A neighbor referred this company to us. We feel the company does take responsibility for the work contracted and has very nice personnel. The only glitch was getting a warranty for the work. After several phone calls and an e-mail to the salesman, we finally got one.
Before I started my roofing project, I contacted several roofing contractors in the Bay Area trying to find a good solution for my unique needs. Mr. Roofing was by far the most knowledgeable and offered me a very cost effective solution which nobody else could come up with. I was impressed with the professionalism of the work team. Thank you for the job well done!
Great service from initial request for bid to completion of project.
Areas Of Satisfaction - There was an unexpected rain storm and the crew came out at 3am on Saturday night to make sure the torn up roof didn't leak profusely. They did this without being asked to come so it was very appreciated.
They did an excellent job.
Very professional and courteous
Yes, they were recommended by my neighbor.
4 Stars. Yes, I would recommend MR Roofing. I would have rated MR Roofing as 5 Stars but due to lack of detail regarding the Velux skylight (see section 11), I deducted 1 Star.
I had a great experience....start to finish.
Project Manager Roberto was outstanding. He kept us in the loop for every turn in the process. He reached out to the neighbors before starting and throughout the process. His team was friendly and efficient. They always came to the door masked and followed all distancing protocols. Oh yeah, the roof looks terrific too.
Neighbors on either side lated told me how impressed they were with the professionalism of those doing the work. They were quiet (no music or yelling,) very courteous and offered to sweep of the neighbors' yards. They left our yard, garage, and driveway cleaner then they found it.
He did a good job on my roof and I referred him to one of my neighbors and he did a good job on his roof too. Both of us are very satisfied.
I was very satisfied with the work they did. I would highly recommend them to anybody who needs a roof.
I already have.
Job done on time - area kept clean - everyone very helpful and courteous - would recommend to everyone
The whole experience was great - I understood how their scheduling works and they showed up as promised. This is the second home I have used Mr. Roofing for - i would absolutely recommend them to anyone. A special shout-out to the polite and effective ladies in the office; they made me feel taken care of throughout the process.
Mike and the team were great!
Quality job, on time and on schedule. Recommended!
Although there was some complicated decision making on my part, once I decided what needed to be done Mr. Roofing came through with excellent timing - repairing a leak before the rains began. With little time to spare Eloisa took care of scheduling my job perfectly. Mike Odynski was very patient with me as I navigated through the possible repairs, including solar paneling and an insulated roof, to finally decide on a relatively simple patch. What was a very bad leak in my roof last year is now holding up great!
I will recommend Mr. Roofing but also let folks know that they are the most expensive.
Areas Of Satisfaction - Once the work started, it was done very quickly and ahead of schedule, and was not obtrusive for any of the residents. Which was great!!
My experience with Mr. Roofing was positive from start to finish! They were able to accommodate our tight schedule and Ricardo and Eloisa were bright points in the entire process. Everything looked great and I’ll find out more after the upcoming rainy season!
Ricardo was a pleasure to work with.
Mr. Roofing has been my "Go-To" company for roofing, skylights, and solar installations. I initially met them at a home show to give me an estimate to install our solar panels. Their estimate was fair, their representative was thorough, honest, and not pushy, and the completed job went well as planned. I've used them since for a skylight, an apartment building roof, and our home roof (terra cotta tiles). All jobs were completed very professionally, clean, and they evn took good care of our neighbors' areas. If anyone needed a good contractor for anything related to the top of their building, I wouldn't hesitate to call Mr. Roofing and their staff!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mr. Roofing, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys