As of now, my remodel project is still incomplete because there’s a hole in my bedroom wall that has not been covered yet. From the beginning, I was extremely impressed with the salesman’s (David Harold) ability to get right down to business and waste absolutely no time. I was also in the middle of a kitchen remodel (still am), and this guy did more in 2 hours than I accomplished in 2 months with the kitchen remodel team. I’m not joking. In one appointment, he got the measurements, the style, design, 3-D model, etc. all in a single 2-hour appointment. Absolutely spectacular. That was way faster than the bull**** I went through with the kitchen remodel team (and am still going through their bull****). There was a 2nd appointment for additional measurements, which I didn’t quite understand, but he was in and out in like 10-15 minutes. I signed some paperwork, if I remember right. Then my appointment was pushed forward almost a month due to a cancellation, so that was great.

The remodel project was (still ongoing) a bumpy road. On day 1, the installer did about an hour of work, ran into an issue with one of the valves continuing to run despite shutting off the water, had his boss come in and check it out, said I had to call a plumber about the issue, packed up and then left for the day. I had running water going into the tub for the whole day while I made an appointment for a plumber to check what the issue was. Some of it got on my rug and caused water damage.

Next day, the plumber comes out. He’s in and out in less than 5 minutes. No joke. He said the main shutoff valve wasn’t turned fully 90 degrees. That’s why water continued to run. I then was charged $138.02 for the plumber to turn a valve 90 degrees. I said that’s ridiculous and I expect MaxHome to pay that bill because I am absolutely under no circumstances paying $138 to a plumber to turn a valve 90 degrees and be in and out my house in less than 5 minutes. Right now I’m working on getting an e-card for that. I think it’s the operation manager who said that could be a possibility, but I’m not sure if he’s the ops manager.

Later that same day, a new installer comes in to continue the project. He doesn’t come in with the tools needed to continue the project, so he’s gotta wait till the ops manager comes in and continues the project. By the end of the day, I still don’t have a completed shower stall. I was a bit disappointed that David Harold told me in a very confident way that this would be done and over with in 2 days, and after 2 days it still was incomplete. I only took 2 days off of work for this project, so I think it would be better in the future to advise that *ideally* this is a 2-day project, however certain obstacles can come up that an extend the project an extra day or two. Had I known that, my expectations would have been more reasonable, but David told me at the start it would take all of 2 days, so that’s all I planned for.

After 4 days (Thursday), my shower area was finally complete. However, there is still a hole in my bedroom wall that I was told there is a service ticket out to fix. I have no timeline of when it will be fixed other than “they’re aware of it and they’re on it.” I also had a complaint about my rug sustaining some damage. It looks like parts of the tub or wall smeared into the rug, and it’s basically impossible to remove, so now I have smudges on my rug I can’t get rid of.

Altogether, I have mixed feelings about this. The shower area is absolutely gorgeous. Wonderful 10/10. However, I did notice some damage to things like my rug, and the project timeline was not up to expectations. I think it would be better to advise obstacles can occur that can elongate a project, rather than making such surefire guarantees of a 2-day project. My expectations were higher than they should have been.

I recommend Maxhome

Delivered on everything as ordered

I am very pleased with the product and installation.

I will not recommend to people that I know can't afford it.

For starters, Steven, who still hasn't returned my husband's call, can do what's right and reimburse us the $425 dollars spent to hire a professional leak detection company to confirm where the leak was that the installer created. This leak happened on a Saturday, we left a message with Max Homes immediately which Zack returned on Monday a.m. We were understandably in panic mode and got the leak detection folks out as quick as we could to make sure where the leaks were. It didn't make sense for the installer to come back, tear everything out, fix a leak, only to find there were potentially more leaks. The installer is not a professional plumber so we took that xtra step. Zack said we would have to speak with Steven regarding reimbursement - still waiting for Steven to return call. The rest of my concerns are addressed in response to the following questions in your survey.

Beautiful job. Done in One day.

Don’t have any family or close friends in Tallahassee

Quiz was a pleasure working with in helping us decide what we really wanted. Olajuwon was top notch providing the installation. For a one man show, he was totally impressive. He blew past lunch and put in better than a 12 hour day. He was very approachable and helpful right down to the final minutes with us. We are grateful we hired MaxHome and know for a fact they take their business seriously. Quiz and Olajuwon would be invaluable to any organization. Happy to refer you guys. Thank you for a job well done!

The installer was knowledgeable, courteous, and cleaned up like nothing had been done.

We’re very pleased with the overall job results.

Everything went well however it was expensive

The timeframe getting signed up, a representative coming the next day, and installment happened the next week. Very quick, every person I came into contact with was so professional. I would highly recommend this company hands down to anyone. Everything was worth my time and I do appreciate the team that helped us with the process.

Stevie Flippo did a great job removing our old tub and installing a walk in shower! We are very pleased with his work and highly recommend him for your job!

Broke window and not fixed after one month

I appreciated the salesman approach, not pushy just informative and the installers work ethic.

Inexperienced installer was left alone to do the install and proceeded to cut 80% through a girder beam which has compromised the structural integrity of the house. Their fix for the issue was also completed by an obviously unqualified team as they simply covered the hole and added no additional vertical support for the compromised girder. Their fix would never pass code inspection.

In addition to the above, the installer
1)Left large hole in adjoining bedroom drywall
2)Left large hole in adjoining hallway drywall
3)Left a large amount of debris in the crawl space under shower
4)Installed floor was chipped and transition strip was not installed properly.
5)Toilet seat was not installed properly.

Their plumber does awesome work, unfortunately he was called out a little too late.

I was so pleased with the product, the installation the whole process was successful!!

The new shower looks great.

The company is very reputable and the work they performed was excellent!

Olajuwon did a great job on tub to towel conversion and bathroom floors. Very quick. Great customer service

I highly recommend MaxHome and my installer Brandon!

It's an efficient installation process. The installer was pleasant.

The entire process from initial presentation through completed installation was superb

They did what they say. I like the warranty for the products.

I love the final results of our bathroom but I do think it was a bit pricey. We can't imagine that the materials justified the pricing.

there is a piece in my window that's sticking out

Great overall experience.

The cost seems to have a huge mark up considering what the materials cost.

I am definitely recommending MaxHome without any hesitation. The fact that the project is just one day to complete is great! However, working with the team from sales to follow up and install was an awesome experience! Excellent Extreme Customer Service at its best!

They have a well organized system and work efficiently.

All of the staff with MaxHome have been super friendly and helpful. No question has went unanswered.

The personnel we met during the process from sales meeting to the finished installation were professional, respectful and courteous. Our experience was easy and enjoyable.

Sales was great & offered discounts

No pressure sales. Top quality materials used. No suprises!

Patrick was very professional and courteous. he did a great job!

The quality of the finished product exceeded my expectations.

The installation was not completed to the salespersons suggested specifications, which we noticed when we hit our heads on the too-low shower head and that the curtain rod was mounted too low and we were stepping on the curtain when we shower. We contacted Max Home on April 7 and was I was contacted by a supervisor later that day and explained the issue - he said the front and back walls would have to be ordered and replaced and that I’d be contacted to confirm and schedule. Weeks went by with no contact - I reached out on 4/25 and was contacted later that day, with promises to contact me on April 28. Flash forward to yesterday, after going more than a month with no contact. I was told that an S pipe would be installed (to move the shower head upward). When I said that this would not address all of our issues, the person actually checked the notes and informed me that they’d get the parts and do the installation on July 17, which seems unreasonably long for a problem reported in early April. This would have been solved by better internal and external communication.

The installer was very nice. He was very professional on the job that he did. I just wish that if he knew about the hump in the floor that he would’ve told us and not getting a surprise when you step in and almost fall down because of it, knowing that it was not there

Be more open about services such as floor cover (it would have been nice to know you only lay new flooring over old).

I am very pleased with my new shower. The installer was great and went out of his way to make sure all was well.

The knowledge of the seller and the installation employees.

MaxHome overall was great!

My bathroom is leaking, the person that came to fix it did his best, however, there is still a gap, not very happy.

If the Tallahassee installers were as awesome as Monifacio Castillo, from Houston, this rating would be a 10. However, the Tallahassee team was not able to honor two scheduled appointments, and that caused me to pause and rethink the entire project. My sales person in Tallahassee, Connie Mares, called to apologize, promised an experienced installer and offered a $500.00 discount for the inconvenience. Now that’s professional service and I was very pleased with the results
.

The installer arrived promptly, worked hard, was respectful and cleaned up after himself. He took extra time showing us how to operate everything by touch, as my husband and I are both blind.

This is a great product. We love our walk-in shower. From sales, installation and follow up this was a wonderful experience.

I very highly recommend MaxHome to anyone. They do a great job with high quality material. The installation was perfect.

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Overall experience with staff was very professional and friendly 👌