This company did a superb job in all aspects of project. Nikki was tremendous help in creating the deck blueprint specific to our home and price range. The communication of activity to expect at our home was delivered to us in a timely manner, which allowed for us to prepare for delivery of materials and construction dates. Workers were knowledgeable, professional, timely and very skilled. Completed deck turned out just as projected. We are very pleased and would definitely recommend this company to others.
Clean - Workers cleaned up great after completion.
Communication - Constant communication during the project pertaining to scheduled activities.
Quality Of Materials - Materials are of very high quality. We used composite wood for our deck construction.
Quality Of Workmanship - The construction crew was very professional and expedient. They finished within the week little to no inconvenience to our household.
Expertise - Very pleased with finished product. We have received numerous compliments from our neighbors.
Problem Resolution - Company assured that the exterior door frame issue would be addressed asap.
Professional & Organized - Very professional. Workflow was smooth and expedient. Workers very skilled and accommodating.
Work Done Right - There was an issue with my wood trim exterior door. Contractor assured the issue would be addressed. However the finished product is excellent and pleasing.Top notch workmanship.
Sales Knowledge - Very helpful and supportive planning project from beginning to end.
Design - Company was very involved in developing the blueprint for our deck. Finished deck was exactly as we were told.
Recognized Excellence - Nikki, Hannah, Terry and owner Chuck provided exceptional communication and guidance during the project.
They did a very professional job. They cleaned up well. They were very friendly and courteous. They provided us with great information.
They were incredibly responsive, extremely friendly, and very respectful of my home.
Chuck and his staff were exceptional! Communication is very important to me, and they kept me updated on date or time changes on when supplies were coming in or were back ordered.
Problem Resolution - My first choice was on back order. The third choice had a supply and demand issue. They addressed it and kept me abreast of what was going on.
Recognized Excellence - Heather and the other lady in the office are exceptional. They answered my texts and calls. They kept me informed. Chuck did the physical and most labor due to the timing and getting supplies in. The other installer that came the next day to help finish it up with Chuck was great, as well.
Areas Of Satisfaction - They went above and beyond by putting pavers around the AC unit and under the deck as well.
Lead Source - A friend of mine from church knows him and his company. Also, kudos to Chuck because they were the first company where someone answered, took my message, and Chuck himself called me back almost the same day. He kept me updated the whole time about the supply issues since the spring. All other companies wouldn't call me back, but he did. He was the only person of this type that had called me back to tell me if it was doable and whether he had supplies and labor.
Areas Of Satisfaction - A great deal of detail work.
The company was very easy to work with since I changed my mind from doing the deck in composite wood, to pressure treated wood with no problem. It is a strong well built deck.
Areas Of Satisfaction - Very easy to work with, nice and friendly staff.
I would recommend they did agreat job
Areas Of Satisfaction - Final project looks great
Did a beautiful job on our large deck. Very Pleased.
Quality Of Workmanship - Talented
Recognized Excellence - I would like to recognize the salesperson for her exceptional service.
Areas Of Satisfaction - The quality of the workmanship is exceptional. I was fully satisfied from their professionalism and the overall build, to the quality of the work.
Areas Of Satisfaction - After products were available and delivered the process was timely efficient and done well.
We're very happy with our deck and patio, they were very professional and we would highly recommend them to anyone!
Areas Of Satisfaction - I was most satisfied when they completed the installation on-time and the quality of workmanship.
Recognized Excellence - I would like to recognize Bobby, the supervisor.
Chuck, and his wife Nicki, were both excellent to work with. They really listened to what we wanted our new deck to look like. It was a challenging build because there was limited space due to a brick walkway previously installed. Nature View was willing to let me have lots of input on our deck design despite the fact that it was challenging. When an issue did arise they were very quick to discuss it with me and address it. The gentlemen that were the actual deck installers were also very courteous and respectful. It was a pleasure working with everyone at Nature View. Our composite deck turned out very nice.
Areas Of Satisfaction - When an issue did arise Nature View was very quick to discuss it with me and address it. When something needed to be redone the installers were very nice and polite about it too.
Additional Comments - I would highly recommend Nature View to anyone interested in building a deck. Thank you for all of your hard work and attention to detail.
I am very happy with the service and finished product.
Areas For Improvement - None. They delivered on all their promises.
Areas Of Satisfaction - The deck is beautiful and the care and craftsmanship is exceptional.
I love my deck! Nature View will be my "go to" business for all of my outdoor needs. Can't wait until I have enough funds so they can build my front roof for my deck/porch!
Installation Crew - They were not only professional but very respectful and explained the process of the inspections and wait time
Quality Of Materials - I LOVE MY DECK!!!
Areas Of Satisfaction - Everything!
Recognized Excellence - Everyone! Chuck, Bobby, Mike, Nikki.....
Additional Comments - Thank you Nature View!
Recognized Excellence - All the staff and crew were very knowledgeable and great to work with.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nature View Exteriors, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys