Very well organized.

Yes I would definitely recommend this company to those in need! They were always there for me!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - All

Additional Comments

Additional Comments - The marchese company was very comforting to me with all the restoration. I would call on them again if I had to and I really hope that never happens! It’s great to know there is such a helpful company. Thank you so much!

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded all of my expectations, they did a good job.

PM Communication

PM Communication - The project manager is a very good person.

Areas For Improvement

Areas For Improvement - Marchese Restoration did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Marchese Restoration met and exceeded my expectations in all areas.

The team that worked on my home was professional, helpful, and did great work. Marchese also did a major repair/remodel on my daughter's home and we had the same, consistent experience. Robert was a great PM, and a wonderful support throughout the project. I would definitely use them again!

Communication

Communication - Great communication and always available.

Cooperative And Responsive

Cooperative And Responsive - Absolutely!

Trust

Trust - Very happy with follow through.

PM Communication

PM Communication - Very responsive and approachable.

Areas Of Satisfaction

Areas Of Satisfaction - Crew was very professional, helpful, and did excellent work. They often went above and beyond to help me.

Additional Comments

Additional Comments - They provided great customer service. I actually missed them when they left! :)

I would definitely use them again. They were reliable, easy to work with, and had top quality product.

Areas Of Satisfaction

Areas Of Satisfaction - They did great. They noticed a water leak and extra mold and made sure that was taken care of.

Marchese was responsive, and did the work very well.

Marchese has helped me twice, I am more than happy with each restoration, very well done, will always recommend them!

Appointments & Meetings

Appointments & Meetings - Despite snow and COVID they accomplished the job quickly and kept me informed of all changes to the schedule, very well done.

Communication

Communication - Never an issue, always knew what was going on.

Contractor Knowledge

Contractor Knowledge - I learned a thing of two from their professionals!

Cooperative And Responsive

Cooperative And Responsive - They observed the damage, we discussed what I wanted and it was 100% accomplished.

Employees Professionalism

Employees Professionalism - In my opinion they went above and beyond professionals, courteous to a fault.

Post-job Clean Up

Post-job Clean Up - Looked better after they were done that before the damage! They should offer a weekly cleaning service!

Process Explanation

Process Explanation - No surprises, knew what was happening ever step of the way!

Subcontractors Professionalism

Subcontractors Professionalism - Enjoyed good conversations with all who entered my home--no issues at all.

Trust

Trust - Never an issue, in fact their professionals expressed interest in may of my displays.

Work Done Right

Work Done Right - The first time they restored my basement it was perfect--the second time was even better!

PM Communication

PM Communication - No issues here at all! Good discussion and conversation.

Areas For Improvement

Areas For Improvement - None that I could see!

Areas Of Satisfaction

Areas Of Satisfaction - Was amazed at how seamless the repairs were done, you cannot tell any difference between the undamaged and the restored area--it is doen the way it should be.

Additional Comments

Additional Comments - The first restoration was two years ago, then I changed insurance companies then had a computer issues and lost all my data. I was so impressed with the work the first time I called my old insurance company to get their information. I was not disappointed. True professionals, used them twice so far and if I need restoration in the future I know who I will call--Marchese!

They were an exceptional and courteous group. They were always on time. When they were supposed to be here at 7, they were here at 6:55!

Additional Comments

Additional Comments - I will add on to what I said earlier. They are second to none. They were very professional and courteous.

Marchese performed above expectations- quality work, they met targeted completion date, kept me informed of project status, and always kept the premises clean and orderly at the end of the day.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent outcome- beautiful restoration of well house.

The staff was very nice, respectful and on time. They finished as fast as possible.

Very professional company.....would differently recommend to others

Appointments & Meetings

Appointments & Meetings - always received calls before arrival and techs were always on time

Communication

Communication - constant communications during project

Contractor Knowledge

Contractor Knowledge - very knowledgeable and friendly

Cooperative And Responsive

Cooperative And Responsive - meet every need that we had

Post-job Clean Up

Post-job Clean Up - cleaned as though no work was being done

Process Explanation

Process Explanation - explained everything through the restoration

Trust

Trust - I trusted the company and especially the lead

Areas For Improvement

Areas For Improvement - no areas fell short

Areas Of Satisfaction

Areas Of Satisfaction - meet expectations

Additional Comments

Additional Comments - very happy with the complete process......wish they did more than restoration

Very professional. Excellent and superior work ethics.

Very professional, timely, punctual and kind

The representatives of Marchese Restoration provide good service.

Areas For Improvement

Areas For Improvement - They did not fall short of any expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations.

I was very, very happy with Marchese Restoration.

Cooperative And Responsive

Cooperative And Responsive - Marchese Restoration went above and beyond to accommodate me.

Employees Professionalism

Employees Professionalism - I really enjoyed that employees of Marchese Restoration.

Post-job Clean Up

Post-job Clean Up - Marchese Restoration's meticulousness was one of the things that pleased me most.

Areas Of Satisfaction

Areas Of Satisfaction - Marchese Restoration exceeded my expectations with their responsiveness, the attention to detail that they exhibited, and the speed. They came, got right to it, and knocked out the job.

Additional Comments

Additional Comments - I didn't choose them, I used them because they were recommended by USAA, but I'm glad that USAA is working with a quality contractor because you never know what you're going to get, and I was super pleased.

Areas Of Satisfaction

Areas Of Satisfaction - They were very prompt and on time to work and got the job done in a timely manner.

they are professional, responsive and follow through on all areas of the project

Everything was great. We filled out the papres and it's posted on the walls in their office at Marchese Restoration. Everything else was good. We found them through my insurance company. They did great. Everything was packed up and done in a timely manner. They are about 15 minutes up the road so we stopped in the office and they took great care of me. Marchese Restoration gave me a 3 year warranty. I have not one complaint.

Areas Of Satisfaction

Areas Of Satisfaction - They were very responsive and did quality work.

Areas Of Satisfaction

Areas Of Satisfaction - All around, we were very satisfied and appreciative of the work completed. Everything went smoothly.

They were super friendly, fast and made it very convenient and easy.

They are an excellent restoration company.

Areas Of Satisfaction

Areas Of Satisfaction - They followed through on their commitment.