End product will be great. Process was lacking and need a different PM to manage the project to fully recommend.
Jeff Metke and the team are all great and easy to work with. The email system they use to communicate with owners and management felt like everyone was on the same page in terms of work progress. My only suggestion would be that there be more communication prior to construction about the details of the final product. There were a couple of the things that I wish I had a seen a drawing or even a sketch before construction/installation so then they didn't have to be redone.
Likes & Dislikes - We LOVE our new kitchen!
Areas of Satisfaction - Dave’s communication and commitment to customer satisfaction were outstanding. The whole team was dedicated to meeting high quality standards. I think the Metke team was more particular and more dogged about quality than we were! Lastly, I liked the way the team worked through problems and were kind to each other.
Additional Comments - What makes Metke great is its people. Every person we interacted with was professional, experienced and just plain nice :).
I thought they did exemplary work.
Areas of Satisfaction - Metke exceeded my expectations.
Recognize Excellence - Karen at design services. Excellent suggestions and follow through. Project manager was also very good.
Having undertaken several major new build/remodeling projects over the past 30 years, we've seen what good, and not-so-good can look like. Without question, working with Metke on this project was in a different universe. Planning, listening, execution, communication, followup and level of engagement were all top of class. If someone was to ask us what we would tell them about taking on a project with Metke, all we'd say is "....quit looking and get to work.."
Types of work - Our project was a major remodel on a house originally built in 1925. And with a house of that age, there are going to be surprises. Metke did a good job of anticipating many in advance, and was resourceful in addressing others as they were identified in a cost-effective and sound manner.
Clean - Not only was the job clean at the end, but the daily cleanup on the job site was great.
Communication - Project manager religiously provided DAILY updates on progress and plans for the days ahead. More than adequate communication with the entire Metke Team throughout the job.
Quality Of Materials - Work throughout done with the right materials - period.
Quality Of Workmanship - We've commented to a number of folks that the quality of workmanship by the craft trades on this job was exceptional. By way of example, the quality and fit-up of rough framing work was as good as the finish carpentry work on other jobs. Metke has a crew of master craftsmen & craftswomen who really know their stuff.
Problem Resolution - Effective communication surfaced issues early and allowed for discussion of alternatives and effective resolution. Fewer problems on this job and any prior projects we had done.
Professional & Organized - 1st class organization - from the planners, schedulers, budget/finance, project managers and owner. All coordinated and exceptionally professional.
Value - Absolutely fair value for money spent - emphasis on "value". We'll sleep well knowing what went into this job, how it was done and that Metke will stands by its work.
Project Manager - On top of the job from day 1. Was a pleasure to work with. Approachable, concerned with our concerns, good listener and was open and honest. When there was an issue, didn't look for someone or something else to blame - just made it right. Very refreshing characteristic in this industry.
Design Coordinator - Jenny was great at translating our desires into reality and helping us understand where desires and reality no longer intersected.
Likes & Dislikes - Like - how the design transformed our home; how the Metke Team addressed some real structural challenges; new kitchen, family room, master bath and elevator. Dislikes - None
Recognize Excellence - Project Manager - Nick; Design Coordinator - Jenny; and master craftsmen/carpenters - Jim, JP and Kevin. What a team!!
Areas For Improvement - NONE
Areas of Satisfaction - As indicated earlier, this project team delivered a remodeling project that was in a completely different universe from other projects we have done over the years - things like level of service, open & honest communication, quality of work, commitment to our vision, and integrity to name a few. We are VERY satisfied customers.
Likes & Dislikes - Metke made our small 60 yr old house into a comfortable, spacious modern home.
Recognize Excellence - Dave the Project Mgr. Was very accommodating of my requests to access the property when I was in town and he kept me well informed when issues would arise, as to options to resolve the issues. Also Crystal was excellent at providing options that would work in our older house to make it loveable for our special needs.
Areas For Improvement - None. They exceeded our expectations.
Areas of Satisfaction - Quality of work & materials. Also their accommodation of us having to be out of town longer than expected due to in foreseen circumstances.
Additional Comments - We were treated in the most friendly & professional manner; not just a customer or another project. This remodel was a positive experience for us working with Metke.
Likes & Dislikes - I like the quality of work that was done as well as the transformation. Metke was able to provide the vision that we had hoped for and were able to bring it to life.
Recognize Excellence - The people that made this experience so great were Roger, Theresa, Jenny, Claire, Ned and Jim
Areas of Satisfaction - The communication, quality of work, and transparency that Metke used throughout the whole project exceeded my expectations.
Likes & Dislikes - Workmanship is very good and all subs were on schedule, very quailified and respectful of our expectations. Top to bottom, a very good team!
Additional Comments - Having used other contractors for work previously, and having regrets later, we were reminded that price alone should not be the driving force behind your remodeling decision.
Recognize Excellence - Our whole team was great. Chris Wall, Nick and Kevin were all super capable (as was Paul Wall who did the support post work for us).
Recognize Excellence - The designers and carpenters provided exceptional service.
Areas of Satisfaction - They exceeded my expectations on the design.
Areas of Satisfaction - Exceeded expectations with design & construction of attached catio
Areas of Satisfaction - Metke Remodeling exceeded my expectations with the timeline and quality. Metke Remodeling has an excellent reputation, and they lived up to it.
Likes & Dislikes - It is really great to have a space designed just for my needs and how I use the space. Such a luxury to work in the kitchen and have everything where it should be.
Recognize Excellence - Nick Colaco was very hard working, great communicator and professional. Thumbs up!
They provided a professional and clean job.
The team of Metke did an incredible job on our remodel. Their high standards of quality turned our 1940’s home into a beautiful open modern home that we love. We’ve already recommended them to friends & will be calling on them for future projects.
Great team of folks, both on the creative and the technical sides of home remodeling!
Respectful - Very thoughtful of the fact that we were living in the middle of their job site, but never made us feel in the way or that our questions and requests were inconveniencing them in any way.
Communication - Nightly emails regarding progress made that day and then what what the goals were for the next day and longer term. We always felt very well-informed.
Quality Of Materials - All materials were of great quality, and have lasted well!
Quality Of Workmanship - Beautiful finishings!
Problem Resolution - We had problems with hidden asbestos in our older home. Our Metke project manager came up with great solutions to help us through it all.
Professional & Organized - Lovely, honest, thoughtful people made our project go so smoothly!
Schedule - On time completion!
Project Manager - Nick Colaço was amazing! Very skilled, great work ethic, and an excellent communicator.
Daily Email - Loved the daily emails! We felt like we knew what was going on at all times- no surprises!
Design Coordinator - Jenny Tambe was so easy to work with. She helped me out of my comfort zone to create a space we love more than we could imagine. Always accessible for questions and honest opinions.
Likes & Dislikes - We absolutely love all of the spaces that Metke Remodeling has worked on. I’m eyeing the last small bathroom to get handled at some point with some Metke style.
Thank you for building our new outdoor space!
We received constant support throughout our master bathroom remodel. Staff was pleasant and professional and the work was A+. Very happy with out results!
Areas Of Satisfaction - The work was kept right on budget which was a happy surprise. The design process was enjoyable and easy and we felt extremely supported by staff. We felt our project was important to Metke and our questions were always answered quickly yet thoroughly. Most of the contractors were professional and the work was exceptional, particularly plumbing and electrical. Only one (the tile contractor) seemed to be the source of any delays or communication issues. While it's difficult to have a part of your home under construction, this seemed like the least painful experience we could've asked for.
I highly recommend Metke to anyone looking for a contractor to remodel a home. This was one of the smoothest and most professional remodels I've been a part of.
Metke Remodeling has worked on our home twice in two years. We would always entrust them to do any and all projects at our house. They are the ultimate professionals in their field! We give Metke Remodeling the highest ratings in all ways!
Professional & Organized - I appreciate how the project manager, Roger, sent a daily email regarding the status of our job. Because of his email, I always knew what to expect each day and there were never any surprises! Roger is very professional in his customer relations!
Lead Source - Metke Remodeling is in our neighborhood, have done much work in Lake Oswego and the Metke's are friends of our family.
I would recommend Metke for any home project with great professionalism and quality.
Areas Of Satisfaction - Working with a great designer, Heidi who is knowledgeable with all the new items available on the market. She helped us see the end result before we even started. The project contractor Roger was able to answer questions as we went along since we had a few problems that showed up as we were dealing with outsourced services (plumbers,electrician,)
Lead Source - Our friends had Metke remodeled their Portland condo and the results were fantastic. Loved all they did to their place.Highly recommend.
The quality, communication, courtesy, and professionalism were outstanding.
Metke Remodeling & Luxury Homes was very professional. One of the things I was very impressed with was when it came down to punchlist time, if there were any issues, they would always go with the drawing. They were very professional about the notion that we paid them to do what was in the drawing for the remodel. If what they did matched the drawing, but we weren't happy with it, they would fix it with no questions asked. They didn't give us a response of "that is close enough", or "it is good enough", they just fixed it and never challenged any of it. I really appreciated that. What I realized on the remodel is that you get what you pay for. You pay not only for them to do the job, but so that there is no difficulty in making sure you are getting what was drawn out.
Likely To Recommend - I would rate this statement a 4+. They did an excellent job, even though I gave a couple 3 ratings on this survey. I am very very happy with their professionalism, and I would use them again. I would also recommend them to anyone. Metke Remodeling & Luxury Homes was very professional. One of the things I was very impressed with was when it came down to punchlist time, if there were any issues, they would always go with the drawing. They were very professional about the notion that we paid them to do what was in the drawing for the remodel. If what they did matched the drawing, but we weren't happy with it, they would fix it with no questions asked. They didn't give us a response of "that is close enough", or "it is good enough", they just fixed it and never challenged any of it. I really appreciated that. What I realized on the remodel is that you get what you pay for. You pay not only for them to do the job, but so that there is no difficulty in making sure you are getting what was drawn out.
Areas Of Satisfaction - I was most satisfied in terms of the professionalism that they ensure they deliver what is on the drawing. If there was something we didn't like, and it didn't match the drawing, they just fixed it. There were no questions about if it was necessary or fine, they just fixed it.
Metke Remodeling & Luxury Homes is a fabulous company, and I would recommend them to anyone.
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Metke Remodeling & Luxury Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys