Good communication, prompt delivery and completion of services.

They cleaned up very well. They were very friendly and did a good job.

Cost is pretty steep

The windows are fine. When meeting with Brett (sales) I asked if Mad City would submit/complete a building permit for the windows and he said yes. I have checked the website and do not see that a permit was issued for this. Note: We had windows replaced in prior home. I was also under the impression that the installers were employees/staff employeed by Mad City. The van that William and his assistant arrived in was not a company van and I believe he was a subcontractor, not an employee. While I am pleased with his work, it was dark out when he finished. I felt like he was rushing since his employee was not trained and this was a lot of work for him to complete in two days. Rushing can cause errors. The person that assisted on day two was a new person and he didn't do the best job cleaning the windows and the white trim. I am still trying to get the black fingerprint smudges off of the white trim and don't know what cleaning products are safe to use on the trim (not the window).

The product quality

The shower looks good but a 3x4 shower should not have costed 18k.

Be truthful on your dates for installs. Don't double cash a check. Thank goodness my bank didn't charge me.

Everything went smoothly and went exactly as planned

Excellent work. They showed up on time and took extra care moving around the house. They informed us of their progress often and kept asking if we had any questions. Overall a quality experience

Had a tub/shower replaced. Mad city meet the estimated 4 week lead time. Material is great quality. Installation team was done in 6 hours on the same day.

Installers very professional and polite. Careful of furniture and cleaned everything up.

It was very expensive. Not everyone I know could afford this.

Enjoyed Ryan and the other sales people they were patient with my changes. Aaron was very professional and clean with install and was willing to do anything else I needed within time frame. Dustin was efficient with providing great service for problem with disposal and Israel was amazing with correcting it!

Your service is horrible. Put in request Wednesday 2/25, waited 48 hours no response. Called Field manager on Friday and he put in service request. He said he would call me on Monday. No call so I called him. Said he would check status and call back. No call. Finally heard from service today and they can't get to it until this Friday. I will be the 1st appointment around 9-9:30. We'll see.
Week 1/2 for service on a new install is a bit much

Product and installation were great!
Only complaint was sales tactic of “price only good for today”-didn’t appreciate the pressure and interference with getting multiple quotes!

Very quick and efficient!!

The team was good to work with, but they quickly realized that they needed a lift to gain access to the windows as they were too high up and too tall to deal with on a ladder. The lift arrived several hours later, and worked well for them, but the ground was soft and therefore the lift left a lot of deep cuts into the front lawn. So much that I will need to get some topsoil to fill in the indentations.

They are so detail oriented, concientiously completed my project on time, very experienced, customer centric, and are very professional!

Very happy with the conversion of our old bathtub to a beautiful walk-in shower

I enjoyed the whole experience working with Mad City.

Did great overall, but we noticed a crack after installation after they left.

So likely that have my brother in law calling you to get his shower

Everyone was very professional. Installation was precise and very quick.

I love the finished shower! The process was extremely easy, quick and very professional. Everyone involved was open about the process and expectations And completed the install on time.
The financing was very easy to obtain and great interest rate, 0% .

Great quality materials