The quality and service were absolutely phenomenal. The only reason I would subtract 2 points is because the price is higher than some competitors.
Expectations of the project were communicated from beginning to completion
All folks at Mr. Roofing are incredible, and I wish other services could match their customer care, expertise, and craftsmanship. From the first call to the contract review to the installation team, I cannot say enough good things about each one of the folks other than I highly recommend them and will use their services in the future.
Work professionally done. High quality.
I am very pleased with their work.
Mr Roofing solved first time a persistent leak on a complex design (rooftop deck) that our prior contractor had failed to solve in multiple attempts over a two year period! They beat their promised timeline, and even showed up on short notice several times after the project was completed and fully paid to coordinate details with other contractors working on the site. Highly recommend!! Will definitely use them again if the need arises.
Mr. Roofing uses very specific material that would not be right for certain types of roofs so whether I'd recommend them would be dependent on that.
Thorough, affordable, courteous--I highly recommend!
Staff extremely professional; prompt, went 'above and beyond' in notifying my neighbors about the duration of the project with their contact information. The project manager had customized a scalloped border between the roof edges of one neighbor's and mine, which he showed both of us prior to installing it.
I called Mr. Roofing for this job because of the new roof I had installed on my home. This time, the call was for my rental home, which during the storm on October had a leak into my garage and kitchen. Both times, Mr. Ricardo Molina was my contact from Mr. Roofing. And both times he was very clear about the work to be done, materials, best practices and time frame. This time, he again came in a very short time and was able to convince my insurer with the photos he took and the explaintion of work that the roof work should be covered under my insurance. It was quite a savings.
Overall the experience was a good one. There was a delay due to an incorrect order size that pushed the completion behind another two months. It's not clear whose mistake that was (the roofing company or the skylight company) but it was corrected as soon as possible.
I was very impressed with the quality of the work, the knowledge of the employees as well as work ethic.
All I can say is "very professional and organized"! From inside of the office to the outside crew. From start to finish.
The whole process was seamless in a difficult build.
The estimate from Mr. Roofing was the most thorough and detailed of all the estimates I received. While the price was on the higher end, after all my interactions with other potential roofers I was very confident in moving forward with Mr. Roofing. The sales rep was responsive to my multiple inquiries and very knowledgeable, taking time to reply in depth about the questions I had regarding the estimate and how it compared to the others I received. When the work was being done, the job site supervisor was excellent about keeping me informed, keeping everything on time, and went above and beyond with clean-up and requests I had along the way. I have already recommended Mr. Roofing to neighbors who asked about my experience.
Overall, the service has been great. There has been an issue with communication and under the scene issues that couldn't have been helped. There are some unresolved issues, but I can't fault the customer service team for their intention to resolve the outlined issues.
Overall, Mr Roofing did an excellent job with our roofing and solar installation, so I would recommend them to others. There were some areas that could be improved regarding communication and resolution of issues, which took a bit longer than I expected. There were a few occasions when things went wrong, for example the roof wasn't sealed properly over the weekend while it was under construction, and we had water leaking into the house, but Roberto came out in the middle of the night to fix it. We haven't had any issues since the roof was finished though, and it looks excellent and well constructed - hopefully it will last a long time!
They were recommended by a friend. A team member checked our roof with a drone and said it did not need replacement. Most roofers would have said we need a new roof. They did cover our garage roof with a strong material. Everything done on time (actually earlier) and correctly. Very professional and friendly group.
The team that worked on my roof was very efficient.
Their quality of work and service was top-notch.
Mike was incredibly helpful and available. The crew was very communicative and capable.
Mr. Roofing explained to me about the process of the project, which had prepared me for what to expect in the weeks to come after their work on the project began. whenever I had a question, I called the staff/crew on the project and they had always answered my questions.
Mr. Roofing has done several jobs for us and it was all done skillfully and in a timely fashion. I would definitely use them again.
There is some dripping from the roof onto my porch, which was not happening before the project
A neighbor referred this company to us. We feel the company does take responsibility for the work contracted and has very nice personnel. The only glitch was getting a warranty for the work. After several phone calls and an e-mail to the salesman, we finally got one.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mr. Roofing, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys