From start to finish we were impressed with how easy the process was and how professional everyone was. We were impressed with how quickly you responded within a few minutes to us filling out an online request to coming out 2 days later to show us the product. We were impressed that a field manager came out both days of installation to check on things. We couldn’t be happier and will definitely recommend Mad City to friends and family

I do recommend, I would just cation them on the pressure to sign immediately.

The process was not as smooth as they made it seem. There were things we were told that were not truthful.

Very professional and did an excellent job and cleaned up very well after themselves.

I was completely satisfied with the installation and how quickly the task was accomplished.

Alex arrived at 7:59 am and gave us a quick "run down" of what was going to take place. He immediately began work and didn't stop all day. He had us come into the bathroom to inquire about shelf heights and a couple of other simple items. We were able to ask him questions to clarify our simple questions. He was professional as well as very friendly.

On time, neat with clean up, great job & nice workers

I was impressed with the presentation and information about the company in our first introduction to the company. Unlike our usual decision making, we made the decision to go with the company and did not interview other candidates.

The sales pitch made it sound like a superior finish but was spendy and wouldn’t likely do it again for the price.

Our sales person was great, we felt comfortable with our decision. The installation was great and I love our new shower

I would

Good communication, good warranty good people to work with.

Great communication, service, etc. Installer and sales employees were professional and informative.

Friendly and knowledgeable staff with good quality service

We appreciated Travis's attention to detail, friendliness, & willingness to answer all of our questions! He was also very prompt.

Open communication

I’m likely to recommend just because of how smooth everything went as far as getting people here and getting it done as I was told

Home improvements are pricey, but you get what you pay for. The installer was knowledgeable and knew his stuff.

Installers were fantastic , did a fantastic job!!!

So far, so good.

George went above and beyond to make sure the job stayed on schedule after the city inspection was a day late in showing up

Love my beautiful shower!

I was very happy with everything from start to finish. The install was longer than anticipated, taking 2 days to complete rather than 1 day, which was of no fault of anyone at Mad City. Our installer Kjell, was absolutely fabulous in everything he did and I highly recommend him for any project he would be assigned to do on any job that is assigned to him.

Great services, polite

I was initially intrigued by an online ad. I called for more information and reluctantly made an appointment for a rep to show me what was available.
The rep was a young man. He was well informed about his product and made a professional sales pitch. I agreed to a deal.
I had reservations after sleeping on it for the weekend and called to cancel. Another rep came to my house and after talking with him about my project, I took ownership and decided to follow through.
The installation process began with an appointment for an installer to make precise measurements, then ordering our products. About four weeks later we were informed by email our products had come in. Another appointment for installation and in one day our project was completed.
Viola, we are very happy with our new step in shower and window!