I felt like Rachel, my service representative, was very informative. She showed me actual samples of the shingles. It was nice to see the actual roofing materials, and that was helpful in dealing with asphalt shingles. She showed me samples of the ridgeline caps, and I felt comfortable making my decision, including a workmanship warranty with M&M. A lot of the other companies didn't provide a warranty for many years if something goes awry, whereas they do.

The cleanup crew did not do a good job cleaning up.

The entire experience was fantastic! Everyone connected with the project was professional, knowledgeable, courteous, answered all my questions, explained and communicated in a thorough and understandable way. The roofers did an excellent installation. In addition, I was kept apprised every step of the way concerning start date, etc. Well done and kudos to all!

The work was excellent, fast, and the people who worked on my home were very pleasant. They were so friendly and they were fun. It was amazing.

Their work and clean up is very thorough. My roof was a complete tear off and when they were finished they cleaned up and did not leave anything behind but the material they did not use, and they stacked it nicely. They followed up after the project to make sure I was satisfied.

Quality Product with a highly skilled installation team.

Quality workmanship.

I am really disappointed by the services provided by M&M and team. It was a big project roofing, siding and gutters etc. and they made it hell for me.
They sent the crew to do the roofing project when temps were in mid 20s. I turned them back once, because it is not suggested to do roofing in such low temps. I asked them to delay it until later in the season, but then next day the project lead or the manager pretty much told me that they will send the crew to get the project started. Being first time homeowner, I just felt they know better than me and just wanted to let them do the job.
Things went from bad to worse, sidind job was done when temps were lows 10s and snow was on the way next day. I tried reaching out to project lead but no response, office told me job will be completed in one day. It wasn’t and they left the yard dirty. As expected it snowed next day and wind chills were below freezing in days to come. Half completed job was left as is with dirty yard and snow buried nails for days. I can go on and on but suffice to say it was a nightmare.

Great communication

M&M Home Remodeling did a terrible job. A very dissatisfied customer.

They were very good.

When doing to walkthrough and inspecting the job after the roofer and gutter crew were done, I relized the damages they have done to my sunroom roof when removing my gutters. M&M has yet to repair it even when I brought it to there attention. They were more concern about recieving the rest of the payment over their quality work.Its been over two months and my roof still not fix.

They did a terrific job.

Very good

They were wonderful.

I can’t recommend at this time as all work is not completed as explained to person who called about survey as well

Communication was not the greatest

Attention to detail and workspace clean up needs improvement

They arrived on time, were organized, finished the job in one day, and went above and beyond.

M&M Home Remodeling Services have quality people to work with. They are trustworthy and do the best. They help the project fit your imagination and design.

I had three singles that were flattened on the peak. I made three calls, and it took a while for them to get back to me. They had cracked three shingles that were on the roof. It was difficult to catch their attention. I even stopped by M&M, and it took two weeks before anybody told me when they would be out to fix it. I ended up getting a flat tire from a nail in the driveway. They did a good job, but they are slow to respond in getting my peak area fixed.

They are very professional and easy to work with.

Company is not what it used to be. I used them in the past and they were excellent. This time they failed to deliver the same quality. Selling point back then was they use their own workers and it showed (all workers wore the same M&m clothing and their vehicles bore the logo as well) This time it appears to me that they sub contract the work out to other contractors. Damage was done to my property as a result of their roofers not placing plywood on the windows which resulted in a scratch on the glass and they never compensated me. Not did they cover my deck and let all the shingles fall on it. Cheaper materials and shortcuts to maximize profit. Failed to install step flashing on half the wall, used cheap hand cut straps to install the gutters instead of the similar ones I had. Did not remove the ice shield barrier near the edge of the roof, instead they installed the new one over it.

M&M has proven to be a reliable company with competitive pricing for quality products.

We previously worked with M&M getting Hardie board siding on the house, and choose them to replace our roof and eavestroughs/gutters. We are very pleased with the workmanship and the responsiveness to our questions.

Salesman did not accept M&M official mailed coupon for $750.00 off roofing. Claimed my cost was already good.

The entire staff was professional and friendly. They explained the entire process for the roof tear off and installation of the new roof, including changes that would take place in the appearance. They answered all of our questions thoroughly and were never in a rush

The work performed was done well.

Working with M&M was a pleasure. We worked with them for gutters and was happy to use them for our new roof.

They were reliable and did the job quick. They were very clean, and did a nice job!

I would definitely recommend M&M to friends and family. I do not have one complaint. Everyone I have dealt with has been very helpful and informative with all my questions and concerns. They gone above and beyond my requests.

Large remodeling jobs could sometimes be overwhelming. M&M made the process more manageable from start to finish. The estimator was knowledgeable and friendly. The products, the process and the pricing were explained in an understandable way. The installers were professional the entire time. They could have been neater but they definitely knew their craft. The follow-up to ensure our satisfaction was excellent.

I will not recommend M&M to anyone. Everything went smoothly until I pointed out that the original work done did not satisfy the contract. At which point, I was yelled at, talked down to, called a liar by the salesperson, gaslighted by the superintendent. The reasons provided by the salesperson, superintendent and lead superintendent were deceitful. The edge vent was to be installed at the roof's edge - as stated in the contract. The installers performed an "off edge" installation of the Lomanco DA-4 edge vent (as defined on the manufacturer's website). The contract very clearly stated that the edge vent would be installed at the roof's edge. I was also told that installing at the edge would be a risk for ice damns. This was also debunked on the manufacturer's website. All 3 of the individuals I spoke with at this company tried to convince me that installing the edge vent ~36" back from the roof's edge was indeed the roof's edge. When I challenged this, I asked, "If you want me to give you ~36" and call that the roof's edge, then you would need to give me ~36" going up the roof. By your logic, I could then argue that you installed the edge event in the middle of my roof. Would you be willing to give that to me?" None of them would because it doesn't make any sense. After going through the same song and dance with the 3rd person I talked to at the company, the lead super intendent, I apologized. I said, "Sorry for getting emotional about this, this is the 3rd time I have had to go through this dance, I just don't know how many more times I need to do it!?". When I said this, he backed down, and said that they would come back out and move the edge vent down to the roof's edge.

In original emails with the sales person, he shared pictures of 2 types of installation methods: installation at the roof's edge & off edge installation. He shared: "With edge vent, some install right at the gutter line, we typically prefer to install a little further up on the roof like some of the photos show." My concern was how the edge vent would look. After receiving the contract that read: "Will install Edge Vent which provides continues intake airflow at the roof's edge." and looking at the pictures provided by the salesperson, I assumed that the edge vent would be installed at .... THE ROOF'S EDGE.

When I brought this up, I was gas lighted, told inaccuracies about the rationale for doing things this way, talked down to and was told that I was a liar (I have emails - please let me know if you would like to see them). A mistake was made by M&M and there has been no accountability, no real apology. After bringing it up, I waited for phone call follow ups. I had to initiate all phone call follow ups to get the work completed with respect to the contract. I was bullied by the salesperson. I was threatened with late fees.

Through this ordeal, I had to figure out for myself how edge vent can be installed. I had to look into venting. I had to look into ice damming. I called Lomanco. I called lawyers. Resources here to share with your team so that they can learn the product better:
https://media.lomancovents.com/all_access/instructions/22035_deckair_instructions.pdf
https://media.lomancovents.com/all_access/sales_literature/lo496_da-4_ice_dam.pdf

I also learned in this process that after the work was completed upon initial installation, my roof was left with a short circuited ventilation system. The gable vents in my roof were left open after the new ridge vent and edge vent were installed. No one told me this during the entire process. When I brought this up with my salesperson, he said that I would need to pay for everything first and then open up a new ticket for the repairs.

I received change orders for flashing color, shingle color and adding a new vent. I never received a change order to change the edge vent installation from an edge installation to an off edge installation. Never. This was not approved by me.

The argument from everyone I've spoken with on this matter has been that the work was done and we have a properly ventilated roof. I am not arguing that at all. My understanding with this project was what was clearly stated in the contract - that the edge vent would be installed at the roof's edge. THAT WAS NOT DONE IN THE INITIAL INSTALLTION!! A similar situation would be me asking for my house to be painted white, signing a contract that said the house would be painted white and the painter coming in and painting it hot pink. And when the situation was brought up to the painter that the house was painted hot pink, the painter telling me, "The house was painted. We did what the contract said - we painted the house. You must pay us because we painted your house"

After about a month, the situation was finally resolved.

Our house looks great.

They did very fine work, everybody was very nice to work with, basically a pleasant experience.

Yes. With out hesitation.

Workers were very professional and did my roof in a timely manner and cleaned up very well. Very satisfied with my new roof

Very professional, quality work and cleaned up like you didn’t know they were there.

I’ve already recommended you to several people, your process from beginning to end was amazing. Matt was extremely helpful in finding the right solutions for us that fit within our budget. He was responsive to calls, and helped tremendously with our insurance company.

The process went well. The sales person listened to what I wanted. The work was done well in a short amount of time once they were at my home.

The office staff very professional, and very efficient getting the job done in the timeframe that was agreed upon.

I would not hesitate to recommend M&M for a roof replacement. Every contact I had was friendly and professional. The job was completed to my satisfaction. I am very pleased with my beautiful new roof!

M&M was great to work with—professional, answered our questions, and cleaned up beautifully when work was completed.

I have already told a neighbor.

100% Recommend M&M!

The estimate was perfect as 2as the installation of the new roofing on my house and garage. I was very impressed by the quality of the work and materials.

They were professional and very nice and kind. They did a great job and were fast and very efficient.

There were some issues, and it wasn't totally M&M's fault. It was Prairie State Roofing Supply. They sent a truck here, and we wanted the shingles put in the backyard. They did the garage and the house, and the garage was detached. I felt it would be a better situation to put them in the back. There was somewhat of an issue with the driver from Prairie State. He stated he just wanted to leave it in the front of the house. I told him that if that was his final say, I wouldn't sign off. The owner of the company actually drove out with one of his helpers. They put two empty pallets in the backyard, and we carried 54 bundles of shingles. I thought that was pretty unprofessional. When I spoke to Johnny Hanks, the superintendent, he explained that they weren't instructed to do that. I told him he needs to establish better communication with Prairie State, so this doesn't happen again. If we had left those pallets on the street on a Saturday, they would be empty pallets the next morning.

All work was professionally completed on time, as scheduled, and as quoted. Communication and follow-up before, during, and after the job was exceptional! We will be happy to recommend M&M to friends, and will certainly be asking them to bid on future projects that we have.

I have already made several recommendations for roof replacement to my neighbors.