I was initially intrigued by an online ad. I called for more information and reluctantly made an appointment for a rep to show me what was available.
The rep was a young man. He was well informed about his product and made a professional sales pitch. I agreed to a deal.
I had reservations after sleeping on it for the weekend and called to cancel. Another rep came to my house and after talking with him about my project, I took ownership and decided to follow through.
The installation process began with an appointment for an installer to make precise measurements, then ordering our products. About four weeks later we were informed by email our products had come in. Another appointment for installation and in one day our project was completed.
Viola, we are very happy with our new step in shower and window!

It's a very good product, but the installation had problems.

Tear-out of old shower and install of new and larger shower stall was completed within the timeframe quoted. The newly installed shower is beautiful!

I will definitely not recommend Mad City to friends or family. In fact, I will strongly recommend against them.

lower your price some, carpenter did a very good job, plumber wasn't very careful nocked holes in sheet rock and didn't clean up after he was done, carpenter did fix the holes.

The job was professionally done and looks and works great.

Excellent job from tear down to install. We love our new shower and window!!

Multiple issues each time with install, pricing and overall timing. If I would recommend it would be with caution.

The ease of it all. It's now much more accessible for my family needs. Looks great! The space with taking out the tub is amazing!

The only thing I didn't like was that they added a grab bar that shouldn't have been added

Install team was absolutely perfect.

Appointment was for 830 to 10 tech got here at 705 the wrong shower pan was used

So easy to step in and out. Grab bars make me feel safe. Nice looking.

The whole process from beginning to end was a positive experience. Everyone along the way was nice to work with and made the entire project go smoothly.

They were very professional and friendly They’re cleanup was perfect No mess at all

Only good things to say. They were prompt, went straight to the job, completed in a timely manner, cleaned up thoroughly. Have recommended them to others.

Efficient. Went about their job. Left the area clean. Impressive presentation!

They delivered excellent product, installation was best I have ever had with remodeling project- they came every day on time, cleaned up every day and finished in estimated time frame- the kitchen looks great!

High quality product. Very competent installers.

Our installer did a excellent installation and the materials and tub are premier products, perfect job perfect looking. I would recommend Travis our installer. I would also recommend Mad City Window and Baths. Thank you, Russ.

Very professional organization. They are very responsive to their clients. Address any issues within a timely manner.

They worked in a timely manner. Double check were we wanted the location of the bars in our new shower. Overall communication with the paperwork and warranty. They were Awsome! Thank you Derek.

Fantastic result on a challenging job (subfloor, walls and some studs basically rotted away) No pressure sales, but everything thoroughly explained. Will likely go back to them when we need windows.

Everything went very smooth from start to finish. With this kind of work you never know how things will go but ours went very well

The experts who updated our kitchen were very professional, punctual, good communicators, and paid attention to details. Our window coverings were completely protected and the kitchen was cleaned after each work day.