Work was well done and completed on time

We have worked with Neil Kelly in both Portland and Bend — four homes in over 25 years. They have never disappointed us — quality and service are first class!

I used used you before and thought of you first to do this work.

The communication was not great between the design and build team.

We got exactly what we envisioned with the specific products I requested. Interruptions by subs was kept to a minimum due to the creative addition of a construction entrance where a window was to be later installed.

Neil Kelly walked us through the entire process at our first meeting. They were very detailed on what the process would entail, including the initial steps to get the project started.

All around a highly satisfying experience. You never have to worry when you use Neil Kelly Company.

See comments at the end of the survey. This question and the comments at the end are the only ones I completed on this survey.

Neil Kelly consistently delivers a high quality finished product. Their collaborative approach throughout the project is greatly appreciated.

Very happy with our experience. Neil Kelly took our ideas and made them a reality. They took the stress out of renovation and made the process easy.

Sure, there were hiccoughs in the process. But it all worked out well.

We definitely did not get what we paid for. Not worth the hundreds of thousands of dollars for the headaches we endured...and still are.

This is our 4th project with Neil Kelly and we are very pleased with each one.

This is our second project with Neil Kelly, Bend. I have already recommended many friends to them, should the opportunity present itself, and would not hesitate to work with them again.

I would not recommend Neil Kelly- Bend to a friend. There were so many things wrong. Neil Kelly- Bend promised to be very attentive to the subcontractors that came to our home, which did not happen. They overshot the finish date by twice as long of a timeframe.

The Bend Neil Kelly team is amazing. I've worked with them on several projects in my home; energy efficiency improvements, new kitchen, new laundry room, an entire ADU build and not to mention all the Handyman services for things my dog ate. Ray the project manager is a great communicator and I really appreciate the weekly project updates. When something pops up, he is responsive and quick to come up with a solution including helping us stay in budget for projects.

I would highly recommend Neil Kelly for any construction/remodel project. They are expensive, but they will deliver a very nice finished product.

Jimmy Gentry is one of the best contractors/workmen I've worked with. He does careful and thorough work. He is responsible and helpful and honest. Just really a nice guy!

They are exceptional.

I have already been recommending them. They did a superb job.

We've worked with Neil Kelly on multiple projects, and have always been highly pleased with the quality of their work and customer service.

The final product is excellent. The workman and managers were polite and professional. But for the high cost I expected better communication between the project manager and the homeowner. There were weeks when no-one showed up and I did not get good communication from the project manager about what was happening.

The kitchen design and quality of work was excellent. Project scheduling could use some improvement.

Guaranteed to love the finished project. Worth every penny spent.

We are satisfied repeat customers and have been working with Neil Kelly on each of our home projects over the past several years. Jim Stowers is our "go-to" guy. In a way, he's part of our family; a trusted relative you can reach out to for any concerns regarding the ongoing maintenance of our home. He has trusted, established relationships with numerous high-quality local professionals with whom we've had the pleasure of working thanks to Neil Kelly.

I feel that they don't have enough people to finish the job.

I am used to Neil Kelly in Portland doing a scrupulous job of planning the remodel, keeping the site clean and completing it on time. None of these have happened in our Bend experience.

Great customer service!

Neil Kelly did a fantastic job; the contractor was organized, respectful, and efficient. The subcontractors did an excellent job. Everyone was always on time, responsive, and tidy. I would recommend their work to anyone remodeling their home.

Talented, very professional with great communication and scheduling. Neil Kelly has just completed the remodel of our kitchen which we love, and they have also remodeled our two bathrooms prior to this. First class on all three projects and we are extremely happy!

Best experience we've had with any construction project to date!

Very pleased with the work on our kitchen remodel. The general contractor was wonderful to work with--organized, skilled, responded quickly to any issues, and kept the project on schedule. The entire crew was professional and conscientious. Special kudos to the lead carpenter, whose skill and attention to detail were fantastic.

Neil Kelly has taken on more work than they can manage to adequately satisfy the customers that they have. They have way too many projects for the workforce that they have.