping me realize what I really wanted in my bathroom. She was so sweet and at the same time professional in our interactions....so sad to not be seeing her anymore!

Lead Carpenter Professionalism

Lead Carpenter Professionalism - Damien was very efficient and knowledgeable in everything he did for me!

Schedule

Schedule - The project was finished well before the original projected date!

Project Manager

Project Manager - Tim kept things moving! I didn’t have much down time between installations! Fun guy...I will miss him!

Recognized Excellence

Recognized Excellence - Tim, Gary and Shelly

This is the third project I've done with Next Stage, and each one has been a pleasure. In particular they have been excellent at laying out the practical needs of the project, been clear about the schedule, and delivered quality work! I would happily recommend them to my family and friends, or anyone! I am looking forward to doing our next project with them.

Employees Professionalism

Employees Professionalism - Everyone I have worked with at Next Stage (over at least a 5 year period) has always been a great mix of professional and fun. They are all just good people - it speaks well of the individuals, as well as those doing the hiring.

Sales Knowledge

Sales Knowledge - Patricia was great across the duration of the project, she was clear on the initial estimates - and did not over or under promise. So we knew clearly what we were getting into. Surprises and change orders were handled promptly and well.

Project Designer Knowledge

Project Designer Knowledge - Corina was great, even having to pick up the project after a personnel change - it was handled smoothly, and with no issues. We were very pleased with the design, design options, and ability to ensure what we wanted was best captured.

Lead Carpenter Professionalism

Lead Carpenter Professionalism - I've worked with Glenn on two projects now. I am always comfortable having him in my home, attended or not. He is great about asking where there are decisions, and just doing good work everywhere else. Even the smallest thing (hanging a towel rod) gets attention, ensuring at least one end was in wood so it will be extra sturdy.

Professional & Organized

Professional & Organized - Next Stage has always been professional and organized. Planning phases and options are always clearly laid out, the ordering/materials plan is always complete - and this time, even with COVID disruptions (forced work stoppages by the county), they still were.

Communication

Communication - Next Stage uses email, phone, text, and an App - and they use them well. They have great attention to detail, to make sure questions are answered, reminders and notices are clear, and we always know what's next.

Problem Resolution

Problem Resolution - The only problem on this project was induced by COVID-19 restrictions. Next Stage was excellent at keeping us informed (we did not have to look up the rules ourselves), and also being flexible on restarting so we could get our own plans in order.

Expertise

Expertise - Between their own staff, and the trades the work with, there has never been a topic that they did not cover.

Schedule

Schedule - Only COVID-19 interfered with the schedule, and Next Stage handled that very well.

Subcontractors Professionalism

Subcontractors Professionalism - I enjoy the folks from the trades that Next Stage works with almost as much as the Next Stage folks!

Recognized Excellence

Recognized Excellence - On this project, Tim was exceptionally helpful navigating the COVID-19 induced disruptions, helping keep us aware of what was going on (as we moved out this time), and adapting to any changes.

Project Manager

Project Manager - Tim was absolutely great. Very professional and addressed All of our issues!!!

Recognized Excellence

Recognized Excellence - Glen and Drew were excellent Workers who kept the job site clean.

Additional Comments

Additional Comments - We did a kitchen refresh and despite a pandemic year it was completed On budget and within a reasonable time and looked As good as the computer generated mockups when NextDoor originally designed our new kitchen. There were no issues in getting final approval by the City of San Jose. It was great working with a licensed and insured contractor who obtained appropriate permits. We would not hesitate to use Next Stage in our next project.

We have worked with contractors before, but working with NextStage is a completely different animal. We got a designer who gave us the perfect plan and finishes, a project designer to take us through the processes with minimal issues and fantastic carpenters who did the lion's share of the work.

Absolutely- I would be happy to.

Employees Professionalism

Employees Professionalism - All the people we interacted with were very professional. We found everyone to be good to work with.

Sales Knowledge

Sales Knowledge - Keith was very helpful with everything we needed. We were very happy with everything he did for us.

Project Designer Knowledge

Project Designer Knowledge - Shelly was great. She was always willing to show us more ideas when we weren't sure. She understood what we wanted and was always giving us new and great ideas. She was always enthusiastic about our project and really seemed to know what we would like.

Lead Carpenter Professionalism

Lead Carpenter Professionalism - Earl was the best. He was always courteous and always willing to help fix some of the extra little things that came up. He was very friendly and very knowledgeable.

Professional & Organized

Professional & Organized - Our experience with Case (Next Stage) was better than we could have hoped for.

Problem Resolution

Problem Resolution - Not too many problems, but the ones that did come up were handled perfectly.

Expertise

Expertise - Everything we needed was handled perfectly.

Schedule

Schedule - The schedule did get extended because of COVID-19 and the shelter-in-place order, however, they did everything they could to get our project finished in a timely manner, despite these issues that were beyond their control. We were very happy that the delay was not nearly as bad as it could have been. Since the delay was not in their control, I am still giving them a "strongly agree," because they did their best to keep the delay to a minimum.

Budget

Budget - The only additional money at the end was due to some things we asked them to do as they went along and this was entirely reasonable.

Clean & Safe

Clean & Safe - They always made sure that everything was cleaned up by the end of every workday.

Construction Quality

Construction Quality - Everything was just as I'd hoped it would be.

