I have already recommended Murphy Bros to a few friends to contact them to see if they are a good fit for their project when the time is right. Murphy Bros. plans out your project so you know what to expect. I really appreciated the staff that worked on my project. Drew, Shawn and Dan were wonderful to work with and answered any questions that I had and also helped me make decisions using their expertise.
Problem Resolution - They were very good with problem resolutions when they arose. Problems were resolved as soon as possible.
Recognized Excellence - Drew Johnston was great to work with. He made sure that he had everything in place before he came to tell me that my flooring was sitting out in the Bay. He let me know what options I had and also had all the schedules for flooring arrivals if I chose a new flooring. He even made sure there was a designer available to help me make a decision. Shawn Ilstrup was the best to work with. His work shows he really cares about what he does (including the Cat Holder 5000). Shawn also has a wonderful sense of humor, Maybe a bit warped, but great. Dan Flaherty is an expert at what he does. My baseboard matches my flooring perfectly. I enjoyed chatting with him. I would really enjoy working the these 3 again if the occasion ever arises.
From the design phase to the completion of the project, we worked with very knowledgeable and competent people.
Murphy Bros. Remodeled my kitchen in 2015. I was so happy with their work I went right to them for my next project in 2022.
Areas Of Satisfaction - They installed wood floors in my living room and dining room, added tile in the bathroom, built a simple mantle for my fireplace and replaced the stair railing. I am vey happy with all of it!
Recognized Excellence - Theresa, Tim, Ivan, Collin and Adrian.
Too much for major things I'm very disappointed with. All my appliances are terrible!!
Areas Of Satisfaction - Scott and David and Taynia were great to work with!! However, I did not like the appliance company that we dealt with!
We already have, in fact twice during this project and this is our fourth project we have done with MB.
Communication - Our project manager Paul Brandt was outstanding. He is the individual that communicated with us continuously.
While we did have significant delays, that is not why I would shy away from recommending Murphy Bros to friends. We had many problems with ordering and scheduling. What was most unsettling about our experience is that when things went wrong (5+), more than three people lied to us about what was really happening in each situation. I can understand that it is human nature to try to lie and skirt past your mistakes. However, in a professional setting when a client is inviting people into their home, this is unacceptable. Be honest about why things aren't happening or are behind or don't work. We are still finding Murphy employees lying about the status of our jobs and we are in month five of what was supposed to be a two month job.
Areas Of Satisfaction - Design, day-to-day project management, on-site staff, and customer service were all phenomenal.
Recognized Excellence - Mark was fantastic to work with and was great at solving any issues that popped up.
Additional Comments - This was our first major remodel, and Murphy Brothers made it a great experience! We look forward to working with the MB team on the rest of our projects.
Yes - I think Murphy Bros did a good job
Use Comments - Very professional extremely friendly project looks amazing we will definitely use them again in future projects
Areas Of Satisfaction - Very friendly and communication was amazing
All work was quality materials and professional installation.
Value - Excellent value. We definitely received our money's worth.
Recommend Builder - Superior workers and supervision. They actually did three different projects on same contract. Bathroom, floor and concrete work.
Additional Comments - Professionally designed. Professionally executed. We also appreciated the final paint touch up.
The work quality and the relationship I had with the carpenters was wonderful.
Recognized Excellence - I would like to recognize Ivan and Colin as exceptional.
David was a very thorough project manager, communicating with me along the process. Our small remodel project was unique and David made several stops out to make sure all measurements and materials were the right ones for the job. He did a great deal of research to find us the right solution. Andy's craftmanship was excellent. The final project looks just like we hoped for. The refinishing of the kitchen cabinets was a challenge, but Murphy Bros paint staff made sure we were happy with the final product.
Scott and David both have great professional knowledge in remodels and dealing with insurance companies. I would just say they need to be a bit more organized in scheduling things and communicate with the people doing the work and the customer.
They did very professsional work.
We've hired contractors in the past to work on our home. This is the first time a contractor has exceeded our expectations.
Expertise - Mark Arntzen was fantastic! His attention to detail and willingness to get things done was outstanding. When he was at the house we knew that everything would run smoothly and the finished product would look great.
Overall Experience - Kasey Birch's ability to chat with us and develop a design that fit everything we wanted, and didn't know we wanted, was outstanding. We appreciated her expertise and willingness to share her opinion and wisdom with us.
Problem Resolution - Everyone that came to our house was goal driven to solve any issues that arose during our project.
Areas Of Satisfaction - Thank you for bringing our cabinet construction in-house to the Murphy team instead of delaying our project for three months. Having custom made cabinets was a huge upgrade to our project.
Recognized Excellence - Mark! Outstanding work and expertise. We can't say enough good things about his assistance with overseeing our project. Joey, the painter, for making our dry erase wall amazing and Jon for being so detailed about all of the hole patchwork and painting detailed work. Drew, for constantly listening to our concerns and making sure that items got added and taken care of on our punch list. Mark the plumber for patience with the plumbing challenges, having to work with other team member and for making sure we had the best solution to our plumbing challenges.
Additional Comments - Thank you! If we hire anyone for additional work at our home you will be at the top of our list!
From the start, Murphy Bros representatives were friendly and responsive to our needs. The carpenters were willing to interact and share their knowledge... and to incorporate our suggestions and needs as the construction project proceeded. The final result was excellent.
Areas Of Satisfaction - Representatives, project manager, and carpenters were easy to contact and immediately responsive to our questions and concerns. Interaction and communication was exceptional.
They exceeded our expectations in every aspect of our remodel. From the first meeting with designer, to the last day, every person involved was top notch. They were always respectful. They took their time, never rushed or pushed us, or tried to force us to do something. They were always kind and courteous. I would highly recommend them.
Areas Of Satisfaction - They exceed our expectations only because of what this was going to cost. They got us through it, and were willing to work with us, and tear things down in the beginning. We saw things that were needed, and they worked with us. They kept working with us at every phase of it. They exceeded our expectations with being so willing to work with us. Paul was wonderful with us. He knew it was hard for us, and he worked very closely to get it done and handled. He eased us into it, and made suggestions. It all turned out great. He was excellent! I couldn't ask for a better lead person. I would request him again.
Customer Suggestion - Keep going with the excellent service and product! It is needed for people like us in remodeling. Go Murphy Bros!
Recognized Excellence - All of our crew had exceptional service. John and Matt were our two guys that worked with us mostly. Paul was our lead contractor. Those three couldn't have been better. They were the answer to our prayers with their integrity, professionalism, and humanness. They were warm to work with, answered questions, and took their time. As we watched, they would stop if we have any questions. They were very hard, meticulous workers. Their workmanship was excellent. We were afraid that they would not match the arches, and they did. They are beautiful. Everyone loves our kitchen. Big kudos to everyone that had a hand in this remodel.
Additional Comments - It has changed my view on how this works, and has put me more at ease in trusting people in my home. They eased that for me. They were wonderful! Our experience was top notch. It couldn't have gone better. They were on time, ahead of time, and they took a couple days off to take a breather. It worked out wonderfully.
Recognized Excellence - Our designer was very good helping us out on the build. She was professional and had very good ideas.
I have experience in the design and remodeling field and as a result I have high expectations. David Long immediately inspired my confidence and that confidence was subsequently justified by Scott Loso and all craftsmen that worked on my project.
It took about 5 months from contract signing to get on schedule which was longer than expected so have concerns recommending larger projects.
Areas Of Satisfaction - Everyone I interacted with was professional, knowledgeable, and respectful. They patiently responded to my calls and questons. I also appreciated how they coordinated the project to limit the number of days I stayed elsewhere.
Recognized Excellence - Scott Loso did a great job in working with my insurance company so that they paid majority of repair/project.
Be prepared as their cost is going to be in the top 25%.
Recognized Excellence - I would like to recognize Paul Brandt.
Additional Comments - I love my kitchen!
They we’re very quick to contact me after my inquiry. The deck was built within 4 months- start to finish, despite Covid being an issue. Very pleased we have time to enjoy it before winter sets in!
I have used them for a number of projects over the last 20 years and have always been 100% satisfied.
They listen well to your needs and make really good recommendations.
Worst contracting experience to date
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Murphy Bros. Design | Build | Remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys