We appreciated Travis's attention to detail, friendliness, & willingness to answer all of our questions! He was also very prompt.

Open communication

I’m likely to recommend just because of how smooth everything went as far as getting people here and getting it done as I was told

Home improvements are pricey, but you get what you pay for. The installer was knowledgeable and knew his stuff.

Installers were fantastic , did a fantastic job!!!

So far, so good.

George went above and beyond to make sure the job stayed on schedule after the city inspection was a day late in showing up

Love my beautiful shower!

I was very happy with everything from start to finish. The install was longer than anticipated, taking 2 days to complete rather than 1 day, which was of no fault of anyone at Mad City. Our installer Kjell, was absolutely fabulous in everything he did and I highly recommend him for any project he would be assigned to do on any job that is assigned to him.

Great services, polite

I was initially intrigued by an online ad. I called for more information and reluctantly made an appointment for a rep to show me what was available.
The rep was a young man. He was well informed about his product and made a professional sales pitch. I agreed to a deal.
I had reservations after sleeping on it for the weekend and called to cancel. Another rep came to my house and after talking with him about my project, I took ownership and decided to follow through.
The installation process began with an appointment for an installer to make precise measurements, then ordering our products. About four weeks later we were informed by email our products had come in. Another appointment for installation and in one day our project was completed.
Viola, we are very happy with our new step in shower and window!

It's a very good product, but the installation had problems.

Tear-out of old shower and install of new and larger shower stall was completed within the timeframe quoted. The newly installed shower is beautiful!

I will definitely not recommend Mad City to friends or family. In fact, I will strongly recommend against them.

lower your price some, carpenter did a very good job, plumber wasn't very careful nocked holes in sheet rock and didn't clean up after he was done, carpenter did fix the holes.

The job was professionally done and looks and works great.

Excellent job from tear down to install. We love our new shower and window!!

Multiple issues each time with install, pricing and overall timing. If I would recommend it would be with caution.

The ease of it all. It's now much more accessible for my family needs. Looks great! The space with taking out the tub is amazing!

The only thing I didn't like was that they added a grab bar that shouldn't have been added

Install team was absolutely perfect.

Appointment was for 830 to 10 tech got here at 705 the wrong shower pan was used

So easy to step in and out. Grab bars make me feel safe. Nice looking.

The whole process from beginning to end was a positive experience. Everyone along the way was nice to work with and made the entire project go smoothly.

They were very professional and friendly They’re cleanup was perfect No mess at all