We only had Mad City salesperson come to do a presentation. We decided that day to use them.

It was done wrong and now I have to wait for it to be done right for a couple weeks or so and wasn’t offered anything for the mistake just so it will take longer gave to wait for a reorder and that was it. Very disappointed. And now I’m getting billed before it’s even completed. Not happy

Joey, Xavier, Marco where very nice, helpful, friendly and professional. They explained how my basement windows and my new sliding door works. They cleaned up their mess and made me involved with the whole installation process. Such nice guys. I would refer Mad city to my friends. Great quality. Thank you Mad City

The installers were good craftsmen, and friendly neat courteous, the product is excellent quality, but the information prior to purchase was lacking, for instance the effects of hard water residue on the ceiling panels and also the fact that post installation the adhesive lines become visible post shower, they disappear shortly after but it’s a little unnerving after what for me was a major purchase . And the response from the field supervisor was that it’s a common thing and I should consider taking Luke warm showers , not exactly the kind of a response I was expecting from a representative of the company, maybe I need to look into improving my sense of humor, but I think if we would have been better informed about the entire system and what to expect I probably would have not incorporated the ceiling ? As a whole because of my particular situation I feel that I can’t say that I’m 100% satisfied.

Would recommend the product. The experience with the first sales pitch meeting was not good.

Very professional, not cheap , but extremely pleased

Professional, thorough, pleasant from start to end.

Very professional installers and salespeople. Overall it was a very pleasant experience

They are top notch

Great service, I loved how everything was explained to me thoroughly. I would definitely recommend them to everyone who’s looking to get work done.

I highly appreciate and recommend Mad City the quality of work they did in such a short time I'm still so excited and amazed 👏. It's just beautiful and Thank you!

I have already told my friends about your service., and how easy all your team made the whole experience. Everyone seemed like we were old friends.

The product and price were GREAT!!! Would HIGHLY recommend the company...and...AND...makes me wish I had ANOTHER bathroom in my house so they could provide me another PHENOMENAL bathroom makeover!!!

Was to be done in 1 day still not done

Two installations were done, the second six month past original commitment. The first was very professional, the second (different crew) was less so.

Experience was great

Quality product and service from initial contact to completed installation. I'm a retired professional and lifelong handyman and extremely picky about my work. They did not disappoint me and I'm very impressed with the entire organization. The cost was worth it to me to get top notch product and service.

I was nervous about choosing a company. Mad City has been wonderful. Logan Cleaver was a personable and patient salesman who did not try to pressure me into a purchase as I had experienced with other companies. Nate came into our home to do the work and was respectful and professional the entire time. We are two weeks from the bath to shower conversion and I couldn't be happier. Nate did a great job. Definitely recommend.

At this point in time we are very impressed and love our new shower

Almost completely redone project with 2nd crew. 1st install crew took 2+ weeks to do (not even complete) a project I was told was going to be 4 days. Then I was asked to sign completion contract 5 times over multiple days before the project even looked to be finished. I was told to finish it myself in the end by first installers and given the caulking they were using.
I would maybe recommend if they stand by their warranty but I’m not sure yet on if they do.
Molly did what she could to make experience right but it was too little too late.

Very much so. Positive experience from beginning to end. Thank you.

Very nice insulated windows, and got done in a timely manner

We absolutely will recommend you

We were hoping to save our old tub unit which was only a little more than a year old, but they said it could not be saved.

We replaced a 1978 styrene sunk in bathtub in our master bath and the bathroom window. Our new walk-in shower is quality crafted and modern. It is a gorgeous update!