I was terrified of making the wrong choice of contractor! A tree fell onto my house after a freak windstorm. While communicating with Lou Marchese; he put me at ease and calmly explained everything that needed to be done. Everything was completed with such professionalism and kindness.Thank you Mr. Marchese for helping me through this stressful time!

They were great. I had no idea what was happening, they guided me through the process and told me what was going to happen throughout the project.

Areas For Improvement

Areas For Improvement - No areas fell short of my expectations.

Areas For Improvement

Areas For Improvement - Marchese Restoration did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Marchese Restoration met/exceeded in all areas.

They did a beautiful job to restore my kitchen and family room. I am very pleased.

They did a great job and were great to work with.

Areas Of Satisfaction

Areas Of Satisfaction - Marchese Restoration exceeded my expectations with communication. They did the job very well.

Very satisfied with the project

Areas For Improvement

Areas For Improvement - I can not think of any improvement needed. My project was handled perfectly in every manner

Areas Of Satisfaction

Areas Of Satisfaction - Everything - communication and work,anship

Cannot recommend highly enough

Areas Of Satisfaction

Areas Of Satisfaction - In every area they exceeded my expectations

Additional Comments

Additional Comments - Cannot recommend Marchese highly enough. They are the best.

I am very pleased with the work and have "Shown off" the restoration of my basement to friends & family.

It was very easy to do business with Marchese Restoration. They were extremely responsive and focused on getting the job done!

Areas Of Satisfaction

Areas Of Satisfaction - Excellent communication and appointment timeliness - greatly appreciated during a stressfull time.

They were amazing all around with every interaction and every employee!

Areas For Improvement

Areas For Improvement - They never fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I was very pleased with everything they did!

Additional Comments

Additional Comments - Great experience very great quality of work and professionalism

Areas Of Satisfaction

Areas Of Satisfaction - They were very understanding of me and my husband’s schedule and they went out of there way to accommodate us.

Overall, they did an excellent job. There were a few things that they could have done better, but these were what could be called “nit picking”

Appointments & Meetings

Appointments & Meetings - They were typically very focused on getting the job done and worked on weekends to accomplish their task as quickly as possible.

Communication

Communication - They did a good job keeping me updated and provided weekly reports on their progress.

Contractor Knowledge

Contractor Knowledge - They were very knowledgeable in all aspects of the repair process

Employees Professionalism

Employees Professionalism - Totally professional and always courteous

Process Explanation

Process Explanation - They were excellent in explaining things to me as I am not very knowledgeable about all the various tasks that had to be performed

Trust

Trust - I totally trusted Marchese from day one. I think they are honest and professional. I did not trust some of their competitors. Which iscwhy I chose Marchese.

Work Done Right

Work Done Right - Again, overall their work was excellent. They often made improvements that they did not have to by contract. There were minor details that could have been improved on, but that does not diminish their final product.

PM Communication

PM Communication - Excellent manager who always treated me respectfully and was very responsive when I needed him.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations many times. I asked to put blinds up in two windows and they put them up in every window in the house. The window trim work is spectacular. All the doors align perfectly. The two bathrooms tile work was flawless. The drywall was hung straight and without lumps. And , much more. Their workmanship.was really impressive.

Additional Comments

Additional Comments - Anyone looking for a contractor they can trust and one who doesn’t try to scam you , doesn’t need to look any further than Marchese. They are not perfect, but they are really good and can be trusted.

They didn't finish everything or hang my drapes back.

They were the best!

Employees Professionalism

Employees Professionalism - They were a great, polite, and very nice bunch of guys!

Areas For Improvement

Areas For Improvement - They were great!

Areas Of Satisfaction

Areas Of Satisfaction - They did a beautiful job!

Additional Comments

Additional Comments - I would recommend them 100%.

They are an outstanding contractor, and I would deal with them anytime.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations in all areas.

Additional Comments

Additional Comments - They were so great. I would like them to do other things for me, but they only work with USAA.

Very professional and friendly

Areas For Improvement

Areas For Improvement - I enjoyed working with them.

Areas Of Satisfaction

Areas Of Satisfaction - They definitely met my expectations in everything they did. I was very impressed with the whole project.

They were very concerned about my satisfaction.

Post-job Clean Up

Post-job Clean Up - The clean-up was wonderful.

PM Communication

PM Communication - He explained well.

Areas Of Satisfaction

Areas Of Satisfaction - They did a fantastic job.

The service was good.

Overall I could not have asked for more.

Areas Of Satisfaction

Areas Of Satisfaction - The crew's efficient way of moving around each other without interfering in the relatively small area of my first floor.

Additional Comments

Additional Comments - Each and every crew member be it Marchese's own or those of their handpicked sub-contractors were pleasant and courteous.

Great to work with. I would definitely would recommend to others.

Appointments & Meetings

Appointments & Meetings - Techs were on time every day of project.

Communication

Communication - Couldn't have been any better. Keep me abreast of what was in the plan

Contractor Knowledge

Contractor Knowledge - All the techs seemed knowledgeable of their particular job.

Cooperative And Responsive

Cooperative And Responsive - Excellent!

Employees Professionalism

Employees Professionalism - Seemed to be top notch to me.qq

Process Explanation

Process Explanation - Project manager reviewed the job with me.

I would not recommend Marchese Restoration to a friend.

Subcontractors Professionalism

Subcontractors Professionalism - The carpet vendor and the asbestos removal company were great! Informative, professional, respectful and did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - Paint- met expectations. The carpet Vendor exceeded my expectations. The asbestos removal contractor exceeded my expectations.

Additional Comments

Additional Comments - This was the first time I worked with a contractor, so perhaps my expectations were unreasonable, I'm not sure.