I believe you can never know how good a company is until something goes wrong. I feel like we had a our share of problems; DTE application, battery installation, and Tesla firmware issues, but MSS was very quick to respond and troubleshoot the problem even after they had received the final payment.
I am new to Michigan, but if my neighbors want solar, I will pass along their information.
John, in sales, was very responsive to all my issues. He returned calls at hours I was not expecting him to be working, even over the holidays. Jacob, their EE, was very helpful in the sales process and troubleshooting our system.
Arrived on the installation date at 7:50 AM with a crew of about eight. Said they'd arrive between 8-9 Despite obstacles like electrical inspection issues they got the job done in minimal time. Every employee I dealt with was courteous and proffessional.
Met all my expectations and then some
They got the job done before the deadline of December 31st despite the Michigan winter that was problematic to say the least.
Randy Arnold from start to finish always responded to any of my questions or concerns.
I am most satisfied with Michigan Solar Solutions for their conflict resolution. Any conflicts I had were easily resolved. The office staff was pretty good at responding quickly even though it took long time with emailing back and fourth they were great at solving problems.
I would like to recognize Dawn and Randy. They handled everything pretty professionally and I congratulate them on everything they are able to do. The electrical contractor was really good as well.
Very good service and friendly staff. Id highly recommend to anyone looking to have solar installed.
Dealing with the permitting and applications to DTE. They made the process very easy.
Randy was great and so was the install team. They talked me through all the options for routing wiring and the disconnect box.
Ease of project - they handled nearly everything.
The communication was very well received and all my questions were answered.
Jacob did a great job and was very professional. Don Wright was very helpful as well.
Michigan solar solutions took care of all the complicated interactions with the power company,township zoning and inspectors. I got regular updates and approvals were very fast..most important, system is producing !Thank you MSS..
Great team to work with, and excellent product!
The communication was always extremely fast and efficient. In addition, the product chosen seems to be very high quality and clearly installed professionally.
Dave and Jason were both fantastic. As was Dale when he ended up involved.
Solar probably doesn't make sense for everyone but if you decide to go the solar route, I think you'll be satisfied with the MSS team.
The overall process took awhile, as I was warned but I was really impressed that once they were able to start installation, how much they got done in just a couple days, for this size project.
I have already recommended Michigan Solar Solutions to several interested neighbors.
Our sales rep was extremely informative and honest about the entire process and system suggestions. We could not be happier with the entire process and love seeing the solar meter sending power back to Consumers.
The Installation is clean and simple and works. I am happy with the crew and their work. Troy was patient with my questions and provided the information I requested. Thanks MSS.
They were just awesome.
We found them through a Google Search.
The installation crew was amazing. They were absolutely fantastic.
They were just awesome.
If your looking to go solar this is the company to go with. They are very knowledgeable about the products they sell and are great on explaining everything you need to know about your system.
Flawless experience from beginning to end. Would highly recommend!
They are very professional and know their business.
I heard about them through a solar user group. The information was from Great Lakes Renewable Association.
I was most satisfied with the installation and the original sales group.
They were very professional, knowledgeable, and easy to work with. Everything was installed quickly and is working as advertised. Very happy and would highly recommend.
Derek Domin was a pleasure to work with.
They are a fantastic group to work with.
I heard about Michigan Solar Solutions through my son.
I was satisfied with the overall experience. I don't think there were any bad experiences what so ever. They didn't fall short anywhere.
I would like to recognize Shay.
They are a great company to work with.
I heard about Solar Solutions because I have seen the company on the side of the road and we decided after several months of driving by we should stop in there, and we finally did.
They fell short of my expectations because there was one miscommunication between Solar Solution and the company where I borrowed my money from. Once Troy was made aware of that he handled it immediately. He assured me they were putting a different system in or a check system so it wouldn't happen to someone else.
I was satisfied because they were so friendly and knowledgeable. They kept everything clean and were polite. Everything was great and I really felt comfortable with them around.
The people that have been interested I have already given Troy's card or number to. I cannot tell you their address or names. They just stopped by and looked at the system.
I would like to recognize Troy because he has been on top of everything.
We had a tremendously positive experience with Michigan Solar Solutions. From our first meeting to the very end of the project, we were very happy with the knowledge, professionalism, and quality of the work done. Could not be more satisfied with Michigan Solar Solutions.
I'm very happy with the entire process.
I heard about them from a web search.
There were a couple of little snags, but they quickly resolved them.
I was most satisfied with the fact-finding stage at the beginning the process. I had questions about how the Solar Solutions works, and they provided data for all of their answers to the questions I had asked.
I have already referred a couple of people to them.
Both Randy and Mark provided exceptional service.
They were very clean, knowledgable and answered all of our questions when they were here. We were very pleased with their service.
I heard about them from seeing solar panels in someone's yard and he referred us to Michigan Solar Solutions.
I was most satisfied with the installation crew's work performance. They worked hard and got it all done in one day.
I would recognize Troy Bracke for his exceptional service.
They way they took care of everything in an open manner. Felt like I could trust them.
The whole team but Jerry Sciborek in particular.
It was an excellent experience! They were highly professional! They expedited everything! I did not have to do anything but let them take over! They did their job very well!
Michigan Solar Solutions has signs up around town, and I stopped in their office to check out what they had.
I was satisfied with the fact that I did not have to do a lot of heavy lifting myself. Everything was done through the internet! They had it all set up for me!
I would like to recognize Troy, the salesperson, for his exceptional service! He was very good! He took time off on the weekends to stop by and answers my questions! He was extremely knowledgable and personable!
From our building contractor, Chris Wyse.
We were very pleased.
The education we received along the way was stellar, and the work was first-rate.
Mark, the owner.
I can't imagine how it could have been done better. Very professional, very informative, very friendly! Great job.
I've recommended Michigan Solar Solutions to 8 people thus far.
The crew worked very well and quickly together.
I was impressed with how organized they were and how well they worked together. The crew worked very well and quickly together.
I was most satisfied with how they worked. They've clearly worked together for a while.
I would like to recognize the electrical.
I would like to recognize Trina Carpenter and Derek for their exceptional service. Trina was great and Derek did a really nice job too. They were extremely personable and they knew their product and how the product could work practically. In other words, "this is what you need truly, to reach the energy savings that you desire." They spent a lot of time on site making sure that it would work for our situation.
MSS is exceptionally knowldgabe and professional. They were able to explain everything you want or need to know in very easy terms or as technical as you want. Extremely satisfied with the whole process.
Sales - easy no pressure approachInstall - quick, professional, very well organizedPost install follow up - polite and customer oriented
Pleased beyond belief with the experience. We have dealt with numerous companies and contractors over 30 years of home ownership and this team set a new standard by orders of magnitude.
Everything was great from start to finish. I am very happy with my solar array and would recommend Michigan Solar Solutions without reservation.
First rate in every way. I highly recommend MSS.
Every stage of the project was handled well by the core staff. We are very happy with the installation and generally with the process. There were some glitches with coordinating between the city inspector and the utility, but MSS worked to resolve those and we switched on well before the deadline.
Installation is a complex process, and MSS really walked us through that well. The panel installation went really well. I also liked the shots from Ray's drone - it was cool to see the array from the air like that!
I really appreciated Ray Myers' work - he drove over several times, including one unfortunate trip where we couldn't turn the power on.
Overall a good value. I believe they are on the high side but reasonable. The old saying, you get what you pay for. The company will monitor my system forever. Once it is out of warranty then I will have to pay for parts and service but the warranty is 15 to 20 years depending on the part that fails. The system should last 40 years.
Very responsive to my questions and they kept on top of my problems with Consumer Power. Consumer Power had issues with the power they were providing and Michigan Solar Solutions discovered the issue and kept on Consumer Power until the problem was resolved.
The four people I dealt with, Debbie, Dawn and the two installers were all exceptional and responsive to my questions and needs. I also thought that Dale the contract electrician was exceptional and really knew his business. Dale had to prove to the county inspector that the inspector was wrong.
There's a steep learning curve when it comes to choosing a solar company. However, from day one I was pleased with Michigan Solar Solutions. I never felt pressured or rushed. They answered my questions regularly and instilled a "customer first" attitude. I have already recommended them to several friends and family members.
Their patience and willingness to make sure I was happy.
A meeting sponsored by the Huron River Watershed Council and the Clean Energy Coalition through The Ann Arbor Solar Club.
MSS worked through the particular problems of my solar installation and found solutions.
From the start to finish Michigan Solar Solution was extremely professional. They provide everything exactly as they stated. They took care of everything from the installation to coordinating with the building department. I will recommend them to everyone!
No more electric bill!!!
They were very helpful. They did a great job and I was very happy with everything that they did.
I couldn't have done this without Michigan Solar Solutions. This was an option for me only because of them. My only issue is, why isn't there other programs like this?
They were great about communicating with me every step of the way.
Karl Hercula was terrific and explained the process very clearly.
Great company to work with! Very knowledgeable! That really helped us pull the trigger. We are very happy!
The communication and followthrough was great, in spite of a rapid change in the weather.
Working with Michigan Solar Solutions was probably the most satisfying, efficient, and easy home improvement project we have ever embarked upon. From the first meeting with a representative to the follow-up after installation, everything went so smoothly! When we had questions, they were promptly answered. We got status reports frequently as the project progressed. Each member of the installation team was knowledgeable and competent. And now we are generating power!
They surpassed the agreed upon schedule, finding time to install our panels before we had hoped they could.
They exceeded our expectations
They were excellent in all aspects
We have passed information to neighbors!
Karl, our lead installer, was great (as was his team)! The electrical contractors did a great job solving some minor problems. Jerry, our sales representative, was very nice and helpful. And Debbie, our project manager, was great at keeping us in the loop. We were very impressed!
I am most satisfied with their responsiveness and knowledge about what the product can give the customer.
I would like to recognize everyone, because they did a good job.
I think they did a great job. Their customer service was fantastic. I would recommend them to just about anyone.
I researched them on the internet.
They did not fall short of anything. I was very impressed with everything they did.
I was most satisfied with my salesman. He was knowledgeable and took the time to visit. He told me what I need to do prior to the installation which was very helpful to me.
I would like to recognize Robert D. my sales professional and the installers who were fantastic.
I am very happy and pleased with everything.
I was satisfied with everything. They were on time and ahead of schedule.
Troy was very professional. I feel he did a great job and he is very honest.
I was very pleased with Michigan Solar Solutions and they exceeded all my expectations.
I was most satisfied with the performance of the equipment.
Karl, the lead installer, provided me with exceptional service.
I was most satisfied with the way they handled everything. It required nothing of me except to take a picture of the attic. They make it very straight forward and there are no surprises.
One thing they could do to improve. On the application there is an area for reports, and I think it would be better if they had a few prepared reports. He had one after the fact when he came out, but I forgot afterwards and it would be nice to have a button to push that would tell you. It was all very good, well done and very professional.
I am so happy with the end to end service I received with Michigan Solar. They were in contact with me whenever it was needed, they were very knowledgeable and helpful, and they were enthusiastic about their product. I was glad I didn't have to get the permits and contracts by myself, and glad they led me through it step by step. Very happy with the process and the outcome!
Brennan and Debbie!! Great job guys! With me every step of the way.
the Michigan based crew did outstanding work and was very easy to do business with. Promised savings are coming true!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Michigan Solar Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys