Overall a great experience!
They did an excellent job on the installation.
I have already recommended MSS to a friend! MSS was recommended to me by a friend. No pressure sales and great follow-up and installation team.
The installation was done quickly and efficiently.
Michigan Solar Solutions was largely outstanding. The only negative was our sales experience I think. It wasn't awful or anything, Ryan del Gaudio was our sales rep. But after we signed the agreement I felt things just fell off a bit and it was frustrating for sure. We had the home inspection and out of it we decided to replace the electrical panel to 200 Amp and make some other improvements. The electricians quoted $2700 for the job, and that was all I got. On August 2nd I asked what that gets broken down by item, which isn't an unusual question, since we had the panel replaced about four years ago and it was about $1000. I thought it would be an easy question, and was being asked to sign an updated contract, but wanted to know what all was in that $2700. Two days later I asked if Ryan had heard from the electrician the cost break down, supposedly no answer. Two more days, and I had to follow up again (So it is now August 6th when I sent that question). It wasn't until August 9th, one week after I first asked what the cost breakdown was, that I heard back from Ryan. He said he got a response and it was just "There are various costs, like permits and inspection, and parts". Well, yeah, that is obvious but seems like he didn't actually ask. If I am being charged an amount then it had to come from somewhere, and $2700 isn't some insignificant amount, in a week I couldn't get a cost breakdown for the planned electrical upgrades, and I never actually did. I wanted this to move ahead so I signed the updated contract. But to say I was upset is an understatement.
There were other instances as well of no response to questions, requiring multiple follow ups.
These were small bumps overall in the over three months in all it took getting the system installed, and I know MSS has other customers. Everyone else I dealt with though as I said was great. I don't have much else to say aside from the notes I left below. I would still recommend MSS, just possibly look at having someone work with someone else on the sales front. I shouldn't feel like I am just tossed aside once the contract is signed and I need help.
I was extremely pleased with Michigan Solar Solutions and would not hesitate to recommend them to anyone.
All around great experience!
Michigan Solar Solutions did an excellent installation.
I am very concerned about Climate change and felt that the efforts I was making to reduce my carbon footprint were not enough. Since installing my Solar Panels I have greatly reduced my electric needs, my last electric bill for Sept was $9.25 I feel that I am now doing my share to help our planet and the system is almost paying for it's self
Outstanding service and quality products.
Everyone was straightforward and knowledgeable, also easy to contact when needed.
MSS did all the leg work for me. They dealt with Consumers, all permits, all inspections, they scheduled everything, I didn’t have to do anything. I highly recommend MSS!
They were fantastic from design to the installation. And even after the fact with checking in with us.
I had a great experience. They were very transparent and great with communication. I felt like I always had someone that I could get in touch with that knew what was going on and that was great.
Going into this there's a lot of bureaucratic comments in this day in age. As a homeowner, I didn't know where to begin with this project. They handled all of it for me and did it efficiently.
We have had our solar panels for about 6 months and are very pleased with their performance! They look great and our utility bills are much smaller. AND, most importantly, our solar panels are providing electricity without sending carbon into the atmosphere.
Michigan Solar Solutions did a great job with the installation, and as I am very technical (I'm an electrical engineer) I had a lot of questions. MSS answered them and allowed me to fully analyze if solar worked for me. Their sales person Brad was open and patient as I worked through my decision. Other companies tried to "sell" me on their solution with flashy logos and "deals", but hid a lot of information so I could not do the analysis. MSS gave me what I needed, and I would very much recommend them in the future. And when I was done, they were the best value for what I needed.
The installation crew was knowledgeable and excited about the project.
I have already recommended to neighbors and friends.
Michigan Solar did a great job installing our 36 panel array.
...And already have recommended you to three of our closest friends, who will be contacting you if and when they lift the cap on solar again. Thank you.
They did a good job for a very reasonable price for the equipment ordered.
Areas Of Satisfaction - I believe you can never know how good a company is until something goes wrong. I feel like we had a our share of problems; DTE application, battery installation, and Tesla firmware issues, but MSS was very quick to respond and troubleshoot the problem even after they had received the final payment.
Current Referrals - I am new to Michigan, but if my neighbors want solar, I will pass along their information.
Recognized Excellence - John, in sales, was very responsive to all my issues. He returned calls at hours I was not expecting him to be working, even over the holidays. Jacob, their EE, was very helpful in the sales process and troubleshooting our system.
Arrived on the installation date at 7:50 AM with a crew of about eight. Said they'd arrive between 8-9 Despite obstacles like electrical inspection issues they got the job done in minimal time. Every employee I dealt with was courteous and proffessional.
Areas For Improvement - Met all my expectations and then some
Areas Of Satisfaction - They got the job done before the deadline of December 31st despite the Michigan winter that was problematic to say the least.
Recognized Excellence - Randy Arnold from start to finish always responded to any of my questions or concerns.
Areas Of Satisfaction - I am most satisfied with Michigan Solar Solutions for their conflict resolution. Any conflicts I had were easily resolved. The office staff was pretty good at responding quickly even though it took long time with emailing back and fourth they were great at solving problems.
Recognized Excellence - I would like to recognize Dawn and Randy. They handled everything pretty professionally and I congratulate them on everything they are able to do. The electrical contractor was really good as well.
Very good service and friendly staff. Id highly recommend to anyone looking to have solar installed.
Areas Of Satisfaction - Dealing with the permitting and applications to DTE. They made the process very easy.
Recognized Excellence - Randy was great and so was the install team. They talked me through all the options for routing wiring and the disconnect box.
Areas Of Satisfaction - Ease of project - they handled nearly everything.
Areas Of Satisfaction - The communication was very well received and all my questions were answered.
Recognized Excellence - Jacob did a great job and was very professional. Don Wright was very helpful as well.
Michigan solar solutions took care of all the complicated interactions with the power company,township zoning and inspectors. I got regular updates and approvals were very fast..most important, system is producing !Thank you MSS..
Great team to work with, and excellent product!
Areas Of Satisfaction - The communication was always extremely fast and efficient. In addition, the product chosen seems to be very high quality and clearly installed professionally.
Recognized Excellence - Dave and Jason were both fantastic. As was Dale when he ended up involved.
Solar probably doesn't make sense for everyone but if you decide to go the solar route, I think you'll be satisfied with the MSS team.
Areas Of Satisfaction - The overall process took awhile, as I was warned but I was really impressed that once they were able to start installation, how much they got done in just a couple days, for this size project.
I have already recommended Michigan Solar Solutions to several interested neighbors.
Our sales rep was extremely informative and honest about the entire process and system suggestions. We could not be happier with the entire process and love seeing the solar meter sending power back to Consumers.
The Installation is clean and simple and works. I am happy with the crew and their work. Troy was patient with my questions and provided the information I requested. Thanks MSS.
They were just awesome.
Lead Source - We found them through a Google Search.
Areas Of Satisfaction - The installation crew was amazing. They were absolutely fantastic.
Additional Comments - They were just awesome.
If your looking to go solar this is the company to go with. They are very knowledgeable about the products they sell and are great on explaining everything you need to know about your system.
Flawless experience from beginning to end. Would highly recommend!
They are very professional and know their business.
Lead Source - I heard about them through a solar user group. The information was from Great Lakes Renewable Association.
Areas Of Satisfaction - I was most satisfied with the installation and the original sales group.
They were very professional, knowledgeable, and easy to work with. Everything was installed quickly and is working as advertised. Very happy and would highly recommend.
Recognized Excellence - Derek Domin was a pleasure to work with.
They are a fantastic group to work with.
Lead Source - I heard about Michigan Solar Solutions through my son.
Areas Of Satisfaction - I was satisfied with the overall experience. I don't think there were any bad experiences what so ever. They didn't fall short anywhere.
Recognized Excellence - I would like to recognize Shay.
They are a great company to work with.
Lead Source - I heard about Solar Solutions because I have seen the company on the side of the road and we decided after several months of driving by we should stop in there, and we finally did.
Areas For Improvement - They fell short of my expectations because there was one miscommunication between Solar Solution and the company where I borrowed my money from. Once Troy was made aware of that he handled it immediately. He assured me they were putting a different system in or a check system so it wouldn't happen to someone else.
Areas Of Satisfaction - I was satisfied because they were so friendly and knowledgeable. They kept everything clean and were polite. Everything was great and I really felt comfortable with them around.
Current Referrals - The people that have been interested I have already given Troy's card or number to. I cannot tell you their address or names. They just stopped by and looked at the system.
Recognized Excellence - I would like to recognize Troy because he has been on top of everything.
We had a tremendously positive experience with Michigan Solar Solutions. From our first meeting to the very end of the project, we were very happy with the knowledge, professionalism, and quality of the work done. Could not be more satisfied with Michigan Solar Solutions.
I'm very happy with the entire process.
Lead Source - I heard about them from a web search.
Areas For Improvement - There were a couple of little snags, but they quickly resolved them.
Areas Of Satisfaction - I was most satisfied with the fact-finding stage at the beginning the process. I had questions about how the Solar Solutions works, and they provided data for all of their answers to the questions I had asked.
Current Referrals - I have already referred a couple of people to them.
Recognized Excellence - Both Randy and Mark provided exceptional service.
They were very clean, knowledgable and answered all of our questions when they were here. We were very pleased with their service.
Lead Source - I heard about them from seeing solar panels in someone's yard and he referred us to Michigan Solar Solutions.
Areas Of Satisfaction - I was most satisfied with the installation crew's work performance. They worked hard and got it all done in one day.
Recognized Excellence - I would recognize Troy Bracke for his exceptional service.
Areas Of Satisfaction - They way they took care of everything in an open manner. Felt like I could trust them.
Recognized Excellence - The whole team but Jerry Sciborek in particular.
Areas Of Satisfaction - Quick installation. They weren't exaggerating when they said the entire array could be assembled in a little over a day.
Recognized Excellence - Troy and Kilian Bracke
It was an excellent experience! They were highly professional! They expedited everything! I did not have to do anything but let them take over! They did their job very well!
Lead Source - Michigan Solar Solutions has signs up around town, and I stopped in their office to check out what they had.
Areas Of Satisfaction - I was satisfied with the fact that I did not have to do a lot of heavy lifting myself. Everything was done through the internet! They had it all set up for me!
Recognized Excellence - I would like to recognize Troy, the salesperson, for his exceptional service! He was very good! He took time off on the weekends to stop by and answers my questions! He was extremely knowledgable and personable!
Lead Source - From our building contractor, Chris Wyse.
Areas For Improvement - We were very pleased.
Areas Of Satisfaction - The education we received along the way was stellar, and the work was first-rate.
Recognized Excellence - Mark, the owner.
I can't imagine how it could have been done better. Very professional, very informative, very friendly! Great job.
I've recommended Michigan Solar Solutions to 8 people thus far.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Michigan Solar Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys