Very well organized.
Yes I would definitely recommend this company to those in need! They were always there for me!
Areas For Improvement - None
Areas Of Satisfaction - All
Additional Comments - The marchese company was very comforting to me with all the restoration. I would call on them again if I had to and I really hope that never happens! It’s great to know there is such a helpful company. Thank you so much!
Areas Of Satisfaction - They exceeded all of my expectations, they did a good job.
PM Communication - The project manager is a very good person.
Areas For Improvement - Marchese Restoration did not fall short of my expectations.
Areas Of Satisfaction - Marchese Restoration met and exceeded my expectations in all areas.
The team that worked on my home was professional, helpful, and did great work. Marchese also did a major repair/remodel on my daughter's home and we had the same, consistent experience. Robert was a great PM, and a wonderful support throughout the project. I would definitely use them again!
Communication - Great communication and always available.
Cooperative And Responsive - Absolutely!
Trust - Very happy with follow through.
PM Communication - Very responsive and approachable.
Areas Of Satisfaction - Crew was very professional, helpful, and did excellent work. They often went above and beyond to help me.
Additional Comments - They provided great customer service. I actually missed them when they left! :)
I would definitely use them again. They were reliable, easy to work with, and had top quality product.
Areas Of Satisfaction - They did great. They noticed a water leak and extra mold and made sure that was taken care of.
Marchese was responsive, and did the work very well.
Marchese has helped me twice, I am more than happy with each restoration, very well done, will always recommend them!
Appointments & Meetings - Despite snow and COVID they accomplished the job quickly and kept me informed of all changes to the schedule, very well done.
Communication - Never an issue, always knew what was going on.
Contractor Knowledge - I learned a thing of two from their professionals!
Cooperative And Responsive - They observed the damage, we discussed what I wanted and it was 100% accomplished.
Employees Professionalism - In my opinion they went above and beyond professionals, courteous to a fault.
Post-job Clean Up - Looked better after they were done that before the damage! They should offer a weekly cleaning service!
Process Explanation - No surprises, knew what was happening ever step of the way!
Subcontractors Professionalism - Enjoyed good conversations with all who entered my home--no issues at all.
Trust - Never an issue, in fact their professionals expressed interest in may of my displays.
Work Done Right - The first time they restored my basement it was perfect--the second time was even better!
PM Communication - No issues here at all! Good discussion and conversation.
Areas For Improvement - None that I could see!
Areas Of Satisfaction - Was amazed at how seamless the repairs were done, you cannot tell any difference between the undamaged and the restored area--it is doen the way it should be.
Additional Comments - The first restoration was two years ago, then I changed insurance companies then had a computer issues and lost all my data. I was so impressed with the work the first time I called my old insurance company to get their information. I was not disappointed. True professionals, used them twice so far and if I need restoration in the future I know who I will call--Marchese!
They were an exceptional and courteous group. They were always on time. When they were supposed to be here at 7, they were here at 6:55!
Additional Comments - I will add on to what I said earlier. They are second to none. They were very professional and courteous.
Marchese performed above expectations- quality work, they met targeted completion date, kept me informed of project status, and always kept the premises clean and orderly at the end of the day.
Areas Of Satisfaction - Excellent outcome- beautiful restoration of well house.
The staff was very nice, respectful and on time. They finished as fast as possible.
Very professional company.....would differently recommend to others
Appointments & Meetings - always received calls before arrival and techs were always on time
Communication - constant communications during project
Contractor Knowledge - very knowledgeable and friendly
Cooperative And Responsive - meet every need that we had
Post-job Clean Up - cleaned as though no work was being done
Process Explanation - explained everything through the restoration
Trust - I trusted the company and especially the lead
Areas For Improvement - no areas fell short
Areas Of Satisfaction - meet expectations
Additional Comments - very happy with the complete process......wish they did more than restoration
Very professional. Excellent and superior work ethics.
Very professional, timely, punctual and kind
The representatives of Marchese Restoration provide good service.
Areas For Improvement - They did not fall short of any expectations.
Areas Of Satisfaction - They met my expectations.
I was very, very happy with Marchese Restoration.
Cooperative And Responsive - Marchese Restoration went above and beyond to accommodate me.
Employees Professionalism - I really enjoyed that employees of Marchese Restoration.
Post-job Clean Up - Marchese Restoration's meticulousness was one of the things that pleased me most.
Areas Of Satisfaction - Marchese Restoration exceeded my expectations with their responsiveness, the attention to detail that they exhibited, and the speed. They came, got right to it, and knocked out the job.
Additional Comments - I didn't choose them, I used them because they were recommended by USAA, but I'm glad that USAA is working with a quality contractor because you never know what you're going to get, and I was super pleased.
Areas Of Satisfaction - They were very prompt and on time to work and got the job done in a timely manner.
they are professional, responsive and follow through on all areas of the project
Everything was great. We filled out the papres and it's posted on the walls in their office at Marchese Restoration. Everything else was good. We found them through my insurance company. They did great. Everything was packed up and done in a timely manner. They are about 15 minutes up the road so we stopped in the office and they took great care of me. Marchese Restoration gave me a 3 year warranty. I have not one complaint.
Areas Of Satisfaction - They were very responsive and did quality work.
Areas Of Satisfaction - All around, we were very satisfied and appreciative of the work completed. Everything went smoothly.
They were super friendly, fast and made it very convenient and easy.
They are an excellent restoration company.
Areas Of Satisfaction - They followed through on their commitment.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Marchese Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys