3,000+ sq.ft. Done in one day. Crew came and went right to work. Excellent
Awesome job very neat
Overall, I was satisfied with their work, except there is some small attention to detail areas that I thought were kind of sloppy.
Very impressed with skills and team work demonstrated by the Mark J Fisher team.
The product and laborers are great, got the job done. The company needs to get better with their communication skills.
They were very efficient. They left the job site absolutely clean. I've seen so many companies leave a mess but with them, you wouldn't have known they were here. It looks great on the roof and the ground!
We really appreciate the time and care they gave talking us through the project and the options. They followed through professionally and had
I am happy with the job! They did the job well!
They provide great services but they aren't cheap.
They were a pleasure to work with.
Rich and his crew are professional and helpful. We are senior citizens and they were right there to help.
I am very satisfied with the work performed by the company.
They were very courteous and the work was completed as we discussed. We have had no problems with the work done.
The salesman was easy to deal with and bent over backward to quote the job. He met with me multiple times to make sure I was satisfied with all that I was getting. The quality of my project is very good. I am very satisfied with the job. Mark J. Fisher Roofing, LLC even went out of their coverage area in order to complete my work.
I was extremely satisfied with the overall performance of Mark J Fisher Roofing!
Problems and more problems! The communication issues started with our sales person, who upsold us a new attic fan and never told us that the company would not completely install it and make sure it was functioning properly. Then the work crew showed up, and only one of the guys had even a basic fluency in English. (Questions like "Are you done?" were met with puzzled stares and silence.) The job supervisor spoke English but was not always there. The site was cluttered, and I could barely get in and out of my house - one time a box of nails was left on my front steps, which I had to avoid tripping over when I left. Then a port-a-potty, which I had specifically said I did not want in my postage-stamp-sized front yard, was delivered anyway, and was left blocking the walkway to a back apartment, so my elderly mother who uses a walker could not get out. When I complained about the issues, I was given different answers by different representatives. When I outlined in writing and in detail the serious customer service issues and asked for a 10% price reduction, I was sent two $25 Applebees gift cards instead and offered a free customer protection plan since "peace of mind is more important than money" (yes, one of their representatives actually said that in an e-mail). A $50 gift card for a $14,000+ job?! That is less than 1/2 of 1%. Give me a break. We are all human and we all make mistakes, but when a company refuses to truly make things right for their customers, that is a serious problem.
They need to be responsible for their work before and after the job. I now have drywall and stucco issues. The house is nineteen years and I didn't have the cracks before the installation of the roof.
They are very professional and they did an excellent job. They are hard workers and I would recommend them to anybody, they are very polite people.
I was very satisfied. Bobby Fisher explained everything and did a wonderful job. Rich did a wondedrful job. The crew was exceptional.
I would hire them again. They were terrific. They done a beautiful job.
They did a very good job and I'm satisfied!
I was not happy with how they left my window. It obviously looks bad, they said it looks bad, but they did not fix it.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mark J Fisher Roofing, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys