The quality of the finished product exceeded my expectations.

The installation was not completed to the salespersons suggested specifications, which we noticed when we hit our heads on the too-low shower head and that the curtain rod was mounted too low and we were stepping on the curtain when we shower. We contacted Max Home on April 7 and was I was contacted by a supervisor later that day and explained the issue - he said the front and back walls would have to be ordered and replaced and that I’d be contacted to confirm and schedule. Weeks went by with no contact - I reached out on 4/25 and was contacted later that day, with promises to contact me on April 28. Flash forward to yesterday, after going more than a month with no contact. I was told that an S pipe would be installed (to move the shower head upward). When I said that this would not address all of our issues, the person actually checked the notes and informed me that they’d get the parts and do the installation on July 17, which seems unreasonably long for a problem reported in early April. This would have been solved by better internal and external communication.

The installer was very nice. He was very professional on the job that he did. I just wish that if he knew about the hump in the floor that he would’ve told us and not getting a surprise when you step in and almost fall down because of it, knowing that it was not there

Be more open about services such as floor cover (it would have been nice to know you only lay new flooring over old).

I am very pleased with my new shower. The installer was great and went out of his way to make sure all was well.

The knowledge of the seller and the installation employees.

MaxHome overall was great!

My bathroom is leaking, the person that came to fix it did his best, however, there is still a gap, not very happy.

If the Tallahassee installers were as awesome as Monifacio Castillo, from Houston, this rating would be a 10. However, the Tallahassee team was not able to honor two scheduled appointments, and that caused me to pause and rethink the entire project. My sales person in Tallahassee, Connie Mares, called to apologize, promised an experienced installer and offered a $500.00 discount for the inconvenience. Now that’s professional service and I was very pleased with the results
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The installer arrived promptly, worked hard, was respectful and cleaned up after himself. He took extra time showing us how to operate everything by touch, as my husband and I are both blind.

This is a great product. We love our walk-in shower. From sales, installation and follow up this was a wonderful experience.

I very highly recommend MaxHome to anyone. They do a great job with high quality material. The installation was perfect.

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Overall experience with staff was very professional and friendly 👌

Every part of the experience was great! Connie did a fantastic job at understanding my needs, explaining options, and explaining the process. Things unfolded exactly as she outlined. The installers arrived in the designated days and completed two tub-to-shower conversions. They did an exceptional job and even cleaned everything up.

My experience was very positive!

The installer was on time very professional Enterprise in his job.