Punchlist

Punchlist - Again, some things got extended because of COVID-19. However, they still did everything they could to keep everything moving.

Value

Value - I believe we got what we paid for. Considering we were getting our kitchen designed, gutted, and custom-built, I believe we could not have gotten the quality of work if we'd paid less.

Project Manager

Project Manager - Tim was great. He was always responsive to our needs and he was wonderful to work with. He inherited our project about halfway in, but immediately got up to speed and was always available when we needed him. When the shelter-in-place order came down, he kept communicating with us so we would know what the status of our project was. He was very helpful.

Recognized Excellence

Recognized Excellence - Everyone we worked with were wonderful- we were especially happy with Tim Kistler and Shelly Yoder. Tim became our project manager suddenly when our previous project manager left and he immediately familiarized himself with the project. He was always willing to help us out, and respond to all our needs. He went above and beyond. Shelly was wonderful as a designer. She went out of her way to find materials that we liked, even matching our light fixtures to our existing lights. And she always seemed to know exactly what our tastes would be.

Additional Comments

Additional Comments - I'm so happy that we went with Case/Next Stage for our kitchen remodel. Everything was done well and timely. I'm so happy with the final product, everything is exactly what I'd hoped for.

Recognized Excellence

Recognized Excellence - Jerry has been very helpful. He has a lot of skills, experience, and knowledge in the work that he does.All the regular staff leave my house clean and neat but not always the subcontractor/s. Overall, everyone that were involved in the renovation were pleasant to work with. They can be trusted as they have the expertise to do the work right. Thank you. I really appreciate it.

Recognized Excellence

Recognized Excellence - Gary Frazier was very helpful during the first stages of the project. Gerry Aguilar did excellent work, carpentry and electrical, throughout our project. Shelly Yoder was outstanding. We are very happy with her design, features, and overall look of the finished remodel. She worked with us during all stages with consideration and good cheer -- planning, initial design and subsequent choices, choice of materials and appliances, and much more.

My kitchen remodeling project exceeded my expectations! My project team listened to my wants & needs, worked diligently on every aspect of my project in order to create the kitchen of my dreams. Communication was excellent; the team arrived each day on time and took care to clean up at the end of the day. My Case team, as well as subcontractors, were courteous and professional. I could not have asked for a more positive experience experience.

Recognized Excellence

Recognized Excellence - My entire team from start to finish should be commended for their excellent work!Gary Fasier, Julie Prellwitz, Tim Kessler, Glenn Tirado were a pleasure to work to with.

I found the extra cost to not be worth the money.My main concern was schedule and cost. Both were not well tracked. We had a fairly complex home expansion which required new foundation, new bath, new laundry. I would not recommend Next Stage for this.The project ran 6 months over schedule. Some of this was due to the city permit office being slow, but the majority was due to poor project management, cost estimation, and design issues. Here are a few examples of many:1. Their framing subcontractor incorrectly laid out the footings for our foundation. I noticed this the day before they were going to pour concrete; Next Stage's project manager never noticed. This was common for many items during the project; I felt like I needed to check their work to prevent backtracking.2. They tried to charge me for things that were poorly estimated at the end of the project: They did not install a laundry ventilation fan as required by code; the city caught this on the final inspection. Next Stage then fired our project manger and brought on a new one; another 2 week delay to get up to speed. He then called a second final inspection without fixing the issue, hoping the city wouldn't notice. The city noticed, and required a third final inspection. All the while, I'm paying for the city's time to do this, and Next Stage was trying to get me to pay for it (even though it was clearly required by code). Next stage should have estimated this in their original quote.3. The final window placements and door placements were off, and therefore looked uneven and uncentered. The designer created detailed plans not including thicknesses for drywall. Therefore, the subcontractors assumed the plans were for rough framing. Very poor communication between Next Stage and their framing subcontractor required many fixes and schedule delays. We had a baby on the way, so we did not have time to fix most of the issues, and had to live with them.4. Before the time my project ended, there was so much Next-Stage employee turn-over, that my original saleswoman, designer, and project manger were all replaced. Each time, there were schedule delays. I did not request these changes; the employees were either fired or chose the leave the company.5. Make sure they actually follow lead-safe practices during demo...6. And many other issuesThe positives:1. Their painting, electrical, tile, flooring, and HVAC contractors were very good. 2. Their internal carpenter was very good, and our replacement designer (after the first one left the company) was also very good.Overall:- Project management, cost estimation, and time management was lacking. - Original designer didn't think through all the details, causing us to compromise on a lot of thing once the building actually began.- Build quality from 90% of their subs and their internal carpenters was very good.- They would likely preform better for smaller renovations of existing kitchens and bathrooms, but not for larger projects.

Next Stage Design + Build was highly professional. I appreciate their expertise and I would recommend them for any home remodeling projects.

Case Design/Remodeling has a knack for quality design and craftsmanship. From the start of the project, we felt confident that Case would craft a kitchen of our dreams. Little did we know, we’d be left with a Platinum Award-winning kitchen. Amazing! A special Thank You to the team: Keith, Corina, Shelly, Chris, and Gerardo.

Recognized Excellence

Recognized Excellence - Keith, Corina, Shelly, Chris, and Gerardo are an awesome team. They did an amazing job! We also want thank Doug for connecting us to CleanRoofing for some unexpected roofing work.