We are very happy with the end result of our kitchen, living room and laundry room.
I am very happy with my bathroom remodel project. Murphy Bros. Did a great job, from design and planning to completion.
We had never done a major house renovation. We had a general idea of the kitchen that we wanted: to strike a balance between modern and traditional and to blend in with the rest of the house. Our designer seemed to read our mind – and fill in the gaps. The project work began at about the same time as the pandemic became severe. Our state’s ‘Stay At Home’ order exempted construction and we debated about whether to continue – but we are so glad we did. Barriers were installed to seal our temporary kitchen and living space from the project work. The workers were respectful of our desire to distance and we communicated with them via telephone. In the end, because of a few suggestions from our talented designer, what began as a kitchen renovation turned out to be a transformation of the whole area including a wider entry hallway, an opening up of the kitchen into the rest of the house and more natural light. The new kitchen has been described as ‘Stunning!’ by a relative and we are reveling in the extra cabinet and counter space. The few problems that arose during the project were smoothly dealt with by our vigilant project manager – sometimes before we even noticed them. We are thrilled with the result.
Recognized Excellence - Our assigned team, designer Kasey and project manager Noah, was amazing. They provided seamless support in all phases of the project.
We are very happy with the work done on our laundry/powder room remodel. Everyone is great to work with, responsive to texts and calls, and the work done shows quality craftsmanship.
We were very pleased with the communication,planning and getting their feed back. The subcontractors and the rest of the staff were very good at respecting our needs and wishes during Covid 19.
They were wonderful to work with.
Areas Of Satisfaction - I was most satisfied with, how they did everything professionally and kept me informed.
Recognized Excellence - I would like to recognize everyone. They were wonderful to work with.
Additional Comments - When I decide to have my bathroom remodeled, I will call them to use them again.
Areas Of Satisfaction - Definitely the employees. They were very pleasant to work with. And, very knowledgeable.
Areas Of Satisfaction - Theresa was great at helping me understand what my options were that would fall within my budget. Their communication was great and I fully trusted all their people coming into my condo if I wasn't there.
Recognized Excellence - Theresa Mann, Jamie Rosenlund were both great in responding to questions right away and helping me to understand specific things that needed to be done. I would highly recommend Murphy Brothers for any remodeling needs.
Areas Of Satisfaction - advice on product; timeliness in completing the project.
Recognized Excellence - Kyle, the carpenter and tile installer, and Theresa Mann, the coordinator. Kudos to both!
Areas Of Satisfaction - Took action to address my concerns.
Recognized Excellence - Cody. Matt. NoahThe team that completed the backsplash
Areas Of Satisfaction - Quality of work.
Murphy Bros. Design is very professional and very clear in communication. We had a great experience!
Areas Of Satisfaction - I was most satisfied with the overall quality of the craftsmanship and materials.
Recognized Excellence - I would like to recognize Ivan and Teresa and Jamey. They all did a great job.
Areas For Improvement - Murphy brothers staff and contractors were spot on and exceeded all of my expectations for our home addition.
Areas Of Satisfaction - The design process was very easy. The project manager was very good about making certain suggestions to help us decide on areas that we had questions about. They helped us upgrade a lot of things that are trending today.
Customer Suggestion - Keep up the awesome quality and the great customer service.
Recognized Excellence - Jonah Smith and Noah Martin. They always answered all of our questions with honesty and Jonah actually helped me reel in my wife on a few designs and color schemes. Very thankful for that!
Additional Comments - Our experience with Murphy brothers was very enjoyable. All of the people at the office and all of the construction workers were very friendly and very skilled at their individual trades. Very happy with the end results and we are receiving plenty of compliments from the neighbors.
Areas Of Satisfaction - The on staff designer and carpenter were fabulous .
Recognized Excellence - COURTNEY , ANDY , JAMIE WERE FABULOUS !!
Areas Of Satisfaction - Punctuality. Organization with the design and overall plan. We loved the builder trend app. Very friendly and kind!
Customer Suggestion - Keep doing what you’re doing!
Recognized Excellence - Theresa Mann- she made a great impression during the first phone call with my husband and she carried out the plan flawlessly. She was extremely timely in responding to emails and staying late at the office during our selections meeting which is above and beyond when you have young kids at home!
Additional Comments - We are very happy with everything. We have already recommended Murphy Bros to friends and neighbors. Thanks for making our house our home! It’s beautiful and that is because of you guys!
Areas Of Satisfaction - tile work upstairs beautiful job
Recognized Excellence - Jaime
Areas Of Satisfaction - The quality was really good. The carpenter I had, Shawn, was a perfectionist and I really appreciated him.
We enjoyed our experience with Murphy Bros. Everyone we came in contact with was very professional and friendly. We love our remodeled bathroom!
We loved working with Murphy Bros! An on-staff designer worked closely with us to design a basement space that matched our style and budget. We even had a dedicated project manager who clearly communicated what work would happen on which days, and our job was finished on-time, and on-budget. Our newly finished basement looks great!
Areas Of Satisfaction - We loved having a designer who took time to work with us to get to know out style preferences, and budget limitations, and also having project manager who would update a calendar of upcoming work, and that all work was completed on time as planned! All workmanship seemed to be outstanding as well.
Recognized Excellence - We were thrilled with everyone we interacted with: Theresa, Jamie, Ivan and others whose names escape me now. Each person was enjoyable to communicate with, and was clearly an expert in their field.
Additional Comments - Very satisfied overall I would recommend Murphy Bros to anyone.
Areas Of Satisfaction - Cherie was amazing with customer service and her design talents. She offered suggestions and multiple options for consideration and was patient as we considered them. Sean is a talented carpenter and did a great job including regular communication of what he accomplished and outstanding issues.
Areas Of Satisfaction - I was most satisfied with the overall communication and organization. The overall job was good.
Recognized Excellence - I would like to recognize Mark. He was the lead carpenter. He was really good.
They are creative in building spaces and making the most out of small spaces.
Areas Of Satisfaction - I was most satisfied with the design concept. Our kitchen is small, so watching how they could move walls and seeing how they added as much storage space as they did, was impressive to watch.
Customer Suggestion - I don't really have any suggestions for Murphy Bros. The videos that you are supposed to watch before you start, were helpful because the expectations that you have going into a remodel are so different than the expectations of what can really happen. I don't think that there is any other way that they can explain that. The videos explain to you how things are going to change, and that was an eye popping experience, but also pretty positive.
Recognized Excellence - I would like to recognize Theresa for her exceptional service. She was our designer. I love her. She was super responsive and if she didn't know the answer, she would check on it and follow up. She also followed up with Nate, our contractor, if anything weird was going on or if we didn't know what was going on. She was the key to the communication. Also, the design that she came up with to improve the space and function of the house has been awesome. We are happy to sit back and say, "I own this place." It can now be used like it is supposed to be used.
Recognized Excellence - Mark took extra care to address the little things to ensure quality. Noah responded to our communications promptly and thoroughly. Scott enthusiastically took the time to help us design the remodel and select products.
Areas Of Satisfaction - The quality of the work was excellent. Very skilled labor personnel did a great job with our project. Workers were very professional and polite. Problems were troubleshooted and corrected.
Recognized Excellence - Mark the carpenter is one of the best craftsman we have ever worked with. He did an outstanding job for us. He obviously takes pride in his work and we would want him working on any future project for us. Jonah also did a great job helping us define our project. We appreciated all the improvements he suggested that would make our project the best it could be,
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Murphy Bros. Design | Build | Remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys