Areas Of Satisfaction - I was most satisfied with the appearance, it looks good.
We had a very pleasant experience with the NVE team. They are highly responsive and communicative people. The craftsmanship and aesthetic appeal of trex speak highly as to the quality of the product and the team at NVE make the entire process easy and stress free! Great company! We will highly recommend NVE to our friends and neighbors.
Quality Of Workmanship - Excellent carpentry craftsmanship
Problem Resolution - Highly responsive team! Excellent group to work with...
Sales Knowledge - Amazing sales team. Was available to answer any questions and keep me updated all along.
Recognized Excellence - Teri Bichsel is an amazing advocate for the client! She kept me informed of any changes in work schedule and all warranty and cleaning information. A true asset to the company!
Areas For Improvement - I can't think of any, really.
Areas Of Satisfaction - post work site cleanup and communication!
Additional Comments - Great company!
Wow! Is the first thing.
Safe - Project was a little complicated because we needed to have access to the house and they were four separate entrances. Nature view exteriors were so accommodating and watched out for our safety as we came in and out of the house.
Respectful - Anytime I had a question or concern I was treated with great seriousness and I felt very respected.
Communication - This project included a separate subcontractor, who redid some cement exterior steps for us. That part was very weather driven, and the communication about when the crew would be on site, especially with rain coming and going was clear and timely.
Quality Of Materials - Getting new exterior steps was part one of the two-part project where vinyl siding was also installed on the property. And Nature View Exteriors really hit the nail on the head in matching the appointments for the steps with our color choice for the rest of the house.
Quality Of Workmanship - Our steps were in horrible condition, and quite dangerous actually. The beautiful workmanship, finish and attention to detail was top drop drawer and just completely transformed the outside of our house.
Expertise - We were not able to locate, or identify any other exterior project company that could match what NVE offered us. One company simply refused the project because they didn’t didn’t want to run into unexpected problems. Nature View Exteriors stepped up with courteousness and real confidence that they could do this job well. And they were proven, right!
Problem Resolution - Actually, I don’t recall any significant problems that needed to be resolved. Planning was well done. There was a very clear understanding of what was expected. They were prepared to deal with the conditions of the project ahead of time.
Professional & Organized - Very professional, and very organized.
Sales Knowledge - The staff was very polite, and non-pressured. I feel very confident in their information of my questions were answered clearly.
Design - This was a very straightforward project to replace what already existed. For the design followed what was already present but boy what an improvement!
Recognized Excellence - The whole team did a great job!
Recognized Excellence - Everyone has been wonderful. Teri is simply a girl-boss in the best way possible, along with all the other administrative support we encountered. The gentlemen that worked on our property were polite and incredibly hard workers.
Areas Of Satisfaction - The level of ease it was start to finish. From estimate to installation, it ran smoothly.
Nature View Exteriors did an excellent job of communicating with me and keeping me in the loop throughout the whole process. It started from submitting the plan for approval to completion of the project. Terri was very knowledgeable and answered all my questions. Chuck the owner was always available to answer any additional questions. Their build crew is very professional and punctual. Bobby the crew chief kept me informed everyday on what they were working on. They kept to the given timeline and completed the deck on time. we are very pleased with their work. we can't wait for the weather to get better so we can start using it. we have already received a lot of compliments from our neighbors. I have already recommended Nature View to all of them.
Areas Of Satisfaction - I was satisfied with their knowledge, communication and excellent work ethics. they were very knowledgeable and answered all my questions. Their crew kept me informed throughout the whole build process. they showed up on time everyday and stayed till their daily build goals were completed.
Additional Comments - We cannot express how happy we are with the deck and the excellent building experience provided by Chuck and his team of highly skilled professionals.
Recognized Excellence - Bobby was great as the crew leader...very professional and courteous. And very high focus on quality. But the whole crew was great.
Areas For Improvement - They can be expensive, but the quality is on par with those prices
Areas Of Satisfaction - Communication was excellent
Professional, reliable, candid, friendly, and priced fairly!
Respectful - Above reproach. The team is amazing.
Recognized Excellence - Nikki, Bobby and Chuck are amazing people.
Recognized Excellence - Bobby was phenomenal to work with! He made sure everything was exactly the way we wanted and had a great attention to detail.
Nature View Exteriors, LLC was great to work with. They were straightforward with their quotes and itemized everything so you could see what you were paying for. I loved seeing the simulation of what the project would look like when completed, and it was easy to make changes to get it to our liking. Communication was great from start to finish. The finished project looks amazing! We love our new deck, and we've received complements from neighbors on how beautiful it is!
Problem Resolution - The crew found a problem with the board where the deck attaches to the house, notified us immediately, and repaired the problem so that they could safely and properly attach the deck.
Professional & Organized - Every day they would knock on the door to let us know they were there to start work.
Recognized Excellence - Teri was always in communication regarding permits, when the crew would start work, and following up afterwards. The lead foreman, Bobby was always courteous (actually the whole crew) and even crawled into our crawl space to replace the foam insulation that was knocked out when they replaced and repaired the board where the deck attaches to the house.
Areas Of Satisfaction - The new deck looks amazing, and we've already received complements from neighbors! Communication from everyone was superb.
A huge thank you to the folks at Nature View Exteriors for creating a beautiful outdoor space that we will continue to enjoy for years to come. Everyone that we came into contact with were personable, friendly, timely, and ensured we were part of the experience from beginning to end.
I like these guys so much that I can't wait to continue building another project with them right away.
Areas For Improvement - They met my expectations fully
Areas Of Satisfaction - Very impressive quality
Additional Comments - Chuck O'Neal runs a great business
Timely, good communication, friendly, and extremely high quality craftsmanship. very much worth the peace of mind and will happily be a return customer
Recognized Excellence - Everyone was great. Each crew member was friendly and professional, but Teri was a wonderful point of contact
Additional Comments - Thank you, we couldn't be more pleased!
Recognized Excellence - Teri Bichsel was excellent in presenting options.
Areas Of Satisfaction - Workmanship is excellent.
We would highly recommend NVE to anyone doing outdoor projects. The employees where very kind and respectful. They use top quality materials and build only quality decks.
Design - Chuck and Nikki were very helpful in the design of the deck. They listen to our ideas and were able to translate them into a design we loved.
Recognized Excellence - Bobby did a great job leading his crew and taking time to listen to my requests and concerns
Areas Of Satisfaction - The finished product exceeded are expectations. We love are backyard now
From start to finish they went way beyond my expectations. I talked to 5 providers and Nature View was the best. The design was perfect and communications was easy. The workers were prompt and neat. When the final inspection was done the inspector left a note saying "Nice job."
Quality Of Workmanship - We were impressed by the workmanship of the crew and their attention to details.
Recognized Excellence - Nikki O’Neil for her help in designing and selecting materials for the deck. Also for her follow up after the contract was signed to assure that all went well.
This company did a superb job in all aspects of project. Nikki was tremendous help in creating the deck blueprint specific to our home and price range. The communication of activity to expect at our home was delivered to us in a timely manner, which allowed for us to prepare for delivery of materials and construction dates. Workers were knowledgeable, professional, timely and very skilled. Completed deck turned out just as projected. We are very pleased and would definitely recommend this company to others.
Clean - Workers cleaned up great after completion.
Communication - Constant communication during the project pertaining to scheduled activities.
Quality Of Materials - Materials are of very high quality. We used composite wood for our deck construction.
Quality Of Workmanship - The construction crew was very professional and expedient. They finished within the week little to no inconvenience to our household.
Expertise - Very pleased with finished product. We have received numerous compliments from our neighbors.
Professional & Organized - Very professional. Workflow was smooth and expedient. Workers very skilled and accommodating.
Work Done Right - There was an issue with my wood trim exterior door. Contractor assured the issue would be addressed. However the finished product is excellent and pleasing.Top notch workmanship.
Sales Knowledge - Very helpful and supportive planning project from beginning to end.
Design - Company was very involved in developing the blueprint for our deck. Finished deck was exactly as we were told.
Recognized Excellence - Nikki, Hannah, Terry and owner Chuck provided exceptional communication and guidance during the project.
Recognized Excellence - Teri Bichsel was exceptional from start to finish
Areas Of Satisfaction - From planning to last nail, everything was flawless
Areas For Improvement - Everything was absolutely phenomenal.
Areas Of Satisfaction - I was most satisfied with the installation crew. They were nothing short of excellent. They were professional, knowledgeable, nice, and kept it safe. We have kids around and they were very understanding of that.
Current Referrals - I would recommend them to anyone I know looking.
Recognized Excellence - I would like to recognize Bobby and his entire team. They were great. I would also like to recognize Teri, my salesperson. She was phenomenal from start to finish. She helped us see this project through and delivered what she said.
They did a very professional job. They cleaned up well. They were very friendly and courteous. They provided us with great information.
Recognized Excellence - Nikki did an amazing job. She was very professional and let us know our choices. She let us know what was feasible. She kept us in a great price range. She did an all round amazing job.
Areas For Improvement - They did an excellent job. It was above our expectations.
Areas Of Satisfaction - They met and exceeded all of our expectations. They did a great job with workmanship, cost, and time. They were very friendly.
They were incredibly responsive, extremely friendly, and very respectful of my home.
Chuck and his staff were exceptional! Communication is very important to me, and they kept me updated on date or time changes on when supplies were coming in or were back ordered.
Problem Resolution - My first choice was on back order. The third choice had a supply and demand issue. They addressed it and kept me abreast of what was going on.
Recognized Excellence - Heather and the other lady in the office are exceptional. They answered my texts and calls. They kept me informed. Chuck did the physical and most labor due to the timing and getting supplies in. The other installer that came the next day to help finish it up with Chuck was great, as well.
Areas Of Satisfaction - They went above and beyond by putting pavers around the AC unit and under the deck as well.
Lead Source - A friend of mine from church knows him and his company. Also, kudos to Chuck because they were the first company where someone answered, took my message, and Chuck himself called me back almost the same day. He kept me updated the whole time about the supply issues since the spring. All other companies wouldn't call me back, but he did. He was the only person of this type that had called me back to tell me if it was doable and whether he had supplies and labor.
Areas Of Satisfaction - A great deal of detail work.
The company was very easy to work with since I changed my mind from doing the deck in composite wood, to pressure treated wood with no problem. It is a strong well built deck.
Areas Of Satisfaction - Very easy to work with, nice and friendly staff.
I would recommend they did agreat job
Areas Of Satisfaction - Final project looks great
Did a beautiful job on our large deck. Very Pleased.
Quality Of Workmanship - Talented
Recognized Excellence - I would like to recognize the salesperson for her exceptional service.
Areas Of Satisfaction - The quality of the workmanship is exceptional. I was fully satisfied from their professionalism and the overall build, to the quality of the work.
Areas Of Satisfaction - After products were available and delivered the process was timely efficient and done well.
We're very happy with our deck and patio, they were very professional and we would highly recommend them to anyone!
Areas Of Satisfaction - I was most satisfied when they completed the installation on-time and the quality of workmanship.
Recognized Excellence - I would like to recognize Bobby, the supervisor.
Chuck, and his wife Nicki, were both excellent to work with. They really listened to what we wanted our new deck to look like. It was a challenging build because there was limited space due to a brick walkway previously installed. Nature View was willing to let me have lots of input on our deck design despite the fact that it was challenging. When an issue did arise they were very quick to discuss it with me and address it. The gentlemen that were the actual deck installers were also very courteous and respectful. It was a pleasure working with everyone at Nature View. Our composite deck turned out very nice.
Areas Of Satisfaction - When an issue did arise Nature View was very quick to discuss it with me and address it. When something needed to be redone the installers were very nice and polite about it too.
Additional Comments - I would highly recommend Nature View to anyone interested in building a deck. Thank you for all of your hard work and attention to detail.
I am very happy with the service and finished product.
Areas For Improvement - None. They delivered on all their promises.
Areas Of Satisfaction - The deck is beautiful and the care and craftsmanship is exceptional.
I love my deck! Nature View will be my "go to" business for all of my outdoor needs. Can't wait until I have enough funds so they can build my front roof for my deck/porch!
Installation Crew - They were not only professional but very respectful and explained the process of the inspections and wait time
Quality Of Materials - I LOVE MY DECK!!!
Areas Of Satisfaction - Everything!
Recognized Excellence - Everyone! Chuck, Bobby, Mike, Nikki.....
Additional Comments - Thank you Nature View!
Recognized Excellence - All the staff and crew were very knowledgeable and great to work with.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nature View Exteriors, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys