They are very professional and quick to get my work done in my home. When there was a slight issue with the work, they were very quick to come out and fix what needed to be taken care of.
Additional Comments - The person assigned to over see the contract was very professional.
When it was all said and done, they put everything back together. That was good, but it would have been nice if they could have professionally cleaned the carpet as well.
I was so pleased that Marchese Restoration could take care of my project. I was so impressed with this company. They exceeded my expectations.
They are so professional. The people that work for them are so nice and knowledgeable. They will be the company I will call for my next project.
Professional service in all aspects of the repair.
Appointments & Meetings - Timely meetings and working appointments were communicated on duration.
Communication - Great communication during the process, I was always informed on the progress so that other plans were not interrupted.
Contractor Knowledge - Every representative was deeply knowledgeable on their portion of the repair processes.
Cooperative And Responsive - Any issue that came up from the repair work was dealt with promptly and professionally.
Employees Professionalism - Great care was taken by all involved to keep the home in a good state during repair. Everyone in the process was a delight to meet and made the entire process stress free.
Post-job Clean Up - Great attention to detail on ensuring all remnants of the repair process were cleaned up.
Process Explanation - I was always kept I formed about the current and next steps of the repair.
Subcontractors Professionalism - I didn't even realize there were subcontractors as the level of professionalism didn't change at all during the entire repair process.
Trust - When an issue came up and I was told it would be handled, it was. One phone call, one promise, one happy customer.
PM Communication - Phone calls were timely and proactive.
Areas Of Satisfaction - The great communication from everyone that I met kept me informed of the repair which provided peace of mind.
Additional Comments - Superb work and experience overall. I hope another tree doesn't come through the roof, but if it does I know who to call.
Marchese Restoration was recommended to us by a neighbor with a similar issue and we understand why, as they were professional from start to finish. Vic walked us through the process during our first appointment and everything was smooth sailing thereafter. Workers arrived on time and completed the restoration work on schedule. They also submitted everything to our insurance company in a timely manner as well. If you want quality work from a trusted company, Marchese Restoration is the way to go.
Areas Of Satisfaction - Their professional and effectiveness was top notch
Elysia, my project manager, was excellent at keeping me up to date with everything going on.
PM Communication - If I could give her more than a five I would.
Areas Of Satisfaction - Marchese exceeded my expectations because they got the work done correctly. They kept me informed. They actually found a leak, and they let me know about it immediately.
Additional Comments - I would highly recommend them to anyone and everyone. They were professional and great about getting things done. I am highly satisfied.
They are not close to our area.
Company was very professional . Their workv was excellent in every way.
Marchese Restoration did a great job of keeping us informed on the timeline for repairs and showed up exactly when they said they would. Top marks for the work as well!
Communication - The project manager did a great job letting us know when work would start and the timeline.
Employees Professionalism - Project manager (Glenn) and those doing the work did a great job.
Areas Of Satisfaction - The inside work -- shiplap ceiling repair and bookcase repair -- were great. Zero signs that they had been damaged.
Very well organized.
Yes I would definitely recommend this company to those in need! They were always there for me!
Areas For Improvement - None
Areas Of Satisfaction - All
Additional Comments - The marchese company was very comforting to me with all the restoration. I would call on them again if I had to and I really hope that never happens! It’s great to know there is such a helpful company. Thank you so much!
Areas Of Satisfaction - They exceeded all of my expectations, they did a good job.
PM Communication - The project manager is a very good person.
Areas For Improvement - Marchese Restoration did not fall short of my expectations.
Areas Of Satisfaction - Marchese Restoration met and exceeded my expectations in all areas.
The team that worked on my home was professional, helpful, and did great work. Marchese also did a major repair/remodel on my daughter's home and we had the same, consistent experience. Robert was a great PM, and a wonderful support throughout the project. I would definitely use them again!
Communication - Great communication and always available.
Cooperative And Responsive - Absolutely!
Trust - Very happy with follow through.
PM Communication - Very responsive and approachable.
Areas Of Satisfaction - Crew was very professional, helpful, and did excellent work. They often went above and beyond to help me.
Additional Comments - They provided great customer service. I actually missed them when they left! :)
I would definitely use them again. They were reliable, easy to work with, and had top quality product.
Areas Of Satisfaction - They did great. They noticed a water leak and extra mold and made sure that was taken care of.
Marchese was responsive, and did the work very well.
Marchese has helped me twice, I am more than happy with each restoration, very well done, will always recommend them!
Appointments & Meetings - Despite snow and COVID they accomplished the job quickly and kept me informed of all changes to the schedule, very well done.
Communication - Never an issue, always knew what was going on.
Contractor Knowledge - I learned a thing of two from their professionals!
Cooperative And Responsive - They observed the damage, we discussed what I wanted and it was 100% accomplished.
Employees Professionalism - In my opinion they went above and beyond professionals, courteous to a fault.
Post-job Clean Up - Looked better after they were done that before the damage! They should offer a weekly cleaning service!
Process Explanation - No surprises, knew what was happening ever step of the way!
Subcontractors Professionalism - Enjoyed good conversations with all who entered my home--no issues at all.
Trust - Never an issue, in fact their professionals expressed interest in may of my displays.
Work Done Right - The first time they restored my basement it was perfect--the second time was even better!
PM Communication - No issues here at all! Good discussion and conversation.
Areas For Improvement - None that I could see!
Areas Of Satisfaction - Was amazed at how seamless the repairs were done, you cannot tell any difference between the undamaged and the restored area--it is doen the way it should be.
Additional Comments - The first restoration was two years ago, then I changed insurance companies then had a computer issues and lost all my data. I was so impressed with the work the first time I called my old insurance company to get their information. I was not disappointed. True professionals, used them twice so far and if I need restoration in the future I know who I will call--Marchese!
They were an exceptional and courteous group. They were always on time. When they were supposed to be here at 7, they were here at 6:55!
Additional Comments - I will add on to what I said earlier. They are second to none. They were very professional and courteous.
Marchese performed above expectations- quality work, they met targeted completion date, kept me informed of project status, and always kept the premises clean and orderly at the end of the day.
Areas Of Satisfaction - Excellent outcome- beautiful restoration of well house.
The staff was very nice, respectful and on time. They finished as fast as possible.
Very professional company.....would differently recommend to others
Appointments & Meetings - always received calls before arrival and techs were always on time
Communication - constant communications during project
Contractor Knowledge - very knowledgeable and friendly
Cooperative And Responsive - meet every need that we had
Post-job Clean Up - cleaned as though no work was being done
Process Explanation - explained everything through the restoration
Trust - I trusted the company and especially the lead
Areas For Improvement - no areas fell short
Areas Of Satisfaction - meet expectations
Additional Comments - very happy with the complete process......wish they did more than restoration
Very professional. Excellent and superior work ethics.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Marchese Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys