At first contact I was required to give a credit card for a $575 deposit before anyone even came out to look at the issues. The first rep came out late, didn’t look at all the issues and left within 10 minutes. The 2nd rep came out a couple of days later, was more thorough and said that I would be contacted. When a proposal was sent it didn’t address all the issues and was vague on total costs associated with the project. I emailed back to clarify the details and price twice and after several days without a response decided to go with another contractor. I was charged $75 for the 2 brief visits. I understand that the people who came out have to be paid but their office follow up was the real problem. We had used them in the past with great results but will never consider them going forward.
Our first home project with Megapros was seamless. This present project, which was considerably larger, had more bumps in the road which were resolved but caused some stressful moments. We felt communication was often delayed and workers were spread thin so they couldn’t always attend to a problem in a timely fashion.
Superior service. Everything went as planned.
Very helpful and great work
The work done at our house was exactly as promised. We are very happy with the work done by Mega.
Jeremy was helpful in developing the estimate. Lou was my main contact person. Always courteous. Very responsive. Could not have been better. I did not get three bids on the job. I did not get two bids. I knew I wanted to work with Mega from the beginning and was never disappointed in the end.
Remodeled my kitchen and master bath with Mega last year - Mega exceeded our expectations!
This is my second project with Mega...and I will definitely recommend them when the opportunity appears.
I have worked with MegaPros on several projects, and have been very pleased with the quality of the work
I contacted Mega as I’ve heard their commercials with the jingle and the rave reviews from customers. After past unsatisfactory experiences with other contractors I was in dire need of the job done correctly and completely with no snags. After a few rounds of phone tag I finally secured a 2pm appointment with an estimator albeit 5-6 weeks out. I took off work that day and met the estimator.
The job wasn’t a big job but was more than we could handle. I basically wanted to deck two 100 sf terraces only instead of it being the floor… it was the ceiling. Picture attached. Material wasn’t a concern weather it be composite decking, bead board, siding, pvc or whatever. I knew the composite would be the most expensive but anything to just cover the existing corrugated tin of the terrace above me. After about an hour of texts, photos and calls back to the office the estimator sat down and produced a quote…but he sat there for what seemed like 5 minutes explaining what it all covered and the astonishing feats of magic that would be performed to bring this project to completion as it virtually would last forever and be the greatest accomplishment of man vs construction. He then slid it across the counter to me! I was thinking $5k….$7500…I could probably talk my wife into that ….$10,000??? Then I’d have to buy her a new car to get it past her. BUT IT WAS MORE!!!! $19,763 to install 200 sf of an undetermined material. They completely wasted my time. If they didn’t want the work they should not even have set up an appointment and told me so on the phone. Truly a bad experience with what’s is advertised as “The Best”. They are the best all right…bend over!!!!
They were prompt, efficient, and I thought they did an excellent job.
Definitely likely to recommend! I see no reason to stress yourself out searching and searching the internet looking for someone you think might do a good job, when I know Mega Pros will get the job done and be easy to work with in ever manner of speaking.
Mega pros did a great job!
My 140 year old house got a "face lift" from Mega Pros and looks young again!
I do tell everyone MegaPros did a great job would recommend them highly
After the initial visit, they sent one man to do all the work. The house was clean and tidy when he left and he did a good job on the project.
Yes, I have already recommended Mega to my family and my sister has an appointment regarding remodeling her bathroom.
If you're looking to do work which Mega does, I'd use them, every time.
There is unconditionally no better group of people to enter your home and take care of whatever you need.
I trust Mega completely. They do excellent work. They do great work for the price, and I have recommended them to many family and friends.
From start to finish, Mega Pros made the project a 5 start experience. I am a Realtor and see lots of homes where work has been done and attention was not paid to the details. I think that is where Mega Pros excels. Even the tiniest details were addressed and the finished project demonstrates that perfectly! I would highly recommend them.
They are very efficient, and answered my questions very well. They kept me apprised of the schedule, as we had bad weather delays. I would recommend them.
Dylan was sent to my home for the "Handyman for a Day" service. He tackled everything on my list perfectly and to my satisfaction.
They did a very good job and were very clean with their work.
Good experience start to finish in every detail.
I have another project that I will be doing and the salesman took a picture of the bathroom, but no one has gotten back to me yet.
John went out of his way to try and find a plastic block window like my husband wanted. This did not happen but John custom designed a glass block window that my husband loves.
Mega Home Improvement exceed all of my expectations. We were very pleased with their service and their people.
MegaPros is one of the finest companies that we have dealt with in the 32 years that we have owned our home.We highly recommend their professional services for remodeling, carpentry and electrical work both inside and outside of the home.
Mike was friendly, knowledgeable and professional. I felt comfortable working with him throughout the entire process. The workmanship and materials were excellent. The crew arrived on time kept the job site clean and safe.There were no concerns if we were not present, as the crew ensured that they cleaned up and the house secured before leaving.
Everything went perfectly. I was very happy that I hired Mega.
The installer Travis was really outstanding! We really admired his work, and the quality of his work. He did a truly did a good job, and impressed us and our neighbors.
My husband and I wanted to have our kitchen remodeled for many years, however, the memories of our last remodel at our home in Highland Park was horrendous, so we kept putting it off. We finally decided it needed to be done and based on those awful experiences, prepared to move out of our apartment for the duration of the work. We never had to move and found our home comparatively livable the entire time.
Professional & Organized - I did not expect schedules. Nor did I think that they would stick to the schedule. They did both!
Installation Crew - Lucio and Carlos were expert, lovely people. I respected their knowledge and looked forward to their opinions.
Areas Of Satisfaction - We especially loved working with Lucio and Carlos. But appreciated everyone's efforts on our behalf and are so sad that the wonderful Don Domanus is gone.
Current Referrals - Not at the moment but whoever sees and loves our kitchen as we do has your name.
Recognized Excellence - John Thomas was my Mega rep and i could not be more pleased with his service.
very attentive from start to finish. the workmanship is beautiful/functional and completed as agreed. From jobs large to small, Mega is highly recommended
Recognized Excellence - all employees we've come in contact with are very nice/caring and professional
Recognized Excellence - Our sales contact John Thomas
We were so pleased with Mega Home Improvement that we have two more projects going with them!
The staff at Mega, from start to finish, is spectacular! That means so much when you're having work done. They instill confidence that they will make sure the work is done to the customer's satisfaction, no matter how many times they have to come back.
They are efficient helpful and do quality work
Sales Knowledge - Jeremy was on point with his measurements and estimates
Quality Of Materials - Don was very helpful in finding a tile to match what I had
Likely To Recommend - They are efficient helpful and do quality work
Areas Of Satisfaction - The quality of workmanship is top notch
Recognized Excellence - Jeremy Travis Don
Additional Comments - Mega is a solid company to do business with and I am happy with the work they have done here
I was extremely satisfied, they were wonderful to deal with. I don't have any complaints at all.
Recognized Excellence - The was carpenter was wonderful.
Recognized Excellence - The entire staff was great. Especially the carpenter Voeteck. 7
There are professional and organized and provide you with a detailed list of materials needed and the schedule of the work and what should be completed each day. The project manager was available 24/7 if I needed anything. He was gracious the entire time. He never made me feel like I was imposing.
Areas Of Satisfaction - I was most satisfied with the project manager. The attention you got was great. He was outstanding. I text him and he responded immediately. It was great and he took care of the change of the design and they went and got the material.
Recognized Excellence - The project manager, Don Domanus, was exceptional.
Areas Of Satisfaction - We had to involve a utility company, and Mega was able to coordinate between everyone's schedule. Mariuz was very adaptable with getting things done.
Recognized Excellence - I would like to recognize John, and Mariuz.
Mega Home Improvement, went above and beyond my expectations!
Problem Resolution - They went above and beyond what they needed to do. The refrigerator, had a piece that had broken, so they had to order a replacement. The foreman even sent someone out with a bag of ice to my home!
Areas Of Satisfaction - The whole job was so professionally and quickly well done! They even came on a Saturday, so that I wouldn't have to take off from work. It was an awesome experience that Mega Home Improvement had provided me!
I was satisfied with the work done.
We have used MegaPros on a number of both interior and exterior projects and have always been greatly satisfied. What sets MegaPros apart are: they are timely (always show up on time), the workers are extremely ensure that the house remains neat and clean, the quality of the craftsmanship is top notch and their follow through is impeccable. I dial 847-658-8989 for all our remodeling needs.
Recognized Excellence - The whole team from the administration to the sales persons to the schedulers to the craftsmen. It is unfair to single one person out as they function as a team. I do have a favorite carpenter, but am afraid if I give up his name he will be in higher demand. :)
Mega is great from beginning to end. If you are not happy with the job they will return and make sure that the job is to your satisfaction no matter how many times it takes for them to accomplish the deed, which is very rare in today's world. I would recommend them to my friends and family without hesitation.
Recognized Excellence - They were all really great, especially John who made sure the job was done right.
Recognized Excellence - John Thomas has done a great job of keeping me apprised of what is happening and when.
Quality job, on time, on budget. Very professional!
Areas Of Satisfaction - loved our craftsman guy. He was a perfectionist!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mega Home Improvement as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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