I was very pleased with all the workmanship. It was excellent.
Murphy Bros. Design | Build | Remodel provided outstanding quality and service!
Areas For Improvement - Murphy Bros. Design | Build | Remodel met all our expectations.
Areas Of Satisfaction - The quality of the workmanship exceeded our expectations. Otherwise, Murphy Bros. Design | Build | Remodel met our expectations.
Recognized Excellence - I would like to recognize Scott Loso and Paul, our project manager, for their exceptional service.
We had a very positive experience completing our long over due kitchen project completed.
The work was done very well, but we had communication problems. It took a long time to get answers.
I'm mostly happy with the work that they did, but there was some things that were missed, resulting in me having to complete the work.
I think it would depend on the project. Overall, we were happy to work with Murphy Bros and were impressed with the team, but I think there were challenges with our project that may have been better suited to a different company. So I wouldn't hesitate recommending them based on the quality of work, design input, and work ethic of the team, but I do think the company has strengths and weaknesses depending on the project they are completing.
Unfortunately, my project did not experience the level of quality as described in many of these other reviews. Once work started almost every phase of the project had problems, in the items delivered and work performed. Ranging from minor corrections to major mistakes that had to be ripped out and redone. Most of this had to be pointed out and communicated by me. I’m fortunate to have some limited knowledge to do this, but I’m sure I missed some items. However, this is an unacceptable customer experience; as customers are novices and a main reason to pay a company to manage a project. Not to mention the extra personal time I had to contribute. In addition, while performing the work there was damage done to my brick exterior, wall damage when installing doors, and concreate pieces left all over my yard, to name a few. The lack of respect for my residence was disappointing.
I talked with John, the owner. Very disappointed. Everything had an excuse or passing the buck. No accountability or ownership of their role in this, the people they hired, and overseeing/management (or lack thereof) of the work performed. This company has received some recognition in the past, but nothing recent. I wonder if they are coasting on prior reputation. The billing rate this company asks demands a higher standard.
I had to find this survey/review site on my own. They said they would give me a survey to complete but never did. This feels like they are only actively asking for reviews on projects that go well and not a true sample.
Areas Of Satisfaction - The design phase exceeded my expectations.
Customer Suggestion - We really liked the combination of the two designers that we had. They worked very well together. We also really liked the carpenter, Ryan, who was assigned to our job.
Recognized Excellence - I would like to recognize Ashley Holeton, Shane Johnson, and Ryan Whalen for their exceptional service.
Areas Of Satisfaction - The lead craftsman on my project was excellent. Scott the sales lead did a good job.
Recognized Excellence - I would like to recognize Shawn.
We had a 3 season porch added during the COVID time. From working on a design to the completed project was a while because of COVID exposure from us to them, or just the people being sick. But, the project was GREAT from the helical footings to the gutters being installed to final inspection. Sure we all experienced the lag in supplies, especially in building materials. Scott L helped us navigate these supply issues and kept us abreast of shortages and provided alternatives that were viable and still looked great on the porch. Extremely trustworthy and reliable. I have never had carpenters that were able to hold such tight tolerances and actually provide 90 degree corners! They did! Mark, Sean are AWESOME carpenters. Scott in sales was the guy we trusted to help navigate what my wife and I wanted. Drew was instrumental in coordinating the delivery of supplies and manpower. Murphy Bros has become like family to us.
It was overall a very good experience working with Murphy Bros. My questions were answered promptly and in detail. Although there were delays in the project, but it's understandable given the circumstances.
Murphy Bros. were very easy to work with and very helpful.
Recognized Excellence - I would like to recognize Ashley and Mark for their exceptional service.
Additional Comments - Overall, there were some surprises, but we love our new kitchen.
Areas Of Satisfaction - Murphy Bros. Design | Build | Remodel met/exceeded my expectations with the quality of the work.
From start to finish, Murphy Bros did a great job. During the design/estimate phase, David was very knowledgeable about different options and costs. During the construction phase, Tim did a great job communicating schedule and resolving any issues promptly. The final product is beautiful and we could not be happier.
High quality reliable company.
We appreciated the integrity of those we worked with at Murphy Bros. Our designer, Theresa, is so personable and easy to work with. She appreciated our historic house and understood our style. Tim, the project manager, made things happen, was honest, and knowledgeable.
We will not be recommending Murphy Bros due to the comments listed in the questions below.
I have already recommended Murphy Bros to a few friends to contact them to see if they are a good fit for their project when the time is right. Murphy Bros. plans out your project so you know what to expect. I really appreciated the staff that worked on my project. Drew, Shawn and Dan were wonderful to work with and answered any questions that I had and also helped me make decisions using their expertise.
Problem Resolution - They were very good with problem resolutions when they arose. Problems were resolved as soon as possible.
From the design phase to the completion of the project, we worked with very knowledgeable and competent people.
Murphy Bros. Remodeled my kitchen in 2015. I was so happy with their work I went right to them for my next project in 2022.
Areas Of Satisfaction - They installed wood floors in my living room and dining room, added tile in the bathroom, built a simple mantle for my fireplace and replaced the stair railing. I am vey happy with all of it!
Recognized Excellence - Theresa, Tim, Ivan, Collin and Adrian.
Too much for major things I'm very disappointed with. All my appliances are terrible!!
Areas Of Satisfaction - Scott and David and Taynia were great to work with!! However, I did not like the appliance company that we dealt with!
We already have, in fact twice during this project and this is our fourth project we have done with MB.
Communication - Our project manager Paul Brandt was outstanding. He is the individual that communicated with us continuously.
While we did have significant delays, that is not why I would shy away from recommending Murphy Bros to friends. We had many problems with ordering and scheduling. What was most unsettling about our experience is that when things went wrong (5+), more than three people lied to us about what was really happening in each situation. I can understand that it is human nature to try to lie and skirt past your mistakes. However, in a professional setting when a client is inviting people into their home, this is unacceptable. Be honest about why things aren't happening or are behind or don't work. We are still finding Murphy employees lying about the status of our jobs and we are in month five of what was supposed to be a two month job.
Areas Of Satisfaction - Design, day-to-day project management, on-site staff, and customer service were all phenomenal.
Recognized Excellence - Mark was fantastic to work with and was great at solving any issues that popped up.
Additional Comments - This was our first major remodel, and Murphy Brothers made it a great experience! We look forward to working with the MB team on the rest of our projects.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Murphy Bros. Design | Build | Remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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