...And already have recommended you to three of our closest friends, who will be contacting you if and when they lift the cap on solar again. Thank you.
They did a good job for a very reasonable price for the equipment ordered.
Areas Of Satisfaction - I believe you can never know how good a company is until something goes wrong. I feel like we had a our share of problems; DTE application, battery installation, and Tesla firmware issues, but MSS was very quick to respond and troubleshoot the problem even after they had received the final payment.
Current Referrals - I am new to Michigan, but if my neighbors want solar, I will pass along their information.
Recognized Excellence - John, in sales, was very responsive to all my issues. He returned calls at hours I was not expecting him to be working, even over the holidays. Jacob, their EE, was very helpful in the sales process and troubleshooting our system.
Arrived on the installation date at 7:50 AM with a crew of about eight. Said they'd arrive between 8-9 Despite obstacles like electrical inspection issues they got the job done in minimal time. Every employee I dealt with was courteous and proffessional.
Areas For Improvement - Met all my expectations and then some
Areas Of Satisfaction - They got the job done before the deadline of December 31st despite the Michigan winter that was problematic to say the least.
Recognized Excellence - Randy Arnold from start to finish always responded to any of my questions or concerns.
Areas Of Satisfaction - I am most satisfied with Michigan Solar Solutions for their conflict resolution. Any conflicts I had were easily resolved. The office staff was pretty good at responding quickly even though it took long time with emailing back and fourth they were great at solving problems.
Recognized Excellence - I would like to recognize Dawn and Randy. They handled everything pretty professionally and I congratulate them on everything they are able to do. The electrical contractor was really good as well.
Very good service and friendly staff. Id highly recommend to anyone looking to have solar installed.
Areas Of Satisfaction - Dealing with the permitting and applications to DTE. They made the process very easy.
Recognized Excellence - Randy was great and so was the install team. They talked me through all the options for routing wiring and the disconnect box.
Areas Of Satisfaction - Ease of project - they handled nearly everything.
Areas Of Satisfaction - The communication was very well received and all my questions were answered.
Recognized Excellence - Jacob did a great job and was very professional. Don Wright was very helpful as well.
Michigan solar solutions took care of all the complicated interactions with the power company,township zoning and inspectors. I got regular updates and approvals were very fast..most important, system is producing !Thank you MSS..
Great team to work with, and excellent product!
Areas Of Satisfaction - The communication was always extremely fast and efficient. In addition, the product chosen seems to be very high quality and clearly installed professionally.
Recognized Excellence - Dave and Jason were both fantastic. As was Dale when he ended up involved.
Solar probably doesn't make sense for everyone but if you decide to go the solar route, I think you'll be satisfied with the MSS team.
Areas Of Satisfaction - The overall process took awhile, as I was warned but I was really impressed that once they were able to start installation, how much they got done in just a couple days, for this size project.
I have already recommended Michigan Solar Solutions to several interested neighbors.
Our sales rep was extremely informative and honest about the entire process and system suggestions. We could not be happier with the entire process and love seeing the solar meter sending power back to Consumers.
The Installation is clean and simple and works. I am happy with the crew and their work. Troy was patient with my questions and provided the information I requested. Thanks MSS.
They were just awesome.
Lead Source - We found them through a Google Search.
Areas Of Satisfaction - The installation crew was amazing. They were absolutely fantastic.
Additional Comments - They were just awesome.
If your looking to go solar this is the company to go with. They are very knowledgeable about the products they sell and are great on explaining everything you need to know about your system.
Flawless experience from beginning to end. Would highly recommend!
They are very professional and know their business.
Lead Source - I heard about them through a solar user group. The information was from Great Lakes Renewable Association.
Areas Of Satisfaction - I was most satisfied with the installation and the original sales group.
They were very professional, knowledgeable, and easy to work with. Everything was installed quickly and is working as advertised. Very happy and would highly recommend.
Recognized Excellence - Derek Domin was a pleasure to work with.
They are a fantastic group to work with.
Lead Source - I heard about Michigan Solar Solutions through my son.
Areas Of Satisfaction - I was satisfied with the overall experience. I don't think there were any bad experiences what so ever. They didn't fall short anywhere.
Recognized Excellence - I would like to recognize Shay.
They are a great company to work with.
Lead Source - I heard about Solar Solutions because I have seen the company on the side of the road and we decided after several months of driving by we should stop in there, and we finally did.
Areas For Improvement - They fell short of my expectations because there was one miscommunication between Solar Solution and the company where I borrowed my money from. Once Troy was made aware of that he handled it immediately. He assured me they were putting a different system in or a check system so it wouldn't happen to someone else.
Areas Of Satisfaction - I was satisfied because they were so friendly and knowledgeable. They kept everything clean and were polite. Everything was great and I really felt comfortable with them around.
Current Referrals - The people that have been interested I have already given Troy's card or number to. I cannot tell you their address or names. They just stopped by and looked at the system.
Recognized Excellence - I would like to recognize Troy because he has been on top of everything.
We had a tremendously positive experience with Michigan Solar Solutions. From our first meeting to the very end of the project, we were very happy with the knowledge, professionalism, and quality of the work done. Could not be more satisfied with Michigan Solar Solutions.
I'm very happy with the entire process.
Lead Source - I heard about them from a web search.
Areas For Improvement - There were a couple of little snags, but they quickly resolved them.
Areas Of Satisfaction - I was most satisfied with the fact-finding stage at the beginning the process. I had questions about how the Solar Solutions works, and they provided data for all of their answers to the questions I had asked.
Current Referrals - I have already referred a couple of people to them.
Recognized Excellence - Both Randy and Mark provided exceptional service.
They were very clean, knowledgable and answered all of our questions when they were here. We were very pleased with their service.
Lead Source - I heard about them from seeing solar panels in someone's yard and he referred us to Michigan Solar Solutions.
Areas Of Satisfaction - I was most satisfied with the installation crew's work performance. They worked hard and got it all done in one day.
Recognized Excellence - I would recognize Troy Bracke for his exceptional service.
Areas Of Satisfaction - They way they took care of everything in an open manner. Felt like I could trust them.
Recognized Excellence - The whole team but Jerry Sciborek in particular.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Michigan Solar Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys