Efficient, informative and through service provider
Devices are still not working. Have not completed the full approvals and interconnect process yet.
All the positive experiences were wiped out after I made the final payment. No follow-up with DTE, the system did not work and was not ready when DTE did show up, no follow-up with the monitoring company, no responses to my emails and phone calls. So disappointed.
So easy to work with. They explained everything in great detail and the process was so easy!
Theyve worked very hard. City turned down 2 designs
I have already recommended to all my curious friends to go with Michigan Solar Solutions as I found the process to be very helpful and they did a lot to eliminate stress through the whole process.
I'm unsure. While the system ultimately works well, installation was delayed and problematic.
MSS did a very good job keeping to the schedule outlined when the system was ordered. And the installation was done in a timely, professional manner. The weakest part of the process was a lack of status reports between the time of the order to when MSS was ready to schedule installation. But calling and talking to people there provided the status.
This was my 2nd project with MSS. Everyone who works there keeps you informed of what's going on and if they don't know, they will find an answer for you. I do plan on using them for a 3rd project and maybe even a 4th project, but a 3rd one for sure. All the people are great to work with.
The experience with Michigan Solar Solutions has been fantastic! Our sales representative - Dave Brock - was very informative and answered all of our questions. We never once felt pressured to purchase. We were given a variety of options to fit our budget, and we feel comfortable and confident with the well-informed choices we made. The installers were very professional, kind and courteous! From the site survey to the final electrical installation - the crews were respectful of our home, worked efficiently, and cleaned up their work areas. The communication with the administrative/office staff has been wonderful - very responsive and proactive when dealing with our energy provider (DTE). Overall, it has been a wonderful experience and we highly recommend Michigan Solar Solutions!
I found the work done by Michigan Solar Solutions to be very commendable. I have and will continue to tell others about the work done for me. The installation here was a little complicated due to the placement on the panels (on an outbuilding) so there was more consideration of the wiring and PVC pipe placement. Everything went well, however, and if there was any real difficulty, I was not aware. The electricians made everything work. Just now, I'm waiting for the last steps with DTE paperwork and then I'll be mostly untethered from them. Thank you, Michigan Solar Solutions for making this big change happen for me!
Michigan Solar Solutions treated us very well, really knew how to get things done, and provided us with the state of the art system that we were looking for. Other companies were less responsive, gave us the sense that we were not a big enough client for them, and they did not seem to understand our particular needs. The installation experience with Michigan Solar Solutions went very smoothly, and so far we are very happy.
Overall a great experience!
They did an excellent job on the installation.
I have already recommended MSS to a friend! MSS was recommended to me by a friend. No pressure sales and great follow-up and installation team.
The installation was done quickly and efficiently.
Michigan Solar Solutions was largely outstanding. The only negative was our sales experience I think. It wasn't awful or anything, Ryan del Gaudio was our sales rep. But after we signed the agreement I felt things just fell off a bit and it was frustrating for sure. We had the home inspection and out of it we decided to replace the electrical panel to 200 Amp and make some other improvements. The electricians quoted $2700 for the job, and that was all I got. On August 2nd I asked what that gets broken down by item, which isn't an unusual question, since we had the panel replaced about four years ago and it was about $1000. I thought it would be an easy question, and was being asked to sign an updated contract, but wanted to know what all was in that $2700. Two days later I asked if Ryan had heard from the electrician the cost break down, supposedly no answer. Two more days, and I had to follow up again (So it is now August 6th when I sent that question). It wasn't until August 9th, one week after I first asked what the cost breakdown was, that I heard back from Ryan. He said he got a response and it was just "There are various costs, like permits and inspection, and parts". Well, yeah, that is obvious but seems like he didn't actually ask. If I am being charged an amount then it had to come from somewhere, and $2700 isn't some insignificant amount, in a week I couldn't get a cost breakdown for the planned electrical upgrades, and I never actually did. I wanted this to move ahead so I signed the updated contract. But to say I was upset is an understatement.
There were other instances as well of no response to questions, requiring multiple follow ups.
These were small bumps overall in the over three months in all it took getting the system installed, and I know MSS has other customers. Everyone else I dealt with though as I said was great. I don't have much else to say aside from the notes I left below. I would still recommend MSS, just possibly look at having someone work with someone else on the sales front. I shouldn't feel like I am just tossed aside once the contract is signed and I need help.
I was extremely pleased with Michigan Solar Solutions and would not hesitate to recommend them to anyone.
All around great experience!
Michigan Solar Solutions did an excellent installation.
I am very concerned about Climate change and felt that the efforts I was making to reduce my carbon footprint were not enough. Since installing my Solar Panels I have greatly reduced my electric needs, my last electric bill for Sept was $9.25 I feel that I am now doing my share to help our planet and the system is almost paying for it's self
Outstanding service and quality products.
Everyone was straightforward and knowledgeable, also easy to contact when needed.
MSS did all the leg work for me. They dealt with Consumers, all permits, all inspections, they scheduled everything, I didn’t have to do anything. I highly recommend MSS!
They were fantastic from design to the installation. And even after the fact with checking in with us.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Michigan Solar Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys