From start to finish I felt the process was made easily understandable and the team made it a non stressful experience.
Friendly and courteous
Marvin’s team did an exceptional job and he kept me well informed, addressing all my questions throughout the process.
We are very happy with the work that Mr Roofing did to replace our old shake roof, add a skylight in our living room and add solar. Having the roofers and solar installers working with the same company made the whole process really easy from our side.
The team has been great - from giving estimates for a range of options to the work that was completed.
Project delivered as promised and on time.
The various staff members who we worked with from Mr Roofing were extremely reliable, knowledgeable and professional. And we received a new, extremely durable roof and skylight as promised and at a very competitive price.
Very professional, kept in contact about scheduling and work was completed in a timely fashion.
They could not get to my roof to fix it in time before the storm because it was leaking; they sent someone to patch a hole until they could do the roof and did not charge me for the patching. No other roofing company will do that. They will not patch a hole before a storm, and Mr. Roofing did so, which I greatly appreciated.
The quality and service were absolutely phenomenal. The only reason I would subtract 2 points is because the price is higher than some competitors.
Expectations of the project were communicated from beginning to completion
All folks at Mr. Roofing are incredible, and I wish other services could match their customer care, expertise, and craftsmanship. From the first call to the contract review to the installation team, I cannot say enough good things about each one of the folks other than I highly recommend them and will use their services in the future.
Work professionally done. High quality.
I am very pleased with their work.
Mr Roofing solved first time a persistent leak on a complex design (rooftop deck) that our prior contractor had failed to solve in multiple attempts over a two year period! They beat their promised timeline, and even showed up on short notice several times after the project was completed and fully paid to coordinate details with other contractors working on the site. Highly recommend!! Will definitely use them again if the need arises.
Mr. Roofing uses very specific material that would not be right for certain types of roofs so whether I'd recommend them would be dependent on that.
Thorough, affordable, courteous--I highly recommend!
Staff extremely professional; prompt, went 'above and beyond' in notifying my neighbors about the duration of the project with their contact information. The project manager had customized a scalloped border between the roof edges of one neighbor's and mine, which he showed both of us prior to installing it.
I called Mr. Roofing for this job because of the new roof I had installed on my home. This time, the call was for my rental home, which during the storm on October had a leak into my garage and kitchen. Both times, Mr. Ricardo Molina was my contact from Mr. Roofing. And both times he was very clear about the work to be done, materials, best practices and time frame. This time, he again came in a very short time and was able to convince my insurer with the photos he took and the explaintion of work that the roof work should be covered under my insurance. It was quite a savings.
Overall the experience was a good one. There was a delay due to an incorrect order size that pushed the completion behind another two months. It's not clear whose mistake that was (the roofing company or the skylight company) but it was corrected as soon as possible.
I was very impressed with the quality of the work, the knowledge of the employees as well as work ethic.
All I can say is "very professional and organized"! From inside of the office to the outside crew. From start to finish.
The whole process was seamless in a difficult build.
The estimate from Mr. Roofing was the most thorough and detailed of all the estimates I received. While the price was on the higher end, after all my interactions with other potential roofers I was very confident in moving forward with Mr. Roofing. The sales rep was responsive to my multiple inquiries and very knowledgeable, taking time to reply in depth about the questions I had regarding the estimate and how it compared to the others I received. When the work was being done, the job site supervisor was excellent about keeping me informed, keeping everything on time, and went above and beyond with clean-up and requests I had along the way. I have already recommended Mr. Roofing to neighbors who asked about my experience.
Overall, the service has been great. There has been an issue with communication and under the scene issues that couldn't have been helped. There are some unresolved issues, but I can't fault the customer service team for their intention to resolve the outlined issues.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mr. Roofing, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys