Every aspect of our experience was completely professional. All the materials appear to be of the highest quality. The installer worked quickly but still took time to answer questions and gather input on things like the desired height of our shower head and grab rails. Mad City arranged all the permits and inspections and cleaned up completely when they finished.

Tyler the installer was very pleasant and told me what he was doing each step of the install. He put down drop cloths from the front door all the way into master bath and then covered the sinks as well. When he was all done the bathroom was very clean with no signs of dust
or any work being done.

The installer was great and very efficient. However, there were two different people that were rude. The lady that called me to set up the appointment was insistent that I make the appointment at her convenience and not mine. She told me that they did not have enough room to store the parts they ordered and that I needed to make the appointment sooner than I had thought. After putting me on hold and talking to a manager, she had a little bit of a different attitude the follow up gentleman that called me was very rude as well.

From start to finish, people involved were professional and knowledgeable.

Very good installers, friendly, knowledgeable and explained process well.

There wasn't anything that we didn't like!

Presentation was very helpful in making decision to do shower update. Workers were very friendly and involved us in making decisions about placement of the two grab bars and shelves.

installer was great, materials precise, durable

The work is wonderful. Kept us informed every step of the way.

Our installer (Josh) did a great job.

I am likely to recommend because overall mad city met my expectations. The sales person however made a statement and did not put it in the work order so it did not get done. But that is the only complaint I have with the whole process.

Everyone was courteous and professional! They did a fantastic job renovating our shower!! Thank you Mad City! I will be referring people to your business!

Every professional, used their time wisely, very friendly, bathroom was beautiful.

Before I used my shower the white panels had yellow streaks.

Very professional. Install was great

Exceeded expectations, one thoughtful and professional installer completed the entire remodel in 8.5 hours!

E Y was very professional and prompt. He did a fantastic job installing our new shower. We are very happy and would recommend Mad City to our friends and neighbors.

It’s beautiful!!! Our contractor was awesome! He did a wonderful job. Was very efficient and neat.

Never had any clean up never worried about Darren showing up on time
Answered any and all questions
I would recommend him to all
Thanks for sending Darren to us
Debby and Bob Ohlemacher

The quality of the workers knowledge was great, they made sure every detail was done to perfection.

The overall process was very professionally approached and executed. I contacted MCWB about installing a new shower with a retractable seat and 2 grab bars for my elderly parents. From the sales presentation to the last portion of the installation, their personnel were courteous, understanding, and provided extremely useful recommendations to enhance the safety for my parents. On the day of the installation, the technician arrived on-time, reviewed with me the work that we had agreed upon, and then proceeded. Although the initial estimate was that it might take 1.5 days, the job was completed in ~8 hours. During the installation, both a plumber and the supervisor stopped by to check on the progress and answer any questions I had. In addition, the old shower enclosure was removed and disposed of, and the post-installation cleanup was immaculate. Highly recommended!

qualified professionals

We were happy having Richard and Berend as technicians for getting the job done. Richard worked alone a full day, and Berend finished the replacement of the shower door in less than an hour. Both of them exceptional technicians and individuals. They were highly professionals and very polite.
Thank you, Richard, thank you, Berend!

Done quickly

We like the product. The installer was excellent and the professionalism has been very satifying.