Not likely. I ordered a picture window (3 panel) and received a picture window with one pane cracked and center pane full of scratches. The trim on window is not even and many small cuts throughout the entire encasemment.

I like the windows and how they are customized to fit the odd sizes of my existing windows that the house was built with but needing replaced. Installers were

What makes you think I'm disappointed? I very happy with your job. You did not ask how satisfied I was, but how likely it would be to recommend you. Entirely different thing. I think it unlikely anyone would ask, so I answered with a 5.

Not really a great value.

It’s not my place to tell people what to buy

Courteous installers. Good outcome on finished installation

Window quality appears to be stellar, and Josh our installer was awesome!

I think the sales process can be shorter. A lot of unnecessary question and answer. You can sell the product without being cute about it.

Telling my friends and posting pics on Facebook.

Yes, good quality & install went very well.

Sales and design phase were not great. You had a bath job on the books that we never asker for. Your rep who came out to measure was impatient and rude. Your sales guy didn’t return calls and even got our names wrong. We are Christiane Pike and Erik Kosberg. You spell Kosberg with a K.

Great service, quick install, cleaned up very well afterwards.

we love the new shower

Installers worked very well and very timely. A 10 rating.

Easy to work with great quality work good product

Mad City was very helpful and friendly from the start.

The Prompt responses to any questions and concerns. From the initial sales to the precise measuring people everyone was courteous and professional. And to top it off I think we got the best installers ever ! They were on time and extremely hard working making sure that everything they did was to our satisfaction. And the cleanup was very impressive.

The work process went seamlessly. My questions and feedback were addressed.

Expert installation by Sam. Professional and quality.

Didn’t have all the windows when showed up to install

Everything went as advertised with fantasic results.

Everything went smoothly, I just feel price was alittle high.

Still waiting for a company rep to come look at the damage that was created by the contractor.

From the sales (Josh) to the installer (Larry), we got exactly what was promised

Very professional from the sales pitch to the installation

The shower is nice. However neither of us feel that it is worth 30000. The installers did there best. I don't have complaints about them. The product is just not worth that. Its a flimsy plastic product. When I lean against a wall it flexes. One of the doors keeps rolling open on its own. Definitely not what I would pay 30 thousand for. And we cant find the quote. My husband swears it was closer to twenty thousand. If he hadn't been there I would have gone with a cheaper quote. And probably had the entire bathroom redone for less than the shower. Way less. The entire house is costing us fifty thousand.

I wish I could speak directly with the owner of the company as I believe there are improvements that would make the company better. The most effective communication I can provide is face-to-face. My rating of an 8 is based upon the quality of "communication" from sales to service. What was said and what was delivered was not exactly the same. It was misleading / confusing.

Too expensive.

Only took 1 day to complete

Yes, I would recommend them to my family and friends.

Great quality and workmanship

My installer called the day before to let me know he would be there early to set-up, so he could get working by 8AM. It was great that he did, because he left here at just about 5PM! One day installation complete!

The whole process was very well thought out. Installation crew was very careful and courteous

I liked the sales person Dan, he was not pushy and felt very comfortable talking with him.
I also liked the installer Lon, answered all my questions and concerns about adding additional items in the shower , such as a seat, so he reinforced the wall so it could be added on later with mad city installers.

Great choices of material. Very clear on exactly what was going to happen on each day . The installer’s Steve and Dean were very friendly and helpful on placing all the shelves inside the shower.

Workmanship and people we dealt with were excellent.

I liked that the whole project went very well and satisfied with the product and friendly knowledgeable staff.

Everything went very smooth and fast.

Didn't have the wright faucets had to wait 7 days for proper faucets to be chipped in ( told and showed the salesman & forman
the proper faucets at signing that I wanted and still didn't get the wright ones).
also wrote on the contract I wanted a lean waver and $100 gift certificate when they got payed ( service finance company paid mad city paid full as of 10/7/2025 .

very nice, friendly, answered all our questions, felt good before they left.

Done quickly, pleasant workers, clean and love the kitchen!

I liked everything from start to finish.

I was very pleased with the constant communication or status of my project.

Installation was great. Customer service was superb.

This is our second experience inviting Mad City Windows and Bath into our home for a project. From start to finish they are a trustworthy company to hire. The people are kind, knowledgeable, and professional.
We have loved working with them and would whole heartedly recommend them!

They totally lied to me to get the sale! They did not put me on the contract! My husband doesn't know how to work the computer!

Very pleased with professionalism at all levels of job from the sales rep to followup after job completed.

I liked the professional attitude used by everyone I dealt with.

Quality of materials and coordination.

Fast, one day installation and cleaned up mess. Kept me informed on progress.