While I’m grateful to have a new shower/bath, the process was not what Max the salesman told me it would be! I felt deceived. I was so excited to have this done, we started small with the bathroom with high hopes of next year doing the kitchen with MadCity, but after this experience I definitely won’t! But the next company we choose we will definitely be more prepared because of this experience.

Our instalers were very professional and informative .

I liked it all

Great product for looks and function so far. Final installation inspection by other than the installers would be preferred.

I would definitely recommend MadCity Windows and Baths to anyone who needs a new shower and tub replacement. Very durable material and the color is perfect with my decor.

Mik Wi
Well trained and exceptional talent. Mike was a gem and the clean up was amazing!!!

It was very easy to set up an in-home quote and the salesman (Max) did not make me feel pressured to buy. He was informative and very nice and explained in detail how long it would take to make, and length of time when installing. I felt very comfortable in making this purchase. I’m happy I chose to go with Mad City for my kitchen cabinet renovations.

On time arrival. Gave good overview of the process. Indicated when and duration of water outage.

Installer was great, cleaned up everything! Great job!

I would not recommend Mad City because we were promised a 1 day installation and it took 3 weeks to complete the job

Mad City Windows and Baths - Cincinnati/Dayton did a very fantastic job.

Show pictures of installation in progress.

They did a wonderful job Tyler did the job. By

We've replaced many things in our home over the years, but I wasn't sure exactly what I wanted in my bathrooms... until I learned about Mad City's Microban infused material. No mold, no mildew, no bacteria. They redid our shower in one bathroom and tub & shower in the other. No cleaning necessary and lifetime warranty. Everything they did was with me in mind. I couldn't be more pleased.

Everything about my experience with this company was outstanding.

The sales person lied to my face about who they have do the jobs. The contractor while they did a good job on my shower left quite a mess behind for me to clean up. I also had a road manager tell the contractor to not tell me about an existing problem and to just cover it up. I wouldn’t have expected Mad City to fix it but I am glad the contractor told me. I heard the road manager tell
Him this the contractor did not tell me he said it.

Professional courteous and reasonably price for quality of product and work.

Mad City did a wonderful job with our cabinets! We love the look and feel and they did a wonderful job throughout the process.

Mike the installer was very professional and knowledgeable and very polite I was very satisfied with the outcome. He took pride in his job he also protected my flooring to the installing area. After the finishing he went into details and explained cleaning procedures. I would recommend him for I would say almost any job. Mike you definitely deserve 10 Stars thank you so much I love the ending

Jake and his assistant were very professional and helpful. The installation looks great!

Our overall experience with the sales presentation and installation crew was very positive.

The new walk-in shower is safer, more enjoyable to use, and definitely more attractive than the old tub it replaces.

The installation was extremely professional. No mess left behind. All was cleaned up. 10 stars for that.
The sales was overkill on information. It took way too long to get to the actual sales part. Honestly by then I didn’t want to use this. The sales person got a bit pushy. That was frustrating.

Joey, Xavier, Marco where very nice, helpful, friendly and professional. They explained how my basement windows and my new sliding door works. They cleaned up their mess and made me involved with the whole installation process. Such nice guys. I would refer Mad city to my friends. Great quality. Thank you Mad City

The product and price were GREAT!!! Would HIGHLY recommend the company...and...AND...makes me wish I had ANOTHER bathroom in my house so they could provide me another PHENOMENAL bathroom makeover!!!

At this point in time we are very impressed and love our new shower

The salesperson was extremely knowledgeable and gave us great advice about what we needed to replace in our bathroom. We'd thought we'd have to redo the whole thing, but he recommended a way to keep the vintage look of our (1922) bathroom while also having a beautiful new functional tub and tub area. The materials look great and go great with the original part of the bathroom, and the installer was super skillful/knowledgeable. He got the new tub and surround in in one day (the materials then had to cure one more day). Another installer came to finish off the places where the new part meets the old part. He did a phenomenal job of making the edges of the new part look finished, in a way that goes with the rest of the bathroom. These people will not sell you something you don't need, they'll offer a solution that goes well with the surrounding area, and they'll do an expert job in a timely way. They are serious about making their customers happy.

Extremely happy with my bathroom and the installation. Recommend the crew josh and team, Jacob! Jason, the field manager was ver accommodating with the needed adjustments!

Mad City did a wonderful job with installing our shower. They ran into some issues with the old pipes under our house, but they worked their way through them.

The installment

Very good work professional quality arrived on time and finished on time

Really love the way my kitchen looks now. Such an improvement of the quality and functionality of everything. Would highly recommend them!

I would recommend this company to anyone. They are very experienced and do a wonderful job and leave their work area as clean as it was before they ever started work. I am very impressed.

I would highly recommend this company.

I would absolutely recommend this company I would definitely ask for Jake and Nate from West Chester to come do your job. They are professional, fast and they show you what they are doing which is fascinating!

The installers respected me and my home. They made me feel comfortable. Their work is excellent. I have already recommended them to a friend.

Have told our family and friends about my shower. They all know how badly I needed an upgrade as it's been here since the house was built. Mad City's product is infused with Microban... game changer!

The processes and material examples were all shown and thoroughly explained.

Everything from start to finish was professional, easy to understand. The product is beautiful and we would recommend to others to at least consider Mad City on when planning a project.

Could only leave 8 stars. I have a claim in to raise shower head, to low, and some minor chalking. Other that those 2 issues a solid 10.

Very well done! Work areas kept clean during work. Workers arrived promptly at the appointed time, and went right to work. Jake and Nate did great work and explained what they were doing as well as asked questions about our preferences during the project to make sure that it was completed to our satisfaction.

TYLER AND ANDREW WERE GREAT! NOT SO MUCH FOR THE REST.

From Sales to Installation a seamless process.

The installers did not have what they needed to do the entire install upon arrival. They had the windows, but not the right color of trim or caulking. They were constantly on their cell phones on personal calls.