Areas Of Satisfaction

Areas Of Satisfaction - They were very understanding of me and my husband’s schedule and they went out of there way to accommodate us.

Overall, they did an excellent job. There were a few things that they could have done better, but these were what could be called “nit picking”

Appointments & Meetings

Appointments & Meetings - They were typically very focused on getting the job done and worked on weekends to accomplish their task as quickly as possible.

Communication

Communication - They did a good job keeping me updated and provided weekly reports on their progress.

Contractor Knowledge

Contractor Knowledge - They were very knowledgeable in all aspects of the repair process

Employees Professionalism

Employees Professionalism - Totally professional and always courteous

Process Explanation

Process Explanation - They were excellent in explaining things to me as I am not very knowledgeable about all the various tasks that had to be performed

Trust

Trust - I totally trusted Marchese from day one. I think they are honest and professional. I did not trust some of their competitors. Which iscwhy I chose Marchese.

Work Done Right

Work Done Right - Again, overall their work was excellent. They often made improvements that they did not have to by contract. There were minor details that could have been improved on, but that does not diminish their final product.

PM Communication

PM Communication - Excellent manager who always treated me respectfully and was very responsive when I needed him.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations many times. I asked to put blinds up in two windows and they put them up in every window in the house. The window trim work is spectacular. All the doors align perfectly. The two bathrooms tile work was flawless. The drywall was hung straight and without lumps. And , much more. Their workmanship.was really impressive.

Additional Comments

Additional Comments - Anyone looking for a contractor they can trust and one who doesn’t try to scam you , doesn’t need to look any further than Marchese. They are not perfect, but they are really good and can be trusted.

They didn't finish everything or hang my drapes back.

They were the best!

Employees Professionalism

Employees Professionalism - They were a great, polite, and very nice bunch of guys!

Areas For Improvement

Areas For Improvement - They were great!

Areas Of Satisfaction

Areas Of Satisfaction - They did a beautiful job!

Additional Comments

Additional Comments - I would recommend them 100%.

They are an outstanding contractor, and I would deal with them anytime.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations in all areas.

Additional Comments

Additional Comments - They were so great. I would like them to do other things for me, but they only work with USAA.

Very professional and friendly

Areas For Improvement

Areas For Improvement - I enjoyed working with them.

Areas Of Satisfaction

Areas Of Satisfaction - They definitely met my expectations in everything they did. I was very impressed with the whole project.

They were very concerned about my satisfaction.

Post-job Clean Up

Post-job Clean Up - The clean-up was wonderful.

PM Communication

PM Communication - He explained well.

Areas Of Satisfaction

Areas Of Satisfaction - They did a fantastic job.

The service was good.

Overall I could not have asked for more.

Areas Of Satisfaction

Areas Of Satisfaction - The crew's efficient way of moving around each other without interfering in the relatively small area of my first floor.

Additional Comments

Additional Comments - Each and every crew member be it Marchese's own or those of their handpicked sub-contractors were pleasant and courteous.

Great to work with. I would definitely would recommend to others.

Appointments & Meetings

Appointments & Meetings - Techs were on time every day of project.

Communication

Communication - Couldn't have been any better. Keep me abreast of what was in the plan

Contractor Knowledge

Contractor Knowledge - All the techs seemed knowledgeable of their particular job.

Cooperative And Responsive

Cooperative And Responsive - Excellent!

Employees Professionalism

Employees Professionalism - Seemed to be top notch to me.qq

Process Explanation

Process Explanation - Project manager reviewed the job with me.

I would not recommend Marchese Restoration to a friend.

I would definitely recommend Marchese Restoration because of the way they completed the work and the way they respected my house. They cleaned up well. Everyone that I dealt with had manners, was very polite, was prompt and courteous, and got the job done quickly.

I am likely to recommend Marchese Restoration to a friend because they completed the work on time and showed up when they said they were going to.

Highly recommend the company. They have great project manager that made a long process seem easy and the highly skilled crew did a great job. I would have these folks do all my home repairs if that was possible.

They are very professional and quick to get my work done in my home. When there was a slight issue with the work, they were very quick to come out and fix what needed to be taken care of.

Additional Comments

Additional Comments - The person assigned to over see the contract was very professional.

When it was all said and done, they put everything back together. That was good, but it would have been nice if they could have professionally cleaned the carpet as well.

I was so pleased that Marchese Restoration could take care of my project. I was so impressed with this company. They exceeded my expectations.
They are so professional. The people that work for them are so nice and knowledgeable. They will be the company I will call for my next project.

Professional service in all aspects of the repair.

Appointments & Meetings

Appointments & Meetings - Timely meetings and working appointments were communicated on duration.

Communication

Communication - Great communication during the process, I was always informed on the progress so that other plans were not interrupted.

Contractor Knowledge

Contractor Knowledge - Every representative was deeply knowledgeable on their portion of the repair processes.

Cooperative And Responsive

Cooperative And Responsive - Any issue that came up from the repair work was dealt with promptly and professionally.

Employees Professionalism

Employees Professionalism - Great care was taken by all involved to keep the home in a good state during repair. Everyone in the process was a delight to meet and made the entire process stress free.

Post-job Clean Up

Post-job Clean Up - Great attention to detail on ensuring all remnants of the repair process were cleaned up.

Process Explanation

Process Explanation - I was always kept I formed about the current and next steps of the repair.

Subcontractors Professionalism

Subcontractors Professionalism - I didn't even realize there were subcontractors as the level of professionalism didn't change at all during the entire repair process.

Trust

Trust - When an issue came up and I was told it would be handled, it was. One phone call, one promise, one happy customer.

PM Communication

PM Communication - Phone calls were timely and proactive.

Areas Of Satisfaction

Areas Of Satisfaction - The great communication from everyone that I met kept me informed of the repair which provided peace of mind.

Additional Comments

Additional Comments - Superb work and experience overall. I hope another tree doesn't come through the roof, but if it does I know who to call.

Marchese Restoration was recommended to us by a neighbor with a similar issue and we understand why, as they were professional from start to finish. Vic walked us through the process during our first appointment and everything was smooth sailing thereafter. Workers arrived on time and completed the restoration work on schedule. They also submitted everything to our insurance company in a timely manner as well. If you want quality work from a trusted company, Marchese Restoration is the way to go.

Areas Of Satisfaction

Areas Of Satisfaction - Their professional and effectiveness was top notch

Elysia, my project manager, was excellent at keeping me up to date with everything going on.

PM Communication

PM Communication - If I could give her more than a five I would.

Areas Of Satisfaction

Areas Of Satisfaction - Marchese exceeded my expectations because they got the work done correctly. They kept me informed. They actually found a leak, and they let me know about it immediately.

Additional Comments

Additional Comments - I would highly recommend them to anyone and everyone. They were professional and great about getting things done. I am highly satisfied.

They are not close to our area.

Company was very professional . Their workv was excellent in every way.

Marchese Restoration did a great job of keeping us informed on the timeline for repairs and showed up exactly when they said they would. Top marks for the work as well!

Communication

Communication - The project manager did a great job letting us know when work would start and the timeline.

Employees Professionalism

Employees Professionalism - Project manager (Glenn) and those doing the work did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - The inside work -- shiplap ceiling repair and bookcase repair -- were great. Zero signs that they had been damaged.

Very well organized.

Yes I would definitely recommend this company to those in need! They were always there for me!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - All

Additional Comments

Additional Comments - The marchese company was very comforting to me with all the restoration. I would call on them again if I had to and I really hope that never happens! It’s great to know there is such a helpful company. Thank you so much!

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded all of my expectations, they did a good job.

PM Communication

PM Communication - The project manager is a very good person.

Areas For Improvement

Areas For Improvement - Marchese Restoration did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Marchese Restoration met and exceeded my expectations in all areas.

The team that worked on my home was professional, helpful, and did great work. Marchese also did a major repair/remodel on my daughter's home and we had the same, consistent experience. Robert was a great PM, and a wonderful support throughout the project. I would definitely use them again!

Communication

Communication - Great communication and always available.

Cooperative And Responsive

Cooperative And Responsive - Absolutely!

Trust

Trust - Very happy with follow through.

PM Communication

PM Communication - Very responsive and approachable.

Areas Of Satisfaction

Areas Of Satisfaction - Crew was very professional, helpful, and did excellent work. They often went above and beyond to help me.

Additional Comments

Additional Comments - They provided great customer service. I actually missed them when they left! :)

I would definitely use them again. They were reliable, easy to work with, and had top quality product.

Areas Of Satisfaction

Areas Of Satisfaction - They did great. They noticed a water leak and extra mold and made sure that was taken care of.

Marchese was responsive, and did the work very well.

Marchese has helped me twice, I am more than happy with each restoration, very well done, will always recommend them!

Appointments & Meetings

Appointments & Meetings - Despite snow and COVID they accomplished the job quickly and kept me informed of all changes to the schedule, very well done.

Communication

Communication - Never an issue, always knew what was going on.

Contractor Knowledge

Contractor Knowledge - I learned a thing of two from their professionals!

Cooperative And Responsive

Cooperative And Responsive - They observed the damage, we discussed what I wanted and it was 100% accomplished.

Employees Professionalism

Employees Professionalism - In my opinion they went above and beyond professionals, courteous to a fault.

Post-job Clean Up

Post-job Clean Up - Looked better after they were done that before the damage! They should offer a weekly cleaning service!

Process Explanation

Process Explanation - No surprises, knew what was happening ever step of the way!

Subcontractors Professionalism

Subcontractors Professionalism - Enjoyed good conversations with all who entered my home--no issues at all.

Trust

Trust - Never an issue, in fact their professionals expressed interest in may of my displays.

Work Done Right

Work Done Right - The first time they restored my basement it was perfect--the second time was even better!

PM Communication

PM Communication - No issues here at all! Good discussion and conversation.

Areas For Improvement

Areas For Improvement - None that I could see!

Areas Of Satisfaction

Areas Of Satisfaction - Was amazed at how seamless the repairs were done, you cannot tell any difference between the undamaged and the restored area--it is doen the way it should be.

Additional Comments

Additional Comments - The first restoration was two years ago, then I changed insurance companies then had a computer issues and lost all my data. I was so impressed with the work the first time I called my old insurance company to get their information. I was not disappointed. True professionals, used them twice so far and if I need restoration in the future I know who I will call--Marchese!

They were an exceptional and courteous group. They were always on time. When they were supposed to be here at 7, they were here at 6:55!

Additional Comments

Additional Comments - I will add on to what I said earlier. They are second to none. They were very professional and courteous.

Marchese performed above expectations- quality work, they met targeted completion date, kept me informed of project status, and always kept the premises clean and orderly at the end of the day.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent outcome- beautiful restoration of well house.

The staff was very nice, respectful and on time. They finished as fast as possible.

Very professional company.....would differently recommend to others

Appointments & Meetings

Appointments & Meetings - always received calls before arrival and techs were always on time

Communication

Communication - constant communications during project

Contractor Knowledge

Contractor Knowledge - very knowledgeable and friendly

Cooperative And Responsive

Cooperative And Responsive - meet every need that we had

Post-job Clean Up

Post-job Clean Up - cleaned as though no work was being done

Process Explanation

Process Explanation - explained everything through the restoration

Trust

Trust - I trusted the company and especially the lead

Areas For Improvement

Areas For Improvement - no areas fell short

Areas Of Satisfaction

Areas Of Satisfaction - meet expectations

Additional Comments

Additional Comments - very happy with the complete process......wish they did more than restoration

Very professional. Excellent and superior work ethics.

Very professional, timely, punctual and kind

The representatives of Marchese Restoration provide good service.

Areas For Improvement

Areas For Improvement - They did not fall short of any expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations.

I was very, very happy with Marchese Restoration.

Cooperative And Responsive

Cooperative And Responsive - Marchese Restoration went above and beyond to accommodate me.

Employees Professionalism

Employees Professionalism - I really enjoyed that employees of Marchese Restoration.

Post-job Clean Up

Post-job Clean Up - Marchese Restoration's meticulousness was one of the things that pleased me most.

Areas Of Satisfaction

Areas Of Satisfaction - Marchese Restoration exceeded my expectations with their responsiveness, the attention to detail that they exhibited, and the speed. They came, got right to it, and knocked out the job.

Additional Comments

Additional Comments - I didn't choose them, I used them because they were recommended by USAA, but I'm glad that USAA is working with a quality contractor because you never know what you're going to get, and I was super pleased.

Areas Of Satisfaction

Areas Of Satisfaction - They were very prompt and on time to work and got the job done in a timely manner.

they are professional, responsive and follow through on all areas of the project

Everything was great. We filled out the papres and it's posted on the walls in their office at Marchese Restoration. Everything else was good. We found them through my insurance company. They did great. Everything was packed up and done in a timely manner. They are about 15 minutes up the road so we stopped in the office and they took great care of me. Marchese Restoration gave me a 3 year warranty. I have not one complaint.

Areas Of Satisfaction

Areas Of Satisfaction - They were very responsive and did quality work.

Areas Of Satisfaction

Areas Of Satisfaction - All around, we were very satisfied and appreciative of the work completed. Everything went smoothly.

They were super friendly, fast and made it very convenient and easy.

They are an excellent restoration company.