They were professional courteous knowledgeable and one day install was wonderfully fast

They did everything that was promised did it well quickly good crew put it all together teamwork then one day excellent work to Robert Armstrong's crew

Everyone from the the sales to the scheduling to the installation were top notch!!

Top of the line, throughout our experience with Mad City Baths. Couldn’t be more happy.

Friendly and knowledgeable sales representative. Skillful and respectful technician. good-quality products.

They were prompt snd stuck to their timelines.

The most important element in the deal we like is the one stop service that covers from the installation to the future possible issues all by one company.

Crew did an excellent job!

I liked the fact that the timing of this job was up to mead to when I was able to have the shower put in. The job WAS done in a day and my home was respected by the one man crew. Mess was cleaned up like nothing ever happened. So very satisfied with the over all installation

The overall construction of these windows is top of the line. We live close to the highway and these windows have muted the sound significantly. Cleaning and operation of the windows is easy. Can't wait to see how much these new windows will cut into our heating bill

The windows were not evenly stained. There were white spots in places and the corner miters often were connected with excess glue or slips of wood that were not smoothed down to match the thickness of the 2 pieces of wood. And then, often the stain didn't sink into the miter glue, so that there were white spots showing. // The narrow frame that was nailed on around the window inset was a different color than I expected- it made the window two-toned ( but that could have been something I misunderstood when choosing the window frame color). Anyway, the effect is unsettling. // Plus, the windows were hard to open, compared to what was shown when we decided to order these replacement windows. In fact, one of the slides didn't work at all, until I pushed really hard- and then it made a popping sound. I thought something had broken, but it turned out (when an installer came to see about it) that a piece of wood or liner had been in the way along the track. He also sprayed the tracks of all the windows with silicone to make them slide more easily. These were upright slider windows, not double hungs. // Therefore the screens are on the outside, and I realized too late that I can't really wash the outsides of the windows without being on the outside of the house to take off the screens. Unfortunately one of the double-wide windows is above our basement patio, which puts it about 20 feet from the ground. Again, I didn't grasp the problem before choosing the slider combo for that room, but perhaps the salesman could have pointed that out. //By the way, the screens did not always meet snuggly at the corners, either.// Also, while I approved of the clean-up job the installer did, later I found lots of small white dust-like pieces and little white strips of plastic-looking bits that were on the window sills, floors, and in the tracks for opening and shutting the windows.They impeded the ability of the windows to slide open.// Finally, while my order contract was stamped with the words, "Lifetime transferable, non-prorated, all-inclusive warranty on parts, workmanship, glass breakage, screen repair, and gas fill - no trip fees," the packet I received after the windows were put in said "limited lifetime warranty," and had a page of small print giving all the specifics that did not seem so easy-peasy and all encompassing.// PS. We thought we were told that the windows were made by the company, implying somewhere near Madison, but found that they were manufactured elsewhere, since Mad City is part of a larger organization in many states. Also we were told that the installers were part of the company, not hired outside the company. But Dave told my husband that he was contracted as an individual installer doing 'piece-work' (our term), so to speak.

Salesman presented information - assuming is accurate. Stated Mad City uses it’s own installers - does not contract out. Installer said he owns his own business & does installation for Mad City. No follow-up from salesman which we were expecting per his presentation, nor return call.

Man who came to measure left a mess by the windows he took the woodwork apart at to measure. Blinds were rehung sloppily.

One defective window at installation- waiting for replacement, has been one week, per installer, expected in a couple of days to a couple of weeks.

All personnel encountered were professional, yet personable. The quality of your products is unquestionable and installers perfectionist. When the job was done, it was as if no one and no mess ever entered the picture. Value always equals satisfaction and Mad City could write the training guide.

Quality service & products.

Quality, ease of installation, and Life time guarantee.

I was very impressed with every aspect of the overall experience dealing with this company, I would Highly recommend Mad City to friends and family

2 of my windows have issues

I'm more so disappointed over the cost of the shower. I really think we got swindled a bit as the sales tactics were kind of brutal.

I cannot give a 10 because that shows perfection but he was close to it.

I don't know because I could not finish reading what you texted.

The whole process is great.

The workers were great

Was so easy. From the salesperson to the final cleanup. It really could not have went any better.

They were fast at doing. There job

The cost of our project was way too high, It should have cost $10,000 00 less than the final invoice.

The price is right.

Eric did a wonderful job

Very pleased with service and instillation

All windows were unable to be installed on the first visit. Due to wrong size on 2 of the 4 windows. This caused us to take another day off from work . Before call the customer merchandise should be verified and not cause the customer any inconvenience.

They were polite. They were fast and neat. They did good work.

I liked that the project was done in a single day.

Walk-through before & after the door was installed. The crew did a great job from start to finish including a spotless clean up.

I was not disappointed by the product or the install. I did feel very pressured to install on a schedule which wasn't ideal for us (I had hoped to set a date several months later than the scheduler wanted the materials sitting around for). I also was frustrated that there was not an invoice payment method and it required up-front payment with no digital receipt. The price is high enough that it really matters which card we put it on, and a payment portal makes that much easier.

Additionally, I was not exactly disappointed with this as I understood the papers I signed, but it would be nice if there were a paint that doesn't void the warranty. The pattern we paid extra for is much harder to see in the actual space than I expected, and I would like to be able to darken the "grout" lines, but not at the cost of voiding the warranty.

The windows are amazing. Life time warranty A+++

It's more than I expected!!!

I was told by the sales rep that there would be a team that would do my windows. Well that team turned into 2 people. There was no supervisor there like they said there would be. The 2 guys did a great job. Jordan and Brian deserve what bonus you guys give them. Quin came in for 30 or so minutes and then never saw him again. I was told it would take 4 hours, it took over 6 hours.

Everything happened on time. The people all knew what they were doing & were professional and friendly.

Very easy to work with.

I had contacted a local building company in town to install the shower and I went there 2 times and met with their designer but they never came out to measure and give me a bid. After a week I called them again to come measure and say “let’s get this done.” A few days later they did come out to measure, but they never sent a bid or followed up. They still haven’t gotten back to me in over a month now. I had also called a builder friend of mine to see if he would do the shower. But he told me it would take weeks to get this done. When I called Mad City, they came right over on a Saturday and jumped right on it and got it done. They got it done in 2 weeks and made sure it was installed BEFORE my husband, who was recovering from a fractured pelvis and hip, came home from the nursing home. We had to have the 50 year old tube removed and he needed a walk in shower. I had my husband come home from the nursing home for an hour the day of the install, to show the installer where he wanted the grab bars installed. I knew I wanted to replace the bathroom flooring too sometime in the future, so they added some extra trim to extend the shower base so it would make doing that easy and also waterproof when that time came. We had a problematic window that was partially in the shower area and Mad City recommended their waterproof window shower kit. The kit solved that problem and looks beautiful! My husband decided he wanted a shower adjustable bar installed after the fact and they ordered it and came and installed that too just where I wanted it on the shower wall.

We had a Iot of input where we wanted things installed at like shelves, shower head, trim etc. It’s quite obvious that Mad City seeks to go above and beyond in everything. So I’m glad I got to experienced what Mad City had to offer. And the lifetime warranty on the shower and workmanship and fixtures is great too. So is the fact that the warranty is in place for the next home owner too, if I decide to sell the house. That is a great resale feature. Wonderful service, great team, quality install, beautiful finished product!
I couldn’t be happier!!!!!

Luke did a fantastic job on our kitchen!

Fast, efficient, affordable, and very professional, Best warranty available

Honesty and concern for our satisfaction. There was part of the job that was difficult to complete. It was explained to my wife and I why it would be difficult and maybe harmful to our window sills.

Did an Awesome Job!

He was fast and professional.

We liked that the shower with done in one day. The technicians and plumber, supervisor of project were very pleasant and clean up the mess . Very pleased with our shower.

Excellent workmanship and knowledgeable about the questions I asked.

Quality work. You get what you pay for. I got a professional team doing amazing work

Overall just really happy with the whole process. From informational in-home presentation to install - all was great!

James and Josh were thoughtful and polite. They walked us thru and demonstrated the sliding door and window. They cleaned up during installation too!

Final installation was sub par
And the appraiser said we had mold in our walls, yet the installers said we didn't. I don't like contradictory information. If you aren't sure then don't speak.