Actual work great! Lack of communication between supplier & majestic not so great
Recognized Excellence - Tonia was wonderful and informative from the quote to the choosing of the right color to the finished job advising us of everything!
Areas Of Satisfaction - We were worried about the cleanup but there was absolutely NO debris left behind.
Additional Comments - We couldn't decide on the right color roof but were given some addresses in our area and that was a great help to us in making a color decision for our new roof.
Additional Comments - Great service with worry free A to Z.
Recognized Excellence - I would like to recognize Zach for his exceptional service. He was very responsive, helpful, and informative!
Areas Of Satisfaction - They exceeded my expectations with the timing it took to complete the project; it was seamless!
Additional Comments - I can't say enough good things about Majestic Exteriors! Overall, it was a great experience. Their craftsmanship and flow of the project were great! When others inquire about projects like this, I tell them to at least get a quote from Majestic Exteriors.
Recognized Excellence - Byron at Majestic did a great job and made sure everything was done correctly and that i was happy.
Recognized Excellence - Every one I dealt with from Tanya, to Danielle, to job site workers, all were professional.
Recognized Excellence - Tania was exceptional! She has an amazing eye for design and helped steer us in the right direction for our improvement project. She was communicative and always available to answer questions. A+ experience!
Types of work - Door and shutter replacements were completed.
Areas Of Satisfaction - Overall, Majestic Exteriors did a great job.
They provide excellent quality work great customer service and communication.
Recognized Excellence - I would like to recognize William Kajanarca and Tania. They go above and beyond.
Areas Of Satisfaction - They met all of my expectations.
Additional Comments - I have not seen anyone do as nice of a job on vinyl siding as they did.
Communication - Pats on back to Laura--kept in touch with me throughout the day of the work.
Quality Of Workmanship - The work crew did a great job!
Recognized Excellence - Zach and Laura
Areas For Improvement - None that I can think of. We are very appreciative of the special consideration Majestic gave us as we worked with Tesla to get our solar panels removed.
Areas Of Satisfaction - Special consideration because of our circumstances. Communication between us and Zach and Laura--they are both exceptional in my opinion.
Additional Comments - Very happy we hired them!
They did a great job. We did not have any problems.
Recognized Excellence - I would like to recognize Tonya.
Areas Of Satisfaction - The whole job met my expectations.
Additional Comments - They were very good, professional, time efficient. Tonya was great.
I am overall very happy with the house, it looks great, and I have received positive feedback from friends and family.
Types of work - Trim around the house was done.
Schedule - They were here when they were supposed to be.
Recognized Excellence - Zach has been good and helpful, the painter was very good. William did a lot of wrapping the post, and he was very good, the gutter guys were neat clean and efficient.
Areas Of Satisfaction - I am very satisfied with the finished project.
Additional Comments - I am very satisfied, they had a hard job and it was a big job.
Recognized Excellence - I'd like to recognize Nick. He was very informative and helpful.
Areas Of Satisfaction - They met or exceeded my expectations with the quality of work. The quality of work was excellent.
Everything was completed as agreed. It was an incredibly smooth process from the initial meeting until the team rolled out.
Recognized Excellence - Nick Goodman was direct, transparent and offered advice when needed. Didn't feel like a sales call which I appreciated.
Areas Of Satisfaction - It was all very well handled, the team took care of preserving all our things.
Additional Comments - Would highly recommend.
Quality Of Materials - I am satisfied with the quality of the materials used.
Recognized Excellence - Regarding whether I would like to recognize anyone for their exceptional service, I talked to the customer service rep. Her name is Tania. I thought she did a great job explaining how it was going to get replaced and the materials they were going to use. The workers who came were good.
Areas For Improvement - Nowhere did they fall short of my expectations.
Areas Of Satisfaction - They met or exceeded my expectations with the quality of workmanship that the two workers did. They did a custom job. It is perfect for the house. The quality of workmanship was very good.
Additional Comments - I would highly recommend them to my friends, family, and neighbors.
Investigating our roof replacement project, we considered written quotes from 5 companies, feedback from neighbors with identical or similar home models, online customer reviews, BBB reports, and comments from friends who recently replaced their roofs. We felt most confident proceeding with Majestic based on feedback from a friend (with particularly high standards) who used Majestic and lives in a neighborhood in which they did other work, the competitive price, details in the quote, and careful explanations for why certain aspects of the project were recommended and those which were specifically ill-advised. We are very glad that we chose Majestic. Everything, including scheduling, was exactly as promised.
Recognized Excellence - Everyone who I interacted with was very responsive and helpful. I would like to especially thank Zach.
Areas For Improvement - We have had our new roof for about two months now and we have no complaints.
Recognized Excellence - The whole crew
Had another great experience. After our roof replacement years ago, we called Majestic first for a siding project. Tania came out and clearly explained the process and the work was done over a day and a half. The crew was professional and courteous. We highly recommend.
Tania and her crew were great to work with. To the point, fairly priced and had the product I wanted. Installation was smooth and timeframe was accurate compared to the expectation set at the time of my estimate.
They did a great job! Very professional very responsive.
Recognized Excellence - Tania
Areas Of Satisfaction - They had great attention to detail.
Recognized Excellence - Zach and Laura
Tania is super knowledgeable and was great to work with. The crew who came to build the portico were extremely efficient and did a thorough job
Types of work - Portico
Areas Of Satisfaction - Kept us updated throughout the entire project from start to finish
Majestic Exteriors has good-quality work with good design advice.
Types of work - Window
Recognized Excellence - I would like to recognize William from the siding team and his group; their work ethics are top-notch.
Areas Of Satisfaction - Their work ethic, attention to detail, and working with me to ensure the intended design was adhered to all exceeded my expectations.
Additional Comments - They knocked the ball out of the park.
They did good work but they had to come back to complete the work. There were some things that were missed. There should be someone to look at the roof before signing off. They should have inspected the roof first.
Recognized Excellence - I would like to recognize the guy who came yesterday for his exceptional service. He was very helpful, courteous and cooperative. I think his name was Nelson.
Areas Of Satisfaction - The rest of the roof met my expectations.
The best exterior contracting company I have experienced !
Additional Comments - Fabulous company ! Dealing with Danielle & Tanya was a pleasure.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Majestic Exteriors LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys