We couldn't have asked for better results on our two remodeled bathrooms. Every day I walk into our master bath and can't get over the transformation. Truly outstanding customer service and workmanship!
Areas Of Satisfaction - Having the schedule and regular communication with Chad and George was really helpful. Talking things through with Meghan, Chad, Arpad, the electricians, and plumbers, really put my mind at ease. I have to say it was so nice to come home from work and be excited to see the awesome progress. When we had our kitchen done by another company, I was scared to come home.
Recognized Excellence - We interviewed a few contractors for this job and chose Metro because of your outstanding reputation and basically because Matt is a very responsive, upfront, and honest guy. I'd like to thank Chad and Arpad for making sure they got my input every step of the way and then doing a great job! I really appreciated the electricians asking about lighting placement and explaining electricity (amps and stuff) to me. :) Everyone at Metro is just awesome.
Areas For Improvement - We were 100% satisfied with the entire project!
Areas Of Satisfaction - Communication was excellent! We knew every day what was supposed to be happening and, if there was a change, it was communicated to us right away. Also,the foreman was very patient with changes we requested, sometimes after the fact
Recognized Excellence - Steve, who manged the project and George,the owner.
Areas Of Satisfaction - Design (Christy) was phenomenal. Her attention to detail helped me create a design that truly meets our needs and looks great. Once things got started Steve was easy to have around and incredibly helpful with everything
MBRG completed a major renovation of our basement over the winter and did a great job. From the design phase through final completion, George and his team communicated clearly with us the entire way so there were no surprises on timing, budget or what the finished space would look like. They even finished the renovations ahead of schedule! We would recommend them to anyone and will certainly call them again if we ever decide to take on another project like this in the future.
Areas Of Satisfaction - I was most satisfied with the communication and the work itself.
Current Referrals - I have already recommended them to someone.
Recognized Excellence - Steve, our lead carpenter, was great.
Additional Comments - It was a great overall experience.
Areas Of Satisfaction - Quality of work, responsiveness to addressing concerns/problems.
Not only would I recommend MBRG without hesitation, I plan to use them again.
Sales Knowledge - Matt was not just knowledgeable, but he guided my wife and me through the planning process in a very relaxed, comfortable, but professional manner to ensure that what we were designing really would meet our needs and expectations.
MBRG: Designer Knowledge - Meghan really took the time to get a real feel for our style as well as to understand our objectives for the space. As a result, all her selections were spot on the first time around, and the end result is beautiful.
Professional & Organized - In the past we worked with a well-know builder in the area who acted very professionally during the initial phases of our project, but as the real work began they proved to be pushy, rude and unresponsive. MBRG is 100% 24/7 professional from start to finish. You can count on MBRG's professionalism without doubt. What you see on day-one is what you will see throughout the project until every thing has been done to your standards.
Communication - Gary was brilliant. He kept us informed and addressed any unforeseen issue in a calm and professional manner. There was never a question that day-to-day we were in great hands. He provided thoughtful suggestions that improved the project. Gary also went the extra mile by doing extra clean up. Many thanks!
Likely To Recommend - Not only would I recommend MBRG without hesitation, I plan to use them again.
The whole process from start to finish with Metro Building & Remodeling were fantastic. We are beyond satisfied with our basement project. The entire team was professional and organized, and the work product is top quality. We would highly recommend their services!
Areas Of Satisfaction - Gary was great to work with. Very well organize and clear/prompt communications throughout the project. Meghan was also great to work with. She had great ideas and spent a lot of extra time getting details right.
Communication - Our situation was unique in that we were living several thousand miles away in Asia while our home was being renovated by MBRG. The team were able to address all of our questions quickly and thoroughly via e-mail and FaceTime.
I had previously worked with another company on another home, and when that contractor retired he stated simply that George/MBRG was "the only company I can or will recommend." That was enough for me. We ran into some unforeseen issues that caused a several week extension, but MBRG quickly adjusted the schedule to keep things running smoothly. While it ended up being a substantial increase dollar-wise, I am grateful they had the ability to address and correct the issues. We were kept apprised of every detail which, in turn, was reflected in detailed change orders including options. Matt Burton was terrific as was Gary Warburton - responsive, attentive to every concern, and one of them checked in on-site nearly every day. The lead carpenter, Steven Doebel, was on-site everyday and did an absolutely outstanding job with our custom bookcases, fireplace cabinets and other built ins. We simply could not be more pleased with the outcome and will use MBRG on Phase II of our renovations.
Future Needs - Yes, and we will use MBRG.
Areas Of Satisfaction - Meeting the schedule well in advance of the estimated completion date.
Areas Of Satisfaction - I was most satisfied with the overall job. The time in which the job was done, cleanliness, everything was as I wanted and they checked for any issues.
Recognized Excellence - I would like to recognize the whole team for their exceptional service.
Areas Of Satisfaction - I am most satisfied with the schedule and the workmanship completion rate.
Metro Building & Remodeling Group did a fantastic job renovating our basement and creating a mudroom and laundry room in our house. The design that George brainstormed was well thought out for functionality and the MBRG team worked with us to incorporate all of the elements we wanted in those spaces. George, Gary and Francisco were fabulous to work with and all of the contracted workers were always professional and cleaned up after themselves. The workmanship is high quality and the end result is exactly what we wanted.
Recognized Excellence - Gary and Francisco were fabulous with getting back to us quickly and addressing any concerns or needs we had throughout the process. They were easy to work with and clearly cared to do things correctly.
The quality of the work performed along with the building material used gave us a new kitchen that we will both be proud of for years to come.
Areas Of Satisfaction - Gary Warburton was excellent. He was accessible and responsive.
Recognized Excellence - I would like to recognize Gary Warburton and Chad Smith for their exceptional service.
Areas Of Satisfaction - I was most satisfied with the quality of the work and the professionalism of everybody from the top down.
Areas Of Satisfaction - Communication was excellent.
Metro Building and Remodeling Group did a beautiful job on our bathrooms. They were professional and went out of their way to ensure we were happy with the final result.
Areas Of Satisfaction - Metro Building and Remodeling Group was terrific to work with. Our carpenter, Chad always went out of his way to explain to me what they were going to do and he gave me the opportunity to discuss any options with him. Our project manager, Gary made every effort to ensure we were happy with the work and to come up with creative solutions to any issues we had throughout the building process. Owner George Kall was very responsive and helpful throughout.
Areas Of Satisfaction - Metro Building & Remodeling did so well in so many areas. We liked using a designer, the speed at which they were able to get things done, their responsiveness to problems, and the quality of their subs. It was generally overall a good experience.
George and his team are terrific. He had good solutions for our basement finish job. Very clear and upfront about the job and expectations, kept us up to date on any variations from the contract, and very timely with communications. The basement was done quickly, the team was courteous and kept everything clean, and we are very happy with our new living space.
Areas Of Satisfaction - clear, timely communications - staying on the same page throughout the job
I now have a fabulous kitchen thanks to George Kall and I had a fabulous experience with the superintendent, Francisco.
Areas Of Satisfaction - I was most satisfied with their professionalism and quality.
Excellent Job! George and team exceeded our expectations. After a very difficult recent experience with a different contractor, we were definitely gun shy to move forward. George quickly put us at ease and went above and beyond to ensure quality and make sure our needs were being met.
Areas Of Satisfaction - Materials and quality of the installation. Additionally, them going out of their way to meet our 100% satisfaction.
Recognized Excellence - The entire team from George to Chad to the sub-contractors....seamless and well done by all.
The metro building team was professional and very quick to remedy any issues found. I would recommend them for kitchen, bathroom, and basement remodeling and build out.
Areas Of Satisfaction - They way they handled any issues that came up. they were quick to fix them and address all questions and concerns. They also kept us very informed on the project.
Recognized Excellence - Fransico is awesome. Very good at pointing out things and helping us make decisions.
Areas Of Satisfaction - George's professionalism, promptness, eagerness to do a good job, responsiveness, and financial saavy. Also his ability to work well with designers.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Metro Building & Remodeling Group as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys