They work when it is awfully hot out!
M&M is only interested in the sale. Once they have your money their customer service is non-existent. They completely missed the day they were scheduled to replace my roof. No call, no show. I had to contact them to find out what was going on. They had an Operations Manager David Conwell call me within 15 minutes. David apologized for the mix-up, promised me a different crew would be out first thing the following morning and offered me a $500 discount on my entire order (which also entailed full attic insulation). To make a long story short they missed their time frame for the insulation appointment by hours with no call. I again needed to contact them to find out what the situation was. I was told that David would once again call me back, this time however, I never did receive a return call from David. In fact, I had attempted calling David no less than 6 times following this situation to inform him the guys that blew in my insulation only used 14 bags to cover a 1400 sq. ft. attic space including the attached garage. I only realized after the fact that upon going to Owens Corning website that they were well short on what was required to bring my square footage to the R-49 value that I had paid for.I made several more attempts to contact David to both address my concern for the lack of insulation that was blown into my attic as well as to inquire about the $500 credit he said he was going to issue me. I had financed both the insulation and the new roof and I wanted to make sure he was going to contact the finance company to make the adjustment. David did not bother returning any of my calls over a nearly 3 weak long period. I then received my finance bill and it did not reflect the $500 credit that David Conwell had promised me. I called David 2 days later and to my surprise after I was transferred to his phone he actually answered. No apology for not returning any of my calls, and when I mentioned that he never contacted the finance company to apply the $500 credit that he had promised me he acted as if he knew nothing about this credit. I tried to refresh his memory reciting our entire initial conversation practically word for word. He thought it had to do with something about insulation, I had to inform him that it was regarding missing the appointment for installing a new roof and that the insulation was a separate issue I had called him about in which he never returned my call. He said he wouldn't have offered me a $500 credit because he said he only offers a 5% credit of the entire order. Apparently he was looking at my attic insulation invoice and for some reason the insulation and the roof were on two separate invoices. Once I brought that to his attention and explained to him my purchase had totaled $11,215 and according to my math $500 is less than the 5% credit that he stated was what he offers customers in an attempt to gain customer satisfaction. It was clear by the silence on the on the other end of the phone that David was having an "oh crap" moment. He then acknowledged remembering and said he would need to find out the best way to apply my credit since the financing had already gone through.I called David four days later since I had not heard back from him. I left him another message. Now another 6 days go by with no return call. I am now approaching furious status. I call the company but this time I ask for either David's supervisor or one of the owners please return my call. Five minutes go buy and it is David who calls me. Before I can even address him he spits out that he never offered me a $500 credit and I must have misunderstood. He has now made the decision to lie to me and deny that conversation ever took place. I brought up our last conversation in which after realizing the $500 offer was less than 5% of my order and that he did recall that conversation. His response to that was, "well, do you have it in writing?" I said, "No, you clearly know that this was based on our phone conversation." Then he tells me that if I don't have it in writing that he can't help me. I lost it at this point and relayed a few choice words for him. I called the main office roughly 10 minutes later (after peeling myself off the ceiling) and asked to speak with the owner Nick. Once I gave my name I was given the boiler plate response that he is not available. I then explained that I am a current customer who just spent over $11,000 with his customer and I have a serious issue with one of his staff and ask if he would please return my call. Several days go by and I call and ask for the owner Nick again, this time I was told that they were given orders that if I were to call back that they should not talk to me and just hang up. I have never been treated like this by any company in my life, let alone a company that I just spent over $11,000 with and had a very valid complaint. It is clear that within the M&M company that the lack of integrity and communication as in most companies starts at the top with ownership and then works it's way down the ranks. I was not allowed to discuss this matter with any of David's superiors nor the owner. The front desk staff and David were the only people I was allowed to have contact with during this entire situation from start to finish. I was and still remain completely dumbfounded. One that someone in a supervisory role within this company would make an offer of a credit to a customer and then later knowingly lie and deny that conversation ever took place, and second, be denied access to any other staff member including ownership to even discuss the situation. This is beyond poor customer service, this is a company whose managerial staff lies to customers and then does not even allow that customer to discuss the situation with a supervisor or owner. This company is literally the worst company I have ever dealt with. They will take your money in a heartbeat, then make promises to you to keep you content for the moment to only later lie about the promise they made and not allow you any recourse to even discuss the situation with another member of the company. It is clear that the owner Nick is not only aware of this situation (I have also sent him 2 professional emails detailing the situation with no response) but actually condones this type of behavior by his managerial staff. Nick has made no attempt to reach out to me or have another staff member reach out to me to even discuss this situation. This is a company and owner that only cares about their bottom line. Customer complaints are ignored and a culture of lies and avoidance is the norm here. Stay away from this company. You can't trust a word they say and when you try and call them on it they put up a brick wall and you are left out in the dark. As for owner Nick Yadron and Director of Operations David Conwell, you should be disgusted with yourselves. I know this review will not have the slightest impact on either of you. When you lack integrity to that degree, have no concern how business is conducted within your own company, and lie as easily as you breath, it's hard to imagine either of you having any concern with any customer issue, after you have their money.Run far and run fast from this company. Their time in business gave me the false sense that I was dealing with an honest and reliable company. This could not be further from the truth. Do business with this company at your own risk. They don't care about customer satisfaction, in fact, in my experience they don't care about their customers at all.
There were many problems with communication, or lack thereof, with the sales rep, the project manager and the staff at M & M Roofing. After about four weeks all issues were taken care of but it was an irritating experience.
I was surprised by how nice they left my yard!
They were very knowledgable and very professional.
The salesman and the work crew were all very professional and did a great job. We're very happy overall.
M&M Home Remodeling Services did excellent job on my project offered different insights on ways to improve my requests
I received calls before and after the work on my roof was done. I can only wait and see over the years how myroof holds up. I will definitely keep a lookout as much as I can. I have used Owens Corning before and knowthat they are supposed to have a good product. Only time will tell.
Excellent work by M&M Home Remodeling Services. Very professional from start to finish. Quality workmanship and the work was done exactly as scheduled. I would highly recommend to family and friends. Thank You M&M.
Professional, hard working, informative. The crew showed up and put tarps down all around our house and deck. We have 3 dogs and 4 kids so we were a little nervous about nails and miscellaneous debris left on our property but, they cleaned up extremely well. We highly recommend them!!
What can I say. I did pay more, but got everything I expected on time and expertly done.
M & M Home Remodeling and I had a really good start ... but somewhere along the way there was a lack of communication esp. as it related to my concerns with the installation and damages. I was able to reach the President of the company where I was able to share concerns and suggestions. Mr. Yadron, listened to the concerns, he actually came out to see for himself and then addressed each concern making the necessary corrections or explaining them to both our satisfaction. I hope that he will also impress upon his team the need for appropriate communication and follow up with the customer.
The project manager was exceptionally good about communicating throughout process.
Bradley was 100% communicative and patient with explaining each and every detail surrounding my roof issues and the resolutions for the exact problems affecting it. He also kept my personal and financial needs in mind.
I was very satisfied with the workmanship and quality. I would highly recommend them.
Good people to work with.
Everyone we worked with on our project from M&M were very professional. The craftsmanship by the crew was outstanding.
All of the individuals that I encountered with M&M were friendly, professional, and informative. They not only had the best price, but the best financing options as well. Our new roof looks awesome, and the crew left our property spotless when the work was completed.
I love the color (Sedona Canyon) that was chosen for my roof! It looks beautiful with the siding and the brick!
I rated some of these items as a 3 and not a 4 simply because, with a roof contract, you really need an evaluation over time. But so far, so good.
They were quite attentive and concerned about everything. They also sent extra people within the organization to check on the job and touch base with me. I would recommend this company to everyone.
They were great!
I am very happy with the job they did. I feel like I am in a brand new house.
Very well in what they do! My salesperson was great and even responded to questions after hours. Trace made my wife and myself feel very comfortable throughout the whole process.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of M&M Home Remodeling Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys