Recognized Excellence - The whole Master Edge team was really great.
Satisfaction - The design work exceeded my expectations. I appreciated our one-on-one meeting when we started first picking out products. They made sure everything worked well. They had some great vendors and suppliers, from vanities to the hardware in the showers. That was super helpful. Their online system was great for keeping track of things as well.
Masteredgehomes were professional, polite and courteous and we are very pleased with our jew bathroom.
We have already passed along your information to friends.
Communication - Right from the initial phone call from Dwayne & ongoing communication with the rest of the team. 100%
Collaboration - We had an idea of what we wanted & Master Edge Homes has helped that come to fruition with there insights & expertise.
Professional & Organized - From our very first encounter with Dwayne to meeting the entire team, everyone has been very professional & keeping us organized along the way !
Scope of Work - Everything has & was laid out accordingly. No concerns or questions.
Design Process - Listening to the expertise of Candice, Natalie & Nathan. Seeing Natalie's drawings made everything easy to visualize.
Additional Comments - Every experience has been a positive experience. People build relationships with people. People buy from people they trust, respect & like. Maste Edge Homes is a people-first company & one that we're confident & proud of the choice we made.
I don't give them a five because their cost is expensive, and they are not as transparent on the cost breakdown.
Recognized Excellence - I would like to recognize the kitchen design partner the designer was excellent because it was during COVID, and they had to do many things virtually. The crew was terrific. They were helpful and respectful. They were easy to work with and communicate with.
Satisfaction - They exceeded my expectations in the quality of the finished work and the professionalism of their trade partners.
Additional Comments - Master Edge Homes got a good thing going on.
It was a very positive experience for someone new to rennovations.
Satisfaction - The communication and organization exceeded my expectations. We had a delay on some custom materials for longboard siding, and they fixed the schedule to work around that so there was no downtime.
Additional Comments - It was an extremely positive experience. We were new to home renovation, and they helped educate us.
In short, Master Edge Homes is a professionally-run design build firm with a strong commitment to excellence. From Dwayne, the president, on down they communicate clearly and stand by their word; their work is outstanding and they deliver on time, on budget right to the end and beyond. They have their processes "nailed down" (sorry! couldn't resist) such that I have faith that any Master Edge Homes customer will be treated with the same care and respect that we received and continue to receive.
This review is a bit like telling everyone about your favourite restaurant; after your review, you’re afraid you won’t be able to get a table there anymore. Treat this review as the same. Great people; great workmanship. Two very happy customers.
Recognized Excellence - Jason is an amazing PM. Jason ran the show like he was renovating his own house. He was invaluable to the project. We can’t say enough good things about him and the whole crew. First off, they’re all friendly, respectful and have the customer’s interests at heart. In particular, Jason is knowledgeable on seemingly all aspects of construction and pays incredible attention to detail. There were multiple times when we were dumbfounded that he’d know a minor detail about something we’d expect only the relevant subtrade to know. He had the complete respect of the various trades (plumbers, electricians, carpenters, etc.) and he managed them very effectively. After seeing Jason almost every day for a year, it was a bit sad when the project finished up and he moved on to his next project.
Satisfaction - The consistent professionalism and commitment to excellent from Dwayne on down is beyond what I expected from a construction firm. Very impressed.
Additional Comments - Would hire them again. Thanks Dwayne!
Recognized Excellence - All around great work. Will definitely call then for our next project.
Additional Comments - It's been 4+ years but we are just as happy with the space as we were when is was completed.
On time, on budget, delivered on specs!
Recognized Excellence - Dwayne Butler - He really goes above and beyond to assist clients and ensure that they are satisfied
Friendliness - All of Master Edge’s staff are very friendly, warm and easy to discuss issues with
Additional Comments - Dwayne’s open and honest approach instilled trust and confidence in us immediately. He really took the worry of a big renovation off our shoulders, handing the details, scheduling and managing things smoothly. Even when the inevitable surprises arose (e.g. original builder had not installed a load bearing beam, material delays, we added additional work, etc), the project finished under budget and within a week of the scheduled completion date. We absolutely love our renovation. People who see it comment on the quality of the work that was done. Dwayne’s commitment didn’t end with the job. He continues to stand behind his work, even after the renovation is done. We had a faulty drain and some water damage, he took care of it. We will be calling Master Edge for any future work and have no reservations referring him to our close friends and family.
Excellency in quality, time and customer care
Recognized Excellence - Very profession, efficient and excellent inputs in the design stage.
Satisfaction - The final product is exceeding our expectation.
Safe - My neighbors commented on how well the jobsite was run and kept in clean, they felt that the builder considered everyone and not just the client
Communication - Between the software portal and email and visits we always knew what was happening and what to expect
Expertise - They created the renovation I was looking for during the worst of Covid, on time and on budget! We always felt that we were in good hands from day one
Value - Couldn't be happier and would do it all again
Satisfaction - I knew what I wanted, they were able to see what I wanted and make it so and any design suggestions (i.e. high window over the cupboards) were ones that I was able to immediately see that those changes would be ones I would suggest...they figured out exactly what I wanted.
Friendliness - You feel more like a part of an extended family when dealing with them, just not a client
Additional Comments - I would strongly recommend them as a company. I am happy with the project, both how it went and the end result. I would use them again....they made a start to finish renovation something that was fairly stress free for us.....something all my friend say is very rare in the business.
I have referred many people over the years and will continue to do so.
Problem Resolution - This is a strength. When issues arise, I know it will be resolved appropriately. Knowing this removes some of the stress that comes with these projects. Both jobs, same thing.
Satisfaction - Honestly we have pretty high expectations for these people and the work they do and they do not disappoint.
Additional Comments - Thank you to everyone who helped make our home beautiful. It was a tough time to run these jobs with Covid and supply chain/labour shortages. Well done all.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Master Edge Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys