Everything looks great and the entire process went pretty smooth. There were a couple small hiccups, but all the staff helped to get everything rolling.

Installer Chris was amazing. Super cool guy, took the time to explain stuff to me, and did an amazing job

Very friendly and personable. Installation was awesome

Mad City "worst case" pricing protects the company when they need to do more than anticipated, but is a poor value proposition for the homeowner when they do less than anticipated. The transferrable lifetime warranty was misrepresented, since the fine print says it is only transferrable for two years.

Everyone I recommend it to thanks I paid too much

Mad city employees were great from the first quote appointment until the installation. They were very thorough and came out double check the measure and design. The counter was installed in one day and they cleaned up everything after. I am very satisfied.

They are nice and friendly, and professionals .

Awesome job

Even though it was a relatively smaller project, the challenge of removing a tub and installing a walk-in shower in a 100-year-old house was a job I didn't want to touch. With plaster and lathe, as well as somewhat crooked walls, we were pleasantly surprised the entire project was completed in one day!

The installer, Phil and plumber, Ray were very good to work with.

The installer did very good work you mooshould consider giving him a raise !!

Installation team was very professional and efficient. They completed the job in one day as promised.

Great people but too pushy with wanting people to schedule an appointment ASAP followed by too many texts and phone calls - do not like how you make us rate the salesperson just helping to schedule an appointment with them right in front of us and how you do that for the window installers too - awkward for all & you aren’t getting a true response since it’s awkward for all…

Salesperson Brad was great but we were not expecting him to be at our house for 3 hours - this is way too long and the presentation was very sales pitchy and awkward and just too long. We should have been informed it would be this long as our time is limited during the week working full-time jobs.

I wasn’t told by anyone that my windows would have to be flush to the trim before they were ordered and installed which is not a typical look for windows based on numerous people I asked - so now I have to invest in new blinds as well and was not planning this expense plus I don’t like the look of blinds over the windows & would not have invested this much money had someone been upfront with me that this would be the case. You owed me this explanation prior to purchasing the windows.

The installers were great and Andy Zook was helpful.

Grea service

Very fast, and efficient. Cleaned up very nicely.

Phil was an excellent and skilled installer!

Very competant. Eveything to satifaction.

Very professional. Gave an honest estimate.

Very professional great quality

In and out innone day with a one man crew!

Phil was very courteous,professional. He answered any of my questions and the quality of his workmanship was excellent. Think he deserves a big raise! Thanks again Phil

The work was done in a timely manner and the team was very professional.

Very friendly and polite. Love how it looks & works

How fast and efficient the workers are. And the clean up after completion was top notch. I love going from my bedroom, to the shower in just a few steps. WAY better then going down in the basement to the shower down there. Especially when a person is 84 years old. Thank you Mad City Bath. Lura

Job was done efficiently and correctly.

They were on time and finished the job in two days, I should have secured other sources the job was very expensive.

I was happy with the results. But very disappointed with the guy that did the install. I had been with my wife at the hospital for a surgical procedure and when I returned home we could smell cigarette smoke in our garage and the overhead door was open. We have a heated garage and the door was open all day. I then proceeded to the bathroom and the cigarette odor was terrible in the bathroom. He asked me what I thought about it I said it looked really nice. I then told him that I was not happy with him smoking inside the garage and bathroom. He then told me that he was not smoking in our FUCKING HOUSE!

The professionalism from start to finish was stellar.

I absolutely loath the opaque window the salesman talked my Husband into. It looks like a cheap gas station bathroom window.

we are satisfied start to finish

Came on-time, finished on-time, very high quality work. I Highly recommended them!

The install was very fast and clean. The guys were great! Thank you

The workers were really nice.

After having to come back 3times to fix leaks shower is good

Friendly, made sure that I understood everything.

Windows seem to be a very high quality product. Installers were knowledgeable and answered all my questions. Very satisfied

Very nice people

Quick, efficient, friendly, no mess for me to clean up, on time arriving and finishing. Love the work!

Quality and timely installation, was all clean with no debris left behind.

Great communication, wonderful installer, professional service and quality products at a good price! We are thrilled with our new windows!

GuestS that have come to my house have already looked at my window.That was installed and are very impressed.

We are really pleased with the look and quality of the windows and the install. However when we returned home towards the end of the work being completed the lead installer was yelling and screaming at his coworker, he was unaware that we had pulled in the driveway and they were in the back of the truck but could hear him screaming when we got out of the car. It felt very unprofessional and toxic, borderline abusive and would recommend some kind of repercussions to that individual. HE would not be welcomed back to our property.

Thanks to our install team...the window project exceeded our expectations!

great honest service from the start

Did a great job, they were did it quickly and very neat.

I will recommend with the caveat that the price is high. You have to pay for quality, but I have to be open when I recommend someone for work.

Great sales presentation, not pushy, detailed every step of process, fast, friendly service.

Mad City Windows was very professional from the in-house visit to the installation process. They were very thorough with the installation in a timely manner. We would recommend them to anybody that needs new vinyl replacement windows in the future.

They are very expensive windows but quality and installation was professional.

Mad City is a great company to work with. High quality, beautiful materials and great customer service.