It's amazing that having a new tub makes you feel like you have a new house even when you've lived there for 39 years!
I was very satisfied, no doubt about it.
Areas Of Satisfaction - I was most satisfied with their professionalism and attention to details. The installer was very client oriented. He was very considerate.
They did a good job!
Areas Of Satisfaction - They did what I asked them to do and getting the new bath installed was very satisfying
Recognized Excellence - Anthony, the installer, did a great job.
Additional Comments - I was well satisfied with the job.
Courteous team and very professional!
Areas Of Satisfaction - Quality of work and beauty of the finished product
Recognized Excellence - In home representative
Recognized Excellence - The manager was exceptional.
Areas Of Satisfaction - I am most satisfied with the speedy installation. They kept it clean.
Areas Of Satisfaction - I was satisfied with the workmanship and the quality of the product.
They left dust behind but the installation was good.
Areas Of Satisfaction - I was most satisfied with the shower.
Recognized Excellence - I would like to recognize my installer for his exceptional service. I was impressed by how everything came together.
Areas For Improvement - The right company at the right place at the right time.
Areas Of Satisfaction - I was satisfied with the speed which they came out and did the estimate and took the order and turned it around in probably half the time they said it would take to get everything together for installation. It didn't take the 2 days. The young man did a great job, very personable, neat, clean and job site looked great when he finished everything. They fulfilled all promises and we'll see how the product holds up and see how the warranty stands up as we go along.
Recognized Excellence - The people we came into personal contact with. The salesperson Terry was very personable. He did a good job measuring. He presented the product well and found the product to suit our needs. The installer worked hard and got everything squared away and cleaned up.
Referrals - We are new to the area so don't know a lot of people and if we come in contact with people we will send them their way. If they want to send me an email with something I will post on my neighborhood site.
Areas Of Satisfaction - The overall look is fantastic!
Recognized Excellence - The salesman was really good.
They have done a wonderful job.
Areas Of Satisfaction - I was satisfied with everything.
Recognized Excellence - I would like to recognize Bingham for her exceptional service.
Areas Of Satisfaction - I was most satisfied with the whole process. I also have been enjoying my new bathtub it is wonderful. It is also easy to match accessories with.
Recognized Excellence - Yes, James I really enjoyed him coming to my home and communicating with me.
Areas Of Satisfaction - I was satisfied with the shower and the way it looks. I am also satisfied with the installation and the new materials.
They were very professional.
Everything was done right!
Areas Of Satisfaction - I was most satisfied with the quality of the work.
Areas Of Satisfaction - It didn't take them long and they did the job. It looks good.
Recognized Excellence - Terry Crews seems to be pretty good. I appreciate what he did.
Areas Of Satisfaction - Professional workmanship
Areas Of Satisfaction - I was most satisfied with having the shower completed.
Recognized Excellence - I would like to recognize the installer, Andrew, for his exceptional service.
Areas Of Satisfaction - I was most satisfied with Terry Crews. He was quite knowledgeable about the process and the VA dealings.
They were very professional and prompt.
I was very satisfied with NewBath Alabama!
I am enjoying the bathroom and NewBath Alabama is very professional.
They did an excellent job!
Areas Of Satisfaction - I was most satisfied with the fact they came early than the purposed date and got the job done early.
Additional Comments - It was a good experience.
Recognized Excellence - I think that I would recognize the sales person (Victoria) and the person who installed the shower for their service.
Areas Of Satisfaction - I was most satisfied with the finished product.
Recognized Excellence - The Sales Person was exceptional.
Additional Comments - I am very well satisfied. Everything went well, and it's a good finished product. I am very well pleased.
Areas Of Satisfaction - I like the walk in shower. It's very good.
Recognized Excellence - I'd like to recognize BJ, Terry, and James.
I was not really happy with the overall promise and results.
Areas Of Satisfaction - I was most satisfied with the overall workmanship.
Recognized Excellence - I would to recognize the contractor they sent out, he was exceptional.
They do an excellent job, they're good people to work with.
I was really happy with the installer! He communicated with me very well. He called me in at multiple times during the installation to make sure everythign was okay. He kept his mats down and was exceptional!
I am very satisfied with the work that they did. They were very professional, on time, communicated with me and kept me informed.
I was satisfied and they did what they promised. I am very happy with my new my bathroom. I will be using them again for my second bathroom remodel.
Everything was done as promised. It took an extra day because of the extensive preparation needed but the results were great!
The installer could not line up the grout lines because the shower was not square. It was not their fault but I wish they would have told me before they did the work. Other than that, I am satisfied.
We are just perfectly happy with our new bath and shower, I love it. It makes everything so much easier for me and I would recommend it to anyone who needs help getting in and out of the shower.
Areas Of Satisfaction - I was most satisfied with the fast workmanship, it was perfect the first time around.
Recognized Excellence - I would like to recognize the guy that did the work for me and the salesman, he was good also.
Areas Of Satisfaction - I was satisfied all the way around. I have no complaints. The had great workmanship. Everything was just good. I can't say one thing out did the other.
Recognized Excellence - The all did a great job! They had good workmanship. The people that did the installation were super great and the initial contact person was nice. It's just an overall good organization.
We have been very pleased with the shower installation. It has been an asset to have in the home.
Areas Of Satisfaction - I was satisfied with all of it. My husband has had surgery and it's worked out beautifully to have access to a shower.
Recognized Excellence - Everybody has been really nice. We've called and they're going to fix the handheld shower. All of them have been very easy to work with and agreeable.
The installer completed a fantastic job.
Installation Crew - The installer did a fantastic job.
Areas Of Satisfaction - I am most satisfied with the bathroom itself, it looks so much better.
Recognized Excellence - Chris and Andrew both provided me with exceptional service.
Additional Comments - Andrew did a great job and cleaned up very well.
Sales Knowledge - He was knowledgeable about our concerns. He was a straight salesman and gave me one or two pointers.
Based on this and the previous question, free is always better, but it is still good quality stuff.
I highly recommend them to anyone. They did a good job. We are very satisfied.
This is the second bath that I have had from them. The first one was over 10 years ago and it is still in excellent condition. I have had no problems and I am very satisfied with their product and service.
I think that ya'll did the job you said you would do you used quality materials. And you did a quick job. I would recommend you to anyone that would ask.
I would recommend them to anyone, they done a stellar job and I am happy with the results.
We love it.
Areas Of Satisfaction - Most satisfied with the quality of the work and everything. It was just fine.
Referrals - My husband said he would recommend them to anyone.
Andrew was very good. He was professional. He was an excellent person. He did a great job.
The young man, James, did a very, very nice job and I was very happy with his performance.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of NewBath Alabama as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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