The building and plumbing men were prompt and professional. Unfortunately, the grab bar in the walk-in was placed on the wrong side - another was installed, and I decided it was fine. The curved rod for my hall bath was placed so the door banged into it - it really should have been placed about 3 inches higher to avoid the door engaging the rod. The curved rod was replaced by a straight one. I did not want the holes for the road 'plugged' as I thought it would look messy - not a look I would want after spending $34,000 for both units. So no, I did not receive what I ordered so Mad City thought it would be in their best interest to offer me a $100 gift card to placate me. Not sure what Mad City saved to not replace three side walls - a bit more than $100 bucks, I am sure. I give the rating an eight as the baths are beautiful - the walk in is suburb. $100 is downright cheap on your part and I believe you should reconsider.

From start to finish we were impressed with how easy the process was and how professional everyone was. We were impressed with how quickly you responded within a few minutes to us filling out an online request to coming out 2 days later to show us the product. We were impressed that a field manager came out both days of installation to check on things. We couldn’t be happier and will definitely recommend Mad City to friends and family

I do recommend, I would just cation them on the pressure to sign immediately.

The process was not as smooth as they made it seem. There were things we were told that were not truthful.

Very professional and did an excellent job and cleaned up very well after themselves.

I was completely satisfied with the installation and how quickly the task was accomplished.

Alex arrived at 7:59 am and gave us a quick "run down" of what was going to take place. He immediately began work and didn't stop all day. He had us come into the bathroom to inquire about shelf heights and a couple of other simple items. We were able to ask him questions to clarify our simple questions. He was professional as well as very friendly.

On time, neat with clean up, great job & nice workers

I was impressed with the presentation and information about the company in our first introduction to the company. Unlike our usual decision making, we made the decision to go with the company and did not interview other candidates.

The sales pitch made it sound like a superior finish but was spendy and wouldn’t likely do it again for the price.

Our sales person was great, we felt comfortable with our decision. The installation was great and I love our new shower

I would

Good communication, good warranty good people to work with.

Great communication, service, etc. Installer and sales employees were professional and informative.

Friendly and knowledgeable staff with good quality service

We appreciated Travis's attention to detail, friendliness, & willingness to answer all of our questions! He was also very prompt.

Open communication

I’m likely to recommend just because of how smooth everything went as far as getting people here and getting it done as I was told

Home improvements are pricey, but you get what you pay for. The installer was knowledgeable and knew his stuff.

Installers were fantastic , did a fantastic job!!!

So far, so good.

George went above and beyond to make sure the job stayed on schedule after the city inspection was a day late in showing up

Love my beautiful shower!

I was very happy with everything from start to finish. The install was longer than anticipated, taking 2 days to complete rather than 1 day, which was of no fault of anyone at Mad City. Our installer Kjell, was absolutely fabulous in everything he did and I highly recommend him for any project he would be assigned to do on any job that is assigned to him.

Great services, polite