They were great. They were timely, polite, and respectful.
They were very efficient and very good at what they did. I was very happy and they did a great job with one side of the house in less than a day. They were very polite and very efficient. They couldn't have been better.
The work they did was impeccable
They did an excellent job. Very professional!
They were very friendly and provided excellent service. They go above and beyond very communicative responsive and easy to get ahold of.
They were great from beginning to the end.
They were easy to work with and got the job down. They had a subcontractor come in to do flooring work and did a great job!
We were very please with the work performed by Marchese Restoration. They were professional, polite and timely. They came into to my home as scheduled. Completed the task and cleaned up work area. I would recommend them to anyone looking for dry wall work.
Very efficient teamwork. Very interested in getting the job done swiftly.
Areas For Improvement - Attention to minor finishing details
Marchese Restoration is an exceptional company run by professionals. They hire the best people.
Outstanding service, could not tell there had been any damage, highly reccomend!
They did professional work.
They were very professional and the job was completed to my satisfaction.
professional and punctual
Extremely professional and quality staff. The workers were timely, efficient, and very friendly. The Marchese team was responsive to our needs. The final carpentry work performed by the Marchese staff was top-notch! Highly recommend!
Efficient and easy to work with.
I have had Marchese out here on two occasions. One for some inside work and one for water damage work and they far exceeded my expectations on both occasions. They went out of their way to make sure everything was perfect. They were always on time and their promises were delivered.
Great workmanship did more then they where suppose to and came back on request for a minor thing very happy with the trsults
They were extremely helpful. The owner called me back immediately with general questions I had. He went above and beyond.
The work they did for me was excellent. The people were very professional and very caring! I had no problems at all.
Likely To Recommend - The work they did for me was excellent! The work they did for me was excellent. The people were very professional and very caring! I had no problems at all.
They were well organized, receptive to specifications and what we were looking for and gave great recommendations.
Areas For Improvement - None
Areas Of Satisfaction - Customer service
I have everything good to day about them. They came in before schedule. They were amazing with our family and the situation we have been in. They have been outstanding !
Area Of Satisfaction - I was most satisfied with all of it.
Additional Comments - My husband and I were so thrilled with how the process went all together. Everything was wonderful. When you've gone through a tragedy in your life, they were so heartwarming. It was amazing.
Areas For Improvement - They met all my expectation.
Areas Of Satisfaction - 1. Timeliness2. Workmanship3. Cleanup after work complete4. Supervisor checked on subs.
Additional Comments - Marchese did an outstanding job. They did a very complete and thorough job in repairing my basement damage. I am very satisfied with them and would use them again.
Area Of Satisfaction - We were very impressed with overall fit and finish of the work and the general work ethic and courtesy of all of the workers in our home.
Commitment excellence and quality work was done
I found the workman very polite and professional all the way.
I am very pleased that Marchese Restoration was able to address my main problem, with the budget I had. I am satisfied with their work, notification, and promptness.
Lou Marchese is a very fine businessman that you don't find very often.
I feel they provided excellent work.
Areas Of Satisfaction - I was most satisfied with the timeliness of when they started and when they finished. They were very efficient and quick.
They were an excellent company. I had no idea what to do when I had a fire. They stepped right in. I would highly recommend them
They were really nice guys.
Friendly customer service, very timely, informative about the repair process and top tier quality work.
Marchese Restoration exceeded my expectations. I was kept informed, every step of the way. Workers were courteous, fast, and professional. Showed up on time. Completed work on the date promised. Did a beautiful job! I would highly recommend.
Everyone from Lou Marchese to the sub contractors were compassionate to our situation. Everyone was professional, knowledgable, patient whenever we had questions or concerns, and we were back in our home in a month. We really appreciate everything they did. These were some of the nicest people we have ever met. Thank you Lou, Robert, Ray, Bob, Paul, Gary, and Jack.
They were very good. They were friendly and joked around a little bit, trying to make the situation lighter. They did a good job, but the only thing was that because I had a rectangular rug with a pad under it that was kind of out of wack, I had to call the carpet company. They came out but didn't do much better. I knew that would be a problem.
Their an excellent company and I would choose them again. Work is professional and workers were efficient.
I have already referred 2 people. My home is brand new again!
I was very happy with the work and workmen supplied by Marchese in regards to the restoration work.
They were very detail oriented and responsive.
Areas Of Satisfaction - The personnel was very professional and courteous. They were in our home for 6 weeks and I appreciated that they were so professional. They kept the same crew on site and it's like they almost became a part of the family. We worked with 1 guy in charge which was very helpful.
Great job, great service. Everyone was professional and kept to their schedules.
Did a fantastic job, communicated well throughout, I reccomend.
Areas Of Satisfaction - I was most satisfied with the level of professionalism, promptness, good communication. Not all companies have a good reputation for that, but I feel that Marchese has earned that reputation.
Would recommend this company to my best friends.
Areas Of Satisfaction - The whole process from the first call to set up app. through out the whole process. I was made aware of what, time and who would be doing the work.
After a large tree fell on our house, Lou and a representative from the storage company met with us . We were in shock and disbelief over what had occurred.They were very reassuring and explained the entire restoration process to us. Lou was most kind and accommodating at a time when we needed that most.The restoration process unfolded just as they had outlined. Once the inspections and permits were in place, work began. All of the subcontractors were most helpful, respecting our desire to remain in an undamaged portion of our home with our cat and 15 Year old dog.The supervisor, Robert, was amazing! We saw him almost daily. He could not have been nicer, keeping us informed about work being done each step of the way.The restoration was completed using quality materials in a timely fashion. We were able to remain in our home which was important to us.We would certainly recommend USAA and Marchese Restoration. They took care of everything for us when a disaster occurred on our propery. Adjusting to the reality of damage to a large portion of one's home just before the arrival a record setting snowstorm was enough without having to worry about the reconstruction process.We felt very fortunate that USAA recommended Marchese to work with us.
Likely To Recommend - After a large tree fell on our house, Lou and a representative from the storage company met with us . We were in shock and disbelief over what had occurred.They were very reassuring and explained the entire restoration process to us. Lou was most kind and accommodating at a time when we needed that most.The restoration process unfolded just as they had outlined. Once the inspections and permits were in place, work began. All of the subcontractors were most helpful, respecting our desire to remain in an undamaged portion of our home with our cat and 15 Year old dog.The supervisor, Robert, was amazing! We saw him almost daily. He could not have been nicer, keeping us informed about work being done each step of the way.The restoration was completed using quality materials in a timely fashion. We were able to remain in our home which was important to us.We would certainly recommend USAA and Marchese Restoration. They took care of everything for us when a disaster occurred on our propery. Adjusting to the reality of damage to a large portion of one's home just before the arrival a record setting snowstorm was enough without having to worry about the reconstruction process.We felt very fortunate that USAA recommended Marchese to work with us.
Area Of Satisfaction - Marchese did what they said tbey would do. Robert was very cooperative.
Area Of Satisfaction - I was most satisfied with the entire experience and the communication.
Having dealt with a number of contractors over many years, Lou Marchese is among the very best encountered. He is highly professional, personable, follows up as he says he will, goes the extra mile to ensure work is done properly, and uses reliable, professional subcontractors when necessary. If we ever have another restoration project at our MD home, I plan to ask USAA to use Lou again. If fact, I wish Lou did remodeling work other than restoration because I'd like to use him for that as well. Highly recommended.
Area Of Satisfaction - On-time, highly-experienced, work done well, on-budget, honest, friendly, responsive, reliable, caring.
Additional Comments - I believe Lou Marchese is a relative rarity in his business, and I was thoroughly pleased.
They all were extremely professional and I was satisfied with all of the work.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Marchese Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